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Trabajos remote technical support en Hoboken, New JerseyCrear alertas

  • Raas Infotek
    Technical Support Engineer
    Technical Support Engineer
    hace 14 horas
    Jornada parcial
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Saber Steel
    Sales Manager
    Sales Manager
    hace 1 mes
    $60000–$80000 anual
    Jornada completa
    Brooklyn, New York

    Sales & Business Development Representative – Steel Fabrication & Installation Location: Brooklyn, NY (serving the NYC metro area) About Saber Steel Saber Steel is a growing steel fabrication and installation company based in Brooklyn, NY. We deliver high-quality structural and architectural steel solutions to contractors, developers, and institutions across the New York City area. Our team combines technical expertise with hands-on execution, allowing us to take on projects of all sizes — from detailed renovations to major hospital and commercial builds. We’re known for reliability, craftsmanship, and building long-term partnerships. The Opportunity We are seeking a driven Sales & Business Development Representative to lead our efforts in expanding Saber Steel’s client base and market presence. This is a unique opportunity to shape the company’s growth trajectory from the ground up. You’ll be responsible not only for managing incoming opportunities, but also for building relationships with new clients and developing long-term business channels. What You’ll Do Identify and pursue new client relationships (GCs, developers, architects, hospital systems, and facility managers) Build a client base from scratch through outreach, networking, and referrals Manage the entire sales cycle from prospecting to contract execution Work closely with estimating to prepare competitive bids and proposals Strengthen relationships with existing clients to secure repeat and referral business Represent Saber Steel at industry events and networking opportunities Track and report on pipeline, sales activity, and revenue growth using a CRM platform What We’re Looking For Experience: Prior sales experience in construction, steel, building materials, or related industries preferred Business Development Mindset: Comfortable opening doors, networking, and developing new accounts Skills: Excellent communication, negotiation, and relationship-building abilities Knowledge: Familiarity with construction processes, jobsite operations, and bidding is a strong plus CRM Skills: Proficient with CRM platforms to manage pipeline, track client interactions, and stay organized Drive: Entrepreneurial spirit with the discipline to build something from scratch and hit targets Teamwork: Able to collaborate effectively with shop, field, and estimating teams Compensation & Benefits Competitive base salary plus commission (earnings tied to gross margin on closed projects) Growth-oriented role with significant long-term upside Direct access to company leadership in a supportive, collaborative environment Opportunity to make a major impact as a key driver of Saber Steel’s expansion Job Types: Full-time, Part-time, Contract Pay: $60,000.00 - $80,000.00 per year Expected hours: 20 – 30 per week Benefits: Flexible schedule Paid time off Ability to Commute: Brooklyn, NY 11206 (Required) Ability to Relocate: Brooklyn, NY 11206: Relocate before starting work (Preferred) Willingness to travel: 50% (Required) Work Location: Hybrid remote in Brooklyn, NY 11206

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