Service Dispatcher / Coordinator (In-Office)
1 day ago
Atlanta
Job Description Joe Powell & Associates is looking for a reliable and detail-oriented Service Dispatcher / Coordinator to join our team in Alpharetta. This is a full-time, in-office position (Monday–Friday, 8:00 AM – 5:00 PM) supporting our service department and field technicians. This role is the central point of communication between customers, technicians, and internal teams. Punctuality, organization, and strong communication skills are critical to success in this position. If you thrive in a fast-paced environment and enjoy keeping operations running smoothly, we’d love to hear from you. What You’ll Do Dispatching & Scheduling • Schedule and dispatch service technicians based on priority, location, and availability, • Adjust schedules throughout the day to handle urgent calls, delays, or changes, • Answer incoming service calls and assist customers with scheduling and questions, • Provide updates on technician arrival times and job status, • Enter and manage service tickets, work orders, and job details, • Maintain accurate records of schedules, service logs, and customer information, • Communicate clearly with technicians regarding job details and updates, • Work closely with the Service Manager and internal team to keep operations running efficiently, • Support additional service department tasks as needed What We’re Looking For • 3+ years of customer service or administrative experience, • Strong communication skills (phone, email, and internal coordination), • Excellent attention to detail and organizational skills, • Ability to multitask and stay organized in a fast-paced environment, • Comfortable working full-time in-office (8–5, Monday–Friday), • Reliable and punctual Preferred (Not Required) • Previous dispatching or scheduling experience, • Experience working with service technicians or field teams, • Background in HVAC, mechanical, or service-based industries Why Join Us • Stable, full-time position with a growing company, • Team-oriented work environment, • Opportunity to play a key role in daily operations, • Competitive pay based on experience Schedule • Monday to Friday, • 8:00 AM – 5:00 PM We offer integrated solutions for 24/7 mission-critical applications ranging from the smallest server room to the largest data center. Starting in 1971 with “a signature, handshake, three employees, and a shoestring budget” our company has seen tremendous growth and has built the most respected team in the industry. Our product-proficient sales staff supports you before, during and after the construction process, including all aspects of system procurement, start-up, commissioning, monitoring and maintenance, to ensure that these systems work as designed, and adapt as your company needs change. We are dedicated to ensuring mutual success through positive relationships and experiences, quality products, and extensive industry knowledge. Our motto is “Winning Together” and we can’t wait to achieve that with you and your company. If you’re ready to take your tech to the next level, need a word class product, or are looking for a powerful, industry-leading, solution, partner with Joe Powell and Associates. Get in touch with us today to learn how we can help.Meet Joe Powell and Associates\r\nFor more than 50 years, Joe Powell and Associates has been providing “mission-critical solutions” in Georgia and beyond. Our goal is to safeguard your IT applications by providing uninterruptible power supply systems (UPS), thermal management systems, network protection, rack solutions, site monitoring and power and air support services.\r\n\r\nWe offer integrated solutions for 24/7 mission-critical applications ranging from the smallest server room to the largest data center.\r\n\r\nStarting in 1971 with “a signature, handshake, three employees, and a shoestring budget” our company has seen tremendous growth and has built the most respected team in the industry.\r\n\r\nOur product-proficient sales staff supports you before, during and after the construction process, including all aspects of system procurement, start-up, commissioning, monitoring and maintenance, to ensure that these systems work as designed, and adapt as your company needs change.\r\n\r\nWe are dedicated to ensuring mutual success through positive relationships and experiences, quality products, and extensive industry knowledge. Our motto is “Winning Together” and we can’t wait to achieve that with you and your company.\r\n\r\nIf you’re ready to take your tech to the next level, need a word class product, or are looking for a powerful, industry-leading, solution, partner with Joe Powell and Associates. Get in touch with us today to learn how we can help.