Lead Residential Monitor
hace 21 días
Las Vegas
Job Description Mission Statement We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time. Benefits of working at HELP of Southern Nevada 15 paid Holidays Birthday Holiday Paid sick and vacation time 403B 90% of the employee only premium is paid for Medical, Dental, Vision, and Life Insurance Employee Assistance Program (EAP) Shannon West Homeless Youth Center (SWHYC) Lead Residential Monitor Hours: Varies Third shift Status: Full Time – Hourly Reports to: SWHYC Program Supervisor About the Department: Shannon West Homeless Youth Center (SWHYC) provides safe and stable housing for youth ages 18- 24 who are experiencing homelessness. SWHYC motivates youth towards reaching self-sufficiency by providing the training and skills to further their education, employment, social and life skills. Job Summary: The Lead Residential monitor reporting to the SWHYC Program Supervisor oversees the shift responsibilities of residential monitors to ensure the shifts run appropriately. • Provides direction and support to residential monitors and provide hands-on assistance to Residential Monitors, as needed to ensure the shift operates to standards., • Provides on-site consultation/ feedback to staff members, including regular observation of program implementation through supervisions., • Conduct new hire training and shift training for residential monitors, • Conduct follow-up training, coaching's, and knowledge checks regularly, • Provide feedback on staff progress, evaluations, and areas of concern to program supervisor, • Reports all company standard and/ or ethical violations to appropriate contacts, • Effective written, verbal and listening skills. Independently initiates and responds to correspondence, • Preform daily inspections and help ensure that the facility is clean and orderly, • Ensures staff has completed the required paperwork and documentation during the shift., • Participates in staff/ resident development activities, • Assist with investigations and respond to client grievances when deemed appropriate, • Maintain safe, positive, and professional relationships with all business contacts, • Presents program information to community agencies regarding eligibility requirements, • Participate in hiring process of new staff to include interviewing and training, • Complete, inspect, and maintain all documentation including but not limited to daily activity reports, hourly logs, runaway reports, and resident tracking log, • Builds positive rapport with residents and verbally de-escalates problematic behaviors, • Assist and conduct life-skills trainings, hourly room checks, intake, and assessments, • Monitor on-campus activities: to include mealtimes, chores and other activities, • Supervise volunteers on campus when appropriate, or as required, • Complete resident discharge procedures (pack up belongings and clean out dormitory rooms) as required., • Answer and respond to phones, emails, and take messages when working inside administrative area, • Uphold and act as ambassador for all HELP policy and procedures, • Provide direct supervision to all residents during assigned shifts, • Provides crisis intervention as needed, • Supervises and document residents' ingestion of prescribed and over the counter medications, • Provides transportation when necessary, • Knowledge of local social service agencies and programs as they pertain to homeless and at-risk youth, • Experience and understanding of unhoused at-risk youth issues, • Ability to maintain order and exercise appropriate judgment in crisis situations, • Is flexible and can adjust to shifting priorities, • Establish and maintain cooperative working relationships with residents, fellow employees, other agencies and the general public, • Organize work schedule and budget time, • Understand and follow all agency policies and procedures, • General computer knowledge and ability to use Microsoft Office software, • Proof of Highschool Graduation or GED, • Active NV Driver's License and Clean DMV driving record, • 2 years' experience working with unhoused or at-risk youth, • Active Health Card, • Active CPR/ Frist Aid Certification, • Crisis Prevention Institute Certification, • Previous experience working in a social service setting