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Job Description Position Title: Bilingual Call Center Representative Department: Dispatch Location: Corporate Headquarters Employment Type: Full-Time Schedule: 10:00 AM - 6:30 PM Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations at the NYCSBUS not-for-profit organization. Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check location of buses, take notes, and record discrepancies. -Responsible for thorough record and rapid response time. Will often troubleshoot situations by providing callers with information received by Customer Service -Representatives or utilized technology systems via phone and email communication modes. -Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner -Responsible for email communication in same fashion as phone services; provides callers or emailed inquiries with same rapid response with detailed information and guidance -Researches required information using the available resources in technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed -Thoroughly listens to callers inquiry and provides information in a professional and sincere tone and direction -Enters caller information and details of the call into incident management tracking system; may be required to provide record of call logs as needed; records details of comments, inquiries, complaints, and actions taken -Identifies escalating priority issues and reports situations to leadership as soon as possible -Re-routes inbound calls to the appropriate resources, as needed; keeps an updates organization call list and chain of command -Follows up on complicated customer calls where required -Completes call notes and call reports as necessary; updates as needed -Obtains and evaluates all relevant data to handle complaints and inquiries -Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up to data information to callers -Manages administration of first step by getting information to whom it needs to go; communicates and coordinates within internal functions including routing and financial departments -Responsible for completing all necessary training including de-escalation and customer service technique -Perform other duties as assigned and directed Experience: 1 year of experience in a Call Center Representative role for a large organization, and/or; 1 year of demonstrated experience in a generalized customer service role may suffice for the right candidate High School Diploma or equivalent Established experience in complaint resolve and incident management a must Demonstrated ability to improve organizational procedures and work effectively to improve operations Experience in data collection and information sorting Experience in customer service outreach techniques and methods Strong written and verbal communication skills Ability to work a flexible schedule Multilingual speaking and writing skills a plus

Job DescriptionPosition Description: LOGISTICS COORDINATORDay & Nite is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses on the East Coast and Texas. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operationscombining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery. This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. Were seeking someone who can bring energy, professionalism, and precision to every interactionboth internally and externally. Duties and Responsibilities: Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners. Coordinate and dispatch field technicians efficiently across a broad geographic region (Eastern Seaboard to West Coast). Leverage companys proprietary DBAnalytical system and third-party portals for service scheduling, job tracking, and performance reporting. Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams. Maintain up-to-date and accurate records of service calls, technician availability, and work orders. Monitor real-time technician activities and provide ongoing support to optimize service delivery. Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals. Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset.Qualifications: Customer Service Oriented Demonstrates patience, empathy, and problem-solving skills in customer interactions. Excellent Phone Communication Comfortable handling high-volume calls with a clear, professional tone. Organizational Skills Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines. Team Player Collaborative mindset, capable of building positive working relationships across departments. Tech-Savvy Experience with business software systems (e.g., DBAnalytical, CRM platforms) and confident navigating new technologies. Experience in Third-Party Portals Previous experience working with customer/vendor service portals is highly preferred. Flexible and Adaptable Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment.Must Haves:Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related roleFamiliarity with multi-division service-based operations is a plusStrong command of English, both verbal and writtenProficient in Microsoft Office Suite and general computer navigationBenefits: Hourly rate based on experience and company growth potential Training & Development Programs Health insurance with generous company contribution Company paid life insurance Dental, Vision, and 401K plan Vacation and sick paid time off Paid holidays $23.00 - $25.00 Hourly

Job Description PATIENT CALL CENTER COORDINATOR WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and emp athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU • Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment, • Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system, • Forward calls to appropriate practice/department for additional follow-up, information or resolution, • Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner, • Answer inquiries by researching, locating, and providing relevant information, • Maintain patient privacy by adhering to all applicable HIPAA regulations, • Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager, • Handle making outbound calls to schedule patients upon request, • Previous customer service experience– Able to manage difficult or emotional customer situations, • You are able to focus on solving conflict, not blaming and maintain confidentiality, • Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR), • Prior inbound/outbound call center and telephone experience preferred, • High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience, • Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Job Description PATIENT CALL CENTER COORDINATOR - FULLY REMOTE IN LEIGH HIGH VALLEY, PA WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. OUR EXPECTATIONS OF YOU • Provides the highest level of customer service patents and incoming callers via telephone ▪ Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment, • Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system, • Forward calls to appropriate practice/department for additional follow-up, information or resolution, • Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner, • Answer inquiries by researching, locating, and providing relevant information, • Maintain patient privacy by adhering to all applicable HIPAA regulations, • Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager, • Handle making outbound calls to schedule patients upon request, • Work collaboratively & courteously with all other departments to ensure a positive patient experience ▪ Perform various administrative functions and other duties/projects as assigned WHAT YOU'LL NEED TO SUCCEED • Spanish Speaking Preferred, but not required, • Previous customer service experience– Able to manage difficult or emotional customer situations, • You are able to focus on solving conflict, not blaming and maintain confidentiality, • Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR), • Prior inbound/outbound call center and telephone experience preferred, • High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience, • Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Job Description WHO WE’RE LOOKING FOR Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy. We promote from within and offer fantastic benefits and PTO! THE OPPORTUNITY AT HAND We’re looking for passionate and empathetic people to join our team. You’ll answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment. OUR EXPECTATIONS OF YOU Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system. Forward calls to appropriate practice/department for additional follow-up, information or resolution. Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner. Answer inquiries by researching, locating, and providing relevant information. Maintain patient privacy by adhering to all applicable HIPAA regulations. Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager. Handle making outbound calls to schedule patients upon request. Work collaboratively & courteously with all other departments to ensure a positive patient experience. Perform various administrative functions and other duties/projects as assigned. WHAT YOU'LL NEED TO SUCCEED Previous customer service experience– Able to manage difficult or emotional customer situations You are able to focus on solving conflict, not blaming, and maintain confidentiality You’re a problem solver and a team player with exceptional communication skills Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR) Prior inbound/outbound call center and telephone experience preferred High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience Experience working with the public & demonstrate strong communication & customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred WHO WE ARE Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime. With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.

Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. Prior inbound/outbound call center and telephone experience preferred. You'll answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individual

Customer Service / Remote] - Anywhere in U.Home Office Equipment Reimbursement - As a Call Center Representative at C2Q Health Solutions, you will: Handle a high volume of inbound and outbound calls to assist customers with inquiries and concerns; Provide excellent customer service by actively liste

Up to $25-hr + bonuses for booked walkthroughs and closed contracts / Flexible Schedule - As a Call Center Appointment Setter at HarrisProclean, you will: Make outbound calls to potential clients in order to schedule appointments for our cleaning services; Utilize effective communication skills to e

Representatives of the NYCSBUS Call Center team answer and address incoming calls from members of the community inquiring about a range of questions and concerns. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound c

Prior inbound/outbound call center and telephone experience preferred. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others. Handle making outbound calls to schedule patients upon request.

Job Description Call Center Technician-EMT Now hiring for a full time role! The Parker Jewish Institute, located in New Hyde Park, NY is seeking EMTs to join our new program, the Alternated 911 program, to serve as call center technicians, providing critical support to the patients and clients we serve by fielding non-emergency clinical calls. As a Call Center Technician, you will be responsible for providing friendly, welcoming, and clinically sound communications with the patients and clients who call the center, which includes triaging and documenting both inbound and outbound calls. About Parker The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home. Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care. Why Work at Parker * Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results * Excellent training and clinical education * Accessible via public transportation * Free parking on site for all staff * On-site cafeteria offering breakfast and lunch * Full Benefits for Full Time and Part Time staff include Health Insurance, 401k, Vacation, Holiday and Sick Time Position Qualifications * Certified as an EMT in New York * Excellent communication skills, both written and verbal; able to communicate clearly and concisely in English * Bilingual in another language a plus Job Posted by ApplicantPro

We are committed to providing exceptional dental care and creating a welcoming, patient-centered environment for all. The receptionist will be responsible for managing appointment scheduling, greeting patients, handling phone calls, and streamlining office operations.

Answer insurance and collection calls from patients, call insurance companies to verify coverage or receipt of claims, call insurance companies to pre-certify procedures.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are ready to schedule interviews for this week.We're seeking someone who is great with people, building rela

The Store Team Member position can be physically demanding, requiring heavy lifting (40-65 lbs.

Serving New York's best Smash burgers and crispy fries, 7th Street Burger is bringing simplicity back to the burger! With our fresh, simple, high-quality food at a great value.Street Burger is a fun and lively community-gathering place unlike any other.As we experience tremendous growth, our leaders

Dedicated to helping New York become economically and environmentally sustainable.

Performs general clerical and receptionist duties supporting the patient care unit, including preparing, compiling and maintaining records.Performs a variety of duties relative to admission, discharge and/or transfer of patients.Prepares patient charts and assembles new admission packets.Transmits d

Answering phone calls and emails.

Medical Receptionist (Healthcare / Front Desk).Growth Opportunity | Benefits + 401(k) Match.Spectrum Vision Partners (SVP) supports OCLI Vision, one of the largest multi-specialty ophthalmology networks in the U.With 1,400+ employees and 50+ locations, we are committed to delivering exceptional pati

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading

Making appointments, and confirming appointments by phone calls and in person.

Job Type: Customer Service/Sales.Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to s

Answer incoming phone calls, books appointments for physicians', Allergy and Audiology, and takes messages when necessary. Ensures phones are on Service, informs service who is on call and locks all doors.

Answer and direct phone calls in a courteous and timely manner.

Sales And Customer Service Associate.At Opulence Management, we strive to connect communities with each conversation.More than campaigns and quotas, our work with Frontier Communications is about connection.Our work involves helping families stream their favorite shows, entrepreneurs run businesses

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check o

Answering inbound sales and service calls.

Make outbound calls for appointment reminders and follow-ups. Shifts may begin as early as 7:45 AM and end at closing, typically around 6:00 PM. Answer client calls for appointments, hospital inquiries, medication refills, and other requests.

Administrative Support Position.Performs general clerical and receptionist duties supporting the patient care unit, including preparing, compiling and maintaining records.Performs a variety of duties relative to admission, discharge and/or transfer of patients.Prepares patient charts and assembles n

Responsibilities include managing patient appointments, handling phone calls, and maintaining patient records.

Note: Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice.

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

Experience a place of energy, passion, and excitement.A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiencesfor true beauty enthusiasts.At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time.If you seek greater purpose a

At Panera, our people come first.If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the wayyou're in the right spot.We're here to help you succeed every day, in every way.Get ready to rise and come join the fun where you will

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!.Exempt: Commission potential from $0.Membership you sell, and from $0.Fun Pass you sell! Paid out bi-weekly (unless state law requ

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process checkout and/or return transactions, as well as monitor and maintain the self-checkout area.They proactively seek product/project knowledge to provide customers with info

A Cashier at Burger King provides prompt and friendly service to guests in a way that will exceed their expectations and ensure satisfaction.This role is critical to our brand, as it is the first face that our guests see.Excellent communication skills are paramount to helping us continue to delight

Make outbound calls for appointment reminders and follow-ups. Shifts may begin as early as 7:45 AM and end at closing, typically around 6:00 PM. Answer client calls for appointments, hospital inquiries, medication refills, and other requests.