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Job DescriptionDirector of IT Operations & Application Support Oneida Innovations Group (OIG) / Turning Stone Enterprises Location: Verona, NY (100% On-Site, Relocation Package available) Reports To: Vice President for Information Technology About the Role We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions-while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You'll Do Lead Enterprise IT Operations at Scale • Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams., • Ensure high availability, performance, and resilience of mission-critical systems operating 24/7., • Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication. Modernize Service Delivery • Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management., • Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution., • Define and track service performance metrics, SLAs, and operational health indicators. Drive Application Stability & Readiness • Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications., • Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready., • Guide operational readiness for upgrades, migrations, and new technology rollouts. Build High-Impact Teams • Lead and develop multiple layers of management, setting clear expectations and accountability., • Create career pathways, mentoring, and succession plans for technical and operational leaders., • Foster a culture of ownership, service excellence, collaboration, and continuous improvement. Partner with the Business • Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy., • Translate business needs into scalable operational capabilities., • Provide clear, data-driven reporting on service performance, risks, and improvement initiatives. Govern, Secure, and Optimize • Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations-especially within gaming and hospitality environments., • Lead operational risk management, disaster recovery, and business continuity planning., • Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like • Stable, reliable 24/7 operations with measurable improvements in uptime and service quality., • Clear operational visibility through dashboards, metrics, and executive reporting., • A confident, empowered management team capable of running day-to-day operations., • Reduced incident volume through proactive monitoring and root-cause resolution., • Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor's degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations. Why Join Us • Lead technology operations for a highly visible, mission-critical enterprise., • Influence the modernization of IT operations in a complex, regulated environment., • Build and mentor large teams with real impact on customer and employee experience., • Partner closely with executive leadership on enterprise strategy and transformation. If you are a leader who enjoys building resilient systems, developing strong teams, and continuously improving how IT delivers value, we'd love to hear from you. Oneida Innovations Group is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Job Posted by ApplicantPro

Job Description We are seeking a strategic, enterprise IT leader to serve as Director of IT Operations & Application Support, responsible for the evolution, governance, and operational maturity of enterprise technology operations across a complex, always-on environment. This is a highly visible leadership role for someone who thrives at the intersection of operational excellence, modern IT service management, and business enablement. You will own the reliability, scalability, and continuous improvement of technology platforms supporting gaming, hospitality, retail, entertainment, and enterprise functions—while helping modernize how IT delivers value through automation, metrics, and customer-focused service delivery. This role is ideal for a leader who has operated at enterprise scale, is comfortable with regulatory rigor and audit accountability, and has successfully balanced operational excellence with governance, compliance, and risk management in high-availability environments. What You’ll Do Lead Enterprise IT Operations at Scale · Provide enterprise-level operational and governance leadership for IT Operations, a 24/7 Technical Operations Center (TOC), Help Desk, Customer Support, Computer Engineering, and Application Support teams. · Ensure high availability, performance, and resilience of mission-critical systems operating 24/7. · Act as the senior escalation point for major incidents, driving calm, structured resolution and executive-level communication. Modernize Service Delivery · Own and continuously evolve IT Service Management (ITSM) practices, including incident, problem, change, and request management. · Champion automation, monitoring, and proactive operations to reduce incidents and improve mean time to resolution. · Define and track service performance metrics, SLAs, and operational health indicators. Drive Application Stability & Readiness · Lead end-to-end operational ownership for a large and diverse portfolio of approximately 250 gaming and enterprise applications. · Partner with development, infrastructure, security, legal, compliance, audit, and vendors to ensure applications are production-ready, secure, compliant, and audit-ready. · Guide operational readiness for upgrades, migrations, and new technology rollouts. Build High-Impact Teams · Lead and develop multiple layers of management, setting clear expectations and accountability. · Create career pathways, mentoring, and succession plans for technical and operational leaders. · Foster a culture of ownership, service excellence, collaboration, and continuous improvement. Partner with the Business · Work closely with executive IT leadership and business stakeholders to align operations with enterprise strategy. · Translate business needs into scalable operational capabilities. · Provide clear, data-driven reporting on service performance, risks, and improvement initiatives. Govern, Secure, and Optimize · Ensure direct accountability for compliance with regulatory requirements, security standards, internal controls, and audit obligations—especially within gaming and hospitality environments. · Lead operational risk management, disaster recovery, and business continuity planning. · Manage budgets, forecast capacity needs, and oversee vendor relationships and contracts. What Success Looks Like · Stable, reliable 24/7 operations with measurable improvements in uptime and service quality. · Clear operational visibility through dashboards, metrics, and executive reporting. · A confident, empowered management team capable of running day-to-day operations. · Reduced incident volume through proactive monitoring and root-cause resolution. · Strong partnerships with business leaders who view IT as a trusted service provider. What You Bring Required Experience & Skills - Bachelor’s degree in Information Technology, Computer Science, MIS, Business, or equivalent experience. - 10+ years of progressive IT experience, including 5+ years leading enterprise IT operations or application support organizations with regulatory and compliance responsibilities. - Proven experience managing large, multi-team enterprise environments (50+ staff) with 24/7 support requirements and formal governance expectations. - Strong background in IT service management, enterprise operations leadership, incident response, and operational governance. - Experience managing complex budgets and vendor relationships. - Ability to communicate clearly with both technical teams and executive stakeholders. Preferred Experience - Experience in gaming, hospitality, resort, or other highly regulated industries. - Exposure to large application ecosystems and enterprise platforms. - ITIL or other IT service management training or certification. - Experience supporting multi-property or enterprise-scale operations.

Job Description Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service. We are currently seeking an Application Support Analyst to join our team at Turning Stone Resort Casino in Verona, NY - supporting IT Applications for various business units throughout the organization including Turning Stone, YBR and Point Place Casinos, Maple Leaf Markets, and Savon Convenience Stores as well as our golf courses, off-site properties, police department, and other entities. We are currently seeking a Lead Database Administrator to join our IT/Innovation team. Summary: The Lead Database Administrator is responsible for mentoring other DBA's in the organization and being a trusted advisor to the Database Manager. His/her role is to direct, evaluate, review, and manage database resources and services across Oneida Nation Enterprises, LLC while ensuring high levels of data quality. Duties & Responsibilities: • Effectively oversees and is responsible for the database function; ensuring the design, maintenance and implementation of database management systems. Acts as a mentor and provides leadership to lower level Database Administrators., • Effectively manages technical resources and personnel to ensure optimal support of database systems., • Determines the overall design of the enterprise wide data/information architecture, which maps to the enterprise architecture and balances the need for access against security and performance requirements., • Designs and constructs data architectures, operational data stores and data marts while focusing on enterprise wide data modeling and database design., • Defines data/information architecture standards, policies and procedures for the organization, structure, attributes and classification of data elements, and applies accepted data content standards to technology projects., • Facilitates consistent business analysis, data acquisition, access analysis and design as it applies to the enterprise data architecture., • Supports database management systems optimization, archiving and recovery strategy, load strategy design and implementation, security and change management at the enterprise level., • Designs, specifies, and documents database schema configurations according to Customer needs and Engineering guidelines, and will consult with outside support resources as appropriate., • Prepares charts and diagrams to explain database operations to be used for training others in proper use; this includes checklists and processes for Production Support Analysts and Network Technicians., • Collaborates with the management to ensure services meet the needs of the IT and organizational strategies., • Works closely with IT team members to implement necessary changes, upgrades and enhancements to the database systems; and has understanding of the philosophies and strategies necessary to support the organization's missions., • Analyzes workflow and assigns and/or schedules work to meet priorities and goals., • Provides the management with information on the status and accomplishments within the database function., • Conduct frequent meetings with database team members to review and discuss various company and departmental policies and procedures, to address problems and concerns, and as a tool in building teamwork., • Researches and develops standards, proposals and processes to promote growth, maturity, and effectiveness of the IT Department. Minimum Qualifications: • A Bachelor's or Master's Degree in Computer Science or Information Systems or other related technical field and/or minimum equivalent experience of 10 to 12 years of experience with large and complex database management systems., • Experience knowledge of Database Concepts such as schema design, triggers, transaction logs, stored procedures, and backups., • Experienced managing Database Administrator, Data Analyst, Database Application Resources and/or other technical resources., • Experienced guiding technical resources to support high complexity projects requiring in-depth knowledge across multiple technical areas and business segments., • Experienced determining resources support levels and assessing skill levels and conducting performance reviews on technical staff members., • Experienced conducting technical interviews., • Professional certifications in a related discipline desirable, • Experienced knowledge of Operating Systems, such as Microsoft, Netware, AIX, Linux, Solaris, MAC, and guides staff members as necessary., • Excellent organizational, verbal, and written communications skills. Ability to perform well in a fast pace environment and meet deadlines is essential., • Expected to be on call 24/7., • Must maintain confidentiality. Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law. Job Posted by ApplicantPro

A premier destination resort in Upstate New York is seeking an accomplished Resort Banquet Chef to join its expanding hospitality team. This group is embarking on its largest expansion in 30 years, and we are seeking a visionary Banquet Chef to lead their world-class culinary operations. This 3,400-acre Forbes Four-Star and AAA Four-Diamond destination offers an immersive professional environment where delivering "larger than life" experiences is the daily standard. Why Join The Culinary Team? • Award-Winning Excellence: Work within a premier hospitality environment featuring prestigious Forbes Four-Star amenities., • A Vibrant Scene: Oversee complex, high-volume functions for a resort home to more than 20 diverse restaurants and a highly awarded dining scene., • Professional Growth: They support your advancement through mandatory training, industry trade shows, and culinary competitions., • Strategic Leadership: Beyond the kitchen, you will partner with Sales and Catering teams to develop special events and enhance the guest journey. Compensation: up to $105k, 401(k) with company match, PTO, dining discounts, relocation assistance, and more! If you are interested in learning more about this career-defining opportunity, please APPLY TODAY!

Join the Casino Cashier Operations team at Turning Stone Resort Casino and fast-track your way to a supervisory role within one year.You'll receive hands-on training, rotate to a satellite location, work with a leadership mentor, and get regular feedback to support your growth.If you're reliable, mo

We're seeking a skilled Electrician to support facility operations and projects. To be successful as an Electrician, you'll need:.

As an Events Safety Officer, you will undergo comprehensive training and acquire the essential skills and resources to protect every individual within the resort. What You Will Do As An Events Safety Officer:. To be successful as an Events Safety Officer, you'll need:.

As a Nightlife Security Officer, you'll receive comprehensive training and all the skills and resources needed to safeguard everyone within the resort. What Will You Do As A Nightlife Security Officer:. Our work-life balance support includes paid time off, paid holidays, and team member assistance p

As a Front Office Receptionist, you'll play a key role in delivering exceptional guest experiences by welcoming guests, managing check-ins and check-outs, and providing outstanding service in a dynamic resort environment. What you will do as a Front Office Receptionist:. To be successful as a Front

Joining Turning Stone Resort as a Sales Representative offers an exciting opportunity to enhance guest experiences by managing reservations via phone, email, and online requests, serving as the first point of contact to ensure personalized getaways. What you will do as a Resort Sales Representative:

Front Desk Room Reservation Clerk.Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates.Responsible for performing the functions of the front desk clerk which includes; check-ins, check outs, reservations, answers telephones, provide wake up calls and a

In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort.

At Finger Lake Pet Resort, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. Say Hello! Cheerfully greet pets and their humans when they arrive at our resort. Client Communication: Answer phone calls and

Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Join our team as a Plumber and help maintain essential systems that keep our resort running smoothlyfrom boilers and sewe

Finger Lakes Pet Resort is seeking dog lovers with a passion for providing top notch care, and a desire to grow with a company of like-minded individuals! Starting pay rate is $16 per hour with raises based on performance. If you're the right candidate, we'd love for you to join our team! Benefits f

In case of a positive result, the candidate is not eligible for employment with the Akwesasne Mohawk Casino Resort.

We are seeking a dedicated Cleaning Technician to join our team and help maintain a clean, safe, and welcoming environment for our clients and staff.This role offers an opportunity to contribute to a well-organized and hygienic workspace, ensuring high standards of cleanliness are consistently met.P

Experiencia Gerente de Ventas en Resort.

Posadas busca un Gerente de Ventas para su hotel en Yucatán.La persona debe cumplir con los presupuestos anuales de ventas a través de una gestión eficiente de recursos y un enfoque en la atención al cliente.Se requiere experiencia previa en hoteles, así como habilidades en técnicas de negocia

Island Hospitality Management - - Responsibilities: Perform routine and preventative maintenance to maintain the physical integrity of the resorts; Complete minor repairs to rental homes and facilities as needed; Inspect the irrigation system regularly and repair as necessary; Inspect playground ar

Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.

Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Why choose Turning Stone Resort Casino? Paid weekly Variety of schedules Paid time off Tuition assistance Career-building

Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. BenefitsWhy choose Turning Stone Resort Casino? $1,500 signing bonus! Paid weekly Variety of schedules Paid time off Tuit

Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

Are you a food aficionado who simply cannot learn enough about what the world food market has to offer? Do you love being around friendly people every day with the same interests and ambitions.Do you take a genuine love in your work and make sure that others feel welcome and at home in your environm

ENT and Allergy Associates (ENTA) and Hmi, one of the nation's largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Medical Receptionist for our Southampton office location.Scheduling patient appointments.Entering patient demographics into the computer.Pulling and filing med

Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.Listens to and responds knowle

Restaurant Team Member - Cashier.At Panera, our people come first.If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the wayyou're in the right spot.We're here to help you succeed every day, in every way.Get ready to rise and

Scanning Team Member Application.Are you a food aficionado who simply cannot learn enough about what the world food market has to offer? Do you love being around friendly people every day with the same interests and ambitions.Do you take a genuine love in your work and make sure that others feel wel

Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Why choose Turning Stone Resort Casino?.

Our Guest Service Associate will be responsible for driving top notch guest experience while facilitating the completion of all store-level tasks.At Global Partners, business starts with people.Since 1933, we've believed in taking care of our customers, our guests, our communities, and each otherand

Requisition #: 645472 Location: Southampton, NY, US, 11968 Career Area: Food Service.Job Description: We're looking for a "Cashier" because "Being Awesome" isn't a job title we can use.The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything nice! Our best Ca

At DICK'S Sporting Goods, we believe in how positively sports can change lives.On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.We are committed to creating an inclusive and diverse workforce, reflecting th

Receptionist Position at Hurley Veterinary Hospital.Welcome to Hurley Veterinary Hospital, where our mission is built on high-quality medical care and unparalleled community trust.We are proud to be an AAHA Accredited practice, a recognition that reflects our unwavering commitment to the highest sta

State Farm is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.As a sales representative, your knowledge of insurance products and industry trends equips you to communicate directly with customers, identify the

Overall Job Summary: The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you love the life out here and want to share it with others? At Tractor Supply we str

Life/Health Sales Representative.Mark Kotary State Farm is seeking a qualified and empathetic professional for the role of a Life/Health sales representative.As a customer-oriented expert, you will market the Life/Health insurance services and products to benefit customers and their families.Your ex

Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area.They proactively seek product/project knowledge to provide customers with info

At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range

Sales Insurance Representative for Mark Kotary State Farm.As a Sales Insurance Representative for Mark Kotary State Farm, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and

SNIPES Cashier Part Time Regular Salary $15.We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.With more than 750 stores in Europe and the USA, SNIPES is one of the leading sneaker and streetwear retailers worldwide.Since opening its first store in Essen, Germany in 1998, SN

As an Account Manager for Mark Kotary State Farm, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve the lives of our customers by proactivel

Panera Retail Team Member Cashier.At Panera, our people come first.If you're looking for a place where you can grow, feel supported, be yourself, enjoy great perks, and have a little fun along the wayyou're in the right spot.We're here to help you succeed every day, in every way.Get ready to rise an

Shipping & Receiving Team Member.Candidates will be joining the shipping and receiving team for a growing fabricator in Clifton Park.They will be crating large finished products and building orders for clients to be shipping around the world.Load/unload trucks and move materials.Pick, stage, and ver