Computer Support Technician
3 days ago
Denver
Benefits: • 401(k), • Dental insurance, • Paid time off We are seeking a Computer Support Technician for a contract position. • Position: Computer Support Technician, • Position Type: Full Time-Onsite, • All aspects of both Remote and Deskside computer support, • Owning tracking and resolving Information Technology (IT) incidents and requests, • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs, • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems, • On Call SupportQualification Requirements:, • High school diploma or equivalent required; Bachelors degree preferred., • Two (2) years experience in an enterprise call center help desk service desk and/or desktop support operations, • Experience configuring installing troubleshooting and maintaining MS Windows/Apple operating systems in a large network environment, • Problem Management and Critical Thinking skills (Resource Allocation and Application), • Acclimate/Accommodate within changing IT Environments, • Active listening skills and effective communication skills, • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.Certifications:, • HDI Analyst Certification (e.g. CSA SCA DST etc.) -- required within 90 days of hire, • CompTIA A Certification -- required within 90 days of hire, • Microsoft Certification preferred (e.g. MCTA MCSA MSCE MCSM etc.), • Apple Support Certification preferredRequired Technical Knowledge / Skills:, • Incident Management, • Process improvement knowledge (e.g. ITIL Foundations in Service Management CMMI etc.), • Enterprise ticketing application experience Technical Ticket System experience preferred., • Installation and maintenance of Windows OS, • Device Enrollment Intune/Azure, • Installation and maintenance of Apple devices, • Installation and maintenance of mobile devices, • Installation/updating of desktop software, • Remote desktop connections, • General Networking knowledge, • Network and local Printer Support, • Backup and recovery (OneDrive/SharePoint), • Preferred Computer Imaging knowledge, • Desktop performance monitoring and optimization, • Antivirus support a plusEmployee Benefits:Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more. If you are interested in this position please send me a copy of your latest resume at ___If you are interested in this position please send me a copy of your latest resume at ______________________________________________________Benefits: • 401(k), • Dental insurance, • Paid time off We are seeking a Computer Support Technician for a contract position. • Position: Computer Support Technician, • Position Type: Full Time-Onsite, • All aspects of both Remote and Deskside computer support, • Owning tracking and resolving Information Technology (IT) incidents and requests, • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs, • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems, • On Call SupportQualification Requirements:, • High school diploma or equivalent required; Bachelors degree preferred., • Two (2) years experience in an enterprise call center help desk service desk and/or desktop support operations, • Experience configuring installing troubleshooting and maintaining MS Windows/Apple operating systems in a large network environment, • Problem Management and Critical Thinking skills (Resource Allocation and Application), • Acclimate/Accommodate within changing IT Environments, • Active listening skills and effective communication skills, • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.Certifications:, • HDI Analyst Certification (e.g. CSA SCA DST etc.) -- required within 90 days of hire, • CompTIA A Certification -- required within 90 days of hire, • Microsoft Certification preferred (e.g. MCTA MCSA MSCE MCSM etc.), • Apple Support Certification preferredRequired Technical Knowledge / Skills:, • Incident Management, • Process improvement knowledge (e.g. ITIL Foundations in Service Management CMMI etc.), • Enterprise ticketing application experience Technical Ticket System experience preferred., • Installation and maintenance of Windows OS, • Device Enrollment Intune/Azure, • Installation and maintenance of Apple devices, • Installation and maintenance of mobile devices, • Installation/updating of desktop software, • Remote desktop connections, • General Networking knowledge, • Network and local Printer Support, • Backup and recovery (OneDrive/SharePoint), • Preferred Computer Imaging knowledge, • Desktop performance monitoring and optimization, • Antivirus support a plusEmployee Benefits:Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more. If you are interested in this position please send me a copy of your latest resume at ___Benefits: • 401(k), • Dental insurance, • Paid time off We are seeking a Computer Support Technician for a contract position. • Position: Computer Support Technician, • Position Type: Full Time-Onsite, • All aspects of both Remote and Deskside computer support, • Owning tracking and resolving Information Technology (IT) incidents and requests, • Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs, • Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems, • On Call SupportQualification Requirements:, • High school diploma or equivalent required; Bachelors degree preferred., • Two (2) years experience in an enterprise call center help desk service desk and/or desktop support operations, • Experience configuring installing troubleshooting and maintaining MS Windows/Apple operating systems in a large network environment, • Problem Management and Critical Thinking skills (Resource Allocation and Application), • Acclimate/Accommodate within changing IT Environments, • Active listening skills and effective communication skills, • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.Certifications:, • HDI Analyst Certification (e.g. CSA SCA DST etc.) -- required within 90 days of hire, • CompTIA A Certification -- required within 90 days of hire, • Microsoft Certification preferred (e.g. MCTA MCSA MSCE MCSM etc.), • Apple Support Certification preferredRequired Technical Knowledge / Skills:, • Incident Management, • Process improvement knowledge (e.g. ITIL Foundations in Service Management CMMI etc.), • Enterprise ticketing application experience Technical Ticket System experience preferred., • Installation and maintenance of Windows OS, • Device Enrollment Intune/Azure, • Installation and maintenance of Apple devices, • Installation and maintenance of mobile devices, • Installation/updating of desktop software, • Remote desktop connections, • General Networking knowledge, • Network and local Printer Support, • Backup and recovery (OneDrive/SharePoint), • Preferred Computer Imaging knowledge, • Desktop performance monitoring and optimization, • Antivirus support a plusEmployee Benefits:Makpar offers a comprehensive benefits program including various options in the plan e.g. Health Dental Vision 401k PTO and much more. If you are interested in this position please send me a copy of your latest resume at