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Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Overview We’re launching a new multilingual evaluation sprint where you will participate in a short, high-intensity sprint focused on call evaluation and transcription tasks**.

The ideal candidate will possess a strong understanding of payroll processes, as well as transcription experience, enabling them to manage critical information with precision. Capture critical data elements including :Employee classification and identification number Hourly pay rates and fringe bene

Global top tier law firm seeks a proactive Executive Legal Assistant for its Dallas office.Executive Legal Assistant will provide partners and senior attorneys with complex practice coordination and administrative assistance as well as backup support to the firm’s administrative assistant teams.Pr

Comfort participating in remote, market research studies. We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies. Most research studies are conducted remotely from home, though some m

Position: Administrative Assistant 4 Location Requirements: Dallas, TX, Remote 80% of the time, will only need to go on-site on an as-needed basis for events, etc.

Customer Service Representative- Call Center.Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions.As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment,

Customer Service Representative.Tempo Headquarters Irving - Irving, TX 75061.Hourly Position Type Full Time Job Shift Day Education Level High School Category Construction.Summary: Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exce

Customer Service Position Available.We are looking for someone with excellent communication skills to fill our newly open customer service position.Responsibilities will include:.Handling customer complaints and escalations.Completing sales using our current POS.Be able to provide product knowledge.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Most research studies are conducted remotely at home, though some may be in-person. Comfort participating in remote, part-time studies

We are looking for people nationwide to participate in polls - Apply ASAP!.We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedule.At this job, you will be performing various tasks such as data entry, performing email response, rev

Customer Service Representative.As a Customer Service Representative with Dean Berube Insurance Agency Inc.Your attention to detail, customer service skills, and desire to help people make you a fit.You will enhance your career while resolving customer inquiries, coordinating with other agency team

You'll enjoy the flexibility to telecommute* from anywhere within the U.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.The work you do with our team will directly improve health outcomes by connecting people with the care, pharm

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Most research studies are conducted remotely at home, though some may be in-person. Comfort participating in remote, part-time studies

Work remotely and earn additional income at home. We provide you the chance to make extra income from home (remotely) and also to choose your own participation schedule.

Customer Service Representative - Bilingual Spanish.Ready to Make an Impact? Join Us as a Customer Service Representative at Richard Ramirez State Farm! Are you passionate about building meaningful relationships, driving success, and being part of a team that celebrates wins? At Richard Ramirez Stat

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Customer Service Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! About Stride 2 Hire works with our Premier partner, Parkes

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS.We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients.In this role, you will troubleshoot basic technical issues, build

We are a very busy office and are looking for our next great team member.We are a growing agency with big dreams and lots of potential.We are an established, growth-oriented agency with a team of highly motivated individuals.If you want to work in an environment that is fun, challenging, and rewardi

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, driv

Customer Service Representative.This position is located at the convention center.Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.Provide customer service by accessing patron information, re

Customer Service Representative.If you enjoy talking about cars and car parts then drive on in and join Summit Racing Equipment The World's Speed Shop!.We are currently hiring for energetic and personable individuals for full-time in-store Customer Service Representatives.Some previous Retail exper

Under general direction provides customer service by greeting customers, answering multi-line telephone, taking messages and responding to customer inquiries.This position is for candidates without a driver's license.Provide customer service by accessing patron information, receiving money, and assi

Customer Service Representative - State Farm Agent Team Member.Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member.We seek an energetic professional interested in helping our busines

Customer Service Representative.A Customer Service Representative's primary responsibility is to assist travelers in getting to and from their event destination according to their budget and itinerary.This position will mostly handle incoming calls; in a professional, efficient, friendly manner.Esse

Remote Data Entry Clerk / Part-time.

Data Entry Clerk (Work from Home).Dallas, Texas, United States job.Must live within 1 hour of the location to attend meetings on site.POSITION SUMMARY: The Data Entry Clerk is primarily responsible for the timely and accurate entry of new and updated customer contracts into the Company's systems.In

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Bilingual Customer Service Representative.Waste Connections is looking for a Bilingual Customer Service Representative to join our team in East Dallas, TX site.This is a very fast paced position similar to a call center position.Our compensation package is competitive and comes with excellent benefi

Bilingual Customer Service Representative.Realm Health is seeking a highly motivated and experienced Bilingual Customer Service Representative to join our Member Services team at our Dallas, TX office.This full-time, hourly position is ideal for someone who excels at providing exceptional customer s

AYS Inc is a leading provider of innovative solutions in the technology industry.Our company specializes in data management and analysis, helping businesses make informed decisions based on accurate and timely data.We are committed to providing our clients with the highest level of service and suppo

This is your opportunity to begin a lifelong profession with endless opportunity.Find the liberty you've been searching for by taking a moment to finish our online application.Multiple shifts are readily available from morning to night and no experience is needed.You will have sufficient opportunity

Data Entry & Document Scanning Clerk.This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.A government contract requires that this position be restricted to U.You must provide documentation that you are a U.The Data Entry & Docume

We connect individuals with flexible remote research opportunities that help shape products, services, and user experiences. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely.

Remote Training Schedule: Full-time (40 hours per week). Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Demonstrated ability to uphold productivity and confidentiality in a remote setting.