Clinical Vendor Activation Manager
17 days ago
Boston
Job Description About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly into communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit . How This Role Makes a Difference Care Access Research is currently looking to hire a full time, remote, Clinical Vendor Activation Manager. The Clinical Vendor Activation Manager serves as a dedicated resource within the Study Start Up Department (SSU) to oversee vendor engagement during clinical trial start-up and execution. This role ensures vendors are qualified, contracted, and aligned with study protocols and activation timelines. The Clinical Vendor Activation Manager combines operational vendor oversight with clinical insight, enabling Care Access to activate studies on time and support the site network effectively. How You'll Make An Impact Clinical protocol review and vendor needs identification • Provide clinical insight to the Vendor Management and SSU teams to support vendor selection, feasibility, and site alignment., • Guide vendors through training expectations based on protocol requirements; assist internal teams in clarifying procedural expectations and documentation needs., • Serve as the clinical point-of-contact for vendors, ensuring timely responses when study manuals are unavailable., • Standardize and improve communication pathways between vendors, SSU teams, and internal stakeholders., • Monitor vendor performance, proactively raise risks based on historical knowledge, and escalate concerns impacting KPIs., • Document and track contracting and qualification timelines, escalation history, and vendor performance metrics in internal systems, • Support relationship-building with vendors, sponsors, site networks, and investigators by ensuring consistent, high-quality messaging., • Develop and refine vendor management processes to optimize efficiency and quality., • Contribute to pipeline planning by maintaining accurate vendor historical records and lessons learned., • Apply data management skills to track KPIs and ensure compliance with site network requirements., • Negotiate with vendors and sponsors, demonstrating sales ability when communicating the benefits of partnering with Care Access., • Maintain vendor documentation, records of communications, and escalation logs., • Represent Vendor Management in clinical and operational discussions with sponsors, CROs, and vendor teams., • Guide internal and external stakeholders on vendor requirements, protocol expectations, training, and procedures., • Participate in governance calls and internal meetings to provide updates on vendor performance and risk status., • Develop tools, templates, and training materials to strengthen vendor onboarding and oversight processes., • Oversee vendor relationships, ensuring compliance with company policies, service level agreements, and performance standards., • Review, negotiate, and manage contracts throughout their lifecycle, including renewals and amendments., • Monitor vendor performance, resolve escalations, and recommend improvements to optimize cost, quality, and service.The Expertise Required, • Strong understanding of clinical protocols, trial execution, and start-up workflows., • Prior vendor experience with the ability to discuss protocol clinical aspects with vendors., • Skilled at guiding vendor partners and internal teams on protocol expectations, training, and procedures., • Effective communicator of vendor requirements both internally and externally., • Experience interacting with sponsors and their preferred vendor teams to review expectations and qualifications., • Experience working with site networks; direct site-based experience strongly valued., • Ability to negotiate and 'sell' Care Access's value to vendor partners and sponsors., • Experience interacting with investigators, clinical staff, and site teams to support operational decision-making., • Strong cross-functional communication skills in a fast-paced, matrixed environment., • Creative, outside-the-box problem solving with openness to brainstorming solutions., • Proactive mindset with ownership, accountability, and focus on clinical quality., • Ability to foresee risks based on historical knowledge, manage escalations efficiently, and follow up across governance structures., • Data management skills for tracking KPIs, vendor performance, and escalation logs., • Ability to hold vendors accountable to agreed timelines and deliverables., • Capacity to effectively document historical vendor performance and leverage it for future pipeline planning., • Experience creating and implementing new processes based on role and company needs., • Experience reviewing, interpreting, and providing feedback on vendor contracts, including identifying risks, obligations, and compliance requirements., • Proven ability to manage the full lifecycle of vendor contracts, from negotiation through execution, renewal, and termination. Certifications/Licenses, Education, and Experience: • Bachelor's degree in life sciences, healthcare, nursing, or related field (advanced degree preferred)., • 3–5 years of experience in clinical operations, vendor management, or clinical trial start-up., • Prior vendor-facing experience within clinical trials required., • Familiarity with vendor qualification systems, contracting workflows, and site activation processes., • Experience in SSU, Clinical Project Management, or Vendor Oversight strongly preferred., • Proficiency with CTMS, clinical portals, and project tracking tools. How We Work Together, • Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment., • Travel: This is a remote position with less than 20% travel requirements. Occasional planned travel may be required as part of the role., • Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.Benefits & Perks, • Paid Time Off (PTO) and Company Paid Holidays, • 100% Employer paid medical, dental, and vision insurance plan options, • Health Savings Account and Flexible Spending Accounts, • Bi-weekly HSA employer contribution, • Company paid Short-Term Disability and Long-Term Disability We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to:
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