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Job DescriptionCompany Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description As a Account Manager - Mid Market, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships. What you’ll do: * Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. * Articulate value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results. * Execute the sales process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships. * Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success. * Hunt & prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel as required to connect in person, foster relationships, and represent Freshworks with purpose. Qualifications * Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory. * Strategic mindset: Curious, collaborative, and adaptable — open to learning and comfortable navigating change. * Consultative approach: Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation. * Strong communicator: A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs. * Domain knowledge: Exposure to CRM, EX, CX, or ITSM solutions is a plus. Additional Information The annual base salary range for this position is $98,400— $141,450 USD + Variable Compensation Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

Job Description At Runna, we’re on a mission to make running easy, effective and enjoyable for everyone. We're one of the fastest growing health and fitness startups in the world (and have just been acquired by the biggest name in the game: Strava)! We're always on the lookout for brilliant people who are as excited as we are about what we’re building. We have offices in London and Boston, and a CX team in Sydney. We’re big believers in building strong local teams. We primarily work on a hybrid basis out of one our of these offices, we think the best work happens when we’re together. The Run Down of Our Teams: • Content & Social - We're the ones all over social media engaging with our running community across the world! Our team includes Social Media Managers/Content Creators, Videographers, Graphic Designers, Digital Designers, Content Creators, and an amazing Community App team. For events and big races, we always need creative freelancers so keep your eyes peeled on our channels for opportunities there!, • Partnerships - We identify, negotiate, and manage collaborations with brands and platforms to accelerate Runna’s growth and visibility. We only partner with the best brands that we know our community will love! Think activations with the brands like Lululemon, Hoka, On and event activations like NYRR and Honolulu Marathon!, • Ambassadors - We work, support and promote a number of creators (from Anna Archer to Theo Baker to Romesh Ranganathan) who help promote Runna to their network! Our team manage the relationships, contracts, trips and commercial side of our 400+ Ambassador programme!, • Brand Marketing - Know the Runna brand? That's us! From our podcast, running articles on the app, our merch, to billboards over London during the marathon and activations at events: our brand marketing team are central to telling our brand story!, • Events - Our events across the globe are becoming running household names! Our incredible event team set up industry-leading activations (like the London Marathon Hub), collaboration events (Lululemon series, Tinder run-meets, etc), and our very own branded races (First to Fast 5k/First to Fast 10k)., • RunnaTV - Think our content team, but long form! We're setting up a YouTube channel to be the go-to running hub with (Olympic-level) training tips, inspiring stories, and support for our community. The team includes videographers, editors, producers, directors and creatives!, • General & Operations- The brains behind the operation: we're the Exec team, the People team, the Talent team, the Finance team, and our Legal extraordinaire. We're the ones who keep our Runna's running!, • Engineering - Our Engineering team are 50+ strong: we're the builders of the app and the infrastructure behind it, keeping our users and our data safe! We have Full Stack Engineers, Data Engineers, Platform Engineers, AI Engineers, Modelling and Machine Learning Engineers; from interns through to Tech Leads and Engineering Managers. We're constantly growing the team and number of squads we have. Check out our tech stack here., • Growth - Our Growth team is made up from Organic growth (SEO/ASO) and Performance Marketing (Paid Social/Search), a Creative team (see those amazing ads on social media? That's us!), and our CRM team. We acquire new users, onboard them, and retain them. There is nothing we love more that A/B testing on the app to give Runna's the best experience with us!, • Product - We define and iterate on features, functionality, and user journeys to constantly improve the app experience. Our Product Managers, from Associate to Principal level, lead squads and shape our roadmap by listening to users and driving features that make Runna the most personalised, functional, and loved app., • Product Design - We craft seamless user journeys and striking visual systems that shape how our brand look, feel and function at every touchpoint. Our Mid to Lead-level Product Designers work across squads creating seamless designs to make our users have the most seamless experience on our app., • Real ownership: You’ll be trusted to drive meaningful projects and shape your role as we grow., • Accelerated growth: We’re scaling quickly, and we’ll support you to scale with us., • Purpose-driven work: Help people around the world better their wellbeing through running., • Creative freedom: We value new ideas and will give you the support needed to bring them to life., • A genuinely supportive culture: We work super collaboratively and genuinely enjoy spending time with each-other! We fail fast but learn faster, and we always celebrate the wins (big or small). The Next Steps If you’re interested in joining the team but don’t see a role that’s quite the right fit, you’re in the right place: submit your CV, a quick note about who you are and what you’re looking for, and anything else that helps bring your work to life. While we can’t promise a reply to every speculative application, we do review each one and keep them on hand for future opportunities. Often, this will be the first place we look when new roles come up. For more information about us, check out our Instagram, our LinkedIn page, our Careers Page ✨