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- New York University
Customer Service Representative (CSR)11 days ago$26–$32 hourlyFull-timeManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
Immediate start!Easy apply - Polumbo Studio
Project Manager Artist Studio9 days ago$25–$35 hourlyFull-timeBushwick, BrooklynLocation: Bushwick Type:Full Time Hybrid (In-Person and Remote) flexible schedule Salary: Competitive, based on skills, qualifications, and experience We are an installation and sculpture-based studio located in Bushwick, renowned for creating large-scale, multimedia projects for international exhibitions, museums, private clients, and galleries. We are seeking a detail-oriented and highly organized Project Manager to join our dynamic team. The ideal candidate is a self-motivated team player who thrives in a high-stress environment, excels at managing high-level clients and tight deadlines, and brings exceptional organizational skills with experience collaborating with diverse in-house and contracted teams. This hybrid role blends in-person and remote work, offering a flexible schedule averaging 30 hours per week. With strong advancement potential, this position is perfect for a proactive individual eager to support the studio’s creative vision and operational success. Roles and Responsibilities Administrative Primary Contact: Act as the main point of contact for the studio, managing all communications and inquiries. Communication Facilitation: Foster effective collaboration between the artist and studio fabricators. Studio Meetings: Lead weekly studio meetings, track actionable items, and provide regular progress reports. Record Maintenance: Develop and maintain detailed studio records, including vendor lists, artwork inventory, and supply requests. Timeline Development: Create project timelines, define deliverables, establish deadlines, and proactively address potential issues. Technical Proficiency: Leverage expertise in database and archive management using tools such as MacOS, Microsoft Office, Google Workspace, Asana, Airtable, Adobe Creative Suite, and ArtSystems. Freelancer Oversight: Manage time cards for freelancers. Budget Tracking: Oversee and track budgets for all projects. Financial Coordination: Handle invoicing and monitor accounts receivable. Qualifications Proven experience in an artist’s studio or contemporary art gallery. Demonstrated project management experience. Exceptional organizational skills and meticulous attention to detail. Proficiency in MacOS, Microsoft Office, Google Workspace, Asana, Airtable, Adobe Creative Suite, and ArtSystems. Outstanding written and verbal communication skills, with the ability to articulate ideas clearly and professionally. Ability to manage multiple projects, high-level clients, and tight deadlines effectively. Experience working with diverse in-house and contracted teams. We Offer Comprehensive Medical, Dental, and Vision insurance options. Hybrid work environment (in-person and remote). Paid Time Off: 3 weeks PTO + sick days + legal holidays. 401(k) retirement plan. Competitive salary + performance-based bonus. If you’re passionate about supporting a cutting-edge creative studio and have the skills to manage complex, large-scale projects, we’d love to hear from you!
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