IT Support Engineer
hace 18 horas
Lakewood
Salary: $55,000 - 75,000 per year Requirements: • We require at least 2 years of professional IT or help desk experience., • We need hands-on Level 2 desktop support experience for Windows and macOS endpoints., • We require strong Microsoft 365 administration skills, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive., • We need practical networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPN or remote access, and firewall policies., • We require experience working with SonicWall, Meraki, or UniFi networking equipment., • We need experience administering Azure AD, Active Directory, and Group Policy, along with foundational Azure administration involving virtual machines, networking, and resource handling., • We require prior involvement in IT projects such as hardware installations, network deployments, software transitions, and cloud rollouts., • We need experience using at least one ITSM or ticketing platform., • We require clear communication skills for delivering technical updates directly to clients., • We require authorization to work in the United States., • We require the ability to travel to client locations about 15% of the time., • We require availability for rotating after-hours or on-call support., • We prefer a bachelors degree in Computer Science or a related IT discipline., • We prefer experience with Windows Autopilot for device setup and deployment., • We prefer experience configuring SPF, DKIM, and DMARC email security records., • We prefer experience with advanced Microsoft Entra ID features, including Conditional Access., • We prefer PowerShell scripting experience., • We prefer at least one relevant certification such as CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101. Responsibilities:, • We provide Level 2 support for Windows, macOS, and mobile devices running iOS or Android., • We administer Microsoft 365 environments across Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive., • We configure and troubleshoot networking infrastructure, including DNS, DHCP, VLANs, VPNs, and firewall rules., • We manage endpoints through Intune and Windows Autopilot., • We support Azure administration tasks such as Azure AD, virtual machines, networking, and resource management., • We configure email authentication and protection records, including SPF, DKIM, and DMARC., • We troubleshoot hardware and software issues, apply patches, and update drivers., • We use ITSM and ticketing tools to track support cases and keep documentation accurate., • We assist with IT projects, including on-site equipment installs, network builds, software migrations, and cloud deployments., • We participate in rotating after-hours or on-call support as needed., • We provide client training on IT best practices and security awareness., • We proactively spot, investigate, and resolve issues before they impact operations., • We build strong client relationships through responsive, professional support. Technologies:, • Active Directory, • Android, • Azure, • Cloud, • Firewall, • Hardware, • Support, • ITSM, • macOS, • Microsoft 365, • Mobile, • Network, • PowerShell, • Security, • SharePoint, • VPN, • Windows, • iOS, • Office 365 More: We are CubX Inc., a fast-growing managed service provider focused on delivering modern, secure IT solutions and outstanding support to business clients. Our cloud-first approach helps organizations reach their technology objectives while strengthening security and operational efficiency. As part of our collaborative team, you will work in an innovative, learning-oriented environment that values proactive problem-solving and strong client partnerships. This is an in-person role with travel to client sites as needed, and we offer competitive compensation, paid time off, company holidays, insurance coverage, a 401(k) with company match, an on-site gym, ongoing training, professional development, team events, and a culture built on teamwork and innovation. last updated 25 week of 2026