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Trusted Talent is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Med Surg / Telemetry, • Discipline: RN, • Start Date: 06/01/2026, • Duration: 13 weeks, • 36 hours per week, • Shift: 12 hours, nights, • Employment Type: Travel Job Description: Number of beds: 37. Shift: NIGHTS - 12HR: 7P-7A. 36 and 48 hours available per week. Required Experience: 1 year recent experience in acute med surg /tele. 2 years of U.S. work experience required for non U.S. candidates. Preferred Experience: 2 years recent experience in acute med surg/tele. Required License and Certifications: Active NY RN license, AHA BLS. Contract Duration: 13 weeks. Charting: EPIC. Why Trusted? · Competitive weekly pay + travel/housing stipends · 8–13 week contracts with extension options · Local and travel positions available · Streamlined onboarding and dedicated recruiter support · Health insurance (fully covered) · 401k match About Trusted Talent A Better Route for Travel Healthcare Founded in Buffalo, NY in 2008, Trusted Talent has spent nearly two decades building a different kind of healthcare staffing company — one where travel nurses, allied professionals, and locum providers are treated like family, not file numbers. The Joint Commission has awarded Trusted Talent its Gold Seal of Approval for Health Care Staffing Services, the industry's most rigorous credential. We are also the Official Healthcare Staffing Partner of the Buffalo Sabres, named to the 2025 SIA Fastest-Growing US Staffing Firms list, the 2024 SIA Largest US Staffing Firms list, and recognized as a 2023 Inc. Best Workplace. From day one, our mission has been simple: get every traveler the right assignment, the right pay, and the right support — fast. That's how we earned a 100% application response rate and a within-the-hour response time on Vivian. It's also why so many of our travelers come back assignment after assignment. Why Travelers Choose Trusted Talent • 24/7 dedicated recruiter (your Talent Advisor) — one point of contact, day or night, every assignment, • Dedicated Compliance, Benefits, Payroll, and QA teams — separate specialists handling each piece, so nothing falls through the cracks, • Pronto, our proprietary job-search platform — see real pay, real housing, and real assignment details upfront at app.prontojobs.com, • Weekly pay and full transparency on every package — what we quote is what you take home, • Medical, dental, and vision coverage plus an HRA card to help cover medical bills, • 401(k) with a 4% company match (after 1,000 hours and one year of employment), • License, certification, and CEU reimbursement, • $1,500 referral bonus when you bring a friend onto a Trusted Talent assignment, • Loyalty program with rewards for travelers who keep coming back, • VIP events, Camp NurseCon, and the Trusted Gives community-giving program — because the relationship goes beyond the contract What Makes Us Different After almost 20 years, we still answer the phone like a small Buffalo company — because that's what we are. But we have the scale, the certifications, and the technology of a national leader. That combination — local heart, national reach — is what we mean by "A Better Route." Whether you're heading out on your first travel contract or your 50th, the Trusted Talent team is ready to find your next assignment. Browse our jobs below or chat with a Talent Advisor to get started. Benefits: • Medical benefits, • Dental benefits, • Vision benefits, • Health savings account / HRA, • Life insurance, • 401(k) retirement plan (with company match), • Weekly pay, • Holiday pay, • Guaranteed hours (where contract specifies), • Referral bonus ($1,500), • Sign-on bonus (where applicable per contract), • License and certification reimbursement, • Continuing education / CEU reimbursement, • Travel reimbursement, • Housing or housing stipend, • 24/7 recruiter access, • Loyalty / completion bonus program Awards & Recognition • The Joint Commission — Certified for Health Care Staffing Services, • 2025 SIA Fastest-Growing US Staffing Firms, • 2024 SIA Largest US Staffing Firms, • 2023 Inc. Best Workplaces, • 2020 Inc. 5000 — fastest-growing private companies, • Buffalo Business First Best Places to Work — multi-year, • Top Workplaces — Democrat & Chronicle (2022, 2023), • Best Travel Nursing Companies — BluePipes (2020-2025), • Official Healthcare Staffing Partner of the Buffalo Sabres

a glance: • A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation, • Benefits include paid training, paid time off, W-2 status, comprehensive health/vision/dental insurance and 401k Job Summary: The Sales Manager will be responsible for managing the daily activity of a local Outside Sales team Responsibilities in the Office: • Interview and hire Outside Sales Representatives, • Assign and manage leads, • Track and audit sales, • Conduct training, 1:1 coaching/development, facilitate team huddles, • Support your team by controlling attrition, critical to your overall success, • Maintain and/or exceed minimum personal sales requirements, • Motivate the team through phone and group chat communication, • Ride-alongs for new hires and struggling sales reps, • Perform other duties as requested by Regional Sales Management, • 3+ years of Outside Sales experience, supervisory preferred, • Ability to work efficiently with technical devices including laptops, tablets, and other similar support tools, • Innate ability to lead and motivate others, • Office work required daily (30%), • Field work required daily in all weather and climate conditions (70%), • Uncapped commissions on personal sales, • Uncapped overrides on your sales staff, • Monthly performance bonuses, • Weekly base salary, • Paid training, • Paid vacations, • Health, dental, vision, & 401k benefits About Safe Haven At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement. At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated. As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence. If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve. Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Join Safe Haven • Weekly pay, fully commissioned role with uncapped earning potential, • Monthly bonuses, incentives, and paid vacations, • Paid Time Off (PTO) program and paid holidays, • Medical, Dental, Vision, 401k, and Life Insurance Coverage, • Employee Assistance Program (EAP), • Career Development, • Recognized by Newsweek's "America's Greatest Workplaces"!, • Safe Haven is the largest employee-based ADT Authorized Dealer

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP). SUMMARY The Associate Field Account Manager plays a crucial, foundational role within the client experience team, working both on the front lines and behind the scenes to ensure smooth operations, manage logistics, and provide stellar client experience with each interaction. Essential to the team’s success, they are a primary point of contact for our clients across their territory who excel at engaging with clients and maintaining positive relationships while providing administrative and logistical support to the sales team, collectively driving growth and retention. Our Associate Field Account Managers are self-starters that thrive in a team environment and bring excellent communication and client-service skills to the position. Well-versed in client advocacy and problem solving, they confidently manage client needs, interpreting input and feedback, answering questions, and providing solutions to resolve general-level concerns. Key duties include appointment setting, managing and triaging a queue of inbound client support requests, and managing tasks behind the scenes in partnership with the marketing sales team that ensure strong execution on our advertising programs for each territory client. Additionally, they provide clients with clear information and education about their advertising programs, escalating to a second-level team member when more in-depth account management expertise or strategic guidance is needed. KEY OUTCOMES & RESPONSIBILITIES Key Outcome: Exceptional Client Service Key Responsibilities: • Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs., • Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely., • Build and maintain client loyalty by consistently exceeding expectations., • Ensure prompt response to client requests, adhering to service level agreements. Key Responsibilities: • Clearly convey information, both verbally and in writing., • Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text., • Handle challenging conversations and escalated situations with professionalism. Key Responsibilities: • Provide administrative and organizational assistance to the marketing sales team within the assigned territory., • Assist with appointment setting and calendar management., • Collaborate across teams to directly support client needs by gathering information, offering feedback, and providing recommendations to resolve support requests or issues. Key Responsibilities: • Apply strong time-management skills to consistently meet deadlines while delivering high-quality, accurate work., • Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations., • Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in all areas of responsibility., • Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards. Other Responsibilities: Other duties may be assigned as needed based on business requirements and the scope of the role. QUALIFICATIONS REQUIRED QUALIFICATIONS • Associate Degree in Marketing or Business; Bachelor’s degree is a plus, • 3+ years of Customer Service Experience, • Digital and Traditional Marketing knowledge, • Ability to work under pressure and meet deadlines, • Flexible work hours, as needed, to account for peak times and time zone requirements across the county if necessary, • Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint, • Independent and self-directed yet also team oriented, • Experience with Microsoft suite of products with Power BI a plus, • Experience using a customer relationship management system, • Applied Digital and Traditional Marketing knowledge, • Working knowledge of different Marketing strategies (branding, Paid Search, Content Creation) CORE COMPETENCIES • CUSTOMER FOCUS/CLIENTINTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients, • COLLABORATIVE: working with teams and across the organization with ease, • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance, • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments, • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIORNMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. Commitment to Diversity, Equity, Inclusion and Belonging Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $45,000- $60,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

Job DescriptionDescription: We are looking for a solution-oriented individual to join our team. The Espresso Machine Repair Technician is responsible for providing exceptional customer service while helping customers troubleshoot, identify, and resolve technical issues. You will have access to a vast array of espresso machines, grinders, coffee makers, and other coffee brewing devices and accessories to become an expert. You will communicate with customers via phone, chat, email, and live one-on-one video. The position blends technical support and customer service to ensure customer satisfaction in all aspects of owning and operating a home espresso machine. Hours and schedule: The call center operates on a continuous schedule, to include 6 days per week. Employees are expected to work 5 shifts per week for a total of 40 hours. Schedules are prepared and posted one month in advance to provide employees with ample time to plan and adjust their personal schedules accordingly. This advanced scheduling also facilitates the seamless operation of the call center, ensuring that we are adequately staffed to serve our customers’ needs. To promote a balanced work environment and fair distribution of work hours, employees will typically be scheduled to work a combination of both early and late shifts throughout the month. In addition, employees are expected to be available to work 1 weekend day per month to accommodate the call center's operational requirements. The open hours for tech is Monday - Thursday from 9:00am-8:30pm, Friday from 9:00am-5:30pm, and Saturday from 9:00am-5:30pm. Shifts are scheduled to include two 15-minute paid breaks and one 30-minute unpaid lunch. Requirements: • Troubleshoot technical problems and answer support questions, • Participate in “Coffee Cast,” a live sales and support video service, • Answer emails and live chats from customers, with the occasional outbound call being required, • Create, update, and close tickets as appropriate, • Answer customer emails within required time frame, • Clearly articulate technical issues, solutions, and activities to colleagues and clients, • Create and review knowledge-based articles for reference points, • Participate in a feedback loop with management and other departments to improve Company processes, policies, and support materials, • Provide management with customer feedback and insights to maintain a competitive advantage, • Meet or exceed daily, weekly and monthly goals, • Other duties assigned as necessary

Job Title: Service Specialist Location: Rochester New York 14623 Duration: 3+ months Schedule: Monday- Friday 8:30am-5pm EST (30 min lunch) Responsibilities: • Delivers quality service to Client's clients who are utilizing the HireRight system for background checks / screening., • They interact via phone, email, chat, and other avenues., • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements, • Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures., • Identifies opportunities for process improvement and works with leaders to implement., • Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS, • Documents all interactions., • Serves as a mentor for less experienced teammates., • Performs data input, maintaining strong prioritization and organization. Qualifications:, • 2 years or more customer service experience, • Comfortable with high-volume outbound/inbound calling, • Confident, clear, and professional phone presence, • Experience in customer outreach, • Resilient and motivated by goals and metrics

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

a glance: • A sales leadership role with 70% of time spent in the field and 30% spent in the office, leading and coaching a team of Outside Sales Representatives selling ADT's core residential product: Home Security and Home Automation, • Benefits include paid training, paid time off, W-2 status, comprehensive health/vision/dental insurance and 401k, • In this role, you will set the tone for your team's success by leading from the front, while overseeing and guiding a team. Additionally, you'll be responsible for interviewing, hiring, training and motivating the team on a daily basis. Safe Haven Security, ADT's largest authorized dealer is EXPANDING! We are looking to add a TALENTED, HARD-WORKING Sales Manager to our growing team! We're looking for a motivated, go-getter with some real HUSTLE! Previous management experience is preferred - but we'll develop a high-performing sales rep with the right ATTITUDE! This is a W-2 position with benefits - so you supply the DRIVE, we'll handle the rest! Job Summary: The Sales Manager will be responsible for managing the daily activity of a local Outside Sales team Responsibilities in the Office: • Interview and hire Outside Sales Representatives, • Assign and manage leads, • Track and audit sales, • Conduct training, 1:1 coaching/development, facilitate team huddles, • Support your team by controlling attrition, critical to your overall success, • Daily office hours: 10:00am - 2:00pm Responsibilities in the Field: • Maintain and/or exceed minimum personal sales requirements, • Motivate the team through phone and group chat communication, • Ride-alongs for new hires and struggling sales reps, • Perform other duties as requested by Regional Sales Management, • Daily field hours: 2:30pm - 8:30pm Qualifications: • 3+ years of Outside Sales experience, supervisory preferred, • Ability to work efficiently with technical devices including laptops, tablets, and other similar support tools, • Innate ability to lead and motivate others, • The ability to travel within assigned territories and company facilities using a reliable personal vehicle Working Conditions: • Office work required daily (30%), • Field work required daily in all weather and climate conditions (70%), • Occasional travel, as required Our Sales Managers Receive: • Uncapped commissions on personal sales, • Uncapped overrides on your sales staff, • Monthly performance bonuses, • Weekly base salary, • Paid training, • Paid vacations, • Health, dental, vision, & 401k benefits, • first year income hitting minimum requirements $127,600 Safe Haven Security is an Equal Opportunity Employer About Safe Haven At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service. When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement. At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated. As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence. If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve. Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees. Why Join Safe Haven • Weekly pay, fully commissioned role with uncapped earning potential, • Monthly bonuses, incentives, and paid vacations, • Paid Time Off (PTO) program and paid holidays, • Medical, Dental, Vision, 401k, and Life Insurance Coverage, • Employee Assistance Program (EAP), • Career Development, • Recognized by Newsweek's "America's Greatest Workplaces"!, • Safe Haven is the largest employee-based ADT Authorized Dealer

Competitive Pay / Flexible Schedule / Comprehensive Paid Training / Medical-Dental-Vision-Life / 401K Plan / Generous Paid Time Off - As a Call Center Agent, you will: Assist customers with inquiries, complaints, and requests through phone, email, and live chat; Provide excellent customer service by

Job details Finding a Hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative (Call Center) to work at a premier client in Henrietta, NY 14586. Pay rate and Shift: • Job Duration: 2+ Months (Temp to Hire), • Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training), • During Training: (4 days in office, 1 day remote), • Post training Schedule: (4 days remote, 1 day in office), • Based on performance during training), • We are seeking a customer-focused and detail-oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment., • This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability., • Handle inbound and outbound customer interactions via phone, email, and chat, • Resolve customer inquiries, issues, and escalations in a timely and professional manner, • Utilize internal systems and tools to research, document, and resolve customer concerns, • Maintain accurate records of customer interactions and transactions, • Meet and exceed key performance metrics (KPIs), including:, • Average Handle Time (AHT), • Customer Satisfaction (CSAT/NPS), • Call Quality & Attendance, • Follow established procedures, scripts, and compliance guidelines, • Collaborate with internal teams to resolve complex customer issues, • Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar), • At least 1+ year of call center experience preferred, • Minimum 1 year tenure in each of the last 3 roles (mandatory), • Proven ability to meet or exceed KPIs/metrics, • Strong communication skills (verbal & written), • Ability to multitask and manage time effectively, • Comfortable working in a fast-paced, high-volume environment, • Must be located within commutable distance to the site, • Must be flexible to work rotational shifts, including evenings and weekends based on business needs, • Experience with customer service technologies, such as:, • MS Office (Word, Excel, Outlook), • CRM tools (Salesforce, Zoho, Freshdesk, etc.), • Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.) #P3 #CB 10209214

As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Telecommute Customer Success Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

Job DescriptionPosition Title: Director of Quality Assurance Reports to: Chief Operations Officer (COO) Location: Rochester, NY, Woodstock, IL, or Greenville, OH, preferred; Remote locations in proximity to major airports will be considered. About Arnold Magnetic Technologies Arnold Magnetic Technologies is a global leader in the design, engineering, and manufacturing of high-performance permanent magnets, magnetic assemblies, precision thin metals, and engineered solutions for mission-critical applications. Our products serve aerospace, defense, medical, energy, and industrial markets worldwide. With a commitment to innovation, technical excellence, and customer satisfaction, Arnold delivers solutions that enable the world’s most demanding applications. Position Summary The Director of Quality Assurance is responsible for establishing, leading, and continuously improving the company’s quality standards, customer experience processes, and operational procedures. Reporting directly to the Chief Operations Officer, this role ensures that all customer-facing communications, service interactions, and operational processes meet the highest standards of quality, consistency, and professionalism. Additionally, the Director will work closely with leadership across eleven global facilities for process standardization, scrap reduction, compliance programs, and continuous improvement. This leader will develop and implement company-wide quality frameworks, standardize processes and procedures across departments, and serve as the primary steward of the customer experience. The Director of Quality Assurance will partner with leadership and cross-functional teams to drive operational excellence, improve customer satisfaction, and create scalable systems that support company growth. Key Responsibilities Quality Management System Leadership • Develop and lead the company-wide Quality Assurance strategy aligned with organizational goals, • Own and maintain the enterprise QMS in compliance with AS9100 Rev D, ISO 9001:2015, NADCAP, MIL-SPEC/MIL-STD, and applicable FAR/DFARS requirements, • Direct internal audit programs, management reviews, and corrective/preventive action systems to ensure systemic quality across all sites, • Serve as the primary quality interface for Sales team, with customer quality representatives, and third-party registrars, • Establish KPIs related to quality assurance, customer experience, and operational performance, • Analyze customer service metrics, quality audits, and process outcomes, • Deliver regular reports and insights to the COO and executive leadership, • Process Improvement & Procedure Standardization, • Work closely with site management teams to identify, prioritize, and address process scrap to drive down operating costs, • Champion a data-driven culture by deploying top-5 quality pareto by site, FMEA tools, and advanced product quality planning (APQP) frameworks, • Continuously monitor customer-facing processes & procedures for opportunities to improve the customer experience, • Create and maintain company-wide Standard Operating Procedures (SOPs), • Identify operational gaps and inefficiencies and implement scalable solutions, • Ensure all teams follow documented processes and quality standards, • Develop and lead the enterprise CI roadmap leveraging Lean, Six Sigma (DMAIC), Kaizen, 5S, and Value Stream Mapping methodologies to reduce waste, improve throughput, and lower operational costs, • Develop a Supplier Quality Assurance (SQA) program in partnership with Procurement, including supplier qualification, surveillance, and performance management, • Develop supplier scorecards and corrective action processes; lead source inspections and supplier development activities at critical vendors, • Establish guidelines and standards for customer communication related to quality across all channels (email, phone, chat, messaging, etc.), • Oversee all customer-facing interactions and communications to ensure consistency, professionalism, and alignment with company standards, • Monitor customer feedback, satisfaction metrics, and service outcomes to identify improvement opportunities, • Standardize format & content for external communications related to customer complaints, RMAs, and corrective actions, • Partner with customer support, sales, and operations teams to optimize the customer communications on quality topics, • Partner with Program Management and Sales to establish and execute program-specific Quality Assurance Plans as required and in anticipation of customer expectations, • Lead root cause analysis (RCA) and 8D corrective action reporting for customer escapes, field failures, and non-conformances, • Build, mentor, and lead a high-performing Quality organization across inspection, quality engineering, supplier quality, and CI functions., • Establish training programs for quality tools, regulatory requirements, and continuous improvement methodologies at all levels., • Develop succession plans and career paths to attract and retain top quality talent in a competitive aerospace and defense market., • Bachelor's degree in Engineering, Manufacturing, Quality Science, or a related technical discipline (required)., • Minimum 12 years of progressive quality assurance experience, with at least 5 years in a senior leadership role, • Demonstrated expertise with AS9100 Rev D and/or NADCAP program management; experience leading third-party registrar audits., • Proven track record designing and deploying Lean Six Sigma programs; Green Belt certification required (Black Belt or Master Black Belt strongly preferred)., • Experience managing supplier quality programs including conducting source surveillance and corrective action management., • Proficiency in APQP, FMEA (D/P), Control Plans, SPC, MSA, and 8D/RCA methodologies., • Strategic leadership and operational excellence, • Process design and standardization, • Customer experience management, • Quality assurance methodologies and frameworks, • Data analysis and performance metrics, • Strong communication and cross-functional leadership, • Change management and organizational alignment, • Be part of a market leader in advanced magnetic and materials technology., • Shape the global Procurement function and direction for a rapidly growing, technology-driven, innovative company., • Collaborate with a world-class team dedicated to engineering excellence and customer success. Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran #CORP #RAM # ALN #ROC

Job Description The Membership Exchange Team (MET) at Elite Alliance Exchange are skilled hospitality professionals that deliver excellent service to our membership and partners. The Membership Exchange Team primary focus is to liaison with the members, requiring hospitality-minded individuals, and create “once in a lifetime” moments for members, their families and friends. From onboarding and integrating new members, to addressing daily requests and aligning members with unprecedented experiences that drive more activity within Elite Alliance, The MET is a vital component to Elite Alliance Exchange. This in an onsite position. This position will operate in accordance with policies, standards and guidelines established within Elite Alliance Standard Operating Procedures. The person having this responsibility must possess attention to detail and be able to retain information about the Company’s expanding travel destinations. The Coordinator must be proactive, organized, an excellent communicator and able to implement successful strategies that exceed member/partner needs and expectations. The ability to think quickly on your feet, adapt under pressure, enjoy a fast-paced environment that is constantly changing, and being an integral component to a team are a must. Essential Functions and Responsibilities • Collaborate with the team to ensure each member receives prompt responses to all inquires, • Interact daily with members and partners via phone, email and live chat, • Address all member inquiries regarding travel, exchanges, fees, property details, etc., • Facilitate resolutions for members concerns and quickly resolve conflicts, • Understand the intricates of club membership to maximize membership potential, • Possess knowledge of all exchange affiliated services, amenities, structure and hospitality management, • Liaison between operations and sales at the property level, • Build positive relationships, mutual trust, and respect within the Elite Alliance team, • Adhere to all standards of operations, policies and procedures and oral instructions, • Provide requested Exchange Program information and act as liaison to members in a hospitable, clear, concise and professional manner, • Coordinate travel arrangements for members, • Provide follow-up correspondence for travel, exchange and rental activities, • Receive and confirm deposit and acceptance requests, • Track exchanges and communicate accordingly with Projects and Members Education, Experience and Knowledge • High school diploma or equivalent. Bachelor’s degree preferred, • Minimum one (1) year of customer service and/or hospitality experience. Travel experience a plus, • Excellent communication, writing and grammar skills, ability to ‘think out of the box’, • Strong understanding of the luxury industry, global cultures, and international travel, • General understanding of CRM systems and functionality, • Proficient in Microsoft Office, ability to track requests, manage database information

Job DescriptionDescription: The Espresso Machine Sales Consultant at Whole Latte Love is a dynamic role that blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing exceptional customer experiences. Key Responsibilities: Customer Interaction: • Communicate with customers via phone, chat, email, and live one-on-one video demonstrations, • Assist customers in selecting the right products based on their needs and preferences, • Upsell and cross-sell products to enhance the customer’s coffee experience, • Meet or exceed sales targets and contribute to the overall success of the sales team, • Ensure customer satisfaction through follow-up communications and support, • Conduct live video demonstrations to showcase product features and usage techniques, • Become a coffee expert with comprehensive knowledge of espresso machines, grinders, coffee makers, and other brewing devices and accessories, • Strong passion for coffee and a desire to become an expert in the field, • Excellent communication skills, both written and verbal, • Previous experience in sales and/or customer service, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Proficiency in using various communication platforms (phone, chat, email, video), • Strong problem-solving skills and attention to detail Competitive Compensation: • Health and Dental Insurance: Access to competitive health and dental insurance plans to ensure your well-being, • Retirement Savings: Benefit from a 401k plan with company contributions to secure your financial future, • Fully-stocked kitchen for all employees to enjoy, • Unlimited coffee, cappuccinos, and lattes, • Company-sponsored monthly DoorDash pass for your convenience, • Access to Premium Coffee Equipment; gain hands-on experience with a vast array of espresso machines, grinders, coffee makers, and other brewing devices and accessories

A smartphone, tablet, or computer with a camera.

A smartphone, tablet, or computer with a camera.

A smartphone, tablet, or computer with a camera.

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Answering inbound phone calls from customers related to billing inquiries. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone.

Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions.

Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions.

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions to merchants.Slice has put together a comprehensive package of products and services.Slice delivers a

Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions.

Mileage, cell phone & gym reimbursement.

Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions.

Location 140 Cooper Ave, Tonawanda, NY, 14150, United States.Description Requirements Summary.

Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions.

Riverhead, NY 11901, USA +2 more locations.SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts.With over 127 eye care providers and the convenience of 60 lo