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Job DescriptionPosition Summary Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Onsite Support Technician. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations. With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records. Schedule/Location(s) • Monday, Wednesday & Thursday - 10am – 1pm or 1pm - 4 pm at Bronx Care (1650 Grand Concourse, Bronx, NY 10457), • Ensure that pCare’s technical requirements are followed and customer satisfaction is achieved for all aspects of the service, • Collaborate with other team members to troubleshoot and resolve any technical issues affecting services, • Familiarize customers with the use of our interactive system and its features, • Replace defective equipment as needed (tv, pillow speakers, phones), • Exceptional customer service and communication skills., • Be self-motivated and able to work independently in a fast-paced environment., • Basic technical repair knowledge., • Basic computer skills., • Customer service experience (1 year plus is preferred)., • High school diploma or equivalent., • Ability to travel to and work onsite at hospitals., • Must be able to lift 50 lbs. and climb a 6-foot ladder., • Prior practice with using hand tools, • Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination., • Competitive employee benefits package*, • Medical, Dental and Vision Insurance Plan options., • Pet Insurance Plan., • 401k Plan with Employer Match., • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave., • Employee Assistance Program (EAP)., • Employee Referral Bonus Program., • Career development and potential for advancement opportunities., • Performance bonuses. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.

Job DescriptionAs an IT Support Specialist, you'll be the go-to resource for our team’s technology needs. You’ll help keep our people productive and secure by managing devices, troubleshooting issues, and supporting the systems that keep our hybrid workforce connected. This role is hands-on, customer-facing, and central to ensuring our technology just works. You’ll partner closely with employees across every department, ensuring they have the tools and support they need to do their best work. From configuring new laptops to maintaining our AV systems, you’ll be the first line of defense when technology gets in the way, and the reason it runs smoothly when it doesn’t. If you’re proactive, resourceful, and love solving problems for people, this role will put you right at the heart of our team’s success. This is an in-office position (Mon - Fri) in our NoMad office. About Regard Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.Responsibilities: • Provide responsive technical support to both remote and onsite team members, • Configure, deploy, and maintain end-user devices across macOS, Windows, and Linux, • Manage inventory and ensure devices remain compliant with security standards, • Monitor device health with MDM tools, addressing issues proactively, • Perform routine audits to maintain system reliability and compliance, • Support, install, and troubleshoot AV and conferencing systems (Zoom Rooms, Logitech, etc.)Qualifications:, • 1+ years of IT support and troubleshooting experience, or equivalent certifications, • Previous customer service experience, • Proficiency with core IT and productivity tools (Google Workspace, Zoom, Slack, Atlassian, 1Password, MS365), • Hands-on experience with macOS, Windows, and Linux operating systems, • Familiarity with device management and imaging solutions (e.g., Jamf, MDM tools), • Working knowledge of networking and AV hardware (e.g., Ubiquiti Unifi, Zoom Rooms), • This is an in-office position (Mon - Fri) in our NoMad officePreferred Qualifications:, • Experience scripting in Bash, Python, or PowerShell, • Experience shipping and supporting devices for remote employees, • Familiarity with Jira Kanban workflows for ticket management, • Experience with Jamf Pro device managementLocation \u007C Work Authorization, • For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship, and are within the New York City metro area, • Our expectation for this role is to be in the office Mon-Fri, • We will provide relocation assistance to anyone who does not already reside in the NYC metro areaComp \u007C Perks \u007C Benefits, • Eligible for equity, • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription, • 18 PTO days/yr + 1 week holiday break, • Annual $750 learning & development stipend

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job Description IT Support Associate, End User Experience Position Overview: Brilliant Earth is hiring an IT Support Associate to join our IT team. As a member of the IT team, this role will be instrumental in ensuring that our end users receive unparalleled support and assistance, enabling them to achieve their goals seamlessly. This person must be a customer-oriented problem solver who thrives in a dynamic and fast-growing environment and possess a passion for delivering exceptional user experiences. This role requires full-time in-office attendance at our Secaucus Distribution Center location. The targeted budget for this position is $65,000-$70,000 annually. This compensation budget range may be adjusted at any time at the discretion of the company. You will: • Deliver outstanding customer service by promptly addressing end users' technical inquiries and providing solutions that meet their needs in-person, and through our ITSM solution (Freshservice), along with chat (Teams) and remote session when needed (TeamViewer)., • Manage and support various hardware components, including computers (PC and Mac), printers, QR scanners and wireless network. Ensure the availability, reliability, and security of these systems to enhance end user productivity., • Diagnose and resolve technical issues reported by end users, leveraging your exceptional research and problem-solving skills to identify root causes and implement effective solutions., • Efficiently manage and resolve tickets (incidents and service requests) reported by end users though our Ticketing Solution, ensuring minimal disruption to their workflow and delivering timely solutions, fulfilling the Company’s SLAs., • Control on-site Inventory and oversee the entire laptop lifecycle: receiving new devices, refurbishing used ones, maintaining accurate inventory levels, and securely shipping laptops to new hires across the company., • Partner with HR to seamlessly onboard new employees by ensuring their laptops are delivered and ready for use upon arrival and facilitating a smooth technology setup process., • Streamline the offboarding process by collecting company laptops, securely wiping data, and updating the Asset Management system to reflect equipment return., • Adapt and thrive in a fast-paced, dynamic startup environment, where priorities may shift, and new challenges arise regularly., • Provide comprehensive support for Office 365 applications, assisting end users with configuration, access, and usage queries., • Assist with onboarding new employees, ensuring they have the necessary technology setup and conducting training sessions to enhance end user proficiency with our systems., • Create and maintain detailed documentation on support processes, troubleshooting steps, and frequently asked questions, facilitating knowledge sharing and continuous improvement., • Collaborate with cross-functional teams to address complex technical issues and contribute to the improvement of our IT infrastructure and user experience., • 2+ years’ proven experience in providing end user support, ideally in a startup or dynamic environment., • Experience in managing and supporting hardware components such as computers (MAC and PC), printers and Scanners., • Excellent problem-solving skills with a passion for conducting in-depth research to find solutions., • Outstanding customer service skills with the ability to communicate technical information to non-technical users effectively., • A team player with excellent interpersonal and communication skills., • Highly organized and capable of multitasking in a fast-paced environment., • Knowledge in SAML/LDAP (preferably in OKTA) and Microsoft 365., • MDM tools (JAMF and Intune) knowledge, • Hardware cleanup/maintenance for on-site printers More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR p5OcwjQ6r1

Job Description This is a remote position. About TransLash TransLash tells trans stories to save trans lives. As a trusted source for journalists, thought-leaders, movement activists, researchers, and those wanting to know about trans people, we produce narratives about and for the trans community––accurately and reliably. At a time when disinformation about trans people is being used to undermine democracy and human rights, TransLash serves as a beacon of hope through the voices of our community that we share with the world. Job Summary The Producer for The TransLash Podcast with Imara Jones and The Mess: Imara’s Guide to Our Political Hellscape oversees the production of TransLash’s two news and information talk shows, ensuring that every episode runs smoothly from concept to completion. This role plays a central part in the creation, coordination, and finalization of each episode, managing deadlines, coordinating guests, preparing scripts, and supporting recordings. Reporting to the Director of Podcasts, the Producer works closely with the CEO and host to ensure each show reflects TransLash’s mission and high editorial standards. The Producer also partners with internal teams and external collaborators to deliver polished, timely episodes that engage and grow TransLash’s audience. Roles and Responsibilities Pre-Production • Research and propose guests, topics, and special series for The TransLash Podcast and The Mess., • Coordinate and schedule approved guests; send all relevant details and recording links., • Proactively facilitate communication with host, guests and any other relevant stakeholders to ensure all participants have the materials and information needed in advance., • Gather key details and materials from guests, including title, bio, approved headshots, and social media handles., • Draft guest briefs for the interviewer, as requested., • Create and prepare scripts and audio clips for each program, ensuring editorial alignment and clarity., • Support the recording of The TransLash Podcast and The Mess, ensuring smooth technical and editorial execution., • Provide fact-checking support during recording sessions of The Mess., • Work with various stakeholders to ensure best-quality recordings., • Interview guests, record, and edit audio for the “Trans Joy” segment., • Manage receipt and organization of all files from guests and hosts., • Contribute to the development and future implementation of video podcast workflows., • Provide support for video recordings as the program evolves to include video components., • Send Sound Engineer edit notes and audio files, review draft assemblies and provide detailed edits with feedback., • Listen to final mixes and sign off on completed audio., • Review episodes to ensure accuracy, tone, and quality align with TransLash standards., • Draft final show descriptions for approval by the Director of Podcasts., • Upload final programs, titles, and notes to all relevant platforms., • Select the best content for digital to promote the shows., • Research and support podcast award submissions as needed., • Coordinate sharing of requested audio with partners, including distribution platforms, podcasts, or radio outlets. Project Management • Oversee production workflows and timelines to ensure all deliverables for The TransLash Podcast and The Mess are completed on time and to a high standard., • Maintain up-to-date Asana projects and task assignments, ensuring deadlines, responsibilities, and next steps are clearly defined and visible across teams., • Anticipate and resolve potential scheduling or workflow conflicts, proactively adjusting timelines and priorities to keep projects on track., • Coordinate logistics across internal staff, freelancers, and external partners to ensure smooth execution of all production phases., • Track and communicate progress at each stage of production, ensuring transparency, accountability, and alignment across all contributors., • Support continuous improvement of production systems and workflows, identifying opportunities to increase efficiency and collaboration., • Partner closely with the Executive Producer, Director of Podcasts, sound engineers, and digital staff to ensure cohesive production planning, execution, and delivery across The TransLash Podcast and The Mess., • Work collaboratively with internal partners to align on production goals, editorial direction, best practices, workflows, and delivery timelines., • Serve as the primary point of coordination between editorial, operations, and digital media teams for the TransLash Podcast and The Mess to ensure smooth information flow and timely decision-making. RequirementsEducation and Experience • Bachelor’s degree required; Master’s degree preferred but not required. A journalism-related field of study is a plus., • Minimum of 5 years of professional experience in the news media industry, including experience in a newsroom or other fast-paced, deadline-driven news environment., • At least 1-2 years producing an interview-format show is required., • Experience working effectively with high-profile hosts is preferred., • Relevant professional certifications, courses and fellowships preferred., • Awards or formal recognition in journalism or media are considered strong indicators of excellence and are helpful to include. Required Skills/Abilities • Demonstrated ability to create culturally competent coverage and operate with sensitivity to trans and LGBTQ+ communities., • Ability to oversee high-quality remote recordings in Riverside and coach guests on remote microphone setup and recording logistics is required., • Experience producing across different podcast formats, including interview-style shows; experience in news or a deadline-driven media environment required., • Demonstrated strength in writing scripts, conducting field production, and reporting., • Work experience with Asana, Google Drive, and Slack., • Working knowledge of audio distribution, recording and editing tools, including Acast, Apple Podcasts, Audio Hijack, Audition and Riverside., • Some video production or video podcasting experience is preferred, with a willingness to learn and adapt as TransLash expands into video formats., • Strong time management and organizational skills, with the ability to manage multiple priorities and deliver high-quality work under tight deadlines., • Ability to shape, guide, and serve as a resource for team members with varying levels of experience., • Experience building, maintaining, and improving workflows is preferred., • An ear for good tape and excellent attention to detail., • Ability to analyze podcast analytics data to inform editorial and production decisions., • Standard working hours are flexible; however, the Producer must be available for host recordings, which typically occur during Eastern Time business hours., • Ability and willingness to travel occasionally for field recordings, reporting trips, or event coverage., • Remaining in a stationary position, often sitting or standing for prolonged periods, • Prolonged periods working on a computer, • Communicating with others to exchange information, • Repeating motions that may include the wrists, hands and/or fingers BenefitsWhy TransLash At TransLash Media, we don’t just tell stories—we create impact. Our award-winning journalism challenges misinformation, elevates trans voices, and strengthens democracy. By joining our team, you’ll contribute to groundbreaking investigative work that informs, empowers, and transforms public discourse. Here’s why working with TransLash is an opportunity unlike any other: Mission-Driven Work: Every project we undertake is rooted in a commitment to trans justice, truth, and democracy. Your work will directly contribute to a larger movement for equality and human rights. Meaningful Impact: Our audience is highly politically engaged and civically minded, meaning the work we produce extends far beyond storytelling—it influences policy, public opinion, and advocacy work. Innovative Storytelling: We push the boundaries of journalism through documentary podcasts, digital media, and multimedia storytelling, ensuring that critical narratives reach the widest possible audience. Collaborative & Inclusive Culture: We believe in fostering an environment where all voices are heard, valued, and empowered. Collaboration is at the heart of everything we do. Benefits: We are committed to providing competitive benefits to support the well-being of our team members. Part-time employees are eligible for the following benefits: • Medical Insurance, • Dental & Vision Insurance, • Life and AD&D Insurance, • Gym Reimbursement Program, • Wellness Rewards How to Apply Please submit your resume and a brief cover letter describing your interest in this role and how your experience aligns with the responsibilities outlined. Along with your application, include 2–3 examples of your podcast production work, such as episode links or audio clips, and provide a short description of your role on each project or episode. Work samples are an essential component of this application. Applications submitted without relevant work samples cannot be considered. If your examples are hosted privately, please ensure that links are accessible to reviewers. TransLash is an equal opportunity employer. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. If you seek an accommodation, please advise in writing at the time you apply.

Job DescriptionAbout UsNourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits.Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.Learn more about us here and read about our recent Series B here.About the role As the Senior Manager, Customer Experience at Nourish, you'll lead the charge in building and scaling a high-performing CX team at one of the fastest-growing healthcare start-ups. You'll help design and manage CX team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient and provider experience. You'll be at the forefront of innovation in healthcare operations, leveraging AI and technology to streamline workflows, and support Nourish's unique care model. Your work will directly shape how our CX function supports business growth, new product launches, and the future of the company. This is a highly cross-functional role that sits at the intersection of operations, and the dietitian and patient experience. You'll manage and develop a team of CX Associates, collaborate with teams across Product & Engineering, Revenue Cycle Management and Provider Operations. You'll collaborate with external vendors and BPO partners, and lead critical operational projects from ideation to execution. This role reports directly to the Head of CX and will have a significant hand in shaping the success of CX at Nourish. This is a full-time role. We prefer NYC-based candidates who can work from our Flatiron office 1–2 days per week, with some remote flexibility, but we're also open to fully remote candidates if it's the right fit. Key responsibilities: • Manage and lead a team of CX Associates, providing ongoing performance feedback, coaching, and career development., • Oversee day-to-day CX operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients and dietitians first., • Lead hiring, onboarding, and training initiatives to scale the CX Associate team., • Continuously identify and implement workflow optimizations to improve SLAs, CSAT and handle times., • Act as a cross-functional liaison between RCM, Product, Provider Operations, and external vendors and BPOs, • Ensure smooth operational launches for new business lines., • Own and drive ad-hoc operational projects to support business growth and process improvement., • Develop and manage key performance metrics to track team productivity and workflow success. We'd love to hear from you if: • You have 5+ years of experience, with at least 2 years managing a team of 3 or more., • You excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams., • You are a strong communicator with high EQ and know how to tailor messaging for different audiences., • You approach problems with a patient-centric approach, focused on delivering best-in-class experience across a patient's health journey, • You have a bias for action and are a proactive, independent problem-solver who thrives in dynamic environments., • You're tech-savvy, with experience using platforms like Front, Aircall, Intercom, and are quick to learn new systems., • You are highly organized, detail-oriented, and can maintain structure even when processes evolve frequently., • Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.More InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsTeamCompensation & BenefitsHow We WorkPlease note that you must be legally authorized to work in the U.S. for this position.

Job DescriptionCompany Description We connect the world’s top investors and business leaders to the insights that shape investment decisions. From private equity firms and hedge funds to leading consultancies, our clients count on us to find the exact expert they need — fast. Since 2007, we’ve grown to 1,500+ people across global financial hubs, becoming a trusted research partner to thousands of decision-makers. This is where ambitious people come to accelerate their careers. Job Description As a Desktop Support Engineer, you’ll play a vital role to keep our business running smoothly! Providing first line support within our Tech Success team, you’ll fix all technology issues that our employees may face. You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe. Some of your responsibilities will include: • User account creation, maintenance and closure, • Issuing equipment, inventory management, organise deliveries and shipments, • Provide technical support for desktop and laptop systems, including Windows and Mac environments., • Desk configuration of meeting and conference spaces Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us. Qualifications • Proven experience in a desktop support or a related IT support role., • Ability to set up and support MacBook laptops is essential, • Excellent communication and interpersonal skills., • Proficiency in network troubleshooting and IP configuration., • Experience with inventory management practices., • Hands-on experience with dual-screen setups and familiarity with HDMI, VGA, and other hardware cables., • Experience with Google Admin Console and Google Suite is preferred., • Ability to work independently and as part of a team., • A proactive and customer-focused approach to IT support. Additional Information How will you be rewarded? • Salary: $60,000 to $65,000 per annum, dependent on experience. Plus an annual bonus of up to 5%., • Vacation: 15 days (which increases to 20 days after 2 years of service) plus US Holidays., • Learning: personal development allowance of $1,150 per year., • Health and well-being: a variety of insurance plans, including health coverage by Cigna, Medical Insurance, Dental insurance and Vision plan, plus a personal HSA (Health Saving Account) and Medical FSA (Flexible Spending Account). And also a variety of health and wellbeing events to focus on mental health., • Future and family: 401K matching up to 5% of your base salary, life insurance, a long-term disability policy dependent care FSA and pet insurance., • Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays', • Social: weekly optional social gatherings, daily breakfast and snacks, social events, • ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge) We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description We are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities • Provide first level contact and convey resolutions to customer issues, • Properly escalate unresolved queries to the next level of support, • Track, route and redirect problems to correct resources, • Update customer data and produce activity reports, • Walk customers through the problem-solving process, • Follow up with customers, provide feedback and see problems through to resolution, • Utilise excellent customer service skills and exceed customers’ expectations, • Ensure proper recording, documentation and closure, • Recommended procedure modifications or improvements, • Preserve and grow your knowledge of help desk procedures, products and services Requirements • Proven working experience in providing help desk support, • Proficiency in English, • Working knowledge of help desk software, databases and remote control, • Strong client-facing and communication skills, • Advanced troubleshooting and multi-tasking skills, • Customer service orientation, • BS degree in Information Technology, Computer Science or equivalent

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Job Duties: Hands-on hardware troubleshooting Proficient in client / server network application deployment, support, and troubleshooting Active Directory configuration, management, troubleshooting Should be a self starter and get things done with minimal guidance and meet deadlines. Responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. Provide day-to-day technical support to end-users via phone, remote access and desk-side support. End user helpdesk support to address all technical issues. Assists end-users with basic computing and telecommunication issues and questions. Ensure all problem tickets are closed within their established guidelines. Perform special projects and miscellaneous duties as requested and as time permits. Requirements: Experience using some type of Remote Desktop Support Tool. Ability to manage time effectively and complete required projects on time. Strong multi-tasking skills, attention to detail. Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience. Understanding of VPNs and Wi-Fi profiles is a plus. Experience with Telecom/VOIP and MS windows image deployment is a plus.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job DescriptionSalary: $16.50/hr The Audio/Video Intern is directly responsible for recoding and editing audio/video content for OkayAfrica & Okayplayer, taking projects from raw capture to final delivery. The intern will gain a keen understanding of the post production workflow, including syncing, assembly, audio mixing, and graphics implementation. Adaptability and a sharp creative eye are essential to meet the evolving technical needs of our team. The ideal candidate would have the following: • Assist in setting up and operating recording equipment (microphones, mixers, audio interfaces) for interviews, podcasts, and voice-over sessions., • Record and engineer high-quality audio, monitoring levels and ensuring clarity during sessions., • Edit and clean raw audio recordings to remove mistakes, background noise, and filler words., • Mix dialogue, music tracks, and sound effects to create a balanced, professional, and broadcast-ready final product., • Assemble and arrange audio segments for long-form content like podcasts, including adding intros, outros, and advertisements., • On-Set Production Support: Provide hands-on support during on-location and in-studio video shoots by assisting with equipment setup and breakdown, operating boom microphones to capture high-quality audio, and acting as a production assistant (PA) to the entire crew., • Audio Distribution & Platform Management: Prepare, format, and manage the final uploads of all audio content to Digital Service Providers (DSPs) such as Spotify and Apple Podcasts, ensuring all files meet industry standards for public distribution., • Media Management & Archiving: Meticulously organize and archive all raw audio files, project sessions, and final masters according to the company's workflow, ensuring all assets are easily accessible for future use., • Post-Production Collaboration & Delivery: Act as a key liaison between audio and video teams by delivering final mixed audio tracks to editors and providing collaborative support to ensure a seamless and efficient post-production pipeline. We are seeking a candidate who is deeply immersed in the culture we represent and is eager to build a foundation in media production. This role is a key support function for our creative team. To be successful in this role, you should have: • A deep and authentic passion for Black culture, with a strong knowledge of its musical evolution, including Hip-Hop, R&B (from the 90s to present), Afrobeats, and Amapiano. This is crucial for informing your work in audio editing and scoring., • Proficiency in an audio editing software/DAW (Digital Audio Workstation) is required. Hands-on experience with Adobe Audition or Pro Tools is highly preferred. Familiarity with Logic Pro or Ableton Live is also a major plus., • A portfolio of personal or academic projects that demonstrates your skills and aptitude for audio production, music creation, or on-set sound recording., • Excellent organizational and time-management skills, with a keen eye for detail that is essential for archiving audio files and managing uploads to DSPs., • A fundamental understanding of various social media platforms (TikTok, Instagram, YouTube, etc.) and how audio drives engagement within video content., • A collaborative spirit with strong communication skills, ready to support the production and post-production teams in a fast-paced, deadline-driven environment., • The ability to work on-site at our Brooklyn office 3 days per week and be based in the NYC metropolitan area. While performing the responsibilities of the job, the following are working conditions will be encountered. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. • Hybrid work schedule; Part Time in-person & remote, • Areya Media adheres to a hybrid work model. This role will be expected to report into the office (NY) 3 days per week (subject to change depending on business needs)., • 24 hours per week Areya Media, Inc. offers the following compensation package: • Hourly salary: $16.50/hr Areya Media, Inc. is committed to defining and amplifying the voices of creators, contemporaries, and the people they inspire. The creation of bold, original and compelling content to entertain, inform and inspire Okayplayers audience.

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.