Director of Food and Beverage
9 days ago
Osceola
Job Description At Lakeside, we take pride in being a personable, loyal, and friendly company that forms deep connections with our customers and employees. Our commitment to guest satisfaction, built on solid relationships and exceptional service, sets us apart. We are committed to providing a value-oriented experience in a convenient, welcoming, and casual setting. ABOUT THE ROLE: The Food & Beverage Director leads all food, beverage, and culinary operations at Lakeside Hotel Casino, including the restaurant, coffee shop, casino bars, banquets, and kitchen. This role sets direction, delivers financial results, develops leaders and teams, and ensures compliance with company policies and State Health Department regulations. WHAT YOU WILL DO: Leadership • Provide clear direction and accountability for the Food & Beverage and Culinary teams and model excellent service., • Set goals aligned to business strategy and drive consistent execution., • Build trust and collaboration across outlets and partner departments., • Build and manage the F&B budget to achieve or exceed financial goals., • Review performance, identify issues, and implement corrective actions., • Improve revenue, margins, and efficiency while protecting guest and team member satisfaction., • Oversee cash controls, liquor controls, and regulatory compliance., • Select, develop, and retain a high-performing leadership team., • Coach and mentor leaders and staff, set standards, provide regular feedback, and hold teams accountable., • Promote fair and equitable treatment and an inclusive workplace., • Ensure exceptional service in every outlet, every shift., • Empower employees to anticipate and resolve guest needs., • Monitor service delivery and provide coaching to elevate performance., • Share timely, relevant information with executives, peers, and teams., • Analyze data to inform decisions., • Oversee purchasing, forecasting, and inventory for food, liquor, wine, and supplies., • Ensure compliance with company policies, state and local regulations, and health department standards. WHAT WE’RE LOOKING FOR • Bachelor’s degree or 5–7 years of related leadership experience, or a mix of education and experience., • Proven management/leadership experience in multi-outlet F&B operations., • Strong English communication skills, including presenting to groups., • Intermediate math skills for discounts, percentages, forecasting, and cost analysis., • Proficiency with Microsoft Office., • Ability to work a flexible schedule, including nights, weekends, and holidays as needed., • Ability to obtain and maintain an Iowa Racing and Gaming Commission license., • Valid driver’s license., • Casino or gaming-resort experience preferred., • A dynamic casino atmosphere with opportunities for career growth., • The chance to connect with guests and build lasting relationships., • A supportive, team-oriented culture that values collaboration and service., • Paid Time Off (PTO) is earned each pay period., • Paid Holidays., • Comprehensive benefits package, including Medical, Dental, Vision, and Virtual Doctor Visits., • 401(k) with company match to help you plan for the future., • Free Life Insurance., • Optional coverages including Short- and Long-Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance., • Free Employee Assistance Program (EAP) with counseling, legal guidance, and other resources. #ZRHLK