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Job DescriptionCompany Description About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube. Job Description This role is field-based, and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. Responsibilities • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives., • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call., • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers, • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities., • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution., • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performanceQualifications, • Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required, • Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required, • Proven track record of leadership success and solid presentation skills. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities., • Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment., • Preferred: Proven track record of success in sales performance within respective therapeutic areas., • Preferred: Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred., • Preferred: Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders, • Preferred: English language proficiency verbally and in writing (for all non-English speaking countries)., • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and, • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: * The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. * We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. * This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 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Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Greet and register patients in a friendly and service-oriented manner., • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation., • Collect and log all co-pays and fees, • Answer/transfer incoming phone calls., • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary., • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed., • Coordinate with the back-office staff for timely and effective care of patients, • Demonstrates competency regarding the need to safeguard patient property and Patient Health Information., • Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements., • Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals., • Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers., • Demonstrates respect for patient boundaries and cultural sensitivities during all interactions., • Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting., • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations, • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues, • High School Diploma or GED, • Intermediate to advanced computer skills, • Strong multitasking and communication skills, • Experience providing exceptional customer service, • Medical terminology knowledge and recent medical/radiology office experience is preferred. We Offer: • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family. Pay Range: $16.00 - $19.00 per hour

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Regular Full time 40 500221 Imaging Sciences-General X-Ray UR URC 218 H $45.55 - $68.32 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Provides primary health care services in medical imaging with physician supervision. Under the supervision, guidance and direction of the physician, exercises autonomy in decision making in the role of a primary health care provider with regard to patient assessment, patient management and in providing a broad range of radiology diagnostic and interventional services. Responsibilities Provides primary health care services in medical imaging with physician supervision. Under the supervision, guidance and direction of the physician, exercises autonomy in decision making in the role of a primary health care provider with regard to patient assessment, patient management and in providing a broad range of radiology diagnostic and interventional services. * Evaluates the schedule of procedures with the supervising physician and determines where his/her skills will be best utilized. * Performs procedures including, but not limited to: Fluoroscopic procedures (static and dynamic), Ultrasound, Computed Tomography or Fluoroscopic guided biopsies, Ultrasound, Computed Tomography or Fluoroscopic guided drainages and drainage catheter placements, Arthrograms, Myelograms, Vascular Access Procedures (Arteriograms, Venograms), Venous Access Procedures (Declots, Permacath Placements, Central Line Placement), IVC Filter Placement, Fistulagrams, Gastrostomies, GI Studies, Urograms, VCUG, and Retrograde Urethrograms. * Obtains clinical history from patient or medical record. * Evaluates medical images, reviews preliminary reports and images with supervising physician, and prepares technical reports that will be reviewed and signed off by the supervising physician. * Assesses and evaluates the physiologic and psychological responsiveness of each patient. * Participates in patient management, including prescriptive powers for acquisition of additional imaging procedures, following review with the supervising physician. * Obtains consent for and administers and/or orders intravenous medications and contrast media, under the supervision of a physician. * Participates in facility quality assurance program. * Checks medical record for pre-procedure lab results. * Communicates the reports of radiologist's findings to a referring physician or an appropriate representative with appropriate documentation. * Determines appropriateness of ordered medical imaging examinations and procedures. Bachelor's degree and 5 years of experience as a registered Technologist. Completion of educational program recognized by the Certification Board of Radiology Practitioner Assistants (CBRPA). Certified by the CBRPA or be considered eligible for the CBRPA certification examination. Maintenance of an active radiographer registration status. Certification in Advanced Life Support (ACLS). Obtain and maintain registration by the State of New York as a Radiologic Specialist Assistant under Title 8, Article 131-C, Section 6548, Education Law and Part 60 of the New York State Education Department Commissioner's Regulations. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world's leading research universities, Rochester has a long tradition of breaking boundaries-always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you're looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better-Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.

Job DescriptionPetVet Care Centers' Ridgemont Animal Hospital is currently seeking a Licensed Veterinary Technician to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer: • Local autonomy with national support, • Career mobility and development opportunities Position Overview: Join our team as a Licensed Veterinary Technician who supports hospital operations by providing dedicated quality veterinary care and exceptional service to our patients and clients. Responsibilities include providing patient care by determining animal requirements, conducting examinations and diagnostic procedures, assisting during surgery and operations, providing nursing care, assisting with feeding and caring for patients, maintaining medical supplies and equipment, overseeing triage and discharging patients, and maintaining patient medical records. Ridgemont Animal Hospital in Rochester, New York has been a beloved part of the community since 1984, building four decades of trusted veterinary relationships through a consistent commitment to quality, personalized care. The team offers a comprehensive range of services including wellness exams, dentistry, surgery, cold laser therapy, and in-house bathing — all delivered in a modern, welcoming environment where clients have returned with their pets for generations. Essential Position Functions: • Determine animal requirements by conducting examinations and interviews, reviewing care plans and records, completing laboratory tests and studies, and diagnostic imaging., • Care for patients by taking vital signs, collecting samples, administering medications, drugs, and vaccines, and bandaging and wrapping wounds., • Support patient examinations and operations by assembling required supplies and instruments, securing and bringing patients to examination rooms, and restraining patients; aids as directed by the veterinarian., • Provide excellent pet care by applying full knowledge of anatomy, physiology, disease processes, pharmacology, specialized equipment usage, and specialized drug administration., • Obtain and verify medications., • Ensure that patients have food and water, clean patients' rooms, cages, and equipment; observe patients for clinical signs of disease., • As directed, fill prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs., • Maintain a safe, secure, healthy, and humane environment by sterilizing and wrapping instruments, sanitizing and disinfecting holding and operating areas, storing sterile supplies, verifying shelf life, following standards and procedures, and in compliance with applicable legal regulations., • Maintain medical records by documenting patients' conditions, reactions, and changes; update the database in an accurate and timely manner., • Communicate with the pet owner about the status of the patient, as directed by the veterinarian., • Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining equipment supplies, performing preventive maintenance, and calling for repairs., • Maintain inventory, place orders for needed supplies, verify, and maintain receipts., • Update job knowledge by participating in educational opportunities and reading professional journals., • Release pets to their owners as directed; ensure that every animal released is clean and properly groomed before their release., • Understand and carry out oral and written directions., • Monday to Friday, 8:00 AM to 6:00 PM, • Care and Compassion: Displays a desire to build rapport, provide personal assistance, and emotional support., • Team Orientation: Works cooperatively with the team to address tasks and accomplish goals., • Dependability: Demonstrates responsibility in completing tasks and accomplishing goals., • Initiative: Proactively looks for the opportunity to address and follow through on work activities., • Flexibility and Multi-Tasking: Adapts quickly to changing demands and manages multiple priorities effectively., • Communication: Uses effective and appropriate methods of interacting with others., • Customer Services: Displays a desire to provide outstanding service and exceed customer expectations., • Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents., • High school diploma or GED., • Certified Veterinary Technician (CVT), Licensed Veterinary Technician (LVT), Registered Veterinary Technician (RVT), or the Licensed Veterinary Medical Technician (LVMT), • Knowledge of the preparation, monitoring, and recovery of pets receiving surgery, as well as basic pet nursing., • Ability to demonstrate and follow correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology., • Understand and limit the potential exposure to bites, scratches, and potential injuries., • Able to restrain patients according to standard procedures., • Fill prescriptions and monitor sedation procedures as directed by the veterinarian., • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors., • Display confidence and reassurance when dealing with pets experiencing severe stress, illness, or pain., • Communicate and approach job duties in a professional and mature manner., • This is a strenuous job that requires a lot of lifting, cleaning, and constant motion., • Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking., • May include some climbing, balancing, stooping, kneeling, crouching, or crawling., • Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)., • Answer phones and perform other duties as needed by the hospital., • Medical, dental, and vision insurance, • Paid Parental Leave (birth, adoption, foster), • 401(k) with discretionary contribution, • Team Member Pet Discounts, • Emotional wellbeing support — including Calm app access and 24/7 EAP, • CE stipends and career development resources, • Grant Circle — a relief fund for team members facing personal hardship The list of essential functions and additional functions, as outlined in this job description, is intended to be representative of the tasks performed within this position. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a required assignment for the position. #INDSUPPORT Pay Range$21—$26 USD At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Job Description Town Square Health Patient Engagement Coordinator Location: Rochester, NY Reports to: Outreach and Education Manager About Town Square Health Town Square Health is reimagining what healthcare can be. We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare. Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon. If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team! The Opportunity This is not a traditional coordinator role. As a Patient Engagement Coordinator, you’ll be one of the first faces and voices of Town Square Health, meeting prospective patients in the community, following up with warmth and consistency, and making sure that the path from “I’m interested” to “I have an appointment” is as smooth as possible. You’ll play a meaningful role in building our patient panel from the ground up, and your work will directly shape how people in the Rochester community experience us for the very first time. The right person for this role brings genuine enthusiasm for connecting with people, a natural instinct for hospitality, and the follow-through to make sure no one falls through the cracks. Experience in healthcare is helpful, but a deep commitment to customer service and a passion for serving older adults will take you far here. You’ll have the opportunity to: • Be a trusted first point of contact for Medicare-eligible patients and their families, • Represent Town Square Health in the Rochester community at outreach events and health fairs, • Help shape what a welcoming, patient-centered experience looks like as we grow You’ll split your time between the clinic and the community by following up with prospective patients, supporting appointment scheduling, representing Town Square Health at outreach events, and greeting patients when they arrive. No two days will look exactly the same, and that’s part of what makes this role exciting. Patient Engagement & Recruitment • Monitor inbound prospective patient inquiries daily and ensure timely, warm follow-up by phone and email, • Guide prospective patients through the process of scheduling their first appointment, answering questions and removing barriers along the way, • Maintain accurate, up-to-date notes and tracking on the status of all prospective patient inquiries, • Greet patients when they arrive and provide an exceptional, welcoming experience from the moment they walk in, • Attend community events as a representative of Town Square Health, engaging aging adults and caregivers to share information about our services and schedule appointments, • Prepare outreach materials and logistics in advance of events in partnership with the Outreach and Education Manager and Director of Growth Marketing You’re a natural connector. You’re the kind of person who makes others feel at ease, follows through without being asked, and takes real pride in delivering a great experience. You don’t need a background in healthcare, but you do need a genuine interest in serving older adults and the patience and empathy that comes with it. You’re organized enough to juggle multiple inquiries at once, adaptable enough to represent the organization confidently in the community, and grounded enough to bring warmth and consistency even on a busy day. Most importantly, you believe healthcare can be better, and you want to be part of the team proving it. Qualifications • High school diploma, GED, or equivalent, • 1–3 years of experience in a customer service, hospitality, or community outreach role, • Excellent communication skills and a natural ability to connect with people across backgrounds and ages, • Strong task management and follow-through; comfortable managing multiple inquiries at once, • Ability to work occasional evening and weekend hours for community events, • Reliable transportation for community outreach events, • Experience working in a healthcare setting is a plus, not a requirement, • Experience with phone-based customer service is a plus, • Starting hourly rate of $20/hr, • Comprehensive benefits package (medical, dental, vision, 401K), • Consistent schedule with clarity on expectations around evening and weekend availability, • Opportunity to build something from the ground up, • Direct impact on how patients experience Town Square Health for the very first time Town Square Health is proud to be an equal opportunity employer. We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful. We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. At Town Square Health, everyone belongs. Powered by JazzHR lqlDm8MV61

Job Description ABOUT RTS ACCESS: RTS Access provides a complementary service, also known as "paratransit service," to the RTS fixed route system. This form of transportation is available to those customers with disabilities who are unable to utilize the RTS fixed route system for all or some of their transportation needs. OVERVIEW: The RTS Access Scheduler plays a critical role within the RTS Access Operation. The primary responsibility of this position is to assist RTS Access customers with their transportation needs in a way that uses RTS Access resources in the most efficient manner. Work involves the use of a computerized scheduling system. The Scheduler is responsible for making decisions related to established processes and procedures while using their judgment to efficiently and effectively negotiate and research the most appropriate trips for customers. This position also addresses customer inquiries regarding RTS Access services, resolves customer complaints, and provides general information over the telephone as necessary. The Scheduler must feel comfortable using computer systems/software. Work is performed under the direct supervision of the Director of Paratransit Services. COMPENSATION:$19.50per hour WORK SCHEDULE: Up to 29 hours per week based on the current shift bid schedule. The bid shift will include one weekend day and may include both weekend days. Monday through Friday, the Scheduling department works from 8:00 am to 5:00 pm; a part time Scheduler may work some or all of a weekday shift. Weekend shifts are from 8:00 am to 1:00 pm. In addition, RTS Access operates seven days a week, 364 days per year; therefore, employees must be able to work flexible hours and varied days, including weekends and holidays. This is a Union environment in association with the Teamsters, Local 118. ESSENTIAL FUNCTIONS: • Provide excellent customer service in trip reservations., • Be proficient in the use of the scheduling software to identify and negotiate the most suitable options for customers in an efficient manner., • Collect all necessary trip information for curb-to-curb services and reasonable modifications., • Schedule trip requests; negotiate requested times when necessary and appropriate., • Resolve ride scheduling conflicts and address booking issues by working with dispatchers as necessary., • Make necessary changes to contact information, fare/rider type, and other important field entries., • Makes scheduling adjustments where necessary to minimize service disruptions., • Use GPS tracking software to locate vehicles., • Ascertain passenger information, i.e., name, address, origin, destination, time requested, aide assistance, return trip information, etc., • Review manifests during off-peak phone hours to ensure efficient runs., • Use good judgment, be patient and efficient when negotiating rides with customers., • A minimum of two (2) years of customer service experience is required, • A minimum of one (1) year of call center experience is required, • High school diploma or GED required, • Must be proficient with computers, • Strong knowledge of maps, navigation, and geographic layouts, • Excellent customer service skills; customer focused., • Ability to effectively use a personal computer and all software utilized by the department, including, but not limited to, Trapeze and Google Maps; willingness to learn new systems and programs., • Ability to handle multiple tasks accurately and effectively., • Excellent communication and interpersonal skills, including the ability to establish and maintain positive working relationships with team members., • Ability to exhibit a professional, courteous demeanor., • Ability to work in a diverse environment., • Strong verbal and written communication skills., • Strong organizational skills., • Strong time management skills; ability to manage multiple projects simultaneously., • Ability to focus under pressure., • Attentive to detail., • Ability to work independently and within a team., • Ability to take direction, correction, and offer suggestions., • Familiarity with the city and ability to read and understand maps. PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee is frequently required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate. ADDITIONAL INFORMATION: Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship and/or immigration status, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or any other protected characteristic under applicable federal or state law. RGRTAwill make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.