Medical Back Office Assistant
hace 2 días
North Las Vegas
Job Description Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! Why Join Us? At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. Summary of Position Work Location: 150 E Centennial Pkwy, North Las Vegas, NV 89084 The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience. What You’ll Do: Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards. • Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF)., • Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA., • Schedule, confirm, and adjust patient appointments in accordance with company protocols., • Maintain and update provider schedules within organizational guidelines., • Verify primary and secondary insurance prior to scheduled visits following established protocols., • Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements., • Enter correct payer ID, payer name, and address information into EMA., • Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments., • Process cosmetic sales through Lightspeed POS., • Obtain and document CCOF forms when applicable., • Accurately document payment notes; balance and reconcile daily payments collected during each shift., • Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours, • De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques., • Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times., • Support clinical and administrative staff with daily operational needs as assigned, • Perform other duties as assigned to support overall clinic operations. Clinical Responsibilities • Provides high-quality customer service and adheres to quality control standards, • Coordinates patient care per physician instructions and company policies, • Escorts patients to exam rooms per company protocols, • Prepares patients for exams by taking histories and explaining procedures, • Conducts and documents patient intake, • Assists in dermatologic procedures (biopsies, excisions, phototherapy, cosmetic treatments) using sterile techniques, • Supports routine lab tests (e.g., skin scrapings, swabs), • Apply topical treatments or dressings under provider supervision, • Captures clinical photos for documentation and comparison, • Accurately documents patient care in medical records promptly, • Send prescriptions during visits and verify accuracy with provider, • Sterilizes instruments and keeps exam rooms clean by safety standards, • Uploads and maintains pathology, AK, MOHS, and FBX logs, • Verifies pathology log details (patient info, diagnosis, site, lab routing), • Keeps cancer logs current and accurate, • Stocks rooms, monitors supplies, and alerts managers when low, • Maintains strict patient confidentiality, • Asking every patient for a google review., • Educate patients on skin care routines, including post-procedure care and sunscreen use., • Explain treatment plans and follow-up instructions to help patients understand their care journey., • Greetings and checks in patients, verifying personal and medical details, • Collecting all pertinent information at check in (MIPS Questionnaire), • Updating the PA log, ensure codes are entered correctly., • Checks prescriptions throughout the day — verify, highlight, and confirm accuracy, • Schedules appointments and manages follow-up and procedure calendars, • Handles calls, messages, Klaras, Tandem, and responds to inquiries including medication refills and general questions, • Makes timely outbound calls as needed, • Processes prior authorizations and communicates with insurance providers, • Orders and organizes medical supplies to maintain inventory levels Required Skills / Abilities • Demonstrates strong clinical skills with sharp attention to detail, • Communicates effectively and builds rapport with patients and team members, • Proficient in EHR systems and Microsoft Office Suite, • Handles sensitive patient concerns with professionalism and discretion, • Prepares and administers injections (Kenalog, Lidocaine, Epinephrine), • Assists in minor surgical procedures and wound care using sterile techniques, • Adheres to infection control and safety protocols, • Understands and comply with HIPAA regulations and patient confidentiality, • Practices universal precautions consistently, • Collects and processes lab specimens accurately, • In-depth knowledge of medical terminology and dermatologic procedures (Mohs, biopsies, excisions, radiation); skilled in-patient instruction, • High school diploma or equivalent required., • Completion of an accredited Medical Assistant program is a plus., • Certification (CMA, RMA, or equivalent) preferred. The incumbent in this position may operate any/all of the following equipment: • Competitive salary and benefits, • Health, dental, vision, and ancillary insurance options, • 401K retirement savings, • Paid time off, • Professional development opportunities #HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring
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