Buscar empleo: 553 ofertas de trabajo de route driver en Dallas, Texas (marzo 2026) - page 4

Dispatcher, I

hace 3 días

Dallas

Job Description At Carey International, exceptional service begins with exceptional people. As a global leader in premium chauffeured transportation and mobility solutions, we are committed to delivering world-class experiences to our clients while fostering a collaborative, respectful, and high-performance workplace for our employees. We are proud to build teams that value professionalism, innovation, and service excellence. If you are passionate about making an impact and contributing to an organization driven by people and performance, we invite you to explore the opportunity below. POSITION SUMMARY: Join our dynamic team as we track chauffeurs to fulfill exciting ground transportation reservations and requests! You'll play a pivotal role in confirming trip details with chauffeurs, ensuring everything is accurate and on point. Be a part of the action as you ensure chauffeurs are en route and utilizing the amazing Carey Two-Way App. During peak times, you'll provide multi-channel support, making a real difference in our operations! Plus, you'll assist our customer engagement center (CEC) with inquiries about rates and drive times, answering customer questions about schedule changes, vehicle availability, and existing reservations. Get ready to make an impact! PRINCIPAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS: • Meets or exceeds all company standards as stated in the employee handbook as well as all other published company standards, policies and responsibilities of the position., • Knows and practices the Carey standards for customer service, the Company computer system, and service options for making domestic ground transportation reservations., • Ensures chauffeur is logged in to Carey App., • Ensures each chauffeur is properly activated in the computer when signing on and off duty. The dispatcher must include the correct date, time, vehicle number, mileage and cell phone minutes for the start and end of shift., • Ensures that all inbound flights have been updated, CES modified and chauffeurs have been informed of revised flight arrival times., • Reviews chauffeur and vehicle availability, capacity/stop sales maintenance, any special events in town, and traffic and weather conditions to ensure the highest standards of quality service to our customers., • Ensures every chauffeur is tracked one and a quarter (1.25) hours prior to scheduled pick-up time., • Ensures every reservation they dispatch is dispatched accurately and efficiently and in a fair and equitable manner, showing no favoritism or bias to allow drivers adequate time to reach their pickup location safely and on time., • Tracks chauffeurs "enroute" and notifies Channel 1 if alternatives need to be pursued., • Tracks chauffeurs "on location" status., • Communicates with Channel 1 or customer if chauffeur will not meet 15 minute Spot-Time standard., • Tracks "On Location" and "Contact Made / Passenger Onboard". Makes call to passengers if needed and/or advises Channel 1 if extended wait time is expected., • Answers "Locate Chauffeur" calls and coordinates meeting of chauffeur with passenger., • Answers Instant Messages from Customer Engagement Center., • Assists chauffeurs with directions, itineraries, or any special requests by customer as necessary., • Checks on "No-shows" and "Late Cancels", and documents service advisories / notifies chauffeurs and Channel 1 as required., • Confirms Trip details with Chauffeurs and provides updates where required., • Coordinates with Greeter Staff to ensure a Greeter (as appropriate) has been assigned and paired with a chauffeur., • Directly communicates with client or client's contact if driver will be late for pickup or have no contact with passenger at pickup locations., • Documents any customer incidents, chauffeur write-ups, comments, or complaints in which we did not satisfy the needs of the customer. Immediately takes appropriate action to resolve the incident. Briefs management accordingly., • Documents and informs management of outstanding customer service calls and quality service to customers., • Responds to customer service requests for availability, location of vehicle, directions, changes or any special instructions., • Updates Farmout chauffeur details and reconfirms reservation information with Farmout chauffeur., • Manages the distribution and receiving of all company property from chauffeurs (vehicle keys, toll cards, radios, cell phones, etc.), if applicable., • Prepares an operations summary to assist the next shift scheduled on duty with any critical information (staffing, limos, vans, minis, special events, VIPs, etc.) needed to properly execute the responsibilities of the position and satisfy the needs of our customers., • Monitors accident situations: Determines whether a passenger was in the vehicle, severity of the accident (injuries and vehicle damage), location of accident and whether police have arrived on the scene. Immediately notifies Supervisor or Manager. Enters customer incident or driver advisory into system., • Other duties as assigned. JOB QUALIFICATIONS: Education: High School Diploma or GED required. Experience: 6 months of dispatching experience, or demonstration of equivalent dispatching skills. Skills: • Must have keyboarding skills, type 30-40 wpm., • Requires the ability to use a calculator, operate PC software, and various office machines., • Ability to operate Phone and Carey's two-way program., • Excellent customer service and communication skills, both verbal and written in the English language., • The ability to perform basic math and spelling functions., • Ethical, demonstrating strong moral character., • Demonstrates respect for others., • Demonstrates ability to remain calm and professional in a fast paced, high-pressure environment., • Ability to multi-task., • Team player, able to function independently as well as cooperatively in a team environment., • Proven ability to make sound decisions on a regular basis in high-pressure situations., • Knows when to bring issues, questions, and problems to the manager, and does so on a reliable basis. Internal: Drivers, Chauffeurs, Independent Operators/Hired Professional Chauffeurs, Customer Engagement Center Specialists, and Management External: Clients & Farm-out Vendors WORKING CONDITIONS: General Working Conditions: Normal office setting. Physical Requirements: Constant computer work and keying- must be able to read screen and use keyboard; some periods of high stress; mostly sitting and computer keying; some walking and stooping. Heavy use of phone – must be able to hear and be clearly understood using the English language when using the phone and cell phone. At Carey, our people are at the center of everything we do. We are committed to creating an inclusive environment where employees feel supported, empowered, and inspired to grow their careers while delivering exceptional service to clients around the world. Carey International is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees. If your experience doesn't perfectly align with every qualification listed, we still encourage you to apply — we value potential, perspective, and passion.

Trabajos route driver en Dallas, Texas - Page 4Crear alertas

Búsquedas de empleo más populares en Dallas, Texas

Lugares de trabajo route driver más populares