Showroom Receptionist
16 hours ago
Brooklyn
AJ Madison is currently seeking a Showroom Receptonist join our team. We are looking for someone with an upbeat attitude, who can roll-up their sleeves to help complete projects throughout the showroom and is incredibly organized. We want someone who is proactive, thorough, well-spoken, outgoing, and professional. Must be available to work on Sundays. Essential Duty and responsibilities: • Greet each person who visits the showroom, and pairing customers with available appliance advisors and designers;, • Partner with internal staff to make sure every client has a noticeably better experience;, • Answering and directing telephone calls;, • Taking and relaying messages;, • Tracking daily customer traffic, • Assisting Sales team with non-converted quotes by contacting the client to gauge interest and address any follow-up questions., • assisting in converting said quotes or reaching out to salespeople for continued follow-up., • Contacting clients 2 weeks prior to the ship date of the order to validate everything is ready, • form of payment, • Adjusting payment as needed and/or bringing any issues to the salesperson owning the order., • Items, • delivery date, • Following up with clients post-delivery, • thank you cards/messages, • ensure the delivery/installation went well, • answer any questions and potentially connecting the client with either their salesperson or Customer Service., • Assisting in growing future business., • Answering customer service and general inquiries,, • Receive all incoming packages, mail, and additional deliveries;, • Support office management duties and showroom operations, • Manage office supply and inventory, furniture, and food/drink orders., • Partner with showroom & corporate marketing teams to execute and recap local market events, • Assist with experiential projects and gifting as needed, • Follow local events SOP and checklists to track plans, run of show, and event prep, • Handle all local logistics (big and small) for events - including but not limited to service, • providers (catering, photography, rentals, floral, entertainment, a/v equipment, etc.), • contracts, submit invoicing, payments, schedules, communication, follow up, invites,, • attendee lists, mailings, and more, • Research new service providers for event projects as needed, • Provide all necessary receipts, invoices, documentation to corporate marketing, • Work with local event production resources and vendors as required, • Travel within local markets to execute community/trade events and drive community, • engagement/awareness Skills and Qualifications: • A minimum of 4 years’ experience in a customer service-related field, • Strong customer experience background & skills;, • Professional appearance;, • Outstanding attention to detail, organized, collaborative, and creative individual;, • Excellent writing and communication skills;, • Proficiency in software applications including Microsoft Word, Excel, and Outlook;, • Bonus if experience working with attendee invite management systems such as Event Farm, EventBrite, Splash, etc., • Ability to multi-task while maintaining strong attention to detail;, • Ability to take initiative, be proactive, and work independently;, • Willingness to efficiently handle administrative tasks while simultaneously balancing customer interaction;, • At least a high school diploma or equivalent;, • Must be available to work Sundays.