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Senior Payroll Specialist TELUS Digital About TELUS Digital TELUS Digital is a leading digital customer experience innovator that designs, builds, and delivers next-generation solutions. This includes the Fuel iX generative AI platform—an enterprise-scale platform proven with over 50,000 users that enables organizations to safely manage their AI applications, foundation models, and data sources. POSITION OVERVIEW The Senior Payroll Specialist is a Subject Matter Expert (SME) in payroll operations, responsible for processing complex multi-state payrolls, ensuring compliance with federal and state regulations, mentoring junior payroll analysts, and serving as the escalation point for complex payroll issues. This role focuses on accuracy, compliance, and operational excellence in supporting 12,000+ employees across multiple states. The position assists in the efficient operation of processing payroll, including timely entering of payroll and payroll-related data in Workday, processing timely and accurate payrolls, compiling payroll statistics, completing payroll reporting requests, and maintaining payroll control records in accordance with Federal, State, and local laws. KEY RESPONSIBILITIES • Processes bi-weekly multi-state payroll for 1,000+ employees, ensuring 100% accuracy and on-time delivery across all pay cycles., • Resolves complex payroll discrepancies and acts as second-level support for issues that routine payroll analysts cannot resolve., • Handles specialized payroll tasks, including garnishments, child support orders, escheatment, tax registrations and notices, year-end balancing, and wage attachments., • Conducts payroll audits and reconciliations to ensure accuracy and compliance, • Assists with providing training, guidance, and mentorship to new hires and junior Payroll Analysts to strengthen team capabilities., • Leads special payroll-related projects, such as process improvements, system changes, company mergers, acquisitions, or restructuring efforts., • Assists with complex multi-jurisdictional, international, or expat payrolls and ensures compliance across various country-specific regulations., • Supports the end-to-end payroll processing for large or complex employee groups., • Ensures timely and legislative-compliant payroll payments and processes., • Acts as the primary point of contact for complex, non-routine payroll queries, researching discrepancies and resolving them., • Processes payroll data in Workday HCM Payroll module, ensuring accurate data entry and system integrity., • Prepares, processes, and tracks wage garnishments and child support orders in compliance with legal requirements., • Reviews and processes all payroll-related tickets in a timely manner while ensuring appropriate backup documentation, accuracy, and obtaining necessary approvals as required., • Maintains payroll operations by following policies and procedures; reporting needed changes to leadership., • Maintains employee confidence and protects payroll operations by keeping information confidential., • Reviews and processes any authorized employment verification requests within 48 business hours of receipt., • Reviews benefit premium deductions on file feeds prior to submission of payroll., • Verifies that payroll benefits deduction amounts for each pay period are accurately withheld from the employee's paycheck., • Liaisons with auditors and manages payroll tax audits., • Resolves issues and answers payroll-related questions and escalations., • Ensures payroll best practices and procedures are adhered to and documented., • Follows internal policies and acts in accordance with relevant laws., • Prepares reports and maintains accurate records., • Coordinates with payroll vendors on tax jurisdiction updates, banking changes, and payroll processing requirements., • Collaborates with Human Resources and Finance teams to ensure accurate payroll processing and compliance., • Participates in payroll system updates and enhancements, coordinating with IT support and payroll vendors., • Other duties as requested by management. QUALIFICATIONS Required • 5+ years of hands-on multi-state, end to end payroll processing experience in high-volume environments (1,000+ employees)., • 2+ years of proven mentorship, training, or leadership experience with payroll teams or junior payroll analysts., • Demonstrated expertise in payroll compliance, multi-state tax regulations, garnishments, wage attachments, and year-end processing., • Experience with payroll systems (Workday, ADP, Paychex, or similar HRIS platforms)., • Associates or Bachelor's degree in Business Administration, Accounting, Human Resources, or related field., • Strong understanding of payroll and compliance requirements., • Strong understanding of multi-location/state/country payroll and taxes., • Strong understanding of current payroll procedures and related laws., • Organizational and leadership skills., • Attention to detail and strong communication skills., • Ability to exercise considerable discretion and judgment in handling the highest level of confidential information., • Understanding of wage attachments such as garnishments, child support, levies, and other deductions., • Proactive, flexible, assertive, with a creative approach to problem solving. Preferred • FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) certification., • Background from payroll service providers (ADP, Paychex, Conduent, etc.) or large employer payroll departments., • Experience with the Workday Payroll module (or similar HRIS systems like ADP, Paychex)., • Advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, data analysis) or Google Sheets., • Experience in contact center, BPO, or high-volume operational environments., • Familiarity with payroll audit and compliance processes. Location: Las Vegas, NV, United States Compensation: Hourly Pay - $20.00–$25.00/hour TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values: • We passionately put our customers and communities first, • We embrace changes and innovate courageously, • We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

• Establish and Maintain Client Relationships: Maintain positive interactions with clients through regular communication and meetings, building long-term partnerships., • Understand Client Needs: Gain deep insights into client business requirements and provide tailored solutions., • Coordinate Internal Resources: Collaborate with internal teams to ensure timely delivery of products or services that meet client expectations., • Monitor Client Satisfaction: Regularly gather client feedback and address any issues or complaints promptly., • Drive Business Growth: Identify cross-selling or upselling opportunities to generate additional revenue. Preferred language : English AND Chinese It would be a plus if you have previous relevant experience working with game developers or operators.

We are a U.S.-based, privately held, mid-sized company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high efficiency pumping equipment across key industries including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets. We are offering a home-based sales opportunity for an Account Manager position, remotely based in Southern California or Southern Nevada. This person will be responsible for the identification, development and implementation of sales strategies and customer solutions in a defined territory and specific customer base in the Refinery, Power Plants, Municipalities and Oil and Gas markets located in and along the territory within: Territory – Southern California and Southern Nevada. Sales responsibilities will be for aftermarket pump repairs plus parts, reliability services, sensors and field service within your assigned region. You will be conducting business development activities, cultivating customer relationships, identifying opportunities for growth, closing new business and ensuring business objectives/strategies are met within a company with a supportive culture, including our technical and sales resources to help you be successful in your role. You will have many resources available to you including a 5,000 HSP test lab, strong engineering support, high quality marketing tools, including media, brochures, case studies and training resources. You will also have access to experienced shop personnel who believe in providing our customers with a high-quality value solution. Essential Job Accountabilities: • Maintain current relationships with key accounts and prospect new customers continuously., • Execute sales calls and identify new opportunities with both existing customers and new accounts in assigned geographical area., • Grow sales within geographic territory in alignment with assigned revenue and new account development targets., • Report sales activities in Salesforce CRM Software., • Provides continuous improvement in sales coverage and effectiveness developing key areas and markets to include market share information and action plans., • Provide technical support to customers and interfaces with engineering to assure best hydraulic fit and optimal equipment efficiency., • Develop sales forecasts for the region., • Define and assist management in developing solution-based proposals that will demonstrate product value to new and existing customers while optimizing revenue and profit of sale., • Participate in weekly production /sales meeting to inform management of current and future activity., • Work collaboratively with operations to identify and maximize margins and business profitability., • Attend trade shows and industry events that impact business and build customer rapport., • Effectively promote all of Hydro's value-added products and services, utilizing a "Total Solutions" sales strategy., • Continuously build the Hydro brand, both in person and in social media presence., • Manage travel and entertainment expenses in accordance with budgets and corporate policies., • Travel up to 75% for in-person meetings at customer facilities within assigned geographic territory. Job Requirements: To perform the job successfully, an individual should demonstrate the following competencies: • Minimum education requirements include technical degree (mechanical engineering preferred) or equivalent combination of experience and education., • 5 years prior experience as a Sales Engineer, Field Service Engineer or mechanical engineer or similar., • Experience and knowledge of aftermarket service and solutions related to rotating equipment primarily with pumps., • Superior technical skills with an in-depth knowledge of various types of pumps and pumping systems and a demonstrated knowledge of historical pump information along with a solid understanding of theoretical pump technologies., • Strong business acumen and understanding of profitability in a service business environment, • Possess the ability to define problems, collect data and establish facts and valid conclusions., • Have outstanding Customer Service skills and abilities in conjunction with a positive attitude and demeanor in sales settings and at site facilities., • Proficient computer skills including Microsoft suite applications, with above average Excel and CRM experience., • Must possess a high attention to detail, have exceptional time management skills., • Have strong analytical and problem solving skills with an understanding of the root cause failure analysis process., • Ability to facilitate solutions in a fast paced, complex technology, and business environment., • Ability to work independently and be self-motivated while also being able to work effectively in a team environment. Work Environment: • Work is generally performed in a office environment and there will be instances that require activities in an industrial setting., • Individual is required to comply with safety standards and regulations and use proper PPE. We offer a full benefits package with a matching 401k and an entrepreneurial opportunity in a privately held organization.

Position Summary The Operations and Customer Care Coordinator serves as the primary point of contact for customers within the property management and pool service divisions. This role is responsible for managing customer relationships, addressing concerns and feedback, ensuring service quality, and coordinating communication between customers, vendors, and internal employees/departments. The Coordinator acts as the first line of resolution for customer issues, maintaining high standards of service before escalation to management or ownership. This role with coordinate with internal staff employees to get customer issues resolved successfully. Key Responsibilities: • Serve as the main point of contact for all customer inquiries, concerns, compliments, and service-related issues, • Respond promptly and professionally to customer communications via phone, email, and other channels, • Investigate and resolve customer complaints, ensuring timely and satisfactory outcomes, • Track and document all customer interactions, issues, and resolutions for quality control and reporting purposes, • Monitor service performance and identify trends or recurring issues to improve overall customer experience, • Coordinate with internal employees / department supervisors (maintenance, pool service, operations, etc.) to resolve service issues efficiently, • Act as a liaison between customers, vendors, and internal teams to ensure clear communication and alignment, • Proactively follow up with customers to confirm resolution and satisfaction, • Support customer communication and relationship management as needed, • Assist in developing and implementing customer service standards and best practices, • Escalate complex or high-risk issues to management when appropriate Qualifications: • 2+ years of experience in customer service, customer relations, or property management preferred, • Strong communication and interpersonal skills, • Ability to remain professional and solution-oriented in high-pressure or conflict situations, • Excellent organizational and multitasking abilities, • Strong problem-solving and critical-thinking skills, • High attention to detail and follow-through Work Environment & Schedule: • Hourly, non-exempt position, • Full-time position with standard business hours; occasional after-hours response may be required, • Office and Field based with frequent communication across departments and with external customers Core Competencies: • Customer-first mindset, • Conflict resolution and de-escalation, • Accountability and ownership of issues with the ability to delegate accordingly to internal staff, • Team collaboration and cross-functional communication, • Quality control and continuous improvement focus Why This Role Matters: This position is critical to maintaining strong customer relationships, protecting the company’s reputation, and ensuring seamless communication between customers, vendors, and internal employees/teams. The Operations and Customer Care Coordinator play’s a key role in delivering a consistent, high-quality service experience.

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • Santa Fe, New Mexico, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington