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  • BDC Representative
    BDC Representative
    hace 7 días
    $45000 anual
    Jornada completa
    Elmhurst, Queens

    This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand. Responsibilities: • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally., • Respond to internet leads through the CRM in accordance with dealership response-time standards., • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments., • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity., • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service., • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes., • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM., • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking., • Meet or exceed daily and monthly outbound call, appointment, and contact goals., • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities., • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments., • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience., • Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: • Prior experience in customer service, call center, BDC, or dealership environment preferred., • Strong phone presence with excellent verbal and written communication skills., • Comfortable handling high call volumes and digital communications., • Organized, detail-oriented, and able to manage multiple leads simultaneously., • Ability to work both independently and as part of a team., • Professional appearance and positive attitude., • Bilingual (English/Spanish) is a plus. Benefits: • Competitive base salary plus uncapped commission opportunities., • Comprehensive training and mentorship to help you succeed., • A supportive and energetic team atmosphere. Ability to Commute: • Elmhurst, NY 11373 (Required) Work Location: • In person Job Type: Full-time Pay: From $45,000.00 per year Experience: • Business Development Center: 1 year (Preferred), • Automotive Dealership: 1 year (Preferred) Language: • Spanish (Preferred), • English (Required) Ability to Commute: • Elmhurst, NY (Required) Work Location: In person

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  • Appointment Setter
    Appointment Setter
    hace 19 días
    Jornada parcial
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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