Case Manager, CSD Works NV (Las Vegas)
5 days ago
Austin
Job DescriptionDescription: The Case Manager provides individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long-term service retention. This role ensures that clients have sustained access to healthcare, housing, employment, and financial assistance by addressing barriers and fostering self-advocacy skills. Reporting to the Program Manager, the Case Manager works collaboratively with Program Coordinators, community agencies, and service providers to deliver culturally responsive, person-centered care. The position requires strong communication, problem-solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility. Case Management & Client Support · Conduct client intakes, need assessments, and service plan development to identify goals and barriers. · Provide individualized case management through regular check-ins and follow-up support. · Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs. · Deliver crisis intervention and immediate problem-solving to address urgent needs. · Coordinate transportation, childcare, and other logistical support to prevent service interruptions. · Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes. Self-Advocacy & Skills Building · Coach clients with self-advocacy, communication, and problem-solving strategies to strengthen independence. · Support clients in navigating community systems, agencies, and service provider networks. · Conduct service plan reviews and update goals and interventions based on progress and emerging needs. · Empower clients to build confidence and sustain engagement in services through education and skill development. Documentation & Data Tracking · Maintain accurate and confidential case records, documenting all client interactions and outcomes. · Track service utilization and progress toward individualized goals. · Analyze data to identify patterns and trends in service access, retention, and barriers. · Ensure compliance with funding, confidentiality, and organizational reporting requirements. · Prepare summaries and updates for quarterly and annual program reports. Community Engagement & Outreach · Build and maintain strong relationships with service providers, employers, and community agencies. · Collaborate with partner organizations to facilitate referrals and resolve service disruptions. · Represent the Access to Services Program at outreach events, community meetings, and trainings. · Advocate for improved access, inclusion, and service delivery within community systems. · Educate clients and community members about available programs, resources, and support networks. Compliance & Certification · Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager. · Follow organizational policies and funding requirements to ensure all services meet compliance standards. · Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery. · Report any compliance concerns or client safety issues promptly. · Perform other duties as assigned to support program operations and organizational goals. Requirements: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: · Strong case management, advocacy, and crisis intervention skills. · Knowledge of healthcare, housing, employment, and social service systems. · Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, DeafBlind, and Disabled adults. · Excellent interpersonal, written, and verbal communication skills. · High cultural competency and understanding of marginalized or underserved populations. · Proficiency in documentation, data tracking, and service reporting. · Strong organizational and problem-solving abilities. · Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency. · Commitment to CSD’s values of equity, inclusion, empowerment, and community service. Qualifications · Bachelor’s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered. · Minimum of two (2) years of experience in case management, client advocacy, or social services. · Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred. · Experience in community-based programs, healthcare navigation, or service coordination. · Valid driver’s license and reliable transportation required. · Flexibility to work on occasional evenings or weekends for outreach or client needs.