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Job DescriptionSalary: $75,000 - $110,000 Annually Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Network Engineer - Professional Services Job Description Department: Services Reports To: Director of Services Job Summary The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability. Essential Functions: Network Management * Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.) * Work with Professional Services and Security on network designs * Perform hardware replacement / upgrades * Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.) * Maintain network documentation for all clients * Setup, configure and manage network monitoring and alerting * Responsible for network performance management, tuning and capacity planning * Ensure network equipment configurations are documented and backed up for all clients * Other duties as assigned VoIP Phone System Management * Manage and maintain Cisco Webex and Call Manager VoIP phone systems * Perform VoIP phone systems patching and upgrades * Ensure systems configurations are documented and backed up for all clients Tools Deployment, Configuration and Maintenance * Setup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/ texting or phone, alerting all relevant parties. * Set up and review network monitoring Metrics and respond proactively, before symptoms appear * Manage and maintain other tools used to centrally maintain multiple infrastructure platforms * Network Tools training for other team members * Look at tools through the lens of efficiency, reduce complexity, clicks, time Automation * Improve efficiency with automation and procedures * Develop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc. * Develop automated reports to provide metrics to other teams * Research and strive to further improve existing automation where possible. Maintain Documentation for common tasks to provide consistent service delivery across all clients * Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure • Maintain Documentation for network management tools and services Maintain change management records Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptions * Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices * Make DNS changes * Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed * Schedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenance * Develop Subject Matter Expertise in network management and operational best practices. * Mentor others * Obtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors. * Participate in the After Hours On-Call Support rotation * Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades * Demonstrates the ability to work efficiently and effectively without supervision. * Other duties as assigned Required Qualifications: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience * CCNA Certification * Minimum of 3 years experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching * Minimum of 1 years experience with IT Infrastructure Operations Management * Customer Service focused * Very detail oriented * Ability to work under stressful situations * Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers. * Excellent organizational skills with ability to team with others to develop and deploy projects and solutions. * Ability to obtain and maintain security clearances for our clients (if needed) * Hold a valid drivers license and be able to commute to client locations Preferred Qualifications: * Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.) * Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.) * Experience with CISCO Call Manager * Experience with network monitoring tools * Experience with NextGen Firewalls (NGFW) * Experience with Cisco Firepower Desired certification/ Licensing: Education: * BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience Other Requirements: • Ability to pass a background check Certification(s): • CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred

Job DescriptionSalary: $45,000 - $75,000 Please Note: this position is NOT remote You must live in Upstate NY ** You must be legally authorized to work in the United States Job Title: Inside Account Manager Department: Business Development Reports To: Director of Business Development Job Summary The Inside Account Manager supports the Account Managers and works on a team with other Inside Account Managers, Consultants and Solutions Architects. The primary responsibility of the Inside Account Manager is to effectively execute the tasks necessary to consummate a sales opportunity and to provide the client with all items needed to acquire or maintain products, services and support. The Inside Account Manager assists the Account Manager with opportunities by preparing proposals and quotes while effectively keeping a helping to keep an active dialogue going with the client as necessary and needed. Essential Functions: • Effectively presents customer contract renewals and service upgrades., • Completes additional duties and special assignments as requested., • Demonstrates the ability to work efficiently and effectively without supervision., • Creates / Processes Orders and tracks order status for PM or CIC Team Supervisor., • Talks with vendors/partners regarding new programs, pricing, deals and promos., • Supply & organize all part numbers, descriptions, quantities, and pricing on all worksheets., • Work with PM or CIC Team Supervisor to keep them update on quote/proposal signoffs., • Process and track RMAs for equipment returns, • Prepares quotes accordingly for equipment and renewals, etc., • Call distributors or vendors to discuss stock and pricing., • Complete purchase orders when quotes are signed., • Follows and supports a stringent sales process, effectively documenting the steps and dialogue in a presales ticket, • Effectively registers opportunities with appropriate vendor programs for equipment and product pricing competitive advantage, • Orders/Quotes replacement parts/upgrades ( i.e., Memory, hard drives), • Orders/Quotes software & licensing (i.e., Microsoft office, adobe, antivirus), • Field phone calls Hunt Group, • Other duties as requested In the performance of their respective tasks and duties all employees are expected to conform to the following: • Perform quality work within deadlines with or without direct supervision, • Interact professionally with other employees, customers, and suppliers, • Work effectively as a team contributor on all assignments, • Foster, promote, and contribute to a positive team environment throughout the company, • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Required Qualifications: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. • Analyticalthe individual synthesizes complex or diverse information, • Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully, • Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings, • Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness, • Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions, • Planning/organizingthe individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans, • Safety and securitythe individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly, • Proficient in Microsoft Office / M365 Apps, • Specifically Outlook, Excel & Word Preferred Qualifications: • Experience in the Information Technology and/or Security Industry Education: • BA/BS in Information Technology discipline or have the equivalent in experience with emphasis on business and / or Information Technology Other Requirements: • Successful background check

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.Handle and coordinate active calendars.Ensu

Learning the systems that Occipital uses (or may adopt) to manage customer support, including third-party SaaS tools and customized internal tools. Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occi

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.Handle and coordinate active calendars.Ensu

Bring your energy to the role of Costco Data Entry Clerk to work collaboratively across teams and departments, assist with organizing, stocking, and general upkeep, and respond promptly to inquiries and resolve basic issues. Perks of the role may include competitive weekly pay, flexible scheduling,

Work From Home Customer Service – Research Panelist/Focus Groups (Remote)Part-Time | Remote Work Opportunity | Flexible ScheduleAbout This OpportunityWe are seeking dedicated individuals to participate in legitimate market research studies as remote research panelists across the USA. Focus groups:

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Perks of the role may include competitive weekly pay, flexib

The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks.A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.Handle and coordinate active calendars.Ensu

Your primary responsibilities will include: -Calendar Management -Communications and problem solving with insurance companies and clients(aka: patient), -Account receivables/payables -Handling of payments in cash or credit card -various other Senior Executive Administrative duties.Most important

Job Type: Full-time Salary: $25.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job Type: Full-time Salary: $25.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Ensures communications with candidates are professional and timely.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Receptionist, you will be responsible for managing front desk operations and welcoming guests, including: greet visitors and answer phones.Duties and responsibilities can change depending on business needs.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collec

Additional duties include provide friendly assistance to customers and team members, handle orders, shipments, and basic inventory checks, work with supervisors to meet daily goals, respond to questions by phone, email, or in-person, assist with packaging, labeling, and preparing items for delivery,

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Perks of the role may include competitive weekly pay, flexib

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

Data Entry Clerk Job Duties: Maintains database by entering new and updated customer and account information.Prepares source data for computer entry by compiling and sorting information.Processes c

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a PayPal Data Entry Clerk to perform responsibilities as a Data Entry Clerk.Ensure compliance with safety and company policies.Work with your team to maintain efficiency and high standards.Perks include competitive pay, flexible scheduling, training opportunities, a supporti

We’re looking for a Remote Customer Service Rep to respond promptly to inquiries and resolve basic issues, coordinate tasks to ensure deadlines are met, and manage daily responsibilities with a focus on quality and efficiency. Other duties include assist with processing returns and exchanges, main

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

We’re looking for a Netflix Customer Service Advisor (Remote) to perform daily responsibilities with dedication.

Other duties include gain knowledge of company offerings to better serve clients, assist with processing returns and exchanges, assist with organizing, stocking, and general upkeep, follow safety procedures and company policies, coordinate tasks to ensure deadlines are met, along with work collabora

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Remote Data Entry Clerk, you will be responsible for inputting and maintaining data accurately from home, including: input data accurately into company systems from home.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

We have an opening for a talented United Airlines Data Entry Clerk (Remote) to adapt to shifting priorities and business needs, support the preparation and delivery of goods or services, and assist with organizing, stocking, and general upkeep. Other duties include respond promptly to inquiries and

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Bookkeeper Job Duties: Maintains records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance.Develops system to account for financ

Other duties include assist with processing returns and exchanges, coordinate tasks to ensure deadlines are met, respond promptly to inquiries and resolve basic issues, maintain accurate records and documentation, adapt to shifting priorities and business needs, along with gain knowledge of company

Be part of our success story as a American Airlines Data Entry Clerk to respond promptly to inquiries and resolve basic issues, follow safety procedures and company policies, and manage daily responsibilities with a focus on quality and efficiency. Other duties include provide excellent service to c

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Now hiring an experienced Coca-Cola Data Entry Clerk (Remote) to assist with processing returns and exchanges, respond promptly to inquiries and resolve basic issues, and adapt to shifting priorities and business needs. Other duties include manage daily responsibilities with a focus on quality and e

Our client is an established landscaping company in Long Island in need of a bookkeeper to join their growing business!.RESPONSIBILITIES of The Bookkeeper.Summarize details in separate ledgers and transfer data to general ledger.Reconcile and balance accounts.Compile reports to show cash receipts an

Be part of our success story as a Amazon Data Entry Clerk (Remote) to adapt to shifting priorities and business needs, respond promptly to inquiries and resolve basic issues, and follow safety procedures and company policies. Other duties include coordinate tasks to ensure deadlines are met, assist

Help us succeed as our next Costco Data Entry Clerk (Remote) to maintain accurate records and documentation, assist with organizing, stocking, and general upkeep, and assist with processing returns and exchanges. Other duties include follow safety procedures and company policies, manage daily respon

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Be part of our success story as a Amazon Data Entry Clerk (Remote) to adapt to shifting priorities and business needs, respond promptly to inquiries and resolve basic issues, and follow safety procedures and company policies. Other duties include coordinate tasks to ensure deadlines are met, assist