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A DAY IN THE LIFE OF A JUNIOR SALES ASSISTANT: As a Junior Sales Assistant, you are the primary contact for our clients. You start each day excited to establish new relationships while continuing to nurture existing ones. By meeting with our clients, you are able to build excellent rapport and more effectively educate them about our products and services. Your excellent communication skills are an essential part of your success, as you complete product presentations and give price quotes. To complete sales, you collect and enter order information all while providing superior customer service. You will meet with local business owners to present and close sales. Our mission is to create new markets and revenue streams for our clients. We focus on a national level to expanding clients into new markets to create new revenue streams for years decades to come. We look at our clients as partners, not customers. Responsibilities and Duties: • Greet customers in a courteous, friendly, and professional manner using company procedures, • Complete sales with local business owners through prospecting, • Listen attentively to customer needs and concerns; demonstrate empathy, • Clarify customer requirements; probe for and confirm understanding of needs, • Meet customer requirements by providing personalized solutions, • Confirm customer understanding of the solution and provide additional customer education as needed About You: • You are organized and manage your time effectively in order to regularly achieve individual and team goals. You feel good about playing an important role in the success of a growing company with a solid reputation., • Knowledge of basic computer operations, • Courteous with strong customer service orientation, • Dependable with proficient attention to detail, • Good listening and responding skills, • Must be flexible with the ability to adapt to changes quickly and think conceptually, • Solid problem-solving skills, • Must be willing to take the initiative
Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant