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Trusted Talent is seeking a travel nurse RN Interventional Radiology for a travel nursing job in Falls Church, Virginia. Job Description & Requirements • Specialty: Interventional Radiology, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • Shift: days, • Employment Type: Travel Requirements: \n • Must pass ECG exam; ability to read and interpret strips and lethal rhythms essential., • Neuro IR experience required., • Certifications: BLS, ACLS., • Must be proficient with IVs., • Weekend coverage is by on call., • Call requirements: rotate with Core Staff (1-hour response time)., • Electronic Medical Records: EPIC., • Scrubs: Provided, color Maroon., • Weekend: 1 on-call weekend per month., • On-call: 1-2 shifts per week and 1 weekend per month. Founded in Buffalo, NY in 2008, Trusted Talent has spent nearly two decades building a different kind of healthcare staffing company — one where travel nurses, allied professionals, and locum providers are treated like family, not file numbers. The Joint Commission has awarded Trusted Talent its Gold Seal of Approval for Health Care Staffing Services, the industry's most rigorous credential. We are also the Official Healthcare Staffing Partner of the Buffalo Sabres, named to the 2025 SIA Fastest-Growing US Staffing Firms list, the 2024 SIA Largest US Staffing Firms list, and recognized as a 2023 Inc. Best Workplace. From day one, our mission has been simple: get every traveler the right assignment, the right pay, and the right support — fast. That's how we earned a 100% application response rate and a within-the-hour response time on Vivian. It's also why so many of our travelers come back assignment after assignment. Why Travelers Choose Trusted Talent • 24/7 dedicated recruiter (your Talent Advisor) — one point of contact, day or night, every assignment, • Dedicated Compliance, Benefits, Payroll, and QA teams — separate specialists handling each piece, so nothing falls through the cracks, • Pronto, our proprietary job-search platform — see real pay, real housing, and real assignment details upfront at app.prontojobs.com, • Weekly pay and full transparency on every package — what we quote is what you take home, • Medical, dental, and vision coverage plus an HRA card to help cover medical bills, • 401(k) with a 4% company match (after 1,000 hours and one year of employment), • License, certification, and CEU reimbursement, • $1,500 referral bonus when you bring a friend onto a Trusted Talent assignment, • Loyalty program with rewards for travelers who keep coming back, • VIP events, Camp NurseCon, and the Trusted Gives community-giving program — because the relationship goes beyond the contract What Makes Us Different After almost 20 years, we still answer the phone like a small Buffalo company — because that's what we are. But we have the scale, the certifications, and the technology of a national leader. That combination — local heart, national reach — is what we mean by "A Better Route." Whether you're heading out on your first travel contract or your 50th, the Trusted Talent team is ready to find your next assignment. Browse our jobs below or chat with a Talent Advisor to get started. Benefits: • Medical benefits, • Dental benefits, • Vision benefits, • Health savings account / HRA, • Life insurance, • 401(k) retirement plan (with company match), • Weekly pay, • Holiday pay, • Guaranteed hours (where contract specifies), • Referral bonus ($1,500), • Sign-on bonus (where applicable per contract), • License and certification reimbursement, • Continuing education / CEU reimbursement, • Travel reimbursement, • Housing or housing stipend, • 24/7 recruiter access, • Loyalty / completion bonus program Awards & Recognition • The Joint Commission — Certified for Health Care Staffing Services, • 2025 SIA Fastest-Growing US Staffing Firms, • 2024 SIA Largest US Staffing Firms, • 2023 Inc. Best Workplaces, • 2020 Inc. 5000 — fastest-growing private companies, • Buffalo Business First Best Places to Work — multi-year, • Top Workplaces — Democrat & Chronicle (2022, 2023), • Best Travel Nursing Companies — BluePipes (2020-2025), • Official Healthcare Staffing Partner of the Buffalo Sabres

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Job Description About Uplifter: Uplifter is dedicated to increasing participation in sports. We create software to help athletes, coaches, and club administrators participate in the sports they love. We are a fast-growing company from Canada. Having already established a dominant position in our Canadian market, we are creating a new product line specifically for our core sports in the United States. Our new US headquarters is located in downtown Rosslyn, across the river from Washington D.C. and with immediate Metro access and on-premises parking options. About the Role: As a Client Success Strategist, you are an independent operator responsible for managing client relationships, resolving complex issues, and acting as a key bridge between clients and internal teams. You demonstrate strong judgment, take ownership, and contribute to improving both the client experience and internal processes in collaboration with the Product Team This entry-level role will gather product requirements, write documentation, interview customers, and organize the team to ensure we are moving in one direction. You will work directly with our VP of Operations and will learn the basics of working in a high-performing software development team. While no work experience is required, our ideal candidate would have excellent organization and writing skills, would be an effective communicator, and would be willing to try new things. You will own entire processes from start to finish. We are bringing the startup environment from the Bay Area to the DMV, and this is a rare opportunity in the area. Who should apply: This job is an in-person position. Do not apply to this role unless you are willing to commit to coming to the office whenever you are working. We expect to move quickly and make mistakes, and you should be willing to take that same perspective, staying focused on results instead of process. We do not want egos; we want to take our work seriously but not ourselves. We believe work should be fun, engaging, and a key part of our lives. Do not apply if you are just looking for a paycheck or an easy 9-5. This role is for those who want to build something impactful and are willing to invest their time and energy into it. If you have thought about joining McKinsey or Booz but are not excited about the mission or culture, you might be a perfect fit for us. Our requirements: • 0-2 years of Client Success strategy, • Excellent writing and verbal skills, • Strong critical reasoning, • Detailed organization, • Strong attention to detail, • An excellent GPA or proven success in an entry-level capacity Your responsibilities: * Client Support & Relationship Ownership • Own and resolve client inquiries across all support channels (tickets, chat, phone, email) with accountability., • Act as a primary point of contact for a portfolio of clients, ensuring a consistent, high-quality experience., • Troubleshoot complex issues, identify root causes, and drive resolution across teams., • Build strong client relationships through a deep understanding of their needs and workflows., • Support onboarding, training, and ongoing adoption to set clients up for long-term success. Client Insight & Feedback Loops • Actively listen to client feedback and identify trends, pain points, and opportunities., • Translate insights into clear, actionable feedback for Product and internal teams., • Close the loop with clients by communicating updates and improvements., • Advocate for client needs while balancing business priorities and scalability. Operational Excellence & Team Contribution • Help create and improve processes, workflows, and client experience gaps., • Maintain accurate records of client interactions and solutions., • Collaborate cross-functionally to resolve issues and support client success., • Contribute to documentation, knowledge sharing, and team enablement., • Operates independently with minimal oversight, • Strong client empathy and listening skills, • Translates client needs into action in collaboration with the Product team, • Drives issues through to resolution, • Improves systems, not just works within them Why Uplifter: • 10 days Vacation, • 401k matching program, • Competitive salaries, • Health and dental insurance, • Fast-paced culture and start up experience, • A great mission, • Your work will make a difference

Job DescriptionTITLE: Customer Service Rep LOCATION: Washington, DC/Hybrid Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelors degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: 3 years INTERVIEWS: Webcam Only Job Description: The client is looking for a person with 3 years of working experience as a Customer Service Rep. Employment type: Contract w2/1099/C2C Complete Description: The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Assist customers with product information, order status, or any account-related issues. Resolve customer complaints and issues efficiently and empathetically, following agency procedures. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information. Process transactions, returns, and exchanges according to agency guidelines. Collaborate with other departments to address and resolve complex issues. Provide feedback to management on recurring customer concerns and suggest improvements. Stay informed about industry trends and best practices to enhance customer service quality. Perform other duties as assigned to support the customer service team. Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required Strong organizational and multitasking abilities. Required Excellent written and verbal communication skills. Required Ability to handle sensitive information with confidentiality. Required High School Diploma. Required Flexible work from home options available.

Job Description Position Title: Senior Associate, IT Service Desk Coordinator Position Type: Regular Full-Time Department: Finance & Administration Location: Washington, DC - Hybrid Salary Range: $62,000 - $80,000 - $99,000 Corus International provides a competitive, growth-oriented, yet fiscally responsible compensation program. When determining an offer for employment, multiple factors are considered including relevant years of experience, education, skills, internal equity, and budget. Our overall approach is to target the minimum to midpoint for starting salaries, based on these factors. Additionally, Corus provides a comprehensive and competitive employee benefit package to protect our valued and dedicated staff and their families. Our benefits include three medical plan options with comprehensive prescription drug coverage, low-cost dental coverage with 100% paid vision insurance. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs. Corus International is seeking a Senior Associate, IT Service Desk Coordinator to join its IT team at the Headquarters in Washington, DC. Position Summary: The Senior Associate, IT Service Desk Coordinator is responsible for the day-to-day coordination of the Service Desk, supporting both Tier 1 and Tier 2 operations. This role ensures the delivery of reliable and customer-focused support across the organization by managing shift coverage, balancing ticket ques, and guiding service desk staff in alignment with established procedures and service standards. Responsibilities: • Administer the day-to-day service desk tool (Freshservice), ensuring accurate categorization, CI/Asset updates, and effective use of automations (forms, workflows)., • Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager., • Manage incident triage, prioritization, and escalation; coordinate with Tier 2/3 staff and vendors; and support user communications for P1/P2 playbooks., • Perform QA checks (ticket hygiene, first contact resolution, communications quality), maintain and improve knowledge base and service catalog entries; and promote shift-left strategy., • Capture known errors and workarounds, contribute to problem reviews, and execute standard change tasks for end-user services in accordance with established policies and procedures., • Produce daily and weekly operational snapshots (volumes, SLA, backlog, repeat contacts) and propose improvements., • Bachelor's degree and three years relevant IT experience; or the equivalent combination of education and/or experience., • Experience in queue management, major incident communications, and stakeholder handling., • Strong knowledge of ITIL practices including Incident, Request, Problem, Change, Knowledge, Serve Catalog management., • Proficiency with standard office tools and ITSM infrastructure software, • Proficiency with service management tools (Freshservice, M365/Teams/SharePoint, Azure AD/Entra ID), endpoint management (Intune), and remote support tools., • Clear written and verbal communication skills with the ability to convey complex information clearly and effectively to both technical and non-technical audiences., • Ability to coach and influence others., • Ability to troubleshoot and resolve technical issues calmly and effectively., • Quick learner with strong retention of new information., • Skilled in managing multiple tasks and shifting priorities in a fast-paced environment., • Experience working in a global NGO environment preferred., • The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks., • The physical requirements that may be needed to execute responsibilities may include bending, standing, and walking, etc. This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities for the position. Duties, responsibilities and activities may change at any time with or without notice. All positions are required to perform any additional tasks assigned by the supervisor. Global positions that are bound by contracts will not be changed without notice and approval. Working Conditions, Travel and Environment • Corus has a hybrid work policy, allowing work to be done remotely; two days per week (Tuesday and Wednesday) in the office is required. The employee must be available to work outside normal office hours or weekends as required., • This position must be able to travel as required for standard domestic business purposes., • Foster a work environment where everyone feels valued and included., • Support employees' evaluation and promotion processes based on skills and performance., • Promote a safe, secure, and respectful environment for all members of Corus family, stakeholders in general, and particularly for the communities we serve., • Follow Corus Code of Conduct helping to prevent any type of abuse including workplace harassment, sexual abuse and exploitation, and trafficking in persons., • Adhere to the Organizational Core Values. Corus International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, sex, age, disability, genetic information, protected veteran, or any other classification protected by applicable local, state or federal laws. Job Posted by ApplicantPro

Job DescriptionCompany Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to enhance their overall experience with our company. The ideal candidate will possess excellent communication skills, a positive attitude, and a strong commitment to resolving customer inquiries promptly and effectively. Responsibilities: • Respond promptly and professionally to incoming customer inquiries via phone, email, and chat., • Provide accurate information about products and services to customers., • Resolve customer complaints and issues efficiently while maintaining customer satisfaction., • Document all interactions and transactions accurately in the customer service database., • Collaborate with internal departments to address and resolve customer concerns., • Follow up with customers to ensure their issues have been resolved satisfactorily.Qualifications Requirements • Proven experience as a Customer Service Representative or similar role., • Excellent verbal and written communication skills., • Strong problem-solving abilities and a customer-centric attitude., • Ability to handle multiple tasks and maintain professionalism under pressure., • Proficiency with customer service software, databases, and tools. Additional Information • Competitive salary package, • Opportunities for professional growth and career advancement, • Collaborative and supportive work environment, • Skill development and ongoing learning opportunities, • Exposure to diverse projects and industry experience

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

Who we are: Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. For two decades, federal agencies have relied on Tria companies to advance their critical missions and modernize their systems, so that they can uphold their commitment to the American people. Today, we are pushing the boundaries of possibility through partnerships and investments in artificial intelligence and emerging technologies, developing solutions for the biggest challenges that government will face tomorrow. We are proud to employ and support military veterans who bring mission-first mindset, technical expertise, and leadership qualities that strengthen our work. Veterans, transitioning service members, and military spouses are strongly encouraged to apply. Tria Federal is actively seeking a Mid-Level Application Support Analyst to join our Application Support Desksupport team for a federal agency. We are seeking candidates who possess strong skills in providingexceptional customer service with excellent typing speed, and quality oral and written communication skills.Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens andmaintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).Please note Coverage is 8am to 8pm EST Monday through Friday and this is shift work to support that. Therole is hybrid and does require onsite support. Responsibilities: * Providing support for Tier 1 and Tier 2 incidents using Salesforce for Federal Agency applications while serving as an escalation point for common issues. * Coordinates with internal teams and the customer as required for resolving escalated incidents. * Develops training and provides mentoring to team members. * Quickly gain an in-depth understanding of supported applications and typical types of user issues including resolutions * Utilizing chat functionality effectively to deliver service and support to agency customers. * Engaging with customers via phone, chat, and email to provide and process information in response to inquiries, concerns, and requests about the agency's mission systems and applications. * Conducting research using available resources, including knowledge bases, training materials, and published solutions. * Adhering to established agency processes and procedures. * Identifying and escalating priority issues and redirecting problems to appropriate resources. * Accurately processing and recording call transactions via the agency's ticketing system. * Following up with and making scheduled callbacks to customers as per standard procedures. * Staying current with agency system information, changes, and updates as directed. * Employs good written and communication skills in order to effectively respond to and answer customer inquiries both via phone and/or e-mail correspondence * Handles multiple priorities and customer issues in a professional and calm manner being able to interpret, understand and effectively resolve the question/s that the customer is asking * Enters, monitors, and updates help desk tickets in the call tracking system to track progress and resolution of customer issues * Performs closed-loop communication with end users to resolution * Must be able to meet and adhere to established guidelines for average chat volume, call times, number of tickets/calls per day, etc., and other related SLAs to ensure that we meet established and reported SLA requirements * Develop and create documentation on training materials, FAQs and Knowledge Base Articles 3+ years of experience in a call center environment providing customer/user service, and in providing technical and end-user support for commercial application support, COTS, and/or proprietary applications software via multiple channels including email, chat, and phone * Experience using a Help Desk ticketing system such as Salesforce, Remedy or Ivanti * Experience researching problems, analyzing trends, and distributing findings * Strong customer service, verbal and written communication skills, and troubleshooting skills required * Ability to quickly learn complex business applications and apply this knowledge to assist end users * Experience developing Knowledge Base and related documentation * Bachelor's degree or certification; work experience may be a substitute * US Citizenship necessary with ability to pass a background check As a company that cares about people, we seek to cultivate a culture in which all can thrive personallyandprofessionally. We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at workand in life. At Tria, we are growth-minded, entrepreneurial in spirit, and committed to fostering a culture of inclusion and opportunity for all. Whatever your background, your role, your department, or stage in your professional journey, here you will have opportunities to learn new skills, seize new challenges, and advance your career as we grow. California Consumer Privacy Act (CCPA) We are committed to protecting your privacy. As part of our compliance with the California Consumer Privacy Act (CCPA), we want to inform you about how we collect, use, and protect your personal information during the job application process. For more details, please review ___.

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us. In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support. This is a remote role, based in Pacific Time. • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience., • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs., • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders., • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention., • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products., • Track cases through to resolution. Escalate cases to other departments or technical leads as required., • Maintain accurate and detailed records of client interactions and support requests., • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually., • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores., • Assist with any, and all task to ensure customer satisfaction., • Contribute to the success of the team and the company., • You’re passionate about technology and for helping others to understand and use it., • Excellent communication skills, • Strong interpersonal communication skills, • Computer savvy—we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using, • Microsoft Office products, like Word and PowerPoint, • 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred), • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications. $20.00 - $27.00 per hour What Sets InfoTrack apart At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need. Our benefits guide, located ___, illustrates what we offer full-time employees and a sneak preview is below • 401(k) Match, • Medical, Dental, & Vision Insurance, • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance, • 20 Days of Paid Time Off (PTO), • 11 Paid Holidays, • “Be Me Time” off for mental health, re-charging, volunteering We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold. InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

The Sales Support Specialist plays a crucial role in ensuring the smooth operation of the sales process by providing comprehensive support to both internal teams and external customers to ensure customer satisfaction and revenue growth. This position involves handling requests related to our Research and Software products, addressing customer inquiries, and collaborating closely with sales and other internal teams to meet customer needs. The ideal candidate will have strong business communication skills, attention to detail, and the ability to provide world-class support in a fast-paced environment. Job Description: • Providetimelyandaccurateresponses to customer inquiries via phone, email, or chat., • Assistboth internal and external customers with general inquiriesrelated to accounts,subscriptionsand invoices., • Resolve customer complaints and issues in a professional and efficient manner., • Ensure customer satisfaction bymaintainingeffective communication and following up on any unresolved concerns., • Coordinate with other departments (e.g., finance,legal, commercial operations) to ensure that customer needs are met effectively., • Support customer retention efforts by delivering excellent service., • Processvendorform requests from customers or internal teams, ensuring accuracy andtimelysubmission., • Follow company policiesregardingchanges to customer subscriptions., • Work towards achieving challenging goals and performance targets, both individually and as part of a team., • Ableto work a flexible schedule within Bloomberg Industry Group hours of operations. Education: • College level coursework in business, marketing, and/or subjects related to Bloomberg Industry Group services or equivalent experience is required. Experience: • A minimum of three years experience working with Bloomberg Industry Group products, pricing, business requirements, policies, procedures, and/or systems in a consultative customer support role, including at least one year as Key Account Specialist (or equivalent experience managing assigned accounts) is required., • Experience using PC-based word processing, spreadsheet, and database software is required. Equal Opportunity Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law ("Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics ("Discrimination").

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

Job DescriptionAt Brighton Jones, we're not just looking for high performers—we're seeking outstanding collaborators who overachieve on curiosity and compassion. We offer the energy and opportunity of a high-growth organization, combined with the performance and vision of an industry leader. If you want to have an impact, we want to amplify it. Our mission goes beyond managing investments. We're changing the world through Wealth Alignment: helping our clients, teammates, and members of our global community align their time and money with their values and passions, empowering them to live more purposeful lives. This approach has fueled our growth, making us the largest RIA in the Pacific Northwest, with 18 national offices serving over 4,000 clients and managing over $26 billion in assets. Our 98% client retention rate reflects the fact that our growth has been intentional, sustainable, and 100% organic. At Brighton Jones, you'll be part of a culture that thinks big, cares deeply, and celebrates each other proudly. Our values—Commitment, Curiosity, Continuous Growth, Compassion, Collaboration, and Community—drive every decision we make. We foster this by building meaningful relationships, working hard while having fun, and giving back to our community through our Compassion in Action initiatives. We've won numerous Best Places to Work awards, but what truly sets us apart is our investment in your growth. Through programs like MESI Training, teammate-led Giving, Richer Life Partners, and a path to ownership for EVERY team member, we empower you to develop both personally and professionally. Join our #OneTeam of 300+ passionate individuals who bring a "How can I help?" attitude to their work every day. Together, we'll amplify our impact and help more people live richer lives. We are looking for our next Associate Advisor - Analyst. In this role, Analysts are responsible for managing the day-to-day responsibilities, priorities and workload of their client service teams. This includes providing analytical, operational, and administrative support for the acquisition, implementation, and ongoing retention of clients. Take our Values in Action Self-Assessment to see how our values align! Your Role: • Prepare all standard deliverables related to the delivery of wealth management advice based on inputs from team members., • Review current client portfolios and makes recommendations in consultation with team regarding changes based on both asset allocation and location; considers both strategic and tactical allocation opportunities to improve return and reduce volatility., • Provide spreadsheet analysis on an ad-hoc basis for more advanced financial topics and other specialty requests such as tax loss harvesting, stock option and restricted stock inventories, and other wealth transfer strategies; maintains all record-keeping related to these activities, including cost basis and other position data via portfolio management software., • Work with the team to craft client meeting agenda and prepare deliverables to be presented; analyzes client data and develops strategies; occasionally attends client meetings; ensures all client related action items are communicated and memorialized in the CRM., • Work with Tax, Investments and Estate Planning to determine additional levels of detail required for the client's situation., • Manages tax coordination and execution for clients’ personal and trust accounts., • Manage the day-to-day responsibilities, priorities and workload of their client service teams. This includes providing analytical, operational, and administrative support for the acquisition, implementation, and ongoing retention of clients., • Timely execution of intra-day requests with strict timeframes such as trades, wire requests, and journals. Responsible for initiating requests, review, and approval. Ensures completion within specified timeframes and provides thorough communication to client throughout the process., • Primary point of contact for custodians around all operational and tactical service matters., • Gather, organize, and input client data into the CRM (Salesforce); manage data accuracy and integrity and keep records current., • Act as the point person for all client service team inquiries; work with team members to ensure all action items are moved forward and completed., • This role is an in-office, and exempt position. We are a work from office culture with lots of flexibility. Your Experience:, • Bachelor’s degree required (preferably in Financial Planning, Finance, Accounting, Business, or Economics), • Academic success and other internships or work-related experience preferred., • Series 65 (or equivalent) or ability to obtain within 120 days of hire., • Interest in pursuing the Certified Financial Planner (CFP) credential in the future., • Baseline proficiency in Microsoft Office Suite products (Word, Excel, Windows) required; expected to learn other position-related systems on the job. Skills & Attributes:, • A commitment to excellence and a drive to maintain high standards in all tasks., • Versatility and flexibility with a willingness to work within constantly changing priorities with a positive attitude., • Exceptional communication and collaboration abilities, both written and verbal, to build trust and confidence with clients and colleagues., • A high level of personal integrity, professionalism, and accountability., • Strong analytical and problem-solving skills, acute attention to detail, and exceptional organizational abilities., • Excellent work habits, featuring a self-starter mentality that proactively manages workloads and takes ownership of prioritizing tasks., • A positive attitude and enthusiasm for engaging in company culture! Program Details:, • Extensive training and mentorship opportunities., • Clear benchmarks for success and regular check-ins., • This is a full-time/exempt status position. Compensation:, • Pay: Competitive annual salary., • Ownership & Financial Wellbeing, • Fully paid medical, dental, and vision coverage for employees, • 401(k) with 100% match up to 3% of annual compensation, • Equity ownership opportunities for every employee, • New Business Incentive Program, • Generous employee referral bonus, • Cell phone data reimbursement, • Financial planning services discount for employees and immediate family members, • Time & Flexibility, • Minimum 3 weeks PTO starting Day 1, • Winter Break, Summer Friday flex-days, and 10 paid holidays, • Unlimited Volunteer Time Off plus company grant matching, • Heavily subsidized transit, • Growth & Development, • 100% reimbursement for required training, certifications, licensing, and dues, • Personal career development plans, • Richer Life Business Partner (coaching for all employees), • Mindful Emotional & Social Intelligence training, • Annual professional & personal wellbeing stipend, • Connection & Community, • Quarterly team-building events, • Regular social events, • Employee-led book clubs, committees, and affinity groups, • Family & Milestones, • Paid Parental leave (13 weeks for birthing parent and 6 weeks for non-birthing parent), • Adoption benefits

Job Description *Unfortunately, we are unable to offer visa sponsorship for this role now or in the future Who We Are: HelioCampus was founded with the purpose of helping college & university leaders navigate today’s growing pressures. As one of EdTech’s most steadily growing companies, our roots in higher ed ground us in the critical nature of this work. What We Do: We help our clients navigate today’s high stakes with data and Institutional Performance Management practices. Together with our clients, we chart a path to sustainability by borrowing practices from the most successful businesses. How We Do It: We approach our work with a “we’re on it” attitude that the higher ed community has come to know and expect from our team. We’re data geeks to our core, committed to simplifying the toughest challenges and operating with transparency. Our most successful team members are change agents who love a challenge. How You'll Help: We are seeking a Data Analyst to join our team of higher education data experts. The analyst will work closely with multiple client partners to understand their analytical needs, evaluate key performance metrics, and analyze trends. We are only considering candidates who possess superior technical ability and a strong background in analyzing enrollment, student success, and financial data, with prior experience working directly with university clients. Strong communication and relationship management skills are a must. What You Will Do: * Develop subject matter expertise in the HelioCampus data platform and guide client partners in the use of the platform to answer strategic and operational institutional questions. * Deploy and configure dashboards, reports, and visualizations to effectively communicate insights and recommendations to university partners. * Conduct analysis of higher education data to identify trends, patterns, and opportunities for improvement. This could include analysis of data from all three of the HelioCampus product suite – Student Analytics, Cost Analytics and Assessment Management. * Perform ad hoc analysis to discover actionable information in support of strategic decision making. * Serve as the main point of contact between HelioCampus and the client partner, working closely with senior leaders to maximize use of the platform and deliver ongoing training and support to client stakeholders. * Prioritize and follow up on client initiatives. * Leverage enterprise business intelligence tools, SQL queries and other tools to develop complex dashboards and reports. * Deliver ongoing training and support to client partners. * Translate and interpret business and data requirements between the client and the HelioCampus technical/data teams. * Maintain accuracy and quality of data extracts. Projects you will work on: * Client analysis deliverables. * Creation of dashboard templates (Tableau and Power BI) and playbooks to standardize analysis deliverables. * Process efficiency initiatives to streamline and improve existing delivery processes. * Tableau development work, documentation, and presentation materials to support product roadmap. You Will Be a Good Fit For This Role If You Have: * A minimum of 3 years of experience performing analytic functions in higher education or working as a consultant in higher education. * Experience working in one or more key areas of higher education (e.g. student financials, financial aid, admissions, advancement, student affairs, enrollment management). * Experience summarizing and presenting data analysis to business leaders, which includes making recommendations to meet client strategic goals and objectives. * Innate curiosity and an interest in helping to advance institutions of higher education. * Experience building and fostering productive relationships with clients by using active listening to identify client needs and develop a path for success. * Experience working with data from one or more Student Information Systems (e.g. Banner, PeopleSoft, Colleague, Workday). * Experience working closely with technical development teams, Institutional Research, and Information Technology staff. * Significant experience working in Power BI and/or Tableau to manipulate, analyze and present data and to develop dashboards and reports. * Familiarity with data warehouse concepts, relational databases, and experience working with large data sets. * Foundational understanding of SQL and/or one or more analytic/programming software packages such as R, SAS, Python, and knowledge of statistical analysis and machine learning algorithms. Nice To Have’s Include: * Experience working with data from one or more other higher education HR, CRM, Financial, and/or Learning Management systems. * Experience with higher education financials (General Ledger, etc.) and/or cost analytics. * Expertise with budgeting, resource allocation, and financial decision-making processes in higher education. * Project Management experience. * Comfort using AI tools such as chat and agents to augment productivity. * Experience creating surveys and conducting statistical analyses. Location: HelioCampus has two locations, Bethesda, MD and Chapel Hill, NC. This specific role is primarily remote, with occasional travel to an office or client site. Compensation and Benefits: HelioCampus offers employees a competitive salary along with paid time off, healthcare, vision, dental, 401(k) w/ company match, parental leave, remote work flexibility, home office perks, and a fun, collaborative work environment. What Sets Us Apart: 1. Commitment to Higher Education: We believe that serving higher ed makes the world a better place. This drives our desire to deliver high-quality products and services to help higher education institutions serve their students and communities., 2. Flexibility to Fit Your Life: HelioCampus employees enjoy the autonomy, freedom, and trust of a remote-first working environment. We embrace an “on it” mentality both in and out of the workplace, and employees are supported in pursuing personal and professional passions., 3. A Community of Bright Minds with Big Hearts: HelioCampus hires curious and talented practitioners who bring a diversity of thought and genuine care for one another and our clients to work every day. Our team members are more than a job description and are encouraged to show up as their full and authentic selves. What We Believe: HelioCampus is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Disclaimer: The list of responsibilities described above is not comprehensive. Other tasks not mentioned here may be required. Changing business conditions may trigger changes to job responsibilities. This job description is not an employment contract. Physical Qualifications: This position requires the following physical qualifications to support a productive remote work environment. We are dedicated to providing reasonable accommodations for individuals with disabilities to perform the essential functions of this role. If you require accommodations, please discuss this during the application process. Vision: Sufficient visual acuity to read documents, view computer screens, and engage in tasks that require attention to detail. Hearing: Ability to communicate effectively in person (as applicable) and via phone or video conferencing, ensuring a clear understanding of verbal instructions. Fine Motor Skills: Proficient use of hands for typing, using a mouse, and managing office equipment such as printers and scanners. Lifting: Occasional lifting of up to 10 pounds (e.g., office supplies or equipment).

Job DescriptionSalary: 65000-78000 Who We Are Spark the Journeyis a30-year-oldDC basednonprofitorganizationon a mission to help young adults unlock their full potential. Through mentorship and a powerful community of support, we empower young people to define their own paths, whether thats college, career, or personal success. Building on the legacy of Capital Partners for Education, we now support more than 600 mentees as they navigate the transition into adulthood. What makes Spark unique is our deep, relationship-driven approach, connecting young adults with mentors who guide, support, and champion them every step of the way. If youre passionate about creating opportunity, building community, and making a real difference in someones future, this is the place to start your journey. About theRole As the Human Resources Manager, you will play a critical role in shapingthe employeeexperience at SPARK. Reporting to the Director of Finance & Operations, you will serve as a trusted resource and partner to employees and leadership across all areas of human resources, including benefits administration, recruitment, payroll, compliance, employee engagement, and workplace culture. In this role, you will help ensure our employees feel informed, supported, connected, and set up for success throughout every stage of the employee lifecycle. You will balance strategic thinking with hands-on execution while helping strengthen the systems, processes, and culture that support our growing organization. The Ideal Candidate The ideal candidate has served as a standalone HR lead or primary HR owner and is confident managing the full employee lifecycle in a small, fast-paced organization. You bring a strong balance of operational execution and people-centered judgment, and you are comfortable being the go-to HR resource for employees and leaders alike. You have hands-on experience with multi-state HR compliance, payroll, andbenefitsadministration, and you know how to apply employment laws in practical, real-world situations. You are detail-oriented, highly organized, and able to manage multiple priorities without losing accuracy or responsiveness. Just as importantly, you are approachable and trusted by others. You communicate clearly, handle sensitive situations with discretion, and naturally build strong relationships across teams. You thrive in mission-driven environments and are energized by improving systems, supporting people, and strengthening workplace culture. This is a hybrid position requiring at least one in-office day per week at our Washington, DC office. Therefore, this role works best for someone who enjoys balancing independent work with meaningful in-person collaboration and being present for the moments that matter across the organization. Key Responsibilities Talent & PeopleOperations • Coordinate full-cycle recruitment processes including job postings, resume screening, interview scheduling, and candidate communications, • Lead onboarding and offboarding processes, including documentation, orientation coordination, asset management, and systems access, • Maintainaccurateemployee records and HR documentation in compliance with federal, DC, and multi-state employment laws, • Support employee lifecycle processes including status changes, separations, and benefits continuation or termination administration, • Help improve HR processes, workflows, and employee communications, • Manage team meeting logistics, shared mailboxes, and VoIP phone system Performance & Culture • Partner with leadership to coordinate performance review cycles and employee development initiatives, • Support programs and initiatives that strengthen employee engagement and workplace culture, • Coordinate employee recognition activities, team-building initiatives, and organizational events Benefits, Administration & Payroll • Manage annual benefits renewals, open enrollment processes, and employee benefits communications, • Administer health, dental, vision, life, AD&D, COBRA, and 403(b) retirement programs, • Ensure compliance with benefits-related regulations, including annual PCORI filings and reporting requirements, • Serve as the primary point of contact for employee benefits questions and issue resolution, • Process semi-monthly payroll accurately and on schedule, • Ensure compliance with payroll tax regulations, unemployment insurance requirements, wage and hour laws, and applicable labor standards, • Maintain payroll records and coordinate with finance and external vendors as needed, • Handle mail sorting, purchasing of occasional office supplies and other administrative duties as assigned Qualifications & Experience Required • Bachelors degree in Human Resources, Business Administration, Organizational Development, or related fieldrequired, • 5+ years of progressive experience in human resources, including HR operations, payroll, benefits administration, and employee relations, • Experience serving as a primary HR lead or standalone HR resource in a small or mid-sized organization, • Strong understanding of federal, DC, and multi-state employment laws and compliance requirements (e.g., FLSA, FMLA, ADA), • Experience managing full-cycle HR processes including onboarding, offboarding, employee records, and HR compliance documentation, • Comfort working with HRIS, payroll, and benefits administration systems, • Leverage technology to streamline administrative tasks and improve employee experience using learning AI tools (Microsoft CoPilot, Claude or similar platforms) to improve HR workflows and documentation, • Strong interpersonal, written, and verbal communication skills with the ability to build trust across all levels of the organization, • Demonstrated ability to exercise sound judgment, discretion, and confidentiality in employee relations and sensitive matters, • Strong organizational skills with exceptional attention to detail and follow-through, • Proactive, solutions-oriented mindset with the ability to work independently in a fast-paced environment, • Authorization to work in the United States without sponsorship now or in the future, • Must be able to pass a criminal background check within one month of employment Preferredbut notrequired • SHRM-CP, SHRM-SCP, PHR, or SPHR certification, • Experience working in a nonprofit or mission-driven organization, • Experience using BambooHR or similar HRIS platforms, • Experience supporting hybrid or distributed teams Work Environment & Physical Requirements This role is primarily office-based with a hybrid schedule that combines remote work and in-person collaboration at our Washington, DC office. • Mustresidein the Washington, DC metropolitan area, or be willing torelocatebefore start date, andmaintainresidency, • Core work hours 9am - 5pm, with occasional flexibility based on organizational needs and deliverables., • Reporting to the Washington, DC office at least one day per week for collaboration, team connection, and in-person support, • Availability to support occasional evenings and weekends events and programming This position is primarily a sedentary role. However, the person in this positionwill need to respond to emails, chat messages, and audio/visual communications, andmay need to occasionally move about inside the office to liaise with internalteam members, access files,and useoffice machinerysuch asa copier/printer. How you will beCompensated This position is salaried, exempt. The salary for this position is $65,000.00 $78,000.00 annually, depending on skills and experience brought to the role. At Spark, we believe diverse experiences and perspectives make our work stronger. Spark is proud to be an equal opportunity employer and is committed to fostering an inclusive environment where everyone can thrive, regardless of background or identity. To counter pay inequality and uphold internal parity, Spark uses a non-negotiable salary system. Our goal is to offer a competitive salary that also meets our equity guidelines. Rather than negotiating, we offer a comprehensive benefits package which includes: • Medical, dental, and vision insurance premiums fully funded by Spark with Flexible Spending Account options, effective the first day of the month following employment, • 403(b) retirement plan with employer matching of 3% after 6 months of employment, • Life and disability insurance with premiums fully funded bySpark, • 15 daysof paid vacation in each of the first two years;20 daysinsubsequentyears, • Office closed on national and state holidays and between December 24-January 1, • Flexible, hybrid workingschedule.

Are you an experienced accounting professional who would love a part-time, work-from-home position allowing you to achieve the optimal work/life balance that you have always dreamed of? Would you enjoy using your accounting expertise to remotely help businesses thrive and support multiple clients without having a draining tax season, all from the comfort of your own home office? If you’re interested in working part-time, 25-30 hours a week, during traditional daytime business hours (8:00 am – 5:00 pm EST, CST, MST, or PST) and embracing new technology, then we may have the perfect opportunity for you! What We Do… Since 2004, we have been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business. Supporting Strategies’ experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure, and proven process to deliver a suite of outsourced transactional, full-cycle accounting services. Supporting Strategies has over 100 offices throughout the U.S. and is continuing to grow rapidly! This momentum has created fantastic opportunities for accountants who thrive on providing exceptional client service while seeking optimal work-life balance as well as the strength of a network community of over 800 employees nationwide. What You’ll Do… The responsibilities associated with this role are organized into areas that are very important to Supporting Strategies as an organization. We have purposely chosen the word “delight” when defining these responsibilities because it appropriately captures how passionate we are about these initiatives, and we naturally hope you will share in our sentiment. Your day-to-day will shift as you grow in the organization and into your role; but you can expect to work directly with clients, discover and implement software, manage and document our internal workflow and provide guidance to your clients. Client Delight – Building Great Client Relationships • Provide exceptional accounting and operational service to our clients., • Demonstrate a thorough understanding of professional accounting and bookkeeping practices., • Support client onboarding process for all assigned client engagements in accordance with defined process., • Execute, as applicable, processes related to accounts payable and accounts receivable management, bookkeeping entries, closing the books monthly as well as preparing financial reporting and analysis., • Collaborate with your manager and other Associates on your team to ensure all clients are delighted with our services through timely and effective communication., • Manage day-to-day relationships with clients while performing within established processes and budget parameters., • Identify and recommend to your manager areas where Supporting Strategies may be able to provide additional services or tools to drive additional client value and efficiency. Team Delight – Creating a Satisfying & Collaborative Virtual Environment • Participate in recurring team and one-on-one video check-in meetings to ensure you are aligned for success., • Confidence in learning and embracing new technology to solve client issues., • Embrace coaching and feedback provided by your manager and implement changes as needed to help meet team and client goals. What You’ve Done… • A minimum of a bachelor’s degree in Accounting, Finance, or Business., • 5+ years of full-cycle accounting experience (e.g accounts payable, accounts receivable, closing books monthly and preparing financial reporting and analysis)., • 1+ years of transactional accounting experience using QuickBooks or NetSuite, • Experience in a multi-client environment highly preferred., • Capacity and commitment to work during business hours (8:00 am – 5:00 pm EST, CST, MST, or PST)., • Managed day-to-day relationships with clients while performing within established processes and budget parameters., • Exhibited a passion for and sense of personal satisfaction in delighting clients and helping businesses succeed., • Commitment to maintain the highest level of confidentiality while working with client data. IND2 Pay range Pay Range $32 - $40 USD As online scams are rampant, don’t fall victim to fraud. Supporting Strategies will never seek payment from you or request personal information from you prior to extending a job offer. Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not just attained but is built upon a culture of inclusion and belonging. Supporting Strategies is an Equal Opportunity Employer.

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions. The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out! 😃 In the Thrive Customer Care Team, you'll be helping our customers (and prospective customers) navigate our system via live chat, email, phone and video calls. As you gain a better understanding of Thrive, you'll be encouraged to grow and offer more contributions to help the company grow and develop a better product. Before you proceed: This position is part time. We are looking for someone who can work 25 hours/week, preferably 5 hours/day Monday through Friday during which time your focus will be assisting customers. A major plus is being able to work until 8 pm ET Monday through Friday. This position is fully remote. Chat into our website or find us on LinkedIn if you have questions about the position. The Ideal Candidate: Perfect isn't possible, we know that. You'll struggle at first and make mistakes, but that's why we're looking to train passionate people. Here are the traits we're looking for: • You like people and are passionate about your customers having a great experience - Prior experience in customer service helpful., • You have superior communication skills - writing will be most of your job. The ability to express complex subjects in a simple way will be a key to your success., • You know how retail and running a business works - Whether a store or a restaurant or a fashion boutique, you've got a better-than-average grasp of the challenges facing the average business., • You are a problem-solver - You can find creative solutions to complex problems, and do so with a smile!, • You manage your time wisely - You love finding opportunities to streamline and identifying better, faster ways to get the job done., • You can wear a lot of hats. You’ll be responsible for billing questions, semi-technical questions, setup questions and more. Our reps do it all., • You play well with others - Even when questioning the status quo, you still work within the team. We're friendly and respectful with each other here at Thrive. We work hard to foster just the right balance., • You can embrace the occasional "grind" - We have fun doing what we do and helping business owners realize their dreams is exciting. But even doing something exciting can get repetitive at times., • You get to the root of the issue - You go after the full picture. If a customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature or workaround that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have all the facts before you proceed. Bonus points for (let us know in your cover letter if any of these are you!): • Spanish speaking, • Experience in tech startups, • Chat or phone based customer service experience, • Retail or restaurant experience, • Work from Home Compensation • $23-$25/hour based on experience

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

*Shift options listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT: * Providing a high level of technical support and service to our onsite and remote customers. * Demonstrating attention to detail, problem solving, and desire to provide a great customer experience. * Delivering excellent customer service via phone, chat, email, tickets and deskside support. * Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals. * Troubleshooting and resolving issues with both Microsoft Windows and MacOS. * Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes. * Supporting Microsoft Office 365 and Active Directory products. * Documenting and tracking customer incidents and requests via ticketing management system. * Following resolution process and efficiently escalating tickets to appropriate teams when applicable. * Isolating and resolving issues with individual workstations. * Using advanced skills to set up shared drives, map network drives, install and update software, etc. WHAT YOU’LL NEED TO SUCCEED: * Required Experience: Associates' Degree in IT related discipline and a minimum of 3 years of related experience * Required Technical Skills: Technical support, networking, application support, problem solving. * Required Certifications: CompTIA Security+ required within 6 months of start date * Security Clearance Level: Active Top Secret with SCI Eligibility * Required Skills and Abilities:Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test. * Location: On Customer Site, Washington, District of Columbia Mon-Fri shift Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts) Afternoons: Option 2: 1600-0000 Sat-Wed Option 3: 1600-0000 Thu-Mon Overnights: Option 4: 0000-0800 Sat-Wed Option 5: 0000-0800 Thu-Mon *everyone must work 4 holidays a year *shift determined during interview process • shift may changed based on availability at time of start Salary and Benefit Information The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at ___. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25/hr. and $45/hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. Online Consumer Panels America is a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. • Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.), • Take care of the product being tested and use it responsibly, • Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.), • Some In-Home Usage Tests projects may require participants to use MFour’s Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion® insights to gain unparalleled depth of responses), • There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm, • Write reviews as requested in the In-Home Usage Test Daily Schedule for each project, • Ability to follow specific instructions, • Excellent attention to detail and curious spirit, • Be able to work 15-25 hours per week and commit to a certain routine, • Have access to a computer and a reliable internet connection, • Very competitive pay rate, • Weekly pay, • Work around your own schedule, • Learn about an exciting industry, • Telecommute (you can work from home, work or school), • Most of the time you can keep the product you tested

Job Description Jewelry Stylist - Bethesda, MD Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Bethesda, MD location. The targeted budget for this position is $20-22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job Description Jewelry Consultant - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom. The targeted budget for this position is $22-$24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What You'll Do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise. At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at .

Job Description Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging/chat, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, software, and network problem resolution. Clearly and professionally communicate via phone, email, and instant messaging/chat with end users and technicians. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalate ticket to the appropriate support organization when the ticket cannot be resolved by the Service Desk. Required Experience: · Requires a high school diploma/GED and a minimum of three years of experience. Formal technical training and/or further education (AA or BS) are a plus and may be substituted for some experience requirements. · Required experience includes support of standard office computing equipment (PC’s, laptops, tablets, mobile devices, printers), operating systems (e.g., Windows 10 & 11, macOS, iOS, Android), Microsoft Office Suite/O365, standard business software applications, remote access tools (e.g., Cisco AnyConnect), VPN and secure remote connectivity (RSA SecurID), Active Directory, and work on a service desk. · Must have experience with Mobile Device Management (MDM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune. · Must have foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues. · ITSM ticketing system experience required, BMC Helix experience is preferred. · Ability to communicate orally and in writing. · Must have a positive and patient customer service attitude. · Must be able to work independently and within a team in a fast-paced environment. · Must be able to attain agency suitability clearance prior to start date. · Experience supporting a mid-sized Federal agency enterprise is a plus. · Relevant certifications such as A+, HDI, ITIL 4, and M365 are preferred, but not required. Company DescriptionAAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.AAC Inc. is a veteran owned company and was founded in 1983 in Vienna, VA. AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our customers to transform and modernize their enterprise architecture, processes, applications, and infrastructure, with the focus on Cloud, Cyber, Enterprise IT, Systems Engineering and United Communication Services. Our mission remains to provide innovative and cost-effective technology-based solutions to meet our customer’s mission and business requirements. Our ability to deliver across the full scope of requirements, both operationally and strategically has set us apart from our competitors as we are able to balance risk against the right solutions.

Job Posting Title: Research Interventionist (Korean-speaking RN) Hiring Department: School of Nursing Position Open To: All Applicants Weekly Scheduled Hours: 10 FLSA Status: Non-Exempt Earliest Start Date: Immediately Position Duration: Expected to Continue Until Aug 31, 2025 Location: UT MAIN CAMPUS Job Details: Purpose To perform part-time research intervention duties at the School of Nursing, under the supervision of Dr. Wonshik Chee. This study is to investigate the promotion of a web-app based physical activity program. Responsibilities * Weekly Interventions: Conduct weekly interventions with participants via chat in Simplified Korean or English. * Procedural Tasks: Maintain a research diary, manage communications for participant payments and Fitbit distribution, and coordinate with the Principal Investigator (PI), Coordinator, and peer interventionists. * Recruitment Activities: Engage in recruitment activities to support the study. Required Qualifications * Licensure: Current Registered Nurse (RN) license within the U.S. * Language Proficiency: Fluency in Korean and English (both spoken and written) * Communication Skills: Strong interpersonal and communication skills * Technical Skills: Basic proficiency in Zoom, MS Office, Microsoft Teams, etc. * Flexibility: Ability to work according to participants' schedules in different time zones. Salary Range $36.00 hourly Working Conditions * Research interviews will be conducted remotely via chat and/or video call. Work Shift * Work hours vary based on patient interview availability. Required Materials * Resume/CV * At least 1 professional reference (preferred 2). Please provide their name and preferred contact method (email or phone). * Letter of interest Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer: The University of Texas at Austin, as an ___,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original ___ to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: • ___ [PDF], • ___ [PDF], • ___ [PDF], • ___ [PDF] Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in ___. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may ___ or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Location: Silver Spring, MD (Hybrid - Local to DMV Area Only) Clearance Requirement: Must be a U.S. Citizen and able to obtain a Public Trust clearance Hourly Range: $28.85 - $31.25/hour RCG is a growing federal contracting company and Certified as a Great Place to Work. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. We are currently seeking a Help Desk Tier III Technician to support a federal government customer in Silver Spring, MD. This is a full-time role supporting a high-visibility environment requiring advanced technical troubleshooting, white-glove support, and strong customer service skills. The position requires 8 weeks of on-site training, after which a hybrid schedule will be available. Work Hours: 11:30 AM - 8:00 PM • Provide Tier III technical support via phone, chat, email, and in-person desk-side support, • Manage Active Directory accounts, BitLocker, encryption policies, and user account provisioning, • Install, configure, and troubleshoot hardware, software, and peripheral devices (PC/Mac), • Support conference rooms and multimedia systems, including setup and troubleshooting of hybrid meetings, • Troubleshoot and support platforms such as Google Meet, Microsoft Teams, Cisco Webex, Zoom, and GoToMeeting, • Maintain and support AV equipment (projectors, cameras, microphones, conferencing systems), • Utilize remote support tools (e.g., BeyondTrust) for end-user assistance, • Log, track, and resolve incidents and service requests using ServiceNow, • Create and maintain knowledge base articles and user documentation, • Support onboarding/offboarding processes, including account creation and device provisioning, • Configure VPN access, CAC authentication, and endpoint systems, • Provide VIP-level support and priority issue resolution, • Maintain IT inventory and coordinate vendor access onsite, • Support special events, meetings, and conferences as needed, • Identify and implement process improvements and best practices, • 4+ years of experience providing advanced IT support in a Tier II/III environment, • Strong experience troubleshooting complex desktop, network, and basic server issues, • Hands-on experience with Active Directory, account management, and endpoint support, • Experience supporting AV systems and conferencing technologies (Crestron/AMX preferred), • Proficiency with Google Workspace, Microsoft Office Suite, and Adobe products, • Experience with ServiceNow or similar IT service management tools, • Familiarity with remote support tools such as BeyondTrust, • Working knowledge of networking fundamentals, • Strong communication, organizational, and customer service skills, • Ability to work effectively in a fast-paced, high-demand environment, • Experience with Dante protocol and advanced AV systems, • Familiarity with Cisco VPN configuration and CAC authentication, • Degree in Information Technology or related field (or equivalent experience), • Hybrid role following 8 weeks of on-site training, • Must reside in the DMV area, • Occasional on-site presence required for meetings, training, and support activities, • Fast-paced environment supporting high-priority users and mission needs, • Candidates must be U.S. Citizens and able to obtain a Public Trust clearance

Job Description We are currently hiring a motivated Entry-Level Customer Service Representative to join our growing team. Our organization partners with leading global brands to deliver high-quality customer support, service solutions, and customer experience management. This is an excellent opportunity for individuals seeking a career in a fast-paced, professional environment focused on customer service, communication, and problem-solving. No prior experience is required—paid training is provided. Position Overview As a Customer Service Representative, you will be responsible for assisting customers, resolving inquiries, and ensuring a positive and seamless service experience across multiple communication channels. You will play a key role in supporting customer satisfaction, improving service quality, and representing brand standards in every interaction. Key Responsibilities • Provide high-quality customer service by responding to inquiries and resolving issues efficiently, • Assist customers with product support, troubleshooting, and general service questions, • Communicate with customers via phone, email, and chat platforms, • Maintain accurate customer records and update internal systems as needed, • Collaborate with internal teams to ensure timely issue resolution, • Escalate complex concerns when necessary and follow through to resolution, • Stay informed on products, services, and promotions to provide accurate information, • Entry-level candidates welcome (customer service experience is a plus but not required), • Strong communicators with excellent verbal and written skills, • Customer-focused with strong problem-solving abilities, • Able to work in a fast-paced, multi-tasking environment, • Reliable, professional, and detail-oriented, • High school diploma or equivalent required, • Basic computer skills and ability to learn new systems quicklyWhat We Offer, • Paid training and onboarding support, • Competitive base pay with performance-based bonuses and incentives, • Opportunities for career growth and internal advancement, • Supportive and team-oriented work environment, • Full-time position with flexible scheduling options (including weekends as needed)

The Customer Service and Ticketing Agent will be responsible for fulfilling daily ticketing and customer service needs at the National Geographic Museum of Exploration. Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office. Customer Service And Ti

Job Description Fabletics is currently looking for a Full-Time Sales Lead for our upcoming location at Westfield Montgomery in Bethesda, MD! What makes this job FAB? Step into the role of Sales Lead and take charge of delivering an exceptional, best-in-class customer experience while supporting both Sales & Operations. You will leverage cutting-edge technology to create a seamless shopping journey between our website and retail stores. Collaborate with a driven Store Manager, dedicated supervisors, and a passionate team of associates, all united in helping our customers live their passion. We are looking for a self-starter with high energy who loves engaging with new people. Join a tight-knit group of key players, working together to hit bold targets and propel the business to new heights. Ready to lead the way? This position will report to the Store Manager. How you’ll play to Win • Embody our culture and values and providing insight to our Customers on how to Live their passion., • Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product., • Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects., • Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.), • Works in coordination with the Store Manager to inspire associates to meet/exceed individual & team performance goals., • Communicate inventory and training needs to Store Manager to increase overall Customer experience., • Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer’s purchase journey., • Actively participate to provide and nourish feedback to Store Manager to continuously improve the business., • Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards., • Serve as a resource for general product knowledge to all customers and team members., • Maintain personal sales and achieve sales goals., • Maintain all safety and security standards and identify, communicate potential issues., • Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs. What you bring to the team • 1-year minimum of work experience within a retail environment. Prior retail management experience, a plus., • Knowledge & familiarity of active lifestyle choices such as Yoga, Cycling/Spin, Pilates, Weight Training, Running, Nutrition and other healthy activities., • Ability to socially interact with Customers, Employees and Business Partners inside and outside of the store environment., • Ability to work with large teams., • Great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment., • Have a high degree of comfort dealing with ambiguity, including the ability to take initiative when an opportunity provides itself., • Familiar with retail inventory and P.O.S. systems., • Self-motivated, a good communicator with an innate ability to bring the best out in others., • The ability to multi-task, set priorities and work well under pressure., • Flexibility in work hours, open to work evenings, weekends, and national holidays., • This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders., • Applicants must be 18 years of age or older. Availability • Willing to work onsite and a flexible schedule including evenings, weekends, and holidays Benefits of joining our team • The role has a salary between $18.00 - $20.00 per hour depending on experience, • 70% employee discount on Fabletics Brands, • Free outfits each month, • Paid Sick Time, • 401k match, • Annual Bonus Plan, • Paid Time Off, • Flexible Schedule, • And More! #LI-Onsite Security Alert: Protect yourself from scams At Fabletics, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Fabletics emphasizes legitimate recruitment practices. Initial communication is primarily via official email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Teams or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means. Fabletics, Inc. is an equal opportunity employer. We recruit, employ, compensate, develop, and promote regardless of race, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, and other protected status as required by applicable. At Fabletics, Inc., we champion a vibrant workplace culture that thrives on diversity law and do not tolerate discrimination or harassment. We are one team from many backgrounds, innovating through diversity of individuals, who are driven by passion for creating an inclusive space for all. Fabletics, Inc. will continue to champion a workplace culture that prizes diversity and inclusivity. We encourage you to apply regardless of meeting all qualifications and/or requirements.

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Amazon needs you as a flex driver Representative (Work From Home) to help their mission of making customers lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered! As an Amazon Customer Service Rep, youll : Act as the first point of contact for customers by answering their queries through phone, chat or email; Sound like something you can do? Then, come build the future with Amazon! Money matters. Whether youre saving up for something big or you just want to make some extra money,earning $17 an hour will get you there faster. Know your earnings. For each Flex offer, you see how much you can earn during the block and how longthe block is, all before you drive. Adjust your work, not your life. Work only when you want to. Select the blocks that fit your life. Smiles for miles, backed by Amazon. Not only does Amazon Flex have your back, you get the added benefit of deliveringsmiles to Amazon customers. For more information visitflex.amazon.com Or download the iPhone or Android app You must be 21 years old, have access to a car and a valid drivers license, pass a background check, and have an iPhone orAndroid smartphone.Actual earnings will depend on your location, any tips you receive, how long it takes you to complete your deliveries, and other factors. Driving with Amazon Flex is perfect...

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Group's portfolio of businesses supports student choice by providing a range of pathways that help learners achieve their goals and lead a choice-filled life. Our culture values diversity, engagement, and discovery Our inclusive culture fosters engagement and discovery, empowering you to bring your best self to work every day. Role Description Join Cengage as an Enrollment Representative and be part of a team dedicated to helping learners worldwide reach their educational and career aspirations. This is an outstanding chance to support our mission by connecting with prospective students and steering them toward programs that align with their goals. What you will do here: Enrollment Representatives play a vital role in driving sales revenue for our Ed2go continuing education and career training programs. As an Enrollment Representative, you will be responsible for prioritizing qualified leads generated through various channels, including our website, referrals, live chat, and telephone. Your primary objective will be to match prospective students with the most suitable program while ensuring a top-notch customer experience at every touchpoint. At Cengage Group, we prioritize delivering the highest quality student experience from an individual's first contact with us through their initial enrollment. As an Enrollment Consultant, you'll play a crucial role in ensuring that our processes and infrastructure deliver on that promise. If you're a motivated self-starter with a passion for sales, customer service, and education, we want to hear from you! Candidates will need to possess basic computer knowledge and skills, including the ability to navigate common software applications and systems. Additionally, they should demonstrate the capability to perform basic troubleshooting when technical issues arise to ensure smooth and efficient operations. Technology Requirements: * Basic Computer Literacy: Ability to operate a computer confidently, including navigating operating systems and common software applications. * System Navigation: Proficiency in using web-based platforms, CRM systems, and enrollment tools to manage student information and workflows. * Troubleshooting Skills: Ability to perform basic troubleshooting when technical issues arise, such as connectivity problems, login errors, or navigation challenges. * Adaptability: Willingness to learn new technologies and adjust quickly to updates or changes in systems. * Communication Tools: Familiarity with email platforms, video conferencing tools, and instant messaging applications for effective virtual communication. To succeed in this role, you will: * Skillfully ask probing questions and overcome objections. * Counsel prospective students regarding their educational and career objectives. * Guide students through the enrollment process. * Successfully implement strategies to meet enrollment objectives. Skills you will need here: (Required) * Technical expertise and capability to operate applications. * Reliable Wifi connection. (Not a Hotspot) (Preferred) * Proven success in a customer-facing role. * Some college coursework or degree. * Prior experience in Student Admissions/Enrollment. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at . About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams. Hourly Compensation : $21.25 - $27.88 Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here () to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.

Job Description: Provide end to end service management of telecom services. Delivery of information and communication technology services. Support user requests to process services such as local and long-distance phone services that support critical life safety systems. Analyze existing network infrastructure and equipment to identify opportunities for improvement. Engineer and recommend solutions that meet business requirements. Support installations, relocations, moves, and changes to the engineered telecommunications infrastructure solution. Work directly with customers and service providers to resolve service degradations and outages. Requirements: ~ Review tickets for circuit orders and update tickets as circuit order progresses to keep customers informed on progress (GSA). ~ Work with customers to understand phone line use and if the line is still needed or can be disconnected (GSA). ~ Coordinate and track site surveys, transitions, vendor meets, repairs, tech issues, rescheduling with GSA POCs. ~ Work with customers and modernization contractors to gather and document technical and business telecom-related requirements, recommending cost-effective solutions that meet requirements and remain within GSA IT standards. ~ Review PIAB & IPVS site surveys from MetTel for quality and accuracy before BOM is created or equipment ordered. ~ Work directly with building managers and their O&M staff to prepare them for service transitions or installations, such as providing guidance related to electrical requirements to support PIAB installations. ~ Review BOMs to ensure equipment and provisioning plans align with documented functional and solution requirements. ~ Ensure services and lines are working following install or transition work - e.g. perform testing and confirmation with GSA employees and building managers. ~ Work with vertical lift and fire protection SMEs across GSA to ensure the telecom solutions such as POTS in a Box (PIAB) remain aligned to their functional and code-related requirements. ~ Work with various GSA IT leads to review solution challenges or limitations and be able to recommend solution improvements. ~ Incident management - gather issue details from customer, understand what questions to ask based on description of problem and knowledge of solution, perform initial troubleshooting as appropriate, escalate to service provider or other support groups as necessary. ~ Escalation point for service providers during transitions or customer support interactions, providing guidance to onsite or remote technicians and coming up with creative approaches to get work completed. ~ Respond to various customer requests for information about telephone lines, reporting outages; assistance with incidents or service requests. ~ Provide support, guidance, input, documentation as needed to support GSA's initiative to get the telecom inventory into ServiceNow and check for accuracy. ~ Escalate issues to vendor and third-party entities, as necessary and directed by the Government. ~Required Skills: ** ~ Public Trust Clearance by start date. ~ ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. ~ Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. ~ Operates with appreciable latitude in developing methodology and presenting solutions to problems. ~ Contributes to deliverables and performance metrics where applicable. ~ Design or configure voice, video, and data communications systems. ~ Supervise installation and post-installation service and maintenance. ~ Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others. ~ Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients. ~ Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours. ~ Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks. ~ Demonstrated working knowledge of building demarcations (demarcs) and telecommunication rooms (TRs), including how they connect (e.g., house pairs, risers, and building wiring infrastructure) ~Preferred Skills:** ~ Familiarity with ServiceNow and Conexus platforms. ~ General understanding of POTS, fire and elevator safety lines, VoIP, demarcation points, termination concepts including punchdown, bridges, CSU/DSU, etc. ~ Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow. ~ Must be willing to work a variety of shifts, including holidays as scheduled. Benefits: SES provides a competitive salary and the following benefits: - Medical - Dental - Vision - AD&D - STD - LTD - Company paid Life Insurance - 401k with employer contribution - Paid Time Off - Pet Insurance

Call Center Representative Description of Position: This position will serve as point of contact for both internal & external customers within the college by performing Call Center operations for Northern Virginia Community College (NVCC). The incumbent will provide bilingual Spanish/English exceptional service to our diverse customer base. The incumbent will perform a variety of administrative & programmatic duties in support of educational programs. This position will support both inbound and outbound programs within the Call Center. Description of Duties: • This position employs bilingual Spanish/English verbal and written skills and is responsible for providing informational advising to the public, students, parents, faculty & staff on a variety of programs, activities, procedures related to admissions, enrollment, college programs & activities through the telephone, email, and online chat, • The types of information provided includes:, • How to complete the admission application, registration & graduation process, • Paying for tuition, • General financial aid info and process, • Student account info, • Updates on College and campus activities, • Academic programs requirements, • Location of college departments and personnel, • Accessing online map applications for driving directions to College and facilities.. Knowledge, Skills & Abilities: • Fluent in both Spanish and English (written and verbal) to effectively respond to inbound inquiries via phone, live chat and emails., • Ability to be pleasant with others on the job, displaying cooperative attitude, maintaining composure, controlling anger and avoiding aggressive behavior, even in very difficult situations., • Reliable, responsible, and dependable to thoroughly complete work tasks and fulfill obligations paying attention to details., • Excellent oral & written communication skills., • Ability to learn college programs and policies., • Ability to multi-task and navigate multiple applications simultaneously., • Ability to learn web base communication applications i.e. email and online chat, • Ability to make decisions & work independently, • Ability to work flexible schedule including evenings and weekends, • Ability to take on responsibilities and challenges, • Ability to accept feedback calmly and effectively in high stress situations, • Ability to learn new systems and adapt to positive and negative changes in the workplace, • Ability to communicate with students from diverse backgrounds fluently in English and Spanish, • Ability to use basic office equipment and computer programs; including Microsoft Office suite- Word, Outlook and Excel specifically. Minimum Qualifications: • Experience communicating (verbal and written) effectively in a professional setting, • Fluent in English and Spanish, • Experience working in a high call volume environment., • Experience working in a customer service related position., • Some experience with computers and various software programs, specifically Microsoft Office applications including email and web communications. Additional Qualifications: • Experience in a contact or call center, • Experience with data management, • Experience working in a higher education setting For further information and to Apply: ___ VCCS is an Equal Employment Opportunity employer. Salary/Compensation: $50,000 per year recblid bd8ffvxkwyk0877m2ljr6mb9w28iho

Job Family : User Support Travel Required : None Clearance Required : None What You Will Do : Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include troubleshooting software/hardware issues and technical requests from employees via a multi-channel contact center including telephone, chat, email, and through our ServiceDesk portal. Resolving these issues will require researching our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team. Essential Job Functions: • Technical Support - Internal, • Provide in-office support for 1st and some 2nd level IT support to the Guidehouse offices in McLean, VA, Arlington, VA, Rockville, MD, and other local offices, • Provide in-office (Mclean, VA) Onboarding troubleshooting for end users and facilitation technology, • Provide mobile 1st level support to end users using a call center platform, • Troubleshoot and resolve hardware, software, application, network, user access, or related issues, • Create tickets and document all activities in helpdesk ticketing systems, • Escalate more complex problems or unresolved issues to next level of support, • Utilize and become proficient with Guidehouse' s standard support tools (i.e. Service Now), • Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems, • Monitor call queues and ensure incoming calls are answered as efficiently as possible Additional Responsibilities: • Address client questions using available information resources, • Comply with Corporate IT Service Management and Service Desk policies, procedures and directives, • Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests, • Recommend process changes as needed to improve service levels, • Communicate company policies and standards, • Stay current with information technology systems and industry trends, • Provide evening and weekend support (off-hours support), as assigned, on a rotating basis What You Will Need : • Requires a Bachelors degree and 2 years of prior relevant experience; OR 6 years of relevant experience in lieu of degree, • Ability to obtain a National Security Clearance or a U.S. Federal Government Public Trust, • Working knowledge and hands-on support of Windows 11 in an Active Directory environment, • Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams, Microsoft Azure, Office 365, Intune and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing, • Demonstrated skills in working professionally with users remotely via phone, chat, email, and in person, • Experience providing technology support and working directly with C-Suite and Executive leadership, • Strong communication (written and verbal), planning, organizational skills, managing/prioritizing multiple tasks, problem-solving skills and customer service skills, • Work effectively in a team environment to maintain Service Desk coverage and support model, • Experience supporting smart phones including iPhone and Android models, • Must be proactive, punctual and be able to multitask efficiently What Would Be Nice To Have : • Microsoft certifications are a plus, • Experience working in an ITIL environment is a plus, • Demonstrated ability to learn new technologies/solutions, • Preference will be given to candidates who are located within 50 miles of our Mclean, VA, office What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: • Medical, Rx, Dental & Vision Insurance, • Personal and Family Sick Time & Company Paid Holidays, • Position may be eligible for a discretionary variable incentive bonus, • Parental Leave and Adoption Assistance, • 401(k) Retirement Plan, • Basic Life & Supplemental Life, • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts, • Short-Term & Long-Term Disability, • Student Loan PayDown, • Tuition Reimbursement, Personal Development & Learning Opportunities, • Skills Development & Certifications, • Employee Referral Program, • Corporate Sponsored Events & Community Outreach, • Emergency Back-Up Childcare Program, • Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Competitive Pay / Flexible Schedule / Comprehensive Paid Training / Medical-Dental-Vision-Life / 401K Plan / Generous Paid Time Off - As a Call Center Agent, you will: Assist customers with inquiries, complaints, and requests through phone, email, and live chat; Provide excellent customer service by

Job Description Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you. About the Role: As a Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies. We’re looking for enthusiastic individuals with a can-do attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential as much as experience. Responsibilities What You’ll Do: • Provide guidance on provider networks, referrals and pre-authorizations., • Troubleshoot and resolve issues related to billing, payments and coverage., • Ensure compliance with HIPAA regulations when handling sensitive member information., • Collaborate with internal departments to resolve complex member concerns., • Maintain accurate records of customer interactions and resolutions in CRM systems., • Meet performance metrics such as response time, resolution rate and customer satisfaction scores., • Stay updated on policies, state regulations and healthcare industry changes. Qualifications What We’re Looking For: • Previous customer service experience, preferably in healthcare or insurance., • Strong verbal and written communication skills., • Independent decision-making and problem-solving skills with the ability to remain calm under pressure., • Ability to handle high call/chat/email volumes effectively., • Proficiency in computer applications, including CRM and customer support platforms., • Must be 18 years or older, • Paid training, • A culture that celebrates YOU, • Opportunities for growth and advancement, • A team that’s got your back

Job Description Mission: In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution. Culture Competencies: S.T.R.I.V.E • Maintains our members' and employees' trust by safeguarding their financial data and information., • Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'., • Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles. The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals. Major Duties & Responsibilities • Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates., • Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions., • Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly., • Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected., • Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures., • Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue., • Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe., • Works with other team members and departments to provide assistance and resolution to member inquiries., • Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills., • Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act., • Performs other duties as assigned. Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required. Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services. Supervisory: None Required. Time in Service: None Required. Salary: Metropolitan Area (DC, MD, VA) Minimum $47,772.01 - $71,658.01 Maximum Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement. Equal Opportunity Employer/Veterans/Disabled All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Benefits: Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Online Help Desk Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We have an opening for a talented Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email. Interact with customers and colleagues in a professional manner. Interact with customers and colleagues in a professional manner.

As a Online Customer Experience Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Virtual Customer Care Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Description USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir). The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: • Respond to email or chat messages for customers seeking help., • Walk customers through problem-solving process., • Run diagnostic programs to resolve problems., • Follow up with customers to ensure issue(s) were resolved., • Gain feedback from customers about system usage., • Run reports to determine malfunctions that continue to occur., • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk., • Utilize Attempt First Call Resolution (FCR) for all requests received., • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution., • Excellent verbal and written communication skills, • Strong understanding of advertising and communications practices., • Operational experience with ServiceNow, • Experience within the Intelligence Community, • Exhibit excellent customer service, organizational and time management skills, • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire., • Ability to work independently and yet be effective within a team setting., • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment., • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals., • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others., • Excellent skills in Microsoft Word, Excel, and other Office applications., • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues., • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired., • Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance. Work Location / Schedule: • None USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment. For more information about USmax or to apply for a position, visit .

Job Description CLASSIFICATION Non-exempt REPORTS TO Client Care Center Manager JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer customer service calls in a timely and professional manner., • Ensure privacy of customer information by adhering to bank verification standards., • Provide customers with accurate and precise information in response to requests., • Transfer customers to the appropriate personnel within the bank in a professional manner., • Diffuse challenging situations and determine whether manager input is needed., • Provide technical support for electronic self-service bank products., • Conduct research and follow-up on customer requests as needed., • Sell and/or refer Bank’s products and services to customers and prospects., • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers., • Efficiently manage phone, email, and online chat workflow., • Provide timely support and solutions to customer inquiries received via the online messaging channel., • Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines., • Complies with all policies and procedures as applied to the Bank's BSA/AML policy., • Professional phone speaking skills., • Excellent customer service skills., • Excellent product knowledge., • Proficient typing skills., • Proficient in Excel, OneNote and Microsoft Word., • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal)., • Must be able to work all department shifts., • High school diploma or equivalent required., • Two years sales & service experience required., • Prior digital communication customer support experience preferred., • One year banking/financial institution experience preferred., • One to two years Call Center experience preferred. This position has no supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Hours of Operation Monday through Friday: 8:00 a.m. – 6:00 p.m. & Saturdays: 8:00 a.m. – 2:00 p.m. Please note: You must be available to work any time between the hours listed above. Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Northstrat is seeking a Tier 1 technical support operator to assist customers using space-based broadband communication services. As an SNOC Operator, you will directly interface with government customers, triage and resolve technical and administrative issues, and escalate unresolved issues. This role is critical to ensuring a seamless customer experience and mission assurance across classified and unclassified communications environments. You will work with cross-functional engineering and business support teams while using ServiceNow for ticketing and accessing the knowledge base. Key Job Responsibilities · Authenticate users and confirm credentials in accordance with access control policies. · Triage incoming support cases, collect necessary context, and determine appropriate resolution paths. · Manage inbound service desk communications across chat, phone, and ticketing channels. · Create and maintain a complete record of all customer interactions in the SNOC system of record. · Tailor and refine the ServiceNow interface to support mission-specific workflows and templates. · Escalate service interruptions or complex technical issues to Tier 2 engineering teams as needed. · Deliver technical support for fielded systems, including end-user devices, network connections, and cloud services · Use cloud-based applications used to monitor state of health of key services · Provide support for administrative issues spanning account management, order management, reverse logistics, billing, and contracting. · Maintain awareness of customer satisfaction metrics and participate in continuous service improvement efforts. A Day in the Life In this role, you'll work to maintain 24/7 operations, including a potential on-call rotation. You’ll start each shift reviewing ticket queues and current service alerts, then interface with users. You’ll authenticate users, apply troubleshooting steps, and escalate issues to Tier 2 when appropriate. Throughout your shift, you'll monitor real-time performance dashboards and contribute to the resolution of open problem records. You’ll conduct follow-ups with customers for open cases and document all activity for accountability. Requirements • Must be a U.S. citizen with an active or current Secret clearance, • ·Must have at least 2+ years of experience in technical support, IT service desk, or network operations, • · 1+ years of experience using AWS or equivalent cloud service management applications (i.e. CloudWatch, CloudTrail), • Proficient with ServiceNow for case management, • Top Secret clearance; SCI eligible, • Experience supporting government customers or working in a secure operations center, • Understanding of broadband communications systems or satellite networks, • Demonstrated ability to follow runbooks and adapt them for evolving mission need Benefits Work/Life Balance Northstrat values true work life balance. We offer power of choice benefits designed to best meet the needs of you and your lifestyle. Our benefits programs are designed to support and encourage wellness, healthy living, retirement investment, and lifetime learning. Pay Range There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. We also offer competitive compensation, benefits, and professional development opportunities. Please refer to our Benefits section for additional details. Flex Time Northstrat does not mandate specific working hours. Although project requirements may dictate schedules, a Northstrat employee is only required to work an average of 8 hours per weekday over the course of a month. For example: John worked 12 hours on June 1st to meet a project deadline. On June 15th, John only worked 4 hours because he left early for a long weekend. John’s IBA was not debited for time off because flex time allowed him to carry over those 4 hours from June 1st. Individual Benefits Account (IBA) To attract and retain the highest quality staff, Northstrat provides a unique and versatile benefits package, the Individual Benefit Account (IBA), which places the power of choice in the hands of our greatest asset – the employee. The purpose of the IBA is to provide attractive benefits to all full-time employees of Northstrat on a flexible basis that enables each covered employee to select a package that best suits his or her needs. Whether those needs are paid time off, medical expenses, prescription drug expenses, cash disbursement, or a combination of any of these, the IBA provides flexibility to help you meet your specific goals. The IBA can be used for such things as: IBA Benefits accrue each month in the amount equivalent to 50% of the employee’s monthly compensation rate. That is, the effective dollar amount of this accrual is in addition to an employee’s salary. Profit Sharing Plan (PSP) The PSP is a qualified retirement plan that Northstrat funds quarterly on the employee’s behalf through the IBA in the amount equivalent to 25% (up to the IRS contribution limit) of the employee’s compensation. That is, of the 50% accrual in the IBA, half of the amount accrued is applied to the PSP. Lifelong Learning Our culture promotes and nurtures a growth environment. We hire and scale rapidly to meet the needs of our partner customers. Through periodic company sponsored training events, and the ability to use IBA funds for reimbursement of work-related education expenses you will have the opportunity to continually grow your skills and abilities. Join Our Talented Team We hire the BEST employees and value each one. Since 2021, The Washington Post has recognized Northstrat among its "Top Workplaces". We think that your friends and family will like it here too, so we offer employee referral incentives. Northstrat is an Equal Opportunity Employer We are committed to fostering an inclusive, diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status or other legally protected status.

Job Description Brief Overview of Position: Strategic Operations Solutions, Inc. (STOPSO) is seeking a candidate for the role of Helpdesk III/VIP Support Specialist serving a military customer. The Helpdesk III/VIP Support Specialist provides dedicated desktop, laptop, and mobile device support to VIP users (GS-15/O6 and above). They perform daily wellness checks for senior leadership (SES/GO) to ensure optimal functionality of their technology. The Helpdesk III/VIP Support Specialist responds to VIP support requests within 1 hour and ensure timely resolution. They track all VIP support requests within ServiceNow and create tickets as necessary. They provide tailored IT configurations and training sessions for VIP users based on their specific roles and preferences and establish/maintain a dedicated VIP support line, including phone, email, and chat channels. The Helpdesk III/VIP Support Specialist coordinates with DISA AND/OR ARMY for escalated issues and ensure compliance with security policies. Required Qualifications: • Bachelor's degree in Information Technology or related field, • Alternatively, 5 years of relevant work experience in VIP-level IT support may be substituted for a degree, • Relevant certifications such as CompTIA A+, ITIL Foundation, or equivalent., • At least 3 years of experience in VIP-level IT support and troubleshooting., • Strong interpersonal and communication skills to interact effectively with senior leadership., • Proficiency in ServiceNow ticketing and reporting tools., • Familiarity with Army and DoD IT systems, including classified and unclassified networks. We are an equal opportunity employer and do not discriminate based on protected characteristics.