Remote technical support jobs in Valley Stream, New YorkCreate job alerts

Job Description Who We Are: St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay. Come Grow With Us! Type: Full-Time Shift: Days Hours: Varies Pay: $115,000 - $125,000 Job Summary: As a Systems Engineer III, you will be responsible for the design, deployment, tuning, administration, and recovery of mission-critical enterprise systems. You will serve as the senior technical authority, guiding IT leadership and business stakeholders on architecture, best practices, and strategic initiatives. Key Responsibilities • Architecture & Design, • Lead system architecture planning, operating-system and application configuration, and capacity forecasting., • Design and manage Google Workspace environments: tenant setup, security policies, mail routing, and collaboration tools., • Implementation & Tuning, • Deploy and optimize Windows, Google Workspace, Linux, and Azure environments to ensure peak performance and reliability., • Configure and maintain Synology NAS solutions for shared storage, backups, and virtualization targets., • Develop and execute disaster-recovery procedures and high-availability solutions., • Administration & Support, • Act as the primary escalation point for complex system administration tasks and troubleshooting., • Design, manage, implement and administer MDM environments: JAMF Pro for Apple device management, and Microsoft Intune for unified endpoint management., • Oversee Microsoft 365 administration: design, implement, and administer M365. Responsibilities include user provisioning, licensing, Exchange Online, Teams, SharePoint, and security configurations., • Infrastructure Technologies, • Administer virtualization platforms (VMware vSphere/ESXi, Hyper-V) and Azure IaaS/PaaS services & AWS, • Configure and manage SAN technologies, WAN acceleration devices, and data-warehouse systems., • Project Leadership, • Lead cross-functional IT projects, collaborating with stakeholders, managing timelines, and mentoring junior engineers., • Provide regular status updates, risk assessments, and strategic recommendations to IT management., • Collaboration & Travel, • Partner with clinical and administrative departments to align IT infrastructure with operational goals., • Education and Experience, • High school diploma or equivalent required; Bachelor’s degree in Computer Science, IT, or related field preferred., • Minimum of 10 years of progressive experience in system administration, engineering, or IT infrastructure., • Prior healthcare or hospital IT experience is strongly preferred., • Technical Expertise, • Windows Server, Active Directory, Group Policy; macOS and Linux administration., • VMware (vCenter, ESXi) and Hyper-V virtualization., • Google Workspace administration: user management, security configuration, and data migration., • JAMF Pro: enrollment, policy creation, and patch management for Apple devices., • Microsoft Intune: device configuration, compliance policies, and application management. Highly desirable., • SQL Server and MySQL database administration: backups, performance tuning, and security., • Synology NAS configuration: RAID, snapshot replication, and Active Backup Suite., • SAN technologies, backup/recovery solutions, and WAN optimization., • Networking fundamentals: TCP/IP, VLANs, routing, and firewalls., • Experience with Pure Storage, • Experience with Enterprise Backup Systems such as Rubrik, • Soft Skills & Certifications, • Strong analytical, problem-solving, and performance-tuning abilities., • Excellent communication, collaboration, and stakeholder-management skills.

Job Description Assistant Account Manager – Commercial Lines (Real Estate) Location: Hewlett, NY Compensation: Up to $90,000 (commensurate with experience) Schedule: Full-time, in-office during training (60–90 days). Hybrid option (3 days in office / 2 remote) available thereafter. About the Opportunity Harrison Gray Search has partnered with a well-established retail insurance agency in Hewlett, New York to identify an Assistant Account Manager – Commercial Lines. This individual will support a senior account manager on a high-profile book of large commercial real estate accounts, including clients with premiums exceeding $10M and hundreds of locations. The ideal candidate is an experienced commercial lines professional with Applied EPIC expertise and prior exposure to large real estate accounts in a retail insurance agency setting. Key Responsibilities • Issue and manage Certificates of Insurance for a certificate-heavy real estate book of business., • Handle endorsement requests, loss run requests, and policy checking with accuracy and attention to detail., • Support invoicing, billing, and premium tracking within Applied EPIC., • Process recommendations and maintain accurate account documentation., • Collaborate with the senior account manager to deliver consistent, high-quality service to clients., • 5+ years of commercial lines experience within a retail insurance agency (required)., • Proven experience servicing real estate accounts of significant size and complexity., • Applied EPIC proficiency (required)., • Strong technical knowledge of commercial P&C coverages., • Excellent organizational skills, accountability, and ability to manage multiple priorities., • Salary: Up to $90,000, depending on experience., • Hours: 8:30 AM – 4:30 PM, Monday–Friday., • PTO: 3 weeks’ vacation, 1 week sick time, and 15–16 additional paid Jewish holidays annually., • Retirement: 401(k) with up to 6% match through Fidelity., • Health Insurance: Comprehensive medical coverage, • Join a respected, established agency with a high-retention real estate client base., • Partner with a highly experienced senior account manager who knows the book inside and out., • Benefit from an unusually generous PTO structure and industry-leading benefits., • Hybrid flexibility is available after the initial training period.

Job Description OEC Group offers a competitive salary, a full benefits package, opportunities for professional growth and so much more! What we’re looking for… • Network Engineer with 3-5 years of experience who will be part of the global Network service team, to design, implement and maintain a robust, reliable and secured network infrastructure service, to support Group business activities., • Cisco Certified Network Professional (CCNP) certification is required., • Design and deploy from site structure cabling to local area networks (LANs), wide area networks (WANs), into a standard ubiquitous global hybrid/cloud network service., • Determine network service requirements and recommend architecture/solutions., • Install, configure, and test networking equipment., • Assess latest network technology's feasibility for adoption., • Implement and maintain network security measures (Firewalls, IDS, VPN)., • Conduct regular network security audits and vulnerability assessments, identifying and addressing potential vulnerabilities., • Respond to security incidents, investigate, and mitigate network security breaches, and develop incident response plans., • Monitor and analyze network performance, identify and improve bottlenecks., • Resolve network issues to ensure high service availability., • Optimize network performance with QoS, traffic shaping, and bandwidth management., • Create and maintain detailed network documentation, including network diagrams, configuration records, and standard operating procedures., • Generate regular reports on network performance, security incidents, and capacity planning., • Structure network solution in a scalable service, delegate transactional / operational into automation and/or external augmentation services (e.g. NOC), to intensify pace of Group network solution evolution and optimization., • Collaborate with cross-functional teams to ensure network infrastructure aligns with business requirements., • You treasure personal interactions as the key to a productive working environment, and that some calls just have to be made in international hours to build team-work., • People go to you for not only your problem-solving process, but also in how dependable you are to help address their needs., • You base your decisions on facts and data, and you enjoy coming up with solid business proposals with clear logic for decisions., • You are passionate of the latest networking technologies and enjoy envisioning practical feasibilities in your work environment., • Networking solutions: SD-WAN, on-premises LAN switch (Cisco, Fortinet), Wi-Fi, WAN (BGP, OSPF, SD-Wan), VLAN, global IP address management/planning, DNS/DHCP management, VPC, CDN, • Cloud Network certifications such as AWS Certified Advanced Networking - Specialist, Azure Networking Associate, or Google Cloud Professional Network Engineer, • Structure cabling know-how and coordination experiences, • Network monitoring, log aggregation/analysis solutions, • IT Service Management: ITILv4 foundation New York Office: 9 am-6 pm EST (Hybrid) Education & Work Experience • Bachelor's degree in Computer Science, Information Technology, or a related field, • 3-5 years minimum of experience working as a Network Engineer (7+ preferred) $120,000-$140,000 based on education and experience level. Perks & Benefits of OEC Group After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes: • Full Health Insurance Coverage (Medical Vision and Dental), • Life and Accidental Insurance Coverage, • Vacation/ Personal/ Floating Days Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more. Company Culture OEC Group provides a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team building activities! OEC Group is an Equal Opportunity Employer. #LI-Hybrid Powered by JazzHR kixYm1jZEp

Job DescriptionIs this you? Are you an experienced technologist with exceptional troubleshooting skills, a passion for learning new technologies, and a talent for developing effective processes that drive success? The ideal candidate is a strong communicator who can inspire and lead their team, while maintaining keen attention to detail and supporting task prioritization and collaboration across teams. Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? Working closely with the Data Center Manager, you will serve as a senior member of a 4-person data center team responsible for maintaining uptime, expanding infrastructure, and responding to client requests in a Tier 3 data center environment. As the on-site representatives of our company, we manage a wide range of critical physical operations, including racking hardware, deploying networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, preventative maintenance, site security, environmental monitoring, and emergency escalation response. Our team works in close coordination with the Networking and Cloud teams to successfully deliver internal projects and external work orders. We are the engine that keeps Opti9’s services running at peak performance! What are the details? Primary Responsibilities: • Supervise and mentor a team of 3–4 data center technicians, providing task assignments, guidance, and training as needed, • Manage and maintain a queue of support requests, ensuring tickets are regularly updated and adhere to team standards, • Work hands-on alongside your team to perform hardware installations, configurations, routine maintenance, and decommissions, • Serve as an escalation point for complex hardware and networking issues, offering support and solutions to your team, • Monitor and maintain power, cooling, and environmental systems, escalating any issues in a timely manner, • Collaborate actively with Networking and Cloud teams, contributing your technical expertise to deliver effective solutions for internal projects and customer needs, • Help prioritize tasks based on business impact, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs), • Ensure compliance with company standards for all physical hardware and network infrastructure installations, • Develop and document Standard Operating Procedures (SOPs) for new or evolving processes, • Act as a primary contact for facility environmental controls and take a leadership role during emergency response situations, • Drive accuracy and consistency in asset management and remote site documentation, • Maintain vendor records and continuously seek opportunities to enhance the value of vendor relationships, • 3+ years of experience in a technical role within a customer-facing organization, • Advanced hands-on experience with server hardware—including building, configuring, racking, and troubleshooting (Dell, HPE, Cisco, etc.), • Proven leadership or supervisory experience in a datacenter or similar technical environment, • Advanced experience with running and patching low-voltage cabling and fiber optic networks, • Solid understanding of networking concepts and equipment (Cisco, Arista), • Intermediate knowledge of power distribution systems, including redundant and emergency power setups, • Experience setting up and managing KVM (Keyboard, Video, Mouse) access systems, • Proficiency in using asset management systems for tracking hardware and inventory, • Experience working with ticketing systems for incident and request management, • Basic understanding of SaaS platforms and virtualization technologiesGeneral Knowledge and Experience:, • Strong leadership abilities with a continuous improvement mindset, focused on creating better workflows and experiences for your team, • Excellent interpersonal and customer service skills, with the ability to collaborate effectively with local and remote colleagues, clients, and management, • Flexibility to occasionally adjust work schedule to meet business needs (standard 40-hour week, with periodic after-hours on-call responsibilities), • Proven ability to thrive in a fast-paced environment—capable of multitasking, adapting to changing priorities, and meeting tight deadlines, • Clear and effective communicator, able to convey complex technical information in English, both verbally and in writing, • Exceptional time management and prioritization skills, • Ability to work on-site at our Garden City, NY location; weekly shifts may include weekend coverageWhat do you get from us?, • Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work, • Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy, • HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck, • Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses, • 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution, • Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability, • Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact, • Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career, • Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values, • Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership Powered by JazzHR pXEVCkKb2K

Job Description Is this you? Are you a technology enthusiast looking for a way into a fast-growing cloud solutions company? We’re looking for a Data Center Technician who has computer/server experience and wants to be part of a team that keeps our data center online and growing. Do you have experience troubleshooting computer or server hardware and an understanding of basic networking concepts? If so, this is the job for you! Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? Working closely with our other Data Center team members, you would assure uptime, build-out infrastructure and respond to client requests as part of operating a Tier 3 datacenter facility. As the on-site representatives for our company, we’re responsible for many of the physical tasks related to running a datacenter including the physical racking of devices, setting up networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, equipment preventative maintenance, site security, environmental controls monitoring and emergency escalation response. Our team is expected to regularly collaborate with Infrastructure and Professional Services teams to complete internal projects or external work orders. We are the engine that keeps the Opti9 services running! What are the details? Primary Responsibilities: * Manage a ticket queue of internal and external requests for support * Customer management and communication, responding to client ticket queue, calling customers to kick-off work or resolve issues, etc. * Internal communication with other teams to collaborate on projects and resolve issues * Support vendors on-site when they come to do work * Responsible for on-site security when our customers come to visit their equipment * Install cable pathway systems such as cable trays & cable racks * Install, cable-manage, test and label wired connections * Install and decommission hardware * Troubleshoot and resolve cabling and hardware issues * Oversee facility shipping and receiving, requires the ability to frequently move packages at 50 lbs+ * Utilizing and auditing our asset management system to make sure all hardware is accounted for * Working with vendors to restock consumable inventory * Updating documentation regularly * Creating new processes to improve the efficiency of the data center team What do you know? Technical Knowledge and Experience: * Experience with computer and/or server hardware- building, configuring, and troubleshooting * Experience with networking concepts - routing, switching, LAN/WAN, networking hardware/topology, IPv4, IPv6 * Experience installing and upgrading operating systems * Basic understanding of storage concepts – storage devices, cloud storage, storage provisioning, RAID configurations * Basic understanding of virtualization concepts – relationship between physical hardware and virtual resources General Knowledge and Experience: * High school diploma or GED (with in-field experience) or a related college degree * Able to work on-site at our Garden City, NY location • Strong interpersonal and customer service skills with the ability to work effectively with both local and remote staff, teammates, and managers, • Some formal training in the form of prior work experience or IT education classes is preferred Analytical skills that allow you to create processes to make better days for you and your team * Ability to occasionally adjust work schedule to meet business needs (standard is 40-hour week that will include weekend days, occasional after-hours requirements in an on-call fashion) * Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines * Able to clearly and correctly express complex technical concepts in English, both verbally and in writing • Strong time management and prioritization skills, • Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work, • Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy, • HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck, • Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses, • 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution, • Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability, • Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact, • Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career, • Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values, • Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership Powered by JazzHR mKC77NhA19

Job DescriptionDescription: Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming an IT Support Engineer. The IT Support Engineer is responsible for delivering high-quality technical support to the staff of the Mental Health Association of Nassau County, Inc. (MHANC). This includes providing hands-on assistance for hardware, software, and connectivity issues, as well as supporting system maintenance and documentation. The IT Support Engineer plays a key role in the day-to-day operations of MHANC’s technology infrastructure, ensuring that staff can operate efficiently and securely in compliance with HIPAA and agency protocols. This position requires strong customer service skills, troubleshooting ability, and experience working in an MSP or similarly fast-paced support environment. The IT Support Engineer must be adaptable, proactive, and able to work both independently and in collaboration with Solarus and MHANC Staff. Essential Duties & Responsibilities • Provide onsite and remote support for agency staff experiencing issues with hardware, software, email, printing, connectivity, or system access., • Utilize ConnectWise or similar ticketing platforms to document, track, and resolve technical support requests in a timely manner., • Support Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Active Directory, and Windows Server environments., • Monitor system health and alerts using RMM tools (e.g., Datto RMM); escalate critical issues as needed., • Assist in the configuration, deployment, and troubleshooting of laptops, desktops, mobile devices (iOS/Android), Chromebooks, and Thin Clients., • Provide training and guidance to end users on IT tools and best practices, including basic cybersecurity hygiene and file storage protocols., • Maintain accurate and up-to-date documentation within ITGlue or Hudu for systems, configurations, passwords, and support procedures., • Support general IT projects and technology rollouts in collaboration with Solarus, the Executive Team and Managed Service Providers (MSPs)., • Assist with user account creation, access provisioning, and deactivation across various systems., • Participate in agency security efforts by reporting suspected issues, ensuring proper workstation setup, and adhering to internal policies., • Maintain the confidentiality, integrity, and availability of electronic protected health information (ePHI) and other sensitive agency data., • Track IT equipment and assist with inventory management, equipment labeling, and asset retrieval or disposal procedures., • Perform basic network troubleshooting (e.g., printer, Wi-Fi, LAN issues) and escalate complex problems to appropriate resources., • Support agency events and staff onboarding sessions requiring technical setup (e.g., conference room tech, account access, devices)., • Perform other related duties as assigned by the IT Manager or Executive Team.Requirements: Education & Experience • Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field preferred., • At least 1–3 years of experience in a technical support or helpdesk role; MSP experience strongly preferred., • Demonstrated proficiency in troubleshooting Windows operating systems, Microsoft 365 suite, and remote desktop tools., • Experience with RMM (e.g., Datto RMM), ticketing platforms (e.g., ConnectWise), and documentation systems (e.g., ITGlue or Hudu). Other Qualifications • Strong communication and interpersonal skills; able to explain technical solutions to non-technical staff., • Detail-oriented and able to manage multiple support requests simultaneously in a fast-paced environment., • Familiarity with networking fundamentals (e.g., TCP/IP, DNS, DHCP) and basic Wi-Fi troubleshooting., • Awareness of HIPAA regulations and basic data security protocols., • Certifications such as AZ-900, CompTIA A+, or similar are a plus., • Valid NY State driver’s license with clean driving record; ability to travel to agency sites within Nassau County (approx. 25% of time)., • Ability to lift and move computer equipment (up to 40 lbs.) and work in various office environments. Benefits MHANC offers an extensive benefits package to full-time employees, which includes: • Medical, • Dental, • Vision, • Health Savings Account, • Flexible Spending Account, • 403(b) Retirement Plan, • Life Insurance, • Paid Time Off, • Paid Sick & Safe Leave, • Long Term Disability, • Short Term Disability, • Paid Holidays, • Employee Assistance Program, • Pre-Tax Commuter Benefit

Job Description Job description: Company: DK’s Enterprises Ltd Location: 159 Doughty Blvd, Inwood, NY 11096 (Far Rockaway) Industry: Managed Services Provider (MSP) Position: Full-time About Us We are a fast-paced Managed Service Provider (MSP) delivering IT support and services to a diverse range of clients. Our team thrives on solving problems, staying ahead of the tech curve, and providing excellent service. We're currently seeking a reliable, customer-focused Level 1 Helpdesk Technician to join our team. Job Summary: The Level 1 IT Support Technician will be responsible for providing front-line technical support both from the office and on-site at client locations. Approximately 35% of the role includes field work, so a reliable vehicle and a valid driver’s license are required. This is a 100% in-office role—no remote or hybrid work options are available. Key Responsibilities: • Provide Level 1 IT support via phone, email, and in person for desktops, laptops, printers, and other endpoints, • Troubleshoot hardware, software, and basic networking issues across multiple client environments, • Perform system maintenance, patching, and user support, • Document work in the ticketing system and escalate complex issues as needed, • Deliver on-site technical support at client locations (approximately 35% of the time), • Minimum of 1 year of hands-on IT experience (preferably in an MSP or similar environment), • Strong customer service and communication skills, • Reliable vehicle and valid driver’s license (required for field work), • Working knowledge of Windows OS, Microsoft 365, and basic networking concepts, • Must be detail-oriented, self-motivated, and capable of managing multiple tasks, • Paid sick time and PTO, • Health insurance, • Vision insurance, • 401(k) with company match Benefits: • 401(k), • 401(k) matching, • Health insurance, • Paid time off, • Parental leave, • Professional development assistance, • Vision insurance Company DescriptionDK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.DK's Enterprises has been a cornerstone in the New York State Managed Service Providers (MSP) industry for 25 years. Our commitment to long-lasting client relationships, transparency, dependability, integrity, versatility, and teamwork sets us apart in the industry.

Job Description We are a lean size medical imaging service provider located in Queens, NY. The company serves a diverse group of clients to provide quality imaging services. The company is seeking an Operations Manager that will be instrumental in accelerating the growth of our business. The role involves interaction with company clients as well as working closely with the CEO. Key Responsibilities • Interact with key customer stakeholders to ensure seamless execution of client engagements, • Lead internal coordination of support staff, • Administration of monthly billing and Key Performance Indicators, • Schedule internal staff and third-party vendors, • Credential select employees to service clients, • Provide outstanding customer service. Qualifications • Passion for/interest in healthcare and working with people, • Energetic self-starter with excellent attention to detail, strong process/project management and organizational skills with the ability to think end-to-end., • Excellent verbal and written communication skills, with ability to explain technical concepts in a simple, easy to understand way., • Strong problem-solving skills and willingness to get into the details to identify solutions., • Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced environment., • Experience working in a deadline driven environment., • Experience/familiarity with workflow management tools/platforms a plus, • Proficiency with Microsoft Office Training to be provided Position is not remote; expectation of four days per week in office Salary Range: $70,000 to $85,000 annually + bonus + benefits The above represents the expected salary range for this position. Ultimately, in determining your pay, we will consider your experience, and other job-related factors. Benefits include: • Competitive base salaries, • Bonus incentives, • Retirement savings plan

Job Description Job Description Wine.com is hiring a Customer Service Lead. This is a vital role, helping provide leadership infrastructure and support expertise within our Customer Service team. Our Customer Service Leads help the team’s day-to-day operations run smoothly and help provide subject-matter expertise on basic and advanced support issues. In addition to their roles with our daily operations, Customer Service Leads also help own specific areas of advanced support. *Please only apply if you live in one of the available locations below. Available Locations: FL, NY, NJ, NC, OH, TX, MA (Remote role) Shift: Tuesday - Saturday Responsibilities • Help oversee the day-to-day functioning of our Customer Service department, including: o Leading and coaching teams on development opportunities o Having a positive and professional attitude while leading teams through diversity and change o Working on elevating processes and will improve the customer experience o Tracking our various support queues and our staffing for those queues, and ensuring we have the resources needed to hit our response time goals o Handling customer escalations that need specialized attention and resolution o Answering agent questions in Teams in a timely and helpful manner o Flagging and tracking technical and product issues to the necessary internal teams o Keeping agents updated on key product and operational changes • Serve as the Lead for 1-2 specialized areas of support (we’ll call these Lines of Business, or LOBs). Within those LOBs, you’ll be responsible for: o Tracking and helping improve key performance metrics, such as CSAT, response time, and QA scores o Helping build out our knowledge infrastructure, including training, Knowledge Base, and Zendesk materials o Assisting agents working in their LOBs, providing help with advanced issues and answering subject-specific questions o Working cross-functionally as needed with other departments at Wine.com o Working with our workforce management function to ensure that your LOB is properly staffed Requirements • Track record of strong performance at Wine.com, with strong reviews and excellent CSAT and productivity metrics, • Demonstrated ability to learn new areas of support, and perform at a high level within those areas, • Proactive and solution-oriented, • Able to help agents learn basic and advanced support tasks, • Able to multi-task, and to pivot responsibilities as dictated by support volumes, • Strong verbal and written communication skills, • Strong interpersonal skills

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

This role requires a strong blend of technical construction knowledge, financial acumen, and exceptional skill in coordinating diverse teams and complex scopes.

As an APM, you will support the Project Management team in planning, coordinating, and executing commercial HVAC projects from start to finish. Support with documentation, RFIs, change orders, and progress reports. A supportive team environment with exposure to major commercial projects.

This role requires a strong blend of technical construction knowledge, financial acumen, and exceptional skill in coordinating diverse teams and complex scopes.

We are exclusively helping out a large WNY commercial construction company in hiring a Project Manager.This position offers one of the best benefit packages around compared to other construction firms, who works on the biggest and best projects across WNY.The Construction Project Manager will overse

The successful candidate will support two Senior Project Managers across a range of projects, assisting with both site-based and office-based responsibilities. Support Senior Project Managers with day-to-day project coordination. Provide support with project documentation, schedules, and reporting.

We are exclusively helping out a large WNY commercial construction company in hiring a Project Manager.This position offers one of the best benefit packages around compared to other construction firms, who works on the biggest and best projects across WNY.The Construction Project Manager will overse

A supportive team environment with exposure to major commercial projects. As an APM, you will support the Project Management team in planning, coordinating, and executing commercial HVAC projects from start to finish. Support with documentation, RFIs, change orders, and progress reports.

The company offers strong career growth, exposure to diverse project types, and a supportive, collaborative environment. Our client is a multi-disciplinary firm providing architecture, structural and geotechnical engineering, interior design, landscape architecture, and digital modeling and animatio

Our client is a leader in renewable energy development, dedicated to delivering high-quality commercial and small utility-scale solar & BESS projects that drive a cleaner and more sustainable future.We pride ourselves on collaboration, innovation, and excellence in execution.The ideal candidate will

Supports and incorporates ED&C Quality Management standards and processes. Mentors and guides staff members, teams, and supports development of team members.

Our client is a leader in renewable energy development, dedicated to delivering high-quality commercial and small utility-scale solar & BESS projects that drive a cleaner and more sustainable future.We pride ourselves on collaboration, innovation, and excellence in execution.The ideal candidate will

The successful candidate will support two Senior Project Managers across a range of projects, assisting with both site-based and office-based responsibilities. Support Senior Project Managers with day-to-day project coordination. Provide support with project documentation, schedules, and reporting.

Glazier/Construction Assistant Project Manager.Adler Windows is NYC’s premier window installation company.Founded in 1986, our passion has always been to build projects with great teams.We live and breathe our core values: (1) Safety always comes first (2) Do the Right Thing; (3) Dedicated; (4) Ow

Our client is a multi-disciplinary firm providing architecture, structural and geotechnical engineering, interior design, landscape architecture, and digital modeling and animation services. The company offers strong career growth, exposure to diverse project types, and a supportive, collaborative e

Glazier/Construction Assistant Project Manager.Adler Windows is NYCs premier window installation company.Founded in 1986, our passion has always been to build projects with great teams.We live and breathe our core values: (1) Safety always comes first (2) Do the Right Thing; (3) Dedicated; (4) Own I

Supports and incorporates ED&C Quality Management standards and processes. Mentors and guides staff members, teams, and supports development of team members.

Construction Project Manager (Bilingual).We are seeking an experienced Construction Project Manager (Bilingual | English & Mandarin) to oversee and manage construction projects from inception to completion.The ideal candidate will possess strong leadership skills, a deep understanding of constructio

Our client is a multi-disciplinary firm providing architecture, structural and geotechnical engineering, interior design, landscape architecture, and digital modeling and animation services. The company offers strong career growth, exposure to diverse project types, and a supportive, collaborative e

Support with documentation, RFIs, change orders, and progress reports. A supportive team environment with exposure to major commercial projects. As an APM, you will support the Project Management team in planning, coordinating, and executing commercial HVAC projects from start to finish.

Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the preparation and delivery of goods or services. Perks of the role may include competitive weekly pay, flexib

Provide support with project documentation, schedules, and reporting. The successful candidate will support two Senior Project Managers across a range of projects, assisting with both site-based and office-based responsibilities. Support Senior Project Managers with day-to-day project coordination.

Bring your energy to the role of Amazon IT Support Technician to diagnose and resolve hardware, software, and network issues for employees. Perks include competitive pay, flexible scheduling, training opportunities, a supportive work environment, and career growth potential.

Our client is a leader in renewable energy development, dedicated to delivering high-quality commercial and small utility-scale solar & BESS projects that drive a cleaner and more sustainable future.We pride ourselves on collaboration, innovation, and excellence in execution.The ideal candidate will

Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shifting priorities and business needs. Perks of the role may include competitive weekly pay, flexible sch

Glazier/Construction Assistant Project Manager.Adler Windows is NYC’s premier window installation company.Founded in 1986, our passion has always been to build projects with great teams.We live and breathe our core values: (1) Safety always comes first (2) Do the Right Thing; (3) Dedicated; (4) Ow

Create, maintain and update installation instructions, training material and other technical documents. Compile, organize and write online help files to support end-users. Write technical documents in compliance to the company’s established standards and guidelines.

Glazier/Construction Assistant Project Manager.Adler Windows is NYCs premier window installation company.Founded in 1986, our passion has always been to build projects with great teams.We live and breathe our core values: (1) Safety always comes first (2) Do the Right Thing; (3) Dedicated; (4) Own I

Research, write, edit and proofread complex technical data. Create, maintain and update installation instructions, training material and other technical documents. Compile, organize and write online help files to support end-users.

Supports and incorporates ED&C Quality Management standards and processes. Mentors and guides staff members, teams, and supports development of team members.

Perks of the role may include competitive weekly pay, flexible scheduling, training provided, a supportive work environment, opportunities for advancement, and overtime when available. Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general u

This role requires a strong blend of technical construction knowledge, financial acumen, and exceptional skill in coordinating diverse teams and complex scopes.

Our client is a multi-disciplinary firm providing architecture, structural and geotechnical engineering, interior design, landscape architecture, and digital modeling and animation services. The company offers strong career growth, exposure to diverse project types, and a supportive, collaborative e

The successful candidate will support two Senior Project Managers across a range of projects, assisting with both site-based and office-based responsibilities. Support Senior Project Managers with day-to-day project coordination. Provide support with project documentation, schedules, and reporting.

Our client is a leader in renewable energy development, dedicated to delivering high-quality commercial and small utility-scale solar & BESS projects that drive a cleaner and more sustainable future.We pride ourselves on collaboration, innovation, and excellence in execution.The ideal candidate will

We are exclusively helping out a large WNY commercial construction company in hiring a Project Manager.This position offers one of the best benefit packages around compared to other construction firms, who works on the biggest and best projects across WNY.The Construction Project Manager will overse

As an APM, you will support the Project Management team in planning, coordinating, and executing commercial HVAC projects from start to finish. Support with documentation, RFIs, change orders, and progress reports. A supportive team environment with exposure to major commercial projects.

Construction Project Manager (Bilingual).We are seeking an experienced Construction Project Manager (Bilingual | English & Mandarin) to oversee and manage construction projects from inception to completion.The ideal candidate will possess strong leadership skills, a deep understanding of constructio