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Job Description Summary: Performs duties as level one support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the LAN/WAN infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.) Job Responsibilities: Equipment and Technical Support • Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners, maintaining, deploying and reviewing workstations and laptop base images., • Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance., • Provides tier one technical support for all corporate network devices and across all IT platforms and applications., • Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls., • Provides end-user training and support for remote access and company issued devices. Network Setup • Assists with the management of the corporate network environment., • Ensures resources are deployed to ensure high levels of availability and optimal performance., • Serves as support for the onboarding of new/existing employees as needed to corporate network and any corporate devices as well as AV equipment installed at the HQ and any remote office locations. Continuous Improvement and Risk Management • Supports the implementation of new technologies and platforms supporting business objectives., • Assists in the management of small to medium sized projects according to project management schedules., • Safeguard company data by ensuring cybersecurity procedures and regulatory guidelines are followed., • Recommends improvements when appropriate. Other Responsibilities • BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines., • Minimum of 3 years of professional technology support (end user or desktop) or related experience., • Periodic travel to other branch offices is required along with additional travel for branch buildouts and expansions as needed., • Excellent problem-solving, communication, both verbal and written, and customer service skills., • Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members., • Services as first point of contact to receive, triage and escalate situations as needed, managing requests from support through resolution or escalation., • Ability to troubleshoot with end users to resolve operational issues and restore services., • Experience with IT Service Management ticketing and service principles., • Experience with installation and configuration of end user systems and devices, cabling and operational best practices., • Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc., • Experience with printers/copiers, basic networking, audio-video equipment and phone systems., • Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking. Preferred • Previous Financial Institution Experience., • Jira Service Management Experience. Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days' work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job Description MAURY MICROWAVE JOB DESCRIPTION Job Title: Helpdesk Specialist FLSA Status: Non-Exempt Department: I.T. Report to (Title): IT Manager Brief Summary of the Position: The Helpdesk Specialist supports the proper computer operations across the organization so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user technical support requests and in some cases the re-imaging and/or provisioning of new hardware or software. Problem resolution may require in-person, hands-on help at the workstation level or remote support. Essential Duties of the Position: • Manage basic employee onboarding processes – establishing user accounts, assigning requested permissions, deploying equipment and providing basic system training., • Manage basic employee exit processes – terminating accounts and ensuring all Company equipment is returned., • Assist in providing technical support of low to mid complexity computer and issues., • Act as an escalation point for advanced or difficult help desk requests., • Record, track and document the help desk request problem-solving process within the help desk ticketing system., • Access software updates, drivers, knowledgebases, and FAQ resources on the Internet to aid in problem resolution., • Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software., • Perform troubleshooting/resolution for remote staff members and satellite office via thorough inquiries and diagnostic techniques., • Perform hardware deployment and wire management, including workstations, laptops and printers., • Perform preventative maintenance, including checking and cleaning workstations, laptops, printers and copiers., • Test fixes to ensure problem has been adequately resolved., • Perform post-resolution follow-ups as required., • Assist in the monitoring/troubleshooting of endpoint patching and data backup processes. Requirements (education, prior work experience, special skills, etc) Note: The requirements listed below represent the knowledge and skill/experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Working towards a degree in the field of computer science and/or [1] year equivalent work experience., • CompTia A+ certification a plus., • Helpdesk support ticketing system experience a plus., • Proven analytical and problem-solving abilities., • Experience working in a team-oriented and collaborative environment., • Strong customer service orientation, with good communication skills.