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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off Duties & Responsibilities (This list is not exhaustive) • Diagnose and resolve hardware, software, and network-related issues, • Configure and install new IT equipment at client locations, • Install, set up, and support VoIP phone systems, • Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications, • Document customer issues, troubleshooting steps, and resolutions in the ticketing system, • Proactively monitor, manage, and support client networks, • Perform routine software and hardware updates and maintenance, • Identify, investigate, and remediate security breaches and vulnerabilities, • Collaborate with team members to resolve complex technical issues, • Recommend hardware and software improvements based on client needs, • Monitor data backups and perform file restorations and disaster recovery as needed, • Rebuild and re-image computers, including transferring and preserving user profiles and data, • Detect and resolve virus and malware infections, • Configure and troubleshoot VPN connections, • Support backup, restoration, and disaster recovery processesRequirements & Qualifications, • Minimum of 1 year of experience in an IT support or related role, • Strong experience with Cisco and Meraki environments (highly preferred), • Solid working knowledge of Windows 10, • Familiarity with mobile devices, including iPhone, iPad, and Android, • Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points, • Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11), • Professional demeanor and appearance, • Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces, • Availability during weekday business hours, with participation in a rotating on-call schedule as needed, • Reliable transportation and willingness to travel within an assigned geographic areaDesired Skills & Attributes, • Strong troubleshooting, analytical, and critical-thinking skills, • Ability to multitask, prioritize workload, and manage time effectively, • Excellent verbal and written communication skills, • Self-motivated with the ability to thrive in a fast-paced environment, • Experience with ConnectWise and managed service providers (highly preferred), • Cybersecurity experience or certification is a plus, but not requiredThis role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer. This role represents a rare opportunity within the MSP spaceone that goes beyond typical help desk work. Youll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply dont offer.

DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

Medical, dental & vision / 401k / PTO / Equipment provided - As a Call Center Associate at Vector Security, you will: Receive inbound communications from customers via multiple channels including phone, chat, email and text and provide positive customer experiences; Enter accurate and complete docum

Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Customer Service / Remote] - Anywhere in U.Up to $60K per year / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at Finalsite, you will: Support clients via ticketing, phone, chat and social media channels in a timely manner; Stay up to date on new product features and

Up to $22 per hour + bonuses / Health, dental & vision / 401k / PTO - As a Customer Experience Associate at Bold, you will: Manage a high volume of customer inquiries through various channels such as phone, email, and chat. Monitor and respond to customer reviews and feedback, providing timely and p

Generous Pay / Medical-Dental-Vision on day 1 / 401k match / PTO - As a Customer Experience Specialist, you will: provide exceptional customer service to clients via phone, email, and chat; handle inquiries and resolve issues in a timely and professional manner; maintain accurate records and documen

Generous Pay / Rock solid medical, dental, and vision plans / "Best Place to Work" winner - As a Customer Support Representative, you will: Provide exceptional customer support through phone, email, and chat; Respond promptly to customer inquiries and resolve issues in a timely manner; Troubleshoot

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Up to $58k-yr DOE / Medical-Dental-401(k)-match - As a Customer Support Rep (FT/Work From Home), you will: Provide outstanding customer service through various communication channels such as phone, email, and chat; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accu

Competitive Pay / Schedule: M-F - Noon 4p (CT) - As a Customer Support Specialist, you will: Provide exceptional customer service and support by answering phone calls, emails, and online chat inquiries; Resolve customer complaints in a timely and professional manner; Maintain accurate and detailed

Customer Service / Remote] - Anywhere in U.Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries

Customer Service / Remote] - Anywhere in U.Medical-Dental-Vision / Generous PTO - As a Customer Support Specialist, you will: Provide exceptional customer service and technical support to our clients through phone, email, and chat channels; Troubleshoot and resolve customer inquiries and issues prom

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in a timely and professional manner; Troublesh

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Customer Service Representative. Respond to customer inquiries (phone, email, chat, etc. Provide product/service information and support.

Customer Service Representative. Respond to customer inquiries (phone, email, chat, etc. Provide product/service information and support.

Up to $21 per hour / Medical insurance / 401k / PTO - As a Customer Services Rep, you will: Address customer inquiries and concerns through various communication channels such as phone, email, and live chat; Maintain a high level of professionalism and empathy while assisting customers; Resolve cust

Job Description Overview We are seeking a dedicated and personable Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring customer satisfaction. The ideal candidate possesses strong communication skills, proficiency in multiple languages, and a passion for delivering outstanding client experiences. This position offers an engaging environment where your ability to handle inquiries, process data accurately, and maintain professionalism will be highly valued. Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, or chat channels, • Provide comprehensive customer support by addressing questions, resolving issues, and offering solutions, • Assist clients with product or service information, billing questions, and account management, • Conduct outbound calling to follow up on customer requests or promote additional services when appropriate, • Maintain accurate records of customer interactions using data entry and CRM systems, • Handle transactions accurately when necessary, • Demonstrate excellent phone etiquette and communication skills during all interactions, • Collaborate with team members to improve service delivery and resolve complex issues efficiently, • Utilize Microsoft Office tools for documentation and reporting purposes, • Previous call center experience or customer support role preferred but not required, • Bilingual abilities (English and Spanish) are required to serve diverse client needs, • Familiarity with data entry, client services, and basic analysis skills is advantageous, • Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel) and general software navigation, • Experience with outbound calling and cash handling is a plus, • Excellent communication skills with the ability to adapt messaging for different audiences, • Demonstrated ability to manage multiple tasks efficiently while maintaining attention to detail

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Operate switchboard telephone system. Answer phones, direct consumers to the proper department, and follow up promptly.

Customer Service / Remote] - Anywhere in U.Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc.Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to clie

Flex Schedule 7a-11p EST / Medical-Dental-Vision-Life-AD&D / 401(k) +3% / Generous PTO + Parental Leave - As a FT - Call Center Representative - Work From Home at Lap Of Love, you will: Assist clients with their end-of-life care needs by answering phone calls and providing compassionate and empathet

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen