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Job DescriptionJob SummaryNew Jersey Bariatric Center is seeking a friendly and professional Patient service/Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, and provide solutions, • Refer to premade scripts for a variety of customer service topics., • Upsell products and services when appropriate., • Use best practices in customer service techniques to develop rapport and build relationships with customers., • Document all customer interactions., • Attend trainings to maintain up-to-date skills and knowledge. Qualifications, • High school diploma/GED, • Previous experience as a Call Center Representative or in a similar role is preferred, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Familiarity with Customer Relationship Management (CRM) programs, • Ability to work well under pressure., • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionAbout Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear., • You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Operations Data Analyst As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation. Location: Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC Responsibilities: Data Collection & Reporting • Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence, • Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity, • Deliver daily, weekly, and monthly performance reports to the leadership team, • Ensure data accuracy and consistency across all reports and tracking tools Performance Analysis & Insights • Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity, • Support the leadership team with data requests, ad hoc analyses, and performance deep dives, • Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders, • Flag data anomalies or performance concerns to leadership in a timely manner Reporting Infrastructure & Process Support • Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program, • Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations, • Identify opportunities to streamline data collection and reporting processes and recommend improvements, • Document data definitions, reporting processes, and data sources to ensure consistency and continuity Collaboration & Program Support • Work closely with the leadership team to align reporting with program goals and performance standards, • Respond to data requests from cross-functional partners in a timely and accurate manner, • Support special projects and initiatives requiring data analysis or reporting as assigned, • Other duties and responsibilities as assigned Requirements: • Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered, • 2–3 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus, • Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus, • Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization, • Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred, • Strong attention to detail with a commitment to data accuracy and consistency, • Ability to manage multiple reporting tasks and deadlines in a fast-paced environment, • Clear written and verbal communication skills with the ability to present data findings to non-technical audiences, • Eagerness to learn, grow, and take on increasing responsibility over time, • Ability to work independently and collaboratively within a small, cross functional team, • Knowledge of healthcare, insurance, or contact center operations a plus Strong Candidates will: • Be naturally detail-oriented and take pride in accurate, clean, well-organized data, • Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment, • Communicate findings clearly – able to turn numbers into a story that non technical teammates can act on, • Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked, • Be excited to help establish and continuously improve reporting processes, • Bring curiosity and a continuous improvement mindset to every dataset they touch Benefits • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Paid Time Off, • Paid Parental Leave #LI-MM1 #LifeAtLantern Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions. By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs. Role Overview Epicured is seeking a Social Care Coordinator to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN). Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills. Key Responsibilities Manage inbound and outbound member communications within a virtual Five9 contact center environment (phone and email) in accordance with established service levels and quality standards Conduct referral intake and eligibility screening aligned with NYS 1115 Waiver and DOH guidelines Schedule and support completion of non-clinical assessments and ensure timely follow-up Provide navigation to medically tailored nutrition services and other HRSN supports Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners Maintain accurate, timely, and compliant documentation within the SCN platform and internal systems Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery Respond to member inquiries related to services, participation, and billing coordination Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards Qualifications High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred. Experience working in a virtual contact center environment (Five9 preferred) Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred Strong communication, documentation, and organizational skills Ability to manage high-volume interactions in a compliance-driven environment Bilingual (English/Spanish) preferred Preferred Qualifications Experience in healthcare, care coordination, or patient navigation. Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese). Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives. Priority will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification. Compensation & Benefits Hourly Rate: $20.00–$22.00/hour (based on experience) Benefits include: Health, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) Employee meal discounts Professional growth opportunities within Epicured’s expanding healthcare engagement team Equal Employment Opportunity Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply via job board, should you have any questions please feel free to email careers@getepicured.com.

Job DescriptionAbout Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. Member Activation Manager, Cancer & Infusions Lantern is transforming how members access specialty care — and as we scale, the systems, data, and technology that power our marketing engine must scale with us. Our member activation team is the critical first touchpoint: we make sure members know Lantern is in their corner from day one. This is a foundational role that sits at the intersection of technology, data, and strategy — one that directly enables both our internal marketing team and our client-facing growth functions to reach the right members with the right message at the right time. The Member Activation Manager, Cancer & Infusions is a senior individual contributor responsible for driving outreach, engagement, and enrollment of newly eligible members into Lantern's cancer and infusion navigation programs. You will lead activation strategies across assigned client populations, and collaborate cross-functionally with product, engineering, operations, clinical, account management, and analytics teams to optimize conversion and member experience. This role requires a blend of clinical literacy, empathetic communication, and data-driven operational thinking. This is an opportunity to build something meaningful at a mission-driven company that is redefining access to specialty care for millions of Americans. Location: Hybrid 3x a week in office Responsibilities: Member Outreach & Engagement • Lead proactive, multi-channel outreach (phone, email, mail) to newly identified members diagnosed with cancer or referred for infusion therapy., • Clearly articulate the value of Lantern's navigation program and address barriers to enrollment., • Achieve and exceed monthly activation targets across assigned client book of business, tracking performance against KPIs including call rate, engagement rate, and conversion rate. Program & Process Excellence • Develop and refine member activation playbooks, outreach scripts, and engagement sequences tailored to oncology and infusion populations., • Partner with the outbound and clinical teams to ensure seamless warm handoffs for newly activated members entering nurse navigation or center-of-excellence referral workflows., • Define and maintain data standards, segmentation frameworks, and audience management practices that enable personalized, compliant, and scalable member communications Cross-Functional Collaboration • Serve as the subject matter expert on member activation strategy for assigned client accounts, participating in escalated client-facing calls alongside Account Management as needed., • Collaborate with Analytics to interpret activation funnel data, surface insights, and recommend optimizations to outreach cadences and messaging., • Partner with Product and Technology on continuous improvements to activation tooling, CRM workflows, and reporting dashboards., • Contribute to the development of onboarding materials, training guides, and quality assurance frameworks for the Member Activation function., • Collaborate with Product and Engineering teams on data integrations, member data flows, and platform connectivity that support marketing use cases Requirements: • 5–8 years of experience in member engagement and activation, patient navigation, care coordination, health plan operations, or a related healthcare role., • Proven track record of meeting or exceeding outreach and engagement performance targets in a metrics-driven environment, across multiple channels, including email, SMS, paid digital, direct mail, and digital., • Exceptional verbal and written communication skills, with the ability to convey empathy and clarity in high-stakes member conversations., • Strong organizational and prioritization skills; comfortable managing a high-volume, multi-client workload with minimal supervision., • Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and comfort navigating health-plan data or eligibility systems., • Hands-on expertise with enterprise MarTech platforms — including marketing automation & CRM (e.g. Salesforce Marketing Cloud), as well as experience working with CDP platforms (eg. Data360, Segment, Highspot), • Experience with member or customer data management, including segmentation, audience building, and CDP or data warehouse platforms, • Exceptional cross-functional collaboration skills, with the ability to translate technical concepts for non-technical stakeholders and align diverse teams around shared goals, • Experience working within a health tech startup, digital health company, or value-based care organization., • Familiarity with HIPAA, PHI handling best practices, and regulated member communication requirements. Preferred: • Experience supporting both B2B (employer/health plan) and B2C (member-facing) marketing programs within the same organization, • Familiarity with healthcare navigation, specialty benefits, or Centers of Excellence program ecosystems, ideally working with oncology, complex chronic condition, or infusion therapy populations—either in a clinical, administrative, or payer context., • Clinical background or certification (e.g., RN, LPN, CNA, CHW, or equivalent) with experience in oncology or infusion settings., • Strong instincts for process design — able to identify inefficiencies, build scalable systems, and document workflows that a growing team can execute consistently, • A builder's mindset: comfortable operating in an environment where infrastructure is still maturing and the opportunity to create lasting impact is significant, • Salesforce Marketing Cloud & Data360 experience highly preferred, • Passion for Lantern's mission to make excellent specialty care accessible and affordable for every member Core Competencies: • Member-Centered Empathy: Leads with compassion and meets members where they are, especially during a frightening or uncertain diagnosis., • Analytical Mindset: Uses data to prioritize outreach, identify drop-off points, and continuously improve activation rates., • Adaptability: Adapts quickly to evolving clinical criteria, client requirements, and operational processes., • Accountability: Takes ownership of outcomes and proactively communicates progress, blockers, and insights., • Cross-Functional Collaboration: Works seamlessly across clinical, account management, analytics, and product teams. Benefits • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Paid Time Off, • Paid Parental Leave About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear., • You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job DescriptionDispatch Support / Scheduler AssistantCompany: HireNow Staffing (Direct Placement Partner)HireNow SnapshotHireNow Staffing is actively recruiting a seasoned, highly skilled Dispatch Support / Scheduler Assistant to join one of our valued client partners in Union, New Jersey. This hybrid contract opportunity is ideal for a calm, customer-focused professional who excels in high-pressure environments and has proven experience managing emergency calls. The selected candidate will support regulatory compliance, coordinate customer scheduling, and assist with workload management while delivering exceptional service during both routine and urgent situations.This role requires excellent communication skills, emotional composure, and the ability to make sound decisions while assisting customers during emergency situations.Key Responsibilities • Place outbound calls to customers to schedule appointments and communicate important service information, • Respond to emergency customer calls with professionalism, confidence, and empathy, • Provide clear instructions while helping customers remain calm during urgent situations, • Evaluate emergency situations quickly and coordinate appropriate responses, • Support regulatory compliance through accurate scheduling and documentation, • Coordinate customer workloads and scheduling activities with internal departments, • Maintain accurate customer records and scheduling information, • Assist with administrative functions supporting dispatch and scheduling operations, • Communicate effectively with operations, field personnel, and customer service teams, • Ensure all scheduling activities follow established procedures and compliance standards Required Qualifications, • Demonstrated experience handling emergency calls (required and non-negotiable), • Experience placing outbound customer calls and coordinating appointments, • Exceptional verbal communication and customer service skills, • Ability to remain calm, composed, and professional under stressful conditions, • Strong critical thinking, decision-making, and problem-solving abilities, • Excellent organizational skills with strong attention to detail, • Ability to effectively manage emotionally distressed customers, • Comfortable working within a fast-paced dispatch or scheduling environment, • Ability to work onsite 1–3 days per week in Union, New Jersey, • Available to work Monday–Friday, 7:00 AM–4:00 PM EST, • U.S.-based applicants only, • Must be authorized to work in the United States Preferred Qualifications, • Experience within utility, energy, natural gas, or regulated service industries, • Previous experience in 911 dispatch, emergency communications, crisis call centers, or first responder support environments, • Experience using dispatching, scheduling, or workforce management software, • Knowledge of regulatory compliance procedures, • Strong multitasking abilities while managing multiple priorities, • Experience coordinating field service technicians or operational teams, • Administrative support experience within customer operations HireNow Package, • Compensation: $23.00 per hour, • Benefits: Comprehensive benefits package, professional development opportunities, and potential contract extension, • Employment Type: Full-Time Contract (6 Months), • Schedule: Monday–Friday | 7:00 AM–4:00 PM EST | 40 Hours per Week, • Work Location: Hybrid – Union, New Jersey (1–3 Days Onsite Weekly), • Expected Start: ASAP, • Headcount: 1 HireNow ChecklistHireNow Staffing is recruiting a Dispatch Support / Scheduler Assistant who demonstrates the following:, • Proven experience handling emergency customer calls, • Strong outbound calling and appointment scheduling experience, • Excellent communication and customer service abilities, • Ability to remain calm while managing high-pressure situations, • Strong problem-solving and decision-making skills, • Excellent organizational and multitasking capabilities, • Experience supporting dispatch, scheduling, customer service, or operational teams, • Ability to work successfully in a hybrid environment, • Availability to work the required Monday–Friday schedule, • Meets all required qualifications while demonstrating several preferred qualifications HireNow Standout CandidatesCandidates will be viewed most favorably if they demonstrate:, • Previous utility, energy, or gas company dispatch experience, • 911 dispatch, emergency communications, or crisis call center experience, • Strong knowledge of scheduling, workforce management, and dispatch operations, • Exceptional customer service and conflict resolution abilities, • Experience supporting regulatory compliance initiatives, • Strong administrative and organizational skills within fast-paced environments, • Stable employment history demonstrating reliability, professionalism, and long-term commitment HireNow DisqualifiersThe following will prevent candidates from moving forward in the hiring process:, • Frequent unexplained job changes or unstable employment history (jumpy resumes will not be accepted or interviewed), • No experience handling emergency calls (non-negotiable requirement), • Inability to remain calm under pressure or communicate effectively during emergencies, • Inability to work onsite 1–3 days per week in Union, New Jersey, • Unavailable for the required Monday–Friday 7:00 AM–4:00 PM EST schedule, • Poor communication or customer service skills, • Applicants requiring employment sponsorship, • Candidates who do not meet the core qualifications listed for this position HireNow Staffing DisclaimerHireNow Staffing is acting as a direct placement partner for this Dispatch Support / Scheduler Assistant opportunity. All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview. Client-specific information will be shared only with qualified candidates during the interview process.https://www.careers-page.com/hirenow-staffing-inc/job/7XV68VV3

Job DescriptionAre you looking for more than just another job? What if your next opportunity offered career growth, uncapped bonuses, paid training, and the chance to work for a company that's rapidly expanding across the country?Cawley & Bergmann, LLC is seeking motivated and results-driven individuals to join our Newark, NJ office as Collections Representatives. If you enjoy speaking with people, tackling challenges, achieving goals, and being rewarded for your success, this could be the opportunity you've been waiting for. Take the next step and apply today!THE BASICSPay:$18.00-$20.00 per hour based on experience, plus uncapped monthly bonus opportunitiesSchedule:Full-TimeBenefits:Weekly payPaid trainingFast-growing company with advancement opportunitiesPositive and team-focused cultureModern technology and systemsHigh-energy office environmentConsistent account volume and earning potentialFull benefits package availableYOUR DAY AS A COLLECTIONS REPRESENTATIVEThis is a full-time opportunity working onsite in Newark, NJ as part of our growing and energetic office team.In this specialist role, you'll be at the center of helping consumers find solutions by managing inbound and outbound phone conversations regarding outstanding accounts. Throughout the day, you'll negotiate payment arrangements, provide outstanding customer service, document account activity accurately, and utilize company systems to keep information current and organized. Your ability to communicate effectively, build rapport, and stay focused on performance goals will directly contribute to your success and create opportunities to maximize your bonus earnings while supporting overall team goals.REQUIREMENTS FOR A COLLECTIONS REPRESENTATIVEDo you have a competitive mindset and a desire to earn more? Are you someone who takes initiative and enjoys learning new skills? Can you maintain professionalism and reliability every day?If the answer is yes, you may be exactly who we're looking for as our next Collections Representative!Requirements:Strong communication skillsStrong negotiation skillsAbility to speak comfortably on the phone throughout the dayGoal-oriented approach to workPositive attitudeProfessionalism and reliable attendanceWillingness to learn and growPreferred Qualifications: One year of collections experience or sales experience is preferred. Customer service and call center experience are also beneficial.A LITTLE ABOUT US: CAWLEY & BERGMANN, LLCCawley & Bergmann, LLC. is a national consumer collections and servicing company experiencing significant growth across the country. Through partnerships with major financial institutions, we provide professional servicing solutions while utilizing industry-leading technology platforms such as Latitude by Genesys, LiveVox, digital collection tools, and advanced business intelligence systems. Our continued success is built on hiring ambitious individuals and providing them with the support, resources, and training necessary to excel. We take pride in maintaining a workplace that values teamwork, professional development, innovation, and employee achievement. When you join our team, you're joining an organization that is committed to helping employees grow personally and professionally while providing opportunities to increase their earnings and advance their careers.WE CAN'T WAIT TO HEAR FROM YOU!Join a company where growth, earning potential, and opportunity go hand in hand. If you're ready to build a lasting career with Cawley & Bergmann, LLC., apply today! Our application process is quick, easy, and completely mobile-friendly, making it simple to get started.Must have the ability to pass a background check

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role reports directly to our Senior Vice President of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services. About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Provide in-person screening and navigation services to potential members visiting the office or attending community events Track and follow up on referrals to ensure service delivery and satisfaction Maintain accurate documentation in program platforms and internal systems Support members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements QualificationsRequired High school diploma (Associate degree preferred) 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Strong communication and member engagement skills Ability to manage high-volume interactions in a compliance-driven setting Bi-Lingual English/Spanish Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs Background in healthcare, care coordination, patient support, or community-based services Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi) Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs Will be required to report on-site in the Bronx, with occasional travel to other parts of the NYC Metro Area. Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.

Job Description Job title: Director/VP of Sales Training and Enablement Location: Remote, US Travel Requirement: 50-75% Company Overview: Company: Formed in 2025, Galaxy is a rapidly growing coalition of commercial door, gate, dock, and access control companies. Galaxy partners with outstanding companies and invests in their growth, working every day to achieve our mission. Galaxy does not operate like a traditional private equity firm or a large strategic player, but rather as an alliance of like-minded owner operators driven by the vision of building a leading network of premier service providers across the United States. We've partnered with 9 brands to date, and anticipate maintaining a similar trajectory in 2026 and beyond. Mission: We exist to enrich the lives of our people and keep our customers open and prospering. We are nothing without our people, and our service is as non-discretionary and mission critical as it gets. Values: We live our values in every facet of the business: 1) Now. Not Tomorrow; 2) Own the Outcome; 3) Win Together 4) Better Every Day; 5) Love What You Do. The Role: Galaxy is seeking a Director/VP of Sales Enablement and Training to create a Center of Excellence focused on sales execution. The COE's mandate is to help our brands build and execute a sales growth flywheel through three levers: (A) the sale and execution of preventative maintenance agreements and related pull-through work, (B) structured account management and wallet share growth within our existing customer base, and (C) organization-wide lead generation. Importantly, this is not a quota-carrying sales position. Given the importance of local relationships and clear P&L responsibility at the brand level, prospecting and account management team members will continue to reside within our brands and report to existing GMs and brand presidents. The COE will function as an enabler and force multiplier — bringing expertise, coaching, systems, and playbooks to sales execution across all brands. Success in this role hinges on both structure and relationships. This person must be someone our brand presidents, GMs, and field teams genuinely want in their building — a trusted partner who earns influence through expertise, humility, and results, not title or authority. The best candidate will be as comfortable riding in a service truck as presenting to leadership, and will be energized by the diversity of personalities and cultures across our portfolio. The leader will be viewed as a growth partner to our brand presidents, a coach and mentor to our sales teams, and an organic growth driver to our executive leadership team. The Director/VP will have a four-part mandate: • Playbooks and SOPs: Define what "great" looks like across outbound prospecting/PM sales and account management. Codify it into a repeatable, scalable set of SOPs that any Galaxy brand can deploy. This includes target list building and lead sourcing, prospecting cadences and PM value propositions, objection handling and funnel management, customer scoring and expansion triggers, renewal and wallet share growth workflows, and pipeline reporting. Create clear activity benchmarks and output goals at the individual and brand level that Brand Presidents can use to drive accountability, calibrated to territory size, market opportunity, and brand maturity. Define excellence in sales management, including compensation design and execution targets., • Training (The Galaxy Sales Academy): Design and build structured sales training programs, starting with an onboarding program every new prospecting hire completes before going live. The Academy will cover product and industry knowledge, sales methodology, target list building, funnel management, tool proficiency (ServiceTitan, Convex, etc.), field ride-alongs, role-play practice, and a certification gate. Within the first year, expand the Academy to include account management programs, sales leadership development, and ongoing skill-building for tenured team members. The leader will own the curriculum, deliver the training directly in early stages, and evolve the program as the platform scales., • Sales Team Building: Partner with Galaxy's recruiting team and brand leadership to hire the first 1–3 outbound prospecting roles at each brand. This includes defining ideal candidate profiles, writing job descriptions, supporting the interview process, and building the business case that helps brand leaders see dedicated prospecting as an investment in growth. Advise brand leadership on when and how to formalize account management — whether through dedicated roles or by coaching existing team members to sell more effectively into the base. The Director/VP won't own headcount decisions (those belong to brand presidents) but will serve as the expert resource and trusted advisor on all sales hiring and team design., • Coaching, Performance Management, and Community: Support brand presidents through ongoing hands-on coaching — ride-alongs, call reviews, pipeline accountability, account plan reviews — across both prospecting and account management. Build performance dashboards and tracking cadences, and establish regular coaching rhythms at the brand and national level. Create a national community among Galaxy's sales professionals, including peer learning forums, cross-brand collaboration, and recognition programs that drive identity, healthy competition, and retention across the portfolio. While the position is remote, this is a boots-on-the-ground role. The Director/VP will spend significant in-person time with our brands (understanding their distinct cultures and processes), customers (understanding region-specific pain points), and team members (doing ride-alongs, delivering training, and coaching). Qualifications: • 7+ years of combined sales and sales leadership experience in a commercial field services environment (commercial doors, fire & life safety, HVAC, mechanical, elevator, electrical, plumbing, or similar). Must have direct personal experience in outbound prospecting, selling service/PM agreements, and growing revenue within an existing customer base through structured account management., • 3+ years leading, hiring, training, and coaching outbound prospecting or business development teams — with a demonstrable track record of building the function, not just inheriting it., • Proven experience designing sales training programs, onboarding curricula, and structured playbooks that have been deployed across multiple locations or branches., • Hands-on experience with field service CRM/software platforms (ServiceTitan preferred) and comfort translating field activity into pipeline data, dashboards, and actionable reporting., • Demonstrated ability to drive change through influence, trust, and collaboration rather than mandate — particularly in decentralized, owner-operator environments where brand autonomy matters., • Exceptional communicator who can coach an entry-level prospecting hire in the morning, advise a brand president at lunch, and present to executive leadership in the afternoon., • Process-driven and data-oriented, with a natural instinct to measure what matters and build systems that scale., • Strong bias for action and team-first mentality. This role requires someone who is energized — not drained — by heavy travel and time in the field. EEO Statement We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.

Job Description Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. Kapitus has received reports that the content and method of communication can vary, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process. All open positions are posted in location specific employment portals available at www.kapitus.com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. Candidates with additional questions or concerns regarding any recruiting communications or Kapitus' recruiting process in general should email recruiting@kapitus.com The Manager I, Business Development – Direct Sales role is the entry-level leadership position within the Business Development – Direct Sales management track. This is the starting point for all new Managers, Business Development – Direct Sales, whether they are external hires or internal promotions. Individuals in this role are eligible for promotion to Manager II, Business Development – Direct Sales after two years of strong performance. To be eligible for this promotion, the Manager I must obtain a minimum of 80% of their assigned quota over the two-year period. The Manager, Business Development – Direct Sales is a key leadership role within the Direct Sales Organization. They lead and manage a cross-functional team comprised of offshore SDR1s (Sales Development Representatives) and stateside Account Managers, along with offshore Team Leads and stateside Assistant Manager(s) who report directly into this role. The Manager oversees all monthly conversion metrics, with a primary focus on conversions on Submissions and Approvals, in addition to Volume (On B/S & Third Party), Gross Commission, Approval %, and Closing %. The Manager I works directly with the SVP of Direct Sales and the SVP of Marketing. Their team is solely responsible for hitting all marketing targets set forth by the Marketing and Finance departments on a monthly basis. The Manager is responsible for managing the lead and account pipelines for outbound call and marketing campaigns, driving conversions on Submissions and Approvals, originating and funding new business, and providing weekly and monthly updates to the SVP of Direct Sales and the SVP of Marketing. What You Will Do: • Direct offshore SDR1s and stateside Account Managers, assigning and reviewing approvals, managing their lead and account pipelines, and ensuring all deals are closed in a compliant and efficient manner, • Oversee offshore Team Leads and stateside Assistant Manager(s) who report directly into this role, providing direction, coaching, and holding them accountable for team results, • Manage the lead and account pipelines for outbound call and marketing campaigns, ensuring consistent coverage, prioritization, and follow-up, • Manage and drive conversions on Submissions and Approvals as key performance metrics for the team, • Attend weekly calls with the Marketing team, Product team, and Sales Ops team, • Track and manage a sales pipeline of all Aged and Reworked Accounts & Marketing opportunities that Direct Sales currently owns, • Have a full understanding of the Direct Sales Marketplace and our full product suite, • Ability to convert new business at set percentage aligned with Direct Sales expectations, • Work closely with offshore SDR1s, stateside Account Managers, and the Marketing Team to provide them product knowledge, marketing and sales support resources, and partnership updates they need to be aware of, • Act as a liaison between the Sales and Product team to enable any technological advancements that would best suit the team, • Strategize and implement new methods to grow accounts and resolve reoccurring issues, • Inspire and create a motivating environment through coaching, mentoring, and enablement, • Provide opportunities to participate in both formal and informal developmental activities, • Work with senior leaders and department head, set expectations for all team members and hold employees accountable for results, • Lead hiring, performance management, compensation, and evaluation of team members, • Collaborate with Kapitus leadership and HR to continually refine and modify career growth and succession plans to meet changing business needs, • Other tasks and duties, as required by management What We're Looking For: • Bachelor's degree and/or comparable experience preferred, • 2+ years of B2B sales experience, ideally in Payment Processing, Financial Services, and/or Consultative Sales with a history of success, • 2+ years of management experience, ideally in B2B sales, • Excellent verbal, written, and interpersonal communication skills, • Excellent analytical, presentation, and phone skills, • Experience with contract/partnership negotiations is a plus, • Proven success in meeting and exceeding sales goals, • Communicate decisions effectively in both verbal and written communication, • Team player with a strong sense of accountability, • Experience achieving metric and quality performance, • Self-starter with ability to multi-task in a fast-paced environment, • Excellent negotiation and business development skills, • Extensive industry knowledge on pricing, equipment, and/or gateways, • Efficient planning, organization and time management skills, • Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners, • Proficient in Microsoft Excel, Word, PowerPoint and Outlook and CRM, • Smart, hard-working individual who wants to be an integral part of a growing channel, • Effective at written and verbal communication, • Experience with administrative tasks Kapitus Total Rewards Package Includes: • Competitive Base Salary of $100,000 Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience., • Incentive Commission Compensation Plan – earned monthly, • Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families. Additional perks through UHC include: Sweat Equity, free subscription to the Calm App, UHC rewards, Real Appeal, and Quit For Life., • Flexible Spending Account: Set aside pre-tax dollars from your paycheck to pay for qualified out-of-pocket medical, dental, vision, pharmacy or dependent care expenses., • Lifestyle Spending Account: Employer sponsored post-tax benefits that allow reimbursement for expenses related to physical, mental and financial well-being., • 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense., • Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events., • Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones., • Commuter Benefits: We offer pre-tax benefits on parking and commuter expenses to cover travel to and from work., • LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:, • Pet and car insurance discounts., • Financial services such as LegalShield., • Relaxation and stress management tools., • Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life., • Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events. Managed through our LSA plan, Kapitus Academy., • Travel Reimbursement: We also offer travel reimbursement for all work-related travel, supporting your involvement in career and personal development activities., • Paid Time Off and Sick Time., • Retirement Benefits: Our 401K plan is managed through Fidelity. To support your long-term financial goals, the company provides a 25% match on your contributions, up to 6% of your annual salary. About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. As our Director of Logistics, you will own the strategy, structure, and execution of the entire Maiden Home logistics network and be accountable for cost, quality, and reliability across every mile, provider, and market. Reporting directly to our SVP of Operations, you will connect logistics performance to our business outcomes, including client experience, pricing, and gross margin. This role is a "builder" who will put in place the systems, partnerships, and team that allow us to grow volume substantially while protecting the condition of every piece and the quality of every delivery. This role is located at our New York headquarters in the Tribeca design district where we work together every day in the office. What You Will Do White Glove Delivery Optimization / 3PL Management • Set the strategic direction for the Maiden Home outsourced logistics network: provider mix, geographic coverage, modal strategy, and build-versus-buy decisions as the business scales., • Own all provider relationships across first mile origin freight, middle mile LTL and FTL carriers, and last mile white glove delivery specialists., • Lead sourcing and contract execution: manage RFPs as needed, negotiate rate structures, service commitments, liability terms, and capacity guarantees, and present selection recommendations to leadership., • Vet new providers on FMCSA compliance, active operating authority, and certificate of insurance. Ensure minimum insurance requirements are written into every contract and certificates are validated at onboarding and renewal., • Build and govern the provider accountability framework: scorecards, structured review cadences, and contractual escalation protocols. Own corrective action plans and make provider continuation decisions when performance does not recover., • Own capacity planning with the commercial team: forecast volume by lane and season, communicate requirements to providers in advance, and secure committed capacity during peak windows. Order Issue Management: Intake, Triage, and Resolution • Assess and recommend the intake model: outsourced call center staffed at the 3PLs, 3PL-embedded ticketing, or a hybrid. Present a build plan to leadership before implementation., • Design the intake model around how issues surface: Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team., • Build the escalation protocol from the 3PL Customer Care team to Maiden Home: conditions requiring escalation, approval authorities at each tier, response time requirements, and documentation standards., • Own every escalated issue through closure: approval decisions, carrier coordination, and client communication. Routine issues are resolved between Client Services or Retail and the 3PL without Director involvement., • Close the loop on resolved issues: update decision trees, refine escalation criteria, and flag recurring patterns for root cause investigation. Returns Logistics and Storage Management • Own the end-to-end returns process for damaged, defective, and refused goods: return pickup, routing to the appropriate disposition location, and cycle time tracking from client notification through resolution., • Manage outsourced storage locations including 3PL warehouse partners and white glove service centers handling returns and refurbishment., • Establish disposition protocols at each storage node: repair and redeliver, hold for parts, or write off. Ensure provider agreements reflect the cost and responsibility structure for each path., • Ensure returns data drives provider accountability reviews, contract negotiations, damage liability claims, and product decisions in partnership with Product Quality and Finance. International Logistics, Trade Compliance, and Tariff Risk • Own all inbound import logistics: freight forwarding, customs brokerage, HTS classification, and CBP documentation compliance across ocean, air, and ground modes., • Build and scale outbound international shipping for finished goods delivered outside the United States: carrier relationships, landed cost models, and customs documentation for each market., • Develop a tariff risk monitoring and cost modeling capability: track tariff schedules, Section 301 classifications, and trade policy changes; model financial exposure by origin country, product category, and lane; and bring scenario analyses to leadership with enough lead time to inform procurement and pricing decisions., • Ensure financial plan assumptions reflect current and projected trade conditions. Identify and pursue duty drawback opportunities on eligible imports in partnership with the customs broker and Finance. Financial Management: Freight Spend, Claims, and Reconciliation • Own the logistics budget: build the annual freight spend plan by lane, mode, and provider; track actuals monthly; and explain variances with root cause analysis., • Manage freight invoice reconciliation: audit invoices against contracted rates and accessorial schedules, identify and dispute billing errors, and build audit controls that prevent systematic overbilling., • Own claims management for damaged, lost, and delayed shipments: file and track claims, maintain an open claims log with aging, analyze patterns to drive carrier accountability, and ensure recoveries are captured in financial reporting., • Manage chargeback reconciliation: track and dispute chargebacks outside contractual terms and report trends to Finance and leadership., • Conduct ongoing carrier rate benchmarking to keep contracted rates competitive and flag renewal risk ahead of contract cycles. Network Scorecards and Performance Measurement • Design and maintain scorecards at each supply chain node, including origin pickup, port clearance, middle mile transit, last mile delivery, returns intake, storage, and issue resolution, ensuring every contractual commitment is measurable at every handoff., • Define node-level KPIs calibrated to contract terms. Establish a structured review cadence: weekly for active issues, monthly scorecard reviews with account teams, and quarterly business reviews with senior provider contacts., • Use scorecard data to drive corrective action plans, contract renegotiations, and provider continuation decisions. Maintain a consolidated network performance dashboard for leadership. What You Should Bring: • 10 or more years of progressive logistics and supply chain leadership in high growth business environment., • 4+ years of people management expertise, with demonstrated success in hiring and developing a high performing team., • Experience in furniture, luxury goods, or another category where product condition and delivery experience carry real weight, • Ownership of international freight and customs operations, including goods moving from Europe, • Ability to prioritize effectively and remain agile amidst changing business priorities., • Dynamic thinker with the ability to balance cost, speed, and customer experience for proper decision making., • A track record of negotiating meaningful carrier and 3PL contracts, • Experience building or significantly scaling a final-mile delivery network; white glove experience strongly preferred, • Hands-on experience implementing or operating WMS and TMS platforms, • Rigor with data — damage rates, on-time performance, cost per delivery, and inventory accuracy are numbers you know cold, • Success in a high-growth environment where the playbook did not yet exist and you were the one who wrote it, • An exacting standard, and the understanding that a piece handcrafted over weeks can be undone in the final mile — you build operations that make that outcome unacceptable Estimated Salary: $180,000 - $210,000 Powered by JazzHR jyon0ITy6w

Job DescriptionWelcome to Fi. We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Logistics Manager! We're looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC, Amazon, and our retail accounts, and we need one person accountable for how well that warehouse performs and what it costs us. You'll own the 3PL relationship, own inbound freight from our suppliers through warehouse receipt, and own the cost line that comes out the other side. This is a hands-on role for someone who wants to walk the pick path, challenge a bad invoice, and then defend the cost per order in a finance review.What You'll Do: • Own the US 3PL relationship: weekly cadence, SLA scorecards, escalations, and quarterly business reviews., • Hold the warehouse to standard on what customers feel: on time ship rate, order accuracy, receipt to putaway time, damage, and shrink., • Drive root cause fixes on misships, mispicks, short shipments, and mislabeling, partnering with CX to kill what's generating tickets instead of clearing them one by one., • Own inventory integrity: WMS accuracy, cycle counts, physical audits, and reconciliation with the 3PL's system., • Manage kitting, assembly, and value-add work orders, and staff the site ahead of peak., • Build and maintain the SOPs for receiving, storage, picking, packing, and shipping., • Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments. Make and defend the mode and routing calls, weighing landed cost against the risk of a late arrival on a constrained SKU., • Manage forwarder and broker relationships and keep documentation, classification, and duty treatment audit-ready., • Support new fulfillment nodes and international warehouses as we expand, from partner selection through cutover., • Own the fulfillment cost line end to end, cost per order, cost per unit, storage, value-add spend, outbound parcel, and build the cost-to-serve view by channel so we know what DTC actually costs versus Amazon or retail., • Audit 3PL and carrier invoices line by line every month. Catch billing errors, duplicate charges, and rate card deviations, and get them credited back., • Negotiate and manage carrier rate cards and run rate reviews and re-bids., • Find and execute cost-down initiatives that lower cost per unit without hurting service., • Partner with finance on the logistics budget: accruals, forecast to actual, and cost per order targets by channel., • Own returns end to end, intake, grading, restock, refurb, and disposition, and drive cost per return down as a managed line., • Feed return reasons back to product, quality, and CX to fix recurring defects at the source., • Bring fulfillment reality into planning, launch, and commercial conversations before commitments get made, and support new product and channel launches with packaging, labeling, and readiness., • Work with data and engineering to automate tracking, reduce errors, and improve shipment visibility.What You'll Bring:, • 5+ years in logistics, fulfillment, or 3PL operations at a company that ships physical product, ideally consumer hardware or DTC., • Direct experience managing a 3PL or running a distribution center. You've walked the floor, watched a pick path, and caught a bad receiving process before anyone flagged it for you., • Supply chain finance fluency. You think in landed cost, cost per unit, and cost per order, can build and defend a fulfillment cost model, can tell a rate problem from a mix problem, and hold your own in a budget conversation with finance., • Hands-on inbound freight experience across forwarders, ocean and air, customs brokerage, and the documentation that comes with it., • A track record of auditing invoices and recovering real money, plus the persistence to chase a credit until it lands., • Experience designing and running reverse logistics and returns processes., • High data literacy and comfort in ERP and WMS systems (NetSuite or similar). SQL and strong spreadsheet skills are a plus., • A systems mindset and a bias toward action. You'd rather fix the process than work the queue., • Experience scaling logistics operations at a hardware or IoT company., • Multi-node or multi-3PL network experience., • International expansion experience, including EU/UK customs, VAT, and non-US warehouses., • Retail compliance exposure: routing guides, EDI, and chargeback disputes., • Six Sigma or formal process improvement training.Why You'll Love Us:, • Time to Recharge: Enjoy flexible PTO to take the breaks you need., • Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance., • Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best., • Dog-Friendly Office: Bring your pup to work — they’re part of the team, too., • Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program., • Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!, • Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.The anticipated base salary range for this position is $95,000–$140,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Training & development Benefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement OpportunitiesOverview Are you a skilled salesperson looking for a high-earning opportunity in the booming Medicare market? American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: • Hourly pay plus Top-tier commissions:, • Warm inbound & outbound leads – no cold calling, • Training + Licensing Support (if unlicensed), • CRM & Dialer system, • Career growth into team leads and managersResponsibilities:, • Make outbound and take inbound calls to Medicare-eligible individuals, • Educate clients on Medicare Advantage, Med Supp, and Part D options, • Use our CRM to manage leads and track client interactions, • Maintain CMS compliance and complete scopes of appointment, • Enroll clients into plans that meet their healthcare needsQualifications:, • Sales experience (phone sales preferred), • Health insurance license (preferred, not required), • Willing to complete licensing and AHIP certification, • Strong communicator with the ability to build rapport fast, • Motivated, coachable, and goal-orientedSchedule:, • Monday to Friday: 9:00 AM – 6:00 PM EST, • Saturdays optional during AEP (Annual Enrollment Period)Location:, • In-office in Secaucus, NJ Ready to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: • Paid time offSupplemental Pay:, • Bonus opportunities, • Commission payAbility to Commute:, • Secaucus, NJ 07094 (Required)Ability to Relocate:, • Secaucus, NJ 07094: Relocate before starting work (Required)Work Location: In person

Job Description Title: Authorizations Specialist The Impact You Will Have: Liberty Home Guard is the country’s fastest-growing and best-rated home warranty provider. We are looking for an Authorizations Specialist to join our team in ensuring the accuracy and efficiency of home repair approvals. As an Authorizations Specialist, you will play a key role in reviewing and authorizing repair or replacement services, negotiating with vendors and technicians, and ensuring all claims adhere to company guidelines, ultimately contributing to the satisfaction and timely resolution of our customers' needs. Your duties and responsibilities include but are not limited to the following: Gather comprehensive home system and appliance malfunction diagnoses from technicians. Employ astute questioning techniques to ensure the accuracy and relevance of the information provided, preventing the authorization of incorrect repairs or replacements and ensuring alignment with approved solutions. Consistently negotiate with vendors and technicians during every call to secure competitive rates and cost-effective solutions for repair and replacement services, ensuring adherence to pricing guidelines and oaring;btaining necessary approvals. Employ exceptional communication skills to deliver service via phone, email, live chat, and any other designated communication channels. Handle both inbound and outbound calls seamlessly, strategically navigating the workflow to ensure effective communication with technicians, customers, and other departments. Collect a thorough diagnosis, including unit information, part numbers, and the cause of the breakdown. Authorize estimates within provided guidelines by promptly and accurately issuing approvals for repair or replacement services. Ensure that repair costs fall within pricing guidelines. Identifies and resolves customer-technician discrepancies by skillfully navigating designated Slack channels, and escalating requests for additional assistance when necessary. Place authorization codes on hold as necessary to ensure careful consideration and review before finalizing approvals. Maintain records of interactions with both customers and technicians, process accounts, and archive documents. Communicate with professional repair providers to verify various matters, including pricing, services, industry trends, and trade-related issues, in coordination with the Vendor Relations Team. Ensuring technicians adhere strictly to procedures and terms outlined in our policies. Provide clear feedback and reprimand technicians who violate company guidelines, to ensure quality standards in customer satisfaction and claim resolution time. Coordinate with Accounts Payable in processing disputes and investigating problematic situations related to technician errors. Follow communication procedures, guidelines, and policies, including but not limited to following proper call center and customer service etiquette. Effectively manage a large amount of calls, approximately 60-80 calls per day. Evaluate and decide on the most suitable course of action, determining whether repair or replacement is the optimal solution for a unit. Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Alphacom’s clients. Provide feedback to management regarding customer comments to develop ideas for improved services, processes, and procedures. Predictable, reliable, and punctual attendance is an essential function of this job. What You’ll Bring To The Team: Negotiation skills Strong attention to detail and goal-oriented. Strong analytical, decision-making, and problem-solving skills. Excellent communication and presentation skills. Commitment to excellent customer service. Ability to multitask, prioritize tasks, and manage time effectively. Excellent phone etiquette and active listening skills. Flexible, proactive, and self-motivated. This letter agreement supersedes and replaces any prior agreement, representations, or understandings (whether written, oral, implied, or otherwise) between you and the company and constitutes the complete agreement between you and the company regarding the subject matter set forth herein. This letter agreement may not be amended or modified, except by an express written agreement signed by both you and a duly authorized officer of the company. Pay Rate: $18-$22 an hour based on experience. This position is in person in our South Brooklyn office \nCompany Description Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company. Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.

Job Description WE ARE CURRENTLY SEEKING OUTBOUND CALL CENTER REPRESENTATIVES WITH SALES EXPERIENCE FOR OUR SHEEPSHEAD BAY OFFICE. WE ARE GROWING FAST AND NEED MORE REPS. WE NEED INDIVIDUALS WITH A PRO-ACTIVE PERSONALITY AND A DRIVE TO SUCCEED. THE PAY IS HOURLY, WITH BONUSES GIVEN EVERY DAY!! VERY FLEXIBLE SCHEDULES, PERFECT FOR HIGH SCHOOL SENIORS, AND COLLEGE STUDENTS. THE OFFICE ENVIRONMENT IS FUN AND COMPETITIVE! IF YOU ARE AN INDIVIDUAL WHO HAS RAISED MONEY FOR POLICE, FIREFIGHTER, AND OTHER CHARITIES, THEN WE DEFINITELY WANT TO HEAR FROM YOU TODAY!!! WE ARE LOCATED IN THE HEART OF SHEEPSHEAD BAY AND ARE EASILY ACCESSIBLE BY THE B3, AND B49 BUS AND ALSO THE "Q" TRAIN. TO BE CONSIDERED FOR THIS JOB YOU MUST: *HAVE A CLEAR SPEAKING VOICE AND SPEAK ENGLISH FLUENTLY *BE ABLE TO WORK A MINIMUM OF 20 HRS A WEEK AND 1 WEEKEND SHIFT *PREVIOUS EXPERIENCE IN PROFESSIONAL FUNDRAISING IS A BIG PLUS! *CAPABLE OF HANDLING A LARGE VOLUME OF PHONE CALLS IF YOU FEEL THAT THIS IS THE RIGHT OPPORTUNITY FOR YOU, WE WANT TO HEAR FROM YOU!!!

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Benefits/Perks • Competitive CompensationJob Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, • Refer to premade scripts for a variety of customer service topics, • Create appointments.Qualifications, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: • Identify customer needs and clarify information by conducting thorough problem analysis., • Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Escalate unresolved issues to appropriate teams or departments. Product Knowledge: • Develop a comprehensive understanding of the company's products, services, and policies., • Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: • Accurately log all call details, interactions, and customer information into the company's CRM system., • Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Excellent problem-solving skills and patience. Benefits • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description Overview The Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets). What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Works collaboratively with the team to manage multiple calls, emails, and inquiries, • Utilized multiple proprietary programs to manage customers' orders and workflow, • Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues, • Actively researches product information and shares information on product uses with customers based on feedback and testimonials, • Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues, • Coordinates return deliveries from customers and processes them for credit to customers, • Consistently arrives promptly to work the assigned schedule, • Responsible for maintaining discretion related to all confidential/sensitive company and customer information, • Performs other requested tasks and duties, • Will be trained in Fulfillment processes such as pulling and packing orders We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. For our full-time associates, we offer even more: • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications What You Bring To Us • You love to engage with people. You’re the person who strikes up a conversation and makes a connection., • You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication., • People say you have a heart for service. For you, it’s about learning what a customer truly needs and offering suggestions., • You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience., • You take pride in your work. It’s your store!, • You love checklists. You like to stay busy, balance priorities and utilize your organizational skills., • You understand retail is an ever-changing industry and remain flexible with your schedule., • You want to delight the people around you and can’t wait to share that at The Container Store!, • You are at least 18 years of age The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Job DescriptionCompany Description About NYPCC New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve. In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact. Why Work at NYPCC: • We Pay Down Your Student Loans!, • Productivity Bonus, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Company Match!, • Continuing Education Opportunities Available, • Professional Development through NYPCC Academy, • Amazing Workplace Culture, • NYPCC Health and Wellness EventsJob Description, • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required., • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to the Bronx clinic for an in-person training period of approximately 45–60 days before transitioning to a fully remote role., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism., • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures., • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism, • Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer Salary: $20.00-$21.00 Compensation commensurate with experience and qualifications.

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Job Description Role: CSR 2 – Client Support Role: CSR 2 – Client Support, Bilingual (English/Spanish) Pay: -$18.00/hour – Monolingual -$19.00/hour – Bilingual (English/Spanish) Assignment: Ongoing assignment Location: Remote / Work From Home (Must reside in New Jersey) Schedule: Training Schedule: -Monday – Friday, 8:00 AM – 4:30 PM Eastern -3-week training period -Candidates must remain on camera throughout training and nesting Hours of Operation: -Monday – Friday, 8:00 AM – 5:00 PM EST Equipment: Bring Your Own Device (BYOD) per specs in attached NJ SBE BYOD Technical Requirements document. In addition, a second monitor is required. -Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider. -Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app. What you'll do: -Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives. -Provide general information regarding health insurance coverage through the Marketplace. -Assist individuals and families with completing health insurance applications. -Build and verify tax households, household income, and eligibility information. -Explain Marketplace eligibility determinations and enrollment options. -Enroll consumers into qualified health plans. -Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests. -Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements. -Track and document all customer interactions using applicable systems. -Fulfill requests for materials through mail, email, or electronic download. -Coordinate translation services for non-English-speaking callers as needed. -Escalate complex issues to the appropriate support teams for resolution. -Attend required meetings, trainings, and ongoing educational sessions. -Maintain current knowledge of Marketplace programs, policies, and systems. -Perform additional duties as assigned by management. Requirements: -High School Diploma, GED, or equivalent required. -Associate degree or higher preferred. -Minimum of 6 months of customer service experience. -Strong telephone and data entry skills. -Excellent written and verbal communication skills. -Strong organizational and interpersonal skills. -Ability to work efficiently in a fast-paced environment. -Ability to manage multiple complex tasks simultaneously. -Ability to work independently and as part of a team. -Experience using computers, phone systems, and headsets preferred. -Previous customer service or call center experience preferred. -Bilingual Spanish/English is a plus. -Must be able to maintain full attendance during training and nesting periods. -Must be comfortable being on camera throughout all training sessions. -Must have a reliable home office setup that meets equipment requirements. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 \nCompany Description This company offers growth and a great group of people to work with. This company offers growth and a great group of people to work with.

Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. • Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service, • Responsible for updating all systems, tracking and logs with any issues reported to the Call Center., • •Representatives or utilized technology systems via phone and email communication modes., • •Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner, • •Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance, • •Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed, • •Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction, • •Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken, • •Identifies escalating priority issues and reports situations to leadership as soon as possible, • •Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command, • •Follows up on complicated customer calls where required, • •Completes call notes and call reports as necessary; updates as needed, • •Obtains and evaluates all relevant data to handle complaints and inquiries, • •Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers, • •Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments, • •Responsible for completing all necessary training including de-escalation and customer service technique, • •Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible for responding to customer inquiries, researching and resolving issues, supporting medical record retrieval activities, and ensuring a high level of service to clients, providers, and members. This position requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while maintaining HIPAA compliance. Location: One Seaport Plaza, 199 Water Street, 27th Floor, New York, NY 10038 Schedule: Monday – Friday, 9:00 AM – 5:00 PM Primary Responsibilities • Answer incoming customer calls and respond to email inquiries in a professional, accurate, and timely manner., • Research customer concerns and provide appropriate information and resolution., • De-escalate customer issues and coordinate with internal departments as needed., • Review customer and client accounts and provide updates regarding claim audits, review statuses, and related inquiries., • Conduct outbound calls to providers to request medical records and supporting documentation required for review., • Verify provider contact information and ensure proper handling of confidential and protected information., • Assist users with navigating company websites, portals, and communication platforms., • Document customer interactions and maintain accurate records within company systems., • Transcribe and enter call-related information as required., • Collaborate with internal teams to improve customer service and operational efficiency., • Maintain compliance with HIPAA and all company privacy and security requirements., • Perform additional projects and duties as assigned. Qualifications • High school diploma or equivalent required., • Customer service, call center, healthcare administration, or related experience preferred., • Previous experience handling medical records required., • Knowledge of HIPAA privacy and security requirements., • Familiarity with healthcare claims processing, claim auditing, DRG Validation, Cost Outlier Reviews, and Readmission Reviews preferred., • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel., • Strong verbal, written, interpersonal, and customer service skills., • Excellent problem-solving, organizational, and time management abilities with the ability to manage multiple priorities independently., • Ability to maintain professionalism, confidentiality, and attention to detail in a fast-paced environment., • Ability to remain seated for extended periods and perform frequent computer, telephone, and data-entry tasks in an office environment. Why Work at MedReview At MedReview, you'll be part of a team dedicated to improving healthcare through accuracy, accountability, and clinical excellence. Our employees make a meaningful impact by helping healthcare organizations improve payment integrity and drive better outcomes, while working in a collaborative environment that supports professional growth, innovation, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with an industry leader. Compensation & Benefits Hourly Rate: $24.10 per hour Actual compensation will be based on qualifications, experience, skills, and business needs. Eligible employees may participate in MedReview's benefit programs, including: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Life and Disability Insurance, • Paid Time Off and Company Holidays, • Flexible Spending Accounts (FSA), • Employee Assistance Program (EAP) MedReview is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR tXr6Nkp7yp

Job Description We are seeking an empathetic, solutions-oriented Bilingual Call Center Representative to serve as the vital link between our client’s operations team, families, and school administrators. In this role, you will manage inbound and outbound communications to ensure safe, reliable, and efficient student transportation. The ideal candidate will seamlessly navigate specialized tracking software while delivering clear, professional assistance to our client's team and customers in both English and Spanish. Core Responsibilities Inquiry Management: Handle high-volume incoming phone calls and emails from families and school staff with a professional, helpful tone. Real-Time Tracking: Monitor vehicle locations using specialized routing and GPS software to provide callers with accurate, live schedule updates. Problem Resolution: Research transport discrepancies by collaborating directly with our client’s dispatchers, field supervisors, and routers. Incident Documentation: Log all inquiries, route changes, and urgent safety concerns into our client’s database and escalate critical issues to their leadership team. Qualifications and Skills Language Skills: Fluent in both English and Spanish with exceptional communication capabilities in both languages. Professional Experience: Minimum of 1–2 years in customer service, call center operations, or logistics dispatch. Technical Proficiency: Comfort navigating multi-screen setups, digital maps, and database management systems simultaneously. Core Strengths: Strong active listening skills, patience under pressure, and rapid problem-solving abilities. Benefits: We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both. EOE: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Job Description Position Title: Bilingual Call Center Representative Status: Temporary through mid-September. Possible Permanent. Location: On-site, Greenpoint, Brooklyn 11222 Hours: Mon – Fri, 10:00 am – 6:30 pm Pay: $22/hr Screening process: Candidates will take assessment tests. Reading Comprehension (ability to follow written procedures and operational guidelines) Grammar & Written Communication (accuracy in logging notes and message documentation) Candidates must pass a background check, a medical clearance, and a drug screening. Training: All selected candidates will spend their first 3 to 4 weeks training together Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Must have a background in customer service, ideally experienced in managing high-volume phone calls and resolving conflicts efficiently. Candidates should be fully aware that this is a bus transportation company located at an active transit depot. The environment is highly dynamic, busy, and operational. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations. Representatives of the Call Center team answer and address incoming calls from community members with a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check bus locations, take notes, and record discrepancies. Essential functions Responsible for thorough records and rapid response time. Will often troubleshoot issues by providing callers with information from Customer Service. Utilize technology systems via phone and email. Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner. Responsible for email communication in the same fashion as phone services; provides callers or emailed inquiries with a rapid response with detailed information and guidance. Research required information using available resources, including technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed. Thoroughly listens to callers' inquiries and provides information in a professional and sincere tone and direction. Enters caller information and call details into the incident management tracking system; may be required to provide call logs as needed; records comments, inquiries, complaints, and actions taken. Identifies escalating priority issues and reports situations to leadership as soon as possible. Re-routes inbound calls to the appropriate resources, as needed; keep an updated organization call list and chain of command. Follows up on complicated customer calls where required. Completes call notes and call reports as necessary; updates as needed. Obtains and evaluates all relevant data to handle complaints and inquiries. Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up-to-date information to callers. Manage the administration of the first step by getting information to whom it needs to go; communicates and coordinates within internal functions, including routing and financial departments. Responsible for completing all necessary training, including de-escalation and customer service techniques. Perform other duties as assigned and directed. Required Qualifications 1 year of experience as a Call Center Representative for a large organization and/or 1 year of demonstrated experience in a general customer service role may suffice for the right candidate. Hold a High School Diploma or equivalent. Established experience in complaint resolution and incident management. Proven ability to improve procedures and operations. Experience with data collection and sorting. Experience with customer outreach methods. Strong written and verbal communication skills, including bilingual fluency and multilingual speaking and writing, are seen as a plus. Demonstrate ability to work a flexible schedule. Multilingual speaking and writing skills are a plus. Bilingual fluency, computer literacy, and the ability to multitask (typing and navigating systems while speaking with callers). Benefits: We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both. EOE: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Paid time off, • Training & development Full job description Location: Branson Agency – West Caldwell, NJ 07006 Schedule: Full-Time | Monday to Friday About the Role Allstate Agency is seeking a disciplined and resilient Sales Representative to support our sales team through high-volume outbound calling. This role is best suited for someone who is comfortable spending most of the day on the phone, can handle rejection without losing momentum, and stays consistent in a performance-driven environment. Your primary responsibility will be generating opportunities for our licensed agents by engaging prospects, creating interest, and setting qualified appointments. Success in this role comes from consistency, work ethic, and the ability to stay focused despite frequent rejection. This is a high-call-volume role where rejection is part of the process—candidates who are not comfortable making outbound calls for most of the day or who are easily discouraged will not find this position to be a fit. Responsibilities • Make outbound calls to current and prospective clients, • Introduce our services and generate interest in quotes and consultations, • Qualify prospects and gather key information for sales agents, • Schedule appointments and transfer qualified opportunities, • Follow call structure while maintaining a natural and confident tone, • Track activity and results in CRM or agency systems, • Meet or exceed daily and weekly call volume and lead generation targets Qualifications • Prior experience in telemarketing, outbound sales, call center, or high-volume phone work preferred, • Comfortable making repetitive outbound calls for extended periods of time, • Strong communication skills and confident phone presence, • Ability to handle rejection and remain consistent without losing motivation, • Self-disciplined, dependable, and results-driven, • Basic computer skills and familiarity with Microsoft Office, • Strong work ethic and ability to perform in a metrics-driven environment Benefits • Health insurance, • Dental insurance, • Paid on-the-job training, • No weekends About the Branson Agency The Branson Agency is an established, performance-driven insurance agency focused on delivering personalized coverage solutions and building long-term client relationships. We operate in a structured environment where consistency and accountability drive results. Team members are given clear expectations, ongoing support, and the opportunity to grow within the organization based on performance. Apply To be considered, please answer all application questions completely. Pay: $45,000.00 – $65,000.00 per year (Base + Performance Incentives) Supplemental Pay: • Bonus opportunitiesWork Location: In person Ability to Commute/Relocate: • West Caldwell, NJ 07006: Reliably commute or planning to relocate before starting work (Required)Education:, • High school diploma or equivalent (Required), • College degree or coursework (Preferred) Experience:, • Outbound calling, telemarketing, or sales experience: 1 year (Preferred)Language:, • Bilingual (Preferred)

Job Description About SmartAsset: SmartAsset is an online destination for consumer-focused financial information, educational content, personalized calculators, and tools. Our mission is to help people make smart financial decisions, reaching an estimated 23 million people each month through our educational content, publishing partners, calculators, and tools.* To extend that mission, we also operate the SmartAsset Advisor Marketing Platform (AMP), which helps connect consumers with participating fiduciary financial advisors. SmartAsset has been recognized as a 2025 ThinkAdvisor Luminaries winner in the Firm Award – Product or Service Innovation category and was ranked #2574 on the Inc. 5000 list in 2023. SmartAsset has also been featured on Y Combinator's list of Top Companies, a curated compilation rather than a numerical ranking. In 2021, SmartAsset completed a $110 million Series D funding round that valued the company at over $1 billion. *Based on average monthly reach data for 2025 across SmartAsset-owned properties and publishing partners. **Other than application, licensing, or similar administrative fees, SmartAsset did not provide compensation in connection with the referenced awards or recognitions. About the Job: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EDT. Responsibilities: • Engage directly with consumers by performing a high volume of outbound phone calls (200+ calls/day expected)., • Consistently meet or exceed individual and team performance metrics, including both qualitative and quantitative goals., • Serve as a trusted guide for users navigating the process of connecting with vetted financial advisors., • Proactively contact users who have expressed interest and schedule advisor consultations, ensuring a seamless experience., • Utilize a combination of customer service best practices and scripted messaging to deliver a tailored, high-quality experience., • Accurately log all user interactions, challenges, and outcomes in our internal CRM system., • Identify and escalate recurring user pain points to improve the overall experience., • Contribute to ongoing improvements by sharing insights and suggestions with team leads and cross-functional partners., • Support additional projects or initiatives as needed in a fast-paced, collaborative environment. Skills/Experience you have: • 1+ years of high-volume call center experience required, • Comfortable in an environment where quota attainment and conversion metrics are heavily emphasized, • Ability to learn and quickly adapt based on user and business needs, • Organized, detail-oriented, and excellent time-management skills, • Must be available to work some holidays or weekends during peak seasons Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer, • Must be able to communicate via phone calls and/or video conferences (mainly for concierge and sales roles) Available Benefits and Perks:, • Fully Remote Work: All roles are fully remote within the contiguous U.S., giving you flexibility to do your best work from where you thrive., • Comprehensive Health Coverage: Multiple Medical, Dental, and Vision plan options through trusted national carriers—so you can choose what fits your needs., • Life & Disability Protection: Company-paid Life/AD&D coverage, with options to add supplemental life and disability plans for extra peace of mind., • Financial Wellness: 401(k) with employer match, pre-tax savings through FSA and HSA options, and equity packages offered for every role., • Time Off That Works: Generous vacation, sick, and parental leave policies—because balance matters., • Additional Perks: Pet insurance, home office stipend, and Employee Assistance Program (EAP) SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at Recruiting@smartasset.com. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* $45,000 base salary and up to $60,000 OTE + RSUs + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States.

Job Description We are seeking an empathetic, solutions-oriented Bilingual Call Center Representative to serve as the vital link between our client’s operations team, families, and school administrators. In this role, you will manage inbound and outbound communications to ensure safe, reliable, and efficient student transportation. The ideal candidate will seamlessly navigate specialized tracking software while delivering clear, professional assistance to our client's team and customers in both English and Spanish. Core Responsibilities Inquiry Management: Handle high-volume incoming phone calls and emails from families and school staff with a professional, helpful tone. Real-Time Tracking: Monitor vehicle locations using specialized routing and GPS software to provide callers with accurate, live schedule updates. Problem Resolution: Research transport discrepancies by collaborating directly with our client’s dispatchers, field supervisors, and routers. Incident Documentation: Log all inquiries, route changes, and urgent safety concerns into our client’s database and escalate critical issues to their leadership team. Qualifications and Skills Language Skills: Fluent in both English and Spanish with exceptional communication capabilities in both languages. Professional Experience: Minimum of 1–2 years in customer service, call center operations, or logistics dispatch. Technical Proficiency: Comfort navigating multi-screen setups, digital maps, and database management systems simultaneously. Core Strengths: Strong active listening skills, patience under pressure, and rapid problem-solving abilities. Benefits: We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both. EOE: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and/or support duties with a high degree of accuracy and in accordance with MCU policies and procedures. Responsibilities: Specific duties include, but are not limited to, the following: • Ensure excellent member service; every call, every time, • Answer inbound member requests via member call-ins; queue assignment based on knowledge, skills and abilities., • Perform more complex member transactions and inquiries (releasing check holds, debit and credit card inquiries/disputes, address and phone change, answering loan documentation inquiries, account research, payment requests, account resolution inquiries, online banking requests, fee refund requests, etc.), • Perform outbound calls as needed (member call back queue, as requested for follow-up, may follow-up on member referrals, etc.), • Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests., • May document more complicated service transactions required by separation of duties to be performed by a partner department (i.e. MAS or ACH processing). Ensure proper documentation and routing of the request., • Meet/exceed set Contact Center metrics and service goals (i.e. call quality, average talk time, hold time, member wait time, productivity requirements, etc.), • Maintain comprehensive knowledge of MCU products and services., • Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs Contact Center environment., • Cross-sell additional products and services to best fit member need(s)., • Cross-train more complex servicing transactions and service such as online banking requests and troubleshooting, member email, existing and pending loan questions, etc., • May train new MSRs for basic transactions and inbound service calls., • Back up other queues as necessary (general queue and queues less complex, when call volume dictates)., • May help answer member emails or chats, as necessary, • Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance, • Perform other duties as required Requirements: • 1-2 years’ Call Center experience, • Retail banking experience is a plus, • Availability to work overtime and Saturdays as required, • Ability to work onsite for the first 6 months, then a hybrid model is implemented. Competencies: • Proficiency in Microsoft Office Suite, • Excellent member service skills, • Strong research and problem-solving skills, • Excellent interpersonal, oral and written communication skills, • Ability to multi-task; good time management skills, • Highly ethical Why you’ll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $20-38.05/hr. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for an attendance bonus, 401(k) with an 8% employer contribution per pay period, and overtime eligibility. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description Job Description: Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare. Responsibilities: • Handle inbound and outbound calls in a professional and courteous manner., • Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information., • Taking messages for Providers., • Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines., • Making audit calls. Requirements: • High school diploma or equivalent., • Proven customer service experience in a call center environment, preferably in healthcare preferred, • Excellent communication skills, both verbal and written., • Ability to multitask, prioritize, and manage time effectively., • Bilingual proficiency (English and Portuguese). We Offer: • Competitive compensation package., • Comprehensive benefits including health insurance, retirement plans, and paid time off., • Supportive work culture focused on professional development and continuing education., • Opportunity to work in a growing field with a focus on improving patient outcomes., • Two (2) weeks paid training., • Uniforms provided. Working Hours: • Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly. Job Type: Full-time Pay: $17.00 - $20.00 per hour Commensurate with experience Expected hours: 37.5 per week Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid sick time, • Paid time off, • Vision insurance Schedule: • Evening shift, • Monday to Friday, • Weekends as needed Experience: • Customer service: 1 year (Preferred) Ability to Commute: • Essex County, NJ (Preferred)

Job DescriptionSalary: $50-60k/yr Be the first voice people hear when they're looking for help- and the reason they choose to stay. At Serenium, we believe exceptional client experiences start long before the first appointment. They begin with a conversation. We're looking for a high-performing Client Care Coordinator who thrives in a fast-paced environment, loves helping people, and treats every interaction like it matters- because it does. This isn't a traditional front desk role. This is for someone who can manage a high volume of calls while delivering concierge-level service, turning overwhelmed callers into supported clients and ensuring every person feels heard, valued, and cared for. If you're energized by meaningful conversations, enjoy exceeding expectations, and want a clear path toward leadership and management, we want to meet you. What You'll Do • Serve as the first point of contact for prospective and existing clients., • Handle a high volume of inbound and outbound calls while maintaining exceptional quality and empathy., • Guide clients through scheduling, insurance questions, intake processes, and next steps with confidence and compassion., • Conduct proactive outreach to ensure clients receive the support and follow-up they need., • Deliver an experience that makes clients feel cared for from the very first interaction., • Maintain accurate documentation and communication across systems and teams., • Collaborate closely with clinicians, billing teams, and office leadership to solve problems quickly and effectively., • Participate in quality assurance initiatives and consistently meet or exceed call quality standards and performance metrics., • Identify opportunities to improve processes and client experiences., • Support office growth initiatives and contribute positively to team culture. What Makes You a Great Fit You may be the person we're looking for if you: • Love helping people and can balance empathy with efficiency., • Thrive in a high-volume, high-performance environment., • Naturally go above and beyond rather than settling for "good enough.", • Are motivated by goals, metrics, and personal growth., • Communicate with warmth, professionalism, and confidence., • Stay calm and organized even during busy periods., • Take ownership of problems and enjoy finding solutions., • View feedback and quality audits as opportunities to improve and excel., • Bring positive energy to your team every day., • Want more than just a job- you want a career. Bonus Points If You Have • Experience in healthcare, behavioral health, medical offices, or call center environments., • Experience with quality assurance audits or call performance metrics., • Scheduling, insurance verification, or patient intake experience., • Experience managing multiple systems and priorities simultaneously. Growth Opportunities We're committed to developing leaders from within. High performers in this role will have opportunities to grow into: • Senior Client Care Coordinator, • Team Lead, • Assistant Manager, • Office Manager, • Regional or Operations Leadership positions What Success Looks Like • Clients consistently rave about their experience with you., • You balance speed with service excellence., • Your calls score highly on quality assurance reviews., • You proactively solve problems before they become issues., • You contribute to a culture of accountability, compassion, and growth. Benefits • Monday-Friday schedule, • Onboarding travel stipend, • PTO/Sick Time/Paid Holidays, • Health Insurance, • 401k options If you're someone who wants to make an impact, build a career, and be part of a team that's changing lives every day, we'd love to hear from you! Apply today and become the reason someone gets the help they need tomorrow.

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Inventories office supplies and orders accordingly. Front of House • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email) • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Provides light administrative support to staff as directed Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel: • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need., • Travel distance will be predominately within the FSS's assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range$20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

We are seeking a customer-focused Call Center Representative to provide exceptional service and support to our shareholders.This role involves managing inbound and outbound calls, addressing inquiries, and ensuring each customer interaction is handled with professionalism and care.Handle inbound cal

Provides quality customer service in a high volume contact center to include providing complete, accurate and timely responses to inquires from subscribers, members, providers, internal and external customers; Processes and adjusts claims. This is a bargaining unit position. The collective bargaining agreement for this position requires that candidates and employees reside in the following counties in the State of New York: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, or Wyoming. The following is not intended to be an exhaustive list of all duties required of this position. • Responds to and resolves inquires from subscribers, members, providers, facilities, groups, other plans and other departments:, • Communicates and interacts with internal and external customers in a clear, unambiguous, concise, professional and empathetic fashion., • Handles all inquiries and services incoming and outbound calls and correspondence., • Considers all aspects or elements in a logical manner; considers contractual provisions and options to resolve inquiry., • Utilizes and interprets appropriate reference materials and other necessary resources in responding to inquiries., • Communicates with internal and external customers via phone, personal contact (lobby walk-ins), email, online chat or in writing; utilizes Letter Reference Guide (LRG) templates as necessary., • Takes ownership of problems and establishes relationships with customers meeting all corporate guidelines., • Demonstrates an ability to communicate the contractual benefits and requirements to the customer; communicates pros and cons of various plan benefit differences., • Coordinates with Marketing and Enrollment staff and other internal and external entities, including Medicare and Dept of Treasury, to resolve and respond to timely Medicare Secondary Payor (MSP) Demand Letters., • Pursues, researches, tracks and follows up on information regarding claim benefits, eligibility and all other aspects of business:, • Acts as frontline contact for company, identifies potential problems and inconsistencies and corrects to prevent ongoing or future problems., • Builds files in COB module and Facets, updates systems to reflect accurate information., • Identifies, researches and solicits information on possible Reverse Benefits After Termination (RBAT) cases; works with multiple areas to verify RBAT status, creates files and processes/adjusts claims related to positive RBAT cases., • Conducts OPL investigation to include COB claims processing, adjustments, letter generations and building files in both the COB module and Facets., • Addresses, researches and responds to NYS Insurance Department (NYSID) complaints., • Researches, compiles case information to audit subscribers/ providers for overpayments., • Identifies potential opportunities, problems and concerns; recommends and forwards to Sr Service Representative and/or Management for review., • Processes and adjusts claims for all lines of business:, • Performs online transactions and/or adjustments utilizing Corporate Claims administration system and ITS standard formats and procedures., • Determines claim disposition by reviewing correspondence, coordination of benefits (COB) module, and claim inquiry history; follows desk levels, standard operating procedures and COB guidelines., • Researches, prepares responses and provides supporting documentation., • Identifies potential fraud cases and forwards to Special Investigations Unit., • Researches and compiles information pertaining to all potential subrogation cases and forwards to vendor:, • Assists with compiling data, charting of claims; provides necessary support to resolve cases., • Assists with intermediary duties between vendor and corporation., • Performs all job duties efficiently, accurately and at an acceptable level of performance., • Performs related clerical duties:, • Files, faxes, copies documents., • Maintains confidentiality and adheres to HIPAA regulations., • Delivers customer service in a professional, polite and efficient manner., • Performs other duties of a similar nature that are not inconsistent with this position or pay grade. Required Education: HS/GED Required Experience: One year customer service, contact center, or healthcare related experience as demonstrated by proficiency in one or more of the following areas: claims processing, adjusting or membership processing is required. Two (2) years Customer Service related experience in a high volume call/contact center is preferred. $22.81 The starting hourly rate for this position listed above is for new employees. This rate has been established by the Local 153, Office and Professional Employee International Union (OPEIU) collective bargaining agreement (CBA) and is non-negotiable. If the successful candidate is currently a bargaining unit member of the OPEIU, hourly rate is commensurate with their anniversary year and pay grade as per the CBA. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer Performance Based: Make from $11.00 per hour to $20.00 per hour with weekly and monthly bonuses and commissions. REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE OKAY WITH HEAVY PHONE WORK MUST MAKE 200+ CALLS DAILY Ability to gain instant rapport with people over the phones Job Types: Part-time, Commission Experience: Telemarketing: 1 year Appointment Setting: 1 year Sales: 1 year Customer Service: 1 year

Please note that while this role will operate remotely, it is required that the candidate resides in the Central or Eastern Region of the United States. This includes candidates residing in Central or Eastern Time Zones. Yelp was created to connect people with great local businesses. As an Inside Sales Representative, you'll work with small business owners over the phone to help them achieve their goals through Yelp's advertising programs. By understanding their unique needs, you'll provide tailored solutions that drive results. Ultimately, we succeed when our clients grow. People are at the center of everything we do. In this role, you will be directly responsible for doing outreach and educating business owners across the US and Canada on our advertising solutions. Success is measured by hitting and exceeding a monthly quota, consistently staying ahead of daily metrics, and handling rejection in stride. You'll experience all of this within a highly supportive, virtual team environment. Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location. • Educate, strategize, and successfully discuss Yelp advertising programs through a high volume of outbound dialing to business owners. - This role is 100% phone based and fast-paced by nature., • You'll work one of the following schedules (in your local time), or as otherwise determined by your manager: 7:30 a.m. to 4:30 p.m.; 8:30 a.m. to 5:30 p.m.; or 9:30 a.m. to 6:30 p.m., • Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)., • Leverage AI-powered pipeline guidance to close more deals. Our integrated Salesforce tool provides step-by-step guidance and timely nudges to help you reach key decision-makers., • Say goodbye to that dreaded commute! You and your team will work from the comfort of your home to sell advertising to small local businesses on a set Monday to Friday schedule., • Become an expert in Yelp's advertising solutions, and provide product recommendations quickly to suit client needs - asking probing questions, overcoming customer objections and rejection will be critical to your success., • You'll master quick close techniques to exceed individual goals., • Successfully navigate the initial call to qualification to close process, ensuring lasting customer satisfaction and potential upsell opportunities., • Achieve and consistently exceed monthly quotas - strong work ethic and tenacity are key!, • Track and manage your daily goals to ensure results are met. It is a numbers game and you're here to win., • You have an appetite for learning! You're keen on turning training and feedback into action and continuous self-improvement- you don't take rejection personally., • Multi-tasking is no biggie. You're confident in navigating between numerous tabs, multiple screens, and using video conferencing tools., • You're savvy and can find your way around new tools and software (such as Google Suite & Salesforce)., • You're naturally curious and like to ask as many questions as it takes to find the answer., • You're excited about being part of a team with colleagues from other states, and you find it just as easy to chat with your teammates during a virtual conference as an in-person meeting., • You are committed to a high standard of integrity and being a teamplayer is important to you., • You're determined, a persuasive communicator and resilient - show us your grit!, • You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can't wait to show everyone the value of Yelp., • You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn't an option., • GED/HS Diploma and 2+ years of customer-facing experience OR;, • Bachelor's Degree with a demonstrated interest in sales/business or people-centric industry (e.g. coursework, internships, clubs, or extracurricular activities), • No fear of the phone and prepared to make a high volume of outbound dials, daily, • General computer and email proficiency - we use Google Suite and provide a Macbook laptop, • A work environment free of distractions, • Open to feedback and willing to implement for areas of improvement, • Strong, engaging interpersonal skills, • Ability to effectively prioritize tasks and manage independently without oversight, • Must possess current US work authorization, • The starting base salary for this role is $37k annually, • This role is also eligible to earn uncapped commission, • Average year 1 on target annual compensation for this role is around $50k, which includes base salary and commission assuming minimum performance expectations are met., • Top performers have the opportunity to significantly exceed target earnings., • Available your first day: Full medical, vision, and dental, • 15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday, • Up to 14 weeks of parental leave, • Monthly wellness reimbursement, • Health Savings, Flexible Spending and Dependent Care accounts, • 401(k) retirement savings plan with employer match, • Employee stock purchase plan At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity." We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role. We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Dallas, TX - Hybrid (3x in office/week); New York, New York, United States Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear., • You thrive in a Team Environment. Collaboration is key in innovation and creating change. These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. As the Operations Data Analyst for the Outbound Program, you will support the day-to-day data and reporting needs of the outbound Care Advocate team. You will compile, organize, and analyze operational data to help leadership and the team understand performance, identify trends, and make informed decisions. Working closely with the leadership team, you will support the reporting infrastructure and provide ongoing data support as the program grows. This role is a great fit for someone who is detail-oriented, eager to learn, and excited to contribute to a fast paced, growing operation. Location: Hybrid | USA | Full-time | Preference for Dallas, TX, New York, NY and Washington, DC Responsibilities: • Pull, compile, and organize operational data from CRM systems, dialer platforms, and other contact center tools on a regular cadence, • Build and maintain dashboards and reports that track key outbound program metrics including contact rates, conversion, call volume, and advocate productivity, • Deliver daily, weekly, and monthly performance reports to the leadership team, • Ensure data accuracy and consistency across all reports and tracking tools Performance Analysis & Insights: • Analyze team and individual advocate performance data to identify trends, patterns, and areas of opportunity, • Support the leadership team with data requests, ad hoc analyses, and performance deep dives, • Help translate data findings into clear, easy-to-understand summaries for leadership and non-technical stakeholders, • Flag data anomalies or performance concerns to leadership in a timely manner Reporting Infrastructure & Process Support: • Assist in building and maintaining the reporting infrastructure and data tracking processes for the outbound program, • Develop and maintain tracking tools, spreadsheets, and reporting templates that support program operations, • Identify opportunities to streamline data collection and reporting processes and recommend improvements, • Document data definitions, reporting processes, and data sources to ensure consistency and continuity Collaboration & Program Support: • Work closely with the leadership team to align reporting with program goals and performance standards, • Respond to data requests from cross-functional partners in a timely and accurate manner, • Support special projects and initiatives requiring data analysis or reporting as assigned, • Other duties and responsibilities as assigned Requirements: • Bachelor's degree in Business, Data Analytics, Statistics, Healthcare Administration, or a related field preferred; equivalent experience considered, • 23 years of experience in a data, reporting, or operations support role required; contact center or healthcare experience a plus, • Exposure to or experience working with AI tools, automation platforms, or emerging analytics technologies a plus, • Proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data visualization, • Experience with or exposure to CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI) preferred, • Strong attention to detail with a commitment to data accuracy and consistency, • Ability to manage multiple reporting tasks and deadlines in a fast-paced environment, • Clear written and verbal communication skills with the ability to present data findings to non-technical audiences, • Eagerness to learn, grow, and take on increasing responsibility over time, • Ability to work independently and collaboratively within a small, cross functional team, • Knowledge of healthcare, insurance, or contact center operations a plus Strong Candidates will: • Be naturally detail-oriented and take pride in accurate, clean, well-organized data, • Be comfortable working with large data sets and eager to develop their analytical skills in a real-world environment, • Communicate findings clearly able to turn numbers into a story that non technical teammates can act on, • Be proactive and self-directed, taking ownership of recurring reports and flagging issues without being asked, • Be excited to help establish and continuously improve reporting processes, • Bring curiosity and a continuous improvement mindset to every dataset they touch Benefits: • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Paid Time Off, • Paid Parental Leave Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Description Job description: Saturdays OFF • $80,000–$170,000+ • High Traffic Dealership • Career Growth Brooklyn Chrysler Dodge Jeep Ram is EXPANDING and actively seeking a high-energy, customer-focused Automotive Retail Sales Executive to join our winning team! If you’re a motivated closer with strong dealership sales experience — or a proven sales professional looking to break into automotive retail — this is the opportunity you’ve been waiting for. With constant walk-in traffic, phone leads, internet leads, and an open sales floor, you’ll have unlimited earning potential. Why Work With Us? ✔ Saturdays OFF — extremely rare in automotive retail ✔ $80,000 – $170,000+ annual earning potential ✔ High-volume dealership = steady leads and walk-ins ✔ Supportive, hands-on management and training ✔ Strong focus on work-life balance ✔ Career growth in a respected, well-established dealership What We’re Looking For Must have: 2+ years of dealership automotive sales experience (required) Valid driver’s license Strong communication & customer service skills Professional appearance and high integrity Ability to work Sundays and rotating evenings (Saturdays OFF!) CRM knowledge preferred Bilingual candidates encouraged to apply We also welcome candidates with: Retail sales Call center experience Phone sales Cold calling / telemarketing Hospitality or customer-facing service experience If you know how to build rapport, follow up, and close — we want to meet you. Key Responsibilities Engage customers in the showroom, on the lot, and by phone/lead response Present, demonstrate, and sell new & pre-owned vehicles Maintain a strong personal sales pipeline Make approximately 500 outbound calls per month Follow up with warm leads, internet prospects, and unsold customers Guide customers through the entire sales and financing process Maintain excellent reviews and customer satisfaction Represent the dealership in a professional, courteous manner Benefits We Offer 401(k) Health, dental & vision insurance Employee discounts Professional development & ongoing training Career advancement opportunities Referral bonuses Supportive, team-oriented environment Ready to Build a Six-Figure Career in Automotive Sales? If you’re driven, professional, and passionate about helping customers find the perfect vehicle, APPLY TODAY and join Brooklyn Chrysler Dodge Jeep Ram — where top performers thrive and Saturdays are yours to enjoy! Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Opportunities for advancement Vision insurance Experience: Dealership Sales: 2 years (Preferred) Ability to Commute: Brooklyn, NY 11234 (Required) Work Location: In person

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer *Performance Based: Make from $11.REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE O

Craniometrix is building the care infrastructure that makes living with dementia easier. When families get the right non-clinical support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that support, which created the opening for us to build something that preserves dignity and changes lives at scale. We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning. We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build. About the Role We are seeking a Manager / Senior Manager / Director of Enrollment to lead the team that turns identified families into enrolled families. You will line-manage our team of remote enrollment specialists who call patients and caregivers, explain the GUIDE program, guide families through the enrollment conversation, and help them submit a clean, compliant Medicare application. Enrollment is the start of everything we do every family we serve in care delivery starts here which makes this one of the highest-leverage operating roles at the company. The function is up and running: we have the team, the workflow in our CRM (Carespaces), calling on DialPad, scheduling on cal and an emerging, strong use of AI for outbound outreach, call compliance, and conversion coaching. What we need now is an operational leader who takes it from good to great: lifting conversion, sharpening coaching and training, and protecting the quality and compliance of every enrollment as we scale. We're open across the Manager to Director range. If you're a strong operator ready to own a funnel and grow a team, this is a role with real upside. If you're already operating at the senior level, it's a chance to own the enrollment engine end to end. We'll calibrate level, scope, and compensation to your experience. Reporting to the VP of Operations, you will own the enrollment KPIs scheduled calls, attended calls, and converted, enrolled families and the quality that has to come with them. You will manage, coach, hire, and performance-manage a team of ~15 specialists (growing over the coming year), and partner with product, engineering, and data on the AI systems that increasingly drive the funnel. Team Leadership & Coaching • Line-manage a remote, hourly team of ~16 enrollment specialists setting the coaching cadence, running 1:1s, and building the day-to-day performance-management rhythm that keeps a distributed team engaged and accountable., • Own hiring, onboarding, training, and performance management for the team, scaling it thoughtfully as enrollment volume grows., • Build the training and call-coaching program that lifts the whole team not just the top performers using motivational interviewing and objection-handling techniques suited to a free program families have never heard of. Performance & Conversion • Own the enrollment funnel by the numbers: scheduled calls, show rate, on-call conversion, and booked-call-to-enrolled conversion and relentlessly improve them., • Diagnose where the funnel leaks and why, and design the coaching, training, and process changes that move conversion., • Set clear targets, hold the team to them, and make the funnel legible to leadership. Quality & Compliance • Own the quality of enrollment, not just the volume: ensure every enrollment is compliant with Medicare rules and that the application rejection rate stays below target., • Run a HIPAA-compliant outbound-calling operation, with proper consent and eligibility captured before any information is collected., • Build the QA and monitoring that lets you push conversion without ever trading away compliance. AI & Systems • Own the metrics for our AI outbound-calling and AI compliance/coaching systems, in close collaboration with product, engineering, and data., • Understand the workflows deeply, monitor them closely, and recommend improvements defining what "good" looks like and driving the roadmap, without needing to engineer it yourself., • Ensure Carespaces, DialPad, cal, and the AI toolkit work together to make specialists faster and enrollments cleaner. Process & Continuous Improvement • Take a functioning team from good to great through structured, continuous improvement redesign workflows, roll out changes to a live team, and prove the lift., • Identify the constraints worth fixing first, and sequence quick wins ahead of bigger bets. Cross-Functional Collaboration • Partner with Sales and Account Management, who own the partner-clinic relationships that generate patient referrals, to make sure referrals convert., • Work closely with Product, Data, Operations, and Compliance so the enrollment engine supports the whole care motion., • Represent Enrollment with rigor and credibility in cross-functional and leadership settings. You see leverage in people and systems. The team you build and coach multiplies how many families get the support they need. A tighter coaching loop that lifts the whole team is more satisfying to you than any single great call. You improve what already works. You'd rather take a functioning team and make it measurably better than stand something up from a blank page. You love finding the constraint and fixing it. You balance the number and the mission. You can push conversion hard while never losing sight of compliance, quality, or the fact that these are vulnerable families and you know the two aren't in conflict when the system is built right. You lead from the numbers. You're fluent in data, you coach against it, and you make a complex funnel legible to the people who depend on it. You foster a feedback loop. You're coachable, you iterate quickly, and both share and receive feedback freely. Experience and skills • 3 to 8+ years of total experience, including direct management of a remote, hourly, W2 call-center or contact-center team of comparable size (~15+ reps), with hiring and performance management at that scale., • A track record of owning conversion or funnel metrics and moving them you diagnose from the data, not from anecdote, and you're genuinely strong with numbers., • Demonstrated ability to coach call craft and build training that lifts a whole team, ideally including motivational interviewing, objection handling, or QA-driven coaching., • Experience running a compliant, HIPAA or other regulated industry call center operation, and owning a quality or error-rate metric alongside a conversion metric., • A clear good-to-great story: you've taken a functioning team or process and measurably improved it through coaching, training, or process change., • Excellent written and verbal communication, with the ability to make a complex funnel legible to a cross-functional team and leadership. Preferred qualifications • Healthcare, value-based care, or benefits-enrollment operations experience a member-services, patient-intake, or enrollment background is ideal., • Familiarity with Medicare-reimbursed care models (GUIDE, PIN/CHI, CCM/PCM) or comparable healthcare enrollment structures though no specific GUIDE knowledge is required., • Experience partnering with product or data teams on AI-driven or automated workflows, or running conversation-intelligence and QA tooling., • Bilingual English/Spanish, or experience running a bilingual enrollment or member-services team (a plus, not a requirement).

Counsel's mission is to multiply the world's healthcare capacity. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we're building the first fully-vertical, AI-native medical group from the ground up. We've redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. Since our founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z, Google Ventures, Pear VC and other top-tier VC firms. Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (MIT, Google, DeepMind, NVIDIA, Stripe, Meta) and we're looking for exceptional people to join us as we scale. Join us as we build the future of AI in healthcare! We're looking for a Talent Partner who lives and breathes Engineering hiring. You know the difference between a great engineer and a good one, and you care deeply about getting that call right. You bring that same rigor to Product, with enough depth to recognize strong product thinking when you see it. This is a role for someone who moves fast and holds a high bar at the same time. You've built pipelines, closed hard searches, and pushed back on mediocre hires. You believe talent density is a strategy, and you want to be somewhere the stakes are real. You're genuinely excited by what Counsel is building at the intersection of AI and healthcare. That excitement makes you a better partner to hiring managers, a better evaluator of candidates, and more invested in getting every hire right. This role is hybrid out of Boston (Backbay) or NYC (Flatiron). • Own hiring across Engineering and Product, from first sourcing touch to signed offer, with support from senior team members on the harder calls, • Partner with hiring managers to understand what great looks like for each role and keep pipelines moving, • Source candidates directly instead of waiting on inbound, • Own Ashby data integrity for every requisition you touch, • Take feedback on calibration and level up your evaluation skills fast, • 3-5 years of full-cycle recruiting experience, with meaningful time in technical roles, • Working knowledge of engineering skill sets across backend, frontend, full-stack, ML/AI, data, and DevOps, beyond keyword matching, • Some exposure to Product recruiting, or a clear hunger to build that muscle, • Comfortable in an ATS (Ashby experience a plus, not required), • A track record of sourcing outbound, not just running process on inbound, • You're curious by nature and genuinely into AI, building with it and forming real opinions on your own time, • You want to help define what Talent Architecture looks like when a TA function is AI-native from day one, not bolted on later, • Impact : Ownership from week one, not a training wheels role, • Growth : A growth path based on real performance, • Exposure : Direct access to leadership at a company building at the edge of AI and healthcare, • Compensation : Competitive salary, bonus, and equity, • Patients Come First : We are clinicians 1st, technologists 2nd. We act with patient trust/safety at the center of every decision., • Innovate with Optimism : We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed, no sacred cows., • Right Answer Wins : Debate openly and pick the strongest path. We optimize for the company, not functions. We win and lose as a team., • Simplicity Over Complexity : We choose clear, elegant solutions and avoid adding complexity that does not serve patients or the team., • Do Fewer Things, Well : We focus, and hold ourselves to the highest bar and pursue excellence in those areas.

Job Description Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We're looking for a committed, professional full-time Patient Engagement Specialist for our Manhattan location. The ideal candidate is someone who is empathetic, friendly with excellent communication skills. The Patient Engagement Specialist will utilize referrals, CRM tools, etc. to enhance and increase patient engagement. The major duties of the position include, but are not limited to: Customer Service • Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed., • Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments, • Effectively communicate the services offered by Apicha CHC. Administration • Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction., • Leverage established conversation guides to engage, connect, and educate callers. QI/QA • Make the required number of outbound calls/outreach to patients falling out of care., • Apply best practices in responding to callers’ questions and ensure high quality follow-up in responding to member inbound calls & voicemails., • Utilizes approved communications equipment and software to document patient call interactions and schedule intakes., • Practices excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent Apicha CHC in the most favorable manner. Qualifications: • High school diploma/GED reequired, college education preferrred., • bi-lingual (Spanish or Mandarin) preferred., • Adept at learngin and using computer systems, • Familiarity with eClinical Worsk, Sales Force, Outlook., • Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly., • Ability to work available shifts between 9:00 a.m. - 7:30 p.m. EST, • Experience in customer service or sales role preferred, • Strong written and oral communication skills including ability to communicate effectively with all level of patients and employees, • Strong time management skills and keen eye to detail., • Ability to manage all situations in a calm and positive manner. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Team Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates.About the RoleAs a Forward-Deployed Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You'll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you'll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall's platform and accelerate adoption.Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product OwnershipWhat you'll do: • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture., • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors., • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements., • Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics., • Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope., • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent., • Champion continuous learning and enablement — train peers, run internal workshops, and document best practices to raise the technical bar across the team., • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team., • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking., • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas., • Act as an internal product owner within the GTM function—defining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform., • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings., • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners., • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies.What you'll bring:, • 2–8 years or more in technical consulting, solutions engineering, or integration-focused project management., • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers., • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)., • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring., • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes., • Excellent communication and stakeholder management skills, translating between technical and business audiences., • A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability., • Nice-to-haves:, • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)., • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)., • Exposure to scripting (JavaScript/Python) for light customization and debugging.What Success Looks Like:, • Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes., • Shortened time-to-first-value and increased automation adoption across SMB customers., • Reusable frameworks, models, and templates actively used by peers and partners., • Strong collaboration with Engineering and Product to enhance platform capabilities., • Demonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence., • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions$90,000 - $136,000 a yearThis base range is not including a quarterly bonus (20 percent) and other benefits. The maximum OTE for this role is 170K, including a 34K bonus. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience.Why This Role is UniqueThis is a role for builders, connectors, and enablers. You'll be at the intersection of AI innovation, customer experience, and scalable delivery — combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall's internal capability to deploy AI faster and smarter.If you're motivated by making cutting-edge technology accessible and impactful — while continuously learning and helping others do the same — this is the perfect next step in your career.Base salary range:$90,000—$136,000 USDWhy join us?🚀 Key moment to join Aircall in terms of growth and opportunities💆️‍♀️ Our people matter, work-life balance is important at Aircall📚 Fast-learning environment, entrepreneurial and strong team spirit🌍 45+ Nationalities: cosmopolite & multi-cultural mindset💶 Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We're working to create a place filled with diverse people who can enrich and learn from one another. We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.Want to know more about candidate privacy? Find our Candidate Privacy Notice here.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.About the Role As a Sales Development Manager at CoreWeave, you'll lead a team of Sales Development Representatives (SDRs) responsible for outbound prospecting and managing inbound leads. You will play a key role in coaching, mentoring, and driving the strategy of the SDR team while scaling our outreach efforts. If you thrive in fast-growing environments, enjoy building teams from the ground up, and are excited about collaborating across departments, this role is for you. You'll work closely with leaders across Sales, Marketing, Product, and senior leadership to align our prospecting efforts with company goals. What You'll Do Lead daily operations and performance management for SDRs to ensure key metrics and quotas are consistently achieved. Recruit, onboard, and ramp new SDRs with a comprehensive training program, including CoreWeave's product knowledge, buyer personas, competitive landscape, and prospecting tools. Provide regular 1:1 coaching sessions focused on time management, objection handling, prospecting strategies, and active listening skills. Collaborate with Sales and Marketing leadership on pipeline generation strategies to achieve company targets. Build and maintain a library of prospecting resources for the SDR team. Foster a positive, high-performance team culture centered on productivity, development, and well-being. Drive operational excellence by continuously innovating and refining SDR processes. Track and analyze key performance metrics to ensure data-driven decision-making. Develop clear career paths and leadership opportunities for team members. Who You Are Minimum of 5 years of B2B sales experience, preferably in Cloud or SaaS. At least 2 years in a leadership role managing B2B sales or SDR teams. Proven success in scaling and developing high-performing sales teams. Consistent track record of exceeding sales quotas in an outbound environment. Strong collaboration and influencing skills with demonstrated excellence in communication and presentations. Growth-oriented mindset and positive attitude that fosters motivation and team success. Deep expertise in Salesforce and familiarity with email and call automation platforms. Passion for recruiting as well as thoughtful team planning and development. Experience working cross-functionally to create effective top-of-funnel activities and drive pipeline growth. Strong analytical and problem-solving skills to drive continuous process improvements. Recognized for a strong work ethic, commitment to service leadership, and dedication to team success. Nice to Haves Experience in Cloud or HCP. Bachelor's degree from a four-year university. Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. If some of this describes you, we'd love to talk. You love connecting teams and ensuring every campaign runs smoothly from start to finish. You're curious about how strategy, brand, creative, and execution all interlock to drive real business impact. You're an expert at managing complex, multi-stakeholder projects and keeping everyone aligned without missing a detail. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! Compensation and benefits The base salary range for this role is $115,000 to $168,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings for full-time employees; for roles in other locations, benefits vary and are shared during the hiring process. These include: • Medical, dental, and vision insurance - 100% paid for by CoreWeave, • Company-paid Life Insurance, • Voluntary supplemental life insurance, • Short and long-term disability insurance, • Flexible Spending Account, • Health Savings Account, • Tuition Reimbursement, • Ability to Participate in Employee Stock Purchase Program (ESPP), • Mental Wellness Benefits through Spring Health, • Family-Forming support provided by Carrot, • Paid Parental Leave, • Flexible, full-service childcare support with Kinside, • 401(k) with a generous employer match, • Flexible PTO, • Catered lunch each day in our office and data center locations, • A casual work environment, • A work culture focused on innovative disruption California Applicants California Consumer Privacy Act Equal Opportunity & Accommodations CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

Job Description Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. The Role You'll own workforce management for an inside sales center of roughly 200 agents across two sites and a predominantly remote team. The operation is straightforward, but it runs seven days a week and needs someone keeping a close eye on the data, the staffing, and the leads. Our Verint platform is live — we need someone to tune it and own it, not learn it from scratch. You'll lead two WFM analysts, own forecasting and scheduling, and make sure we're staffing to work our daily leads smartly. It's hands-on work with a clear path to grow as the function and team grow. What You'll Own • Forecasting contact volume across inbound, outbound, and text by interval, day, and week, • Building and publishing schedules that match the forecast, including remote and flexible shifts, • Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple states, • Staffing outbound strategically against the daily lead flow (~1,000 leads/day) — pacing calls to work leads smart, not just dialing to hit activity numbers, • Keeping eyes on service level, abandon, and adherence, and making the staffing call when volume shifts, • Tracking agent activity and productive time, and owning that monitoring so coaches can coach, • Managing PTO, shift changes, and coverage against staffing needs, • Producing weekly adherence and exception reporting, and handing clean data to payroll, • Tuning Verint so we use what we're paying for, • Building a sensible coverage model for 98 weekly operating hours: live eyes where it matters, alerts and simple floor playbooks on the rest, • Baking shrinkage (coaching, training, meetings, QA) into the staffing math, • Capacity planning for hiring classes, ramp, and seasonal pushes, • Leading, developing, and setting clear numbers for the two WFM analysts What You Need • Hands-on Verint experience at a tuning level, not just as a user. You refine it, you don't need to be taught it., • Proven WFM experience managing a predominantly remote team. You know how adherence, coverage, and real-time management work differently when the floor is distributed., • Contact-center forecasting and scheduling experience, • Comfort keeping an eye on intraday staffing and making adjustments as the day shifts, • Ability to explain complex WFM concepts in plain language to non-WFM leaders, • Experience leading or directing a small team, formally or informallyPay Range$90,000—$110,000 USDDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.SMS terms: Windows, LLC offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.