Bilingual First Party Collections Agent
hace 23 días
New Orleans
Job Description We are looking for dedicated Bilingual First Party Collections Agents in New Orleans Louisiana 70121with $18.00/hr. pay, contract role until Dec 2025 and potential to be permanent. We are seeking a bilingual, motivated collections professional to support customers with past due accounts. You'll use strong communication skills to negotiate payments, resolve issues, and provide excellent service across phone, email, and chat—all while ensuring compliance with company policies. Requires high school diploma or GED with 2 years of experience in collections, customer service, or call center environments and must be Bilingual (English and Spanish)– APPLY NOW! Next class begins in September, and all of the necessary equipment to work in the office and from home will be provided. Schedule:Training is 6 weeks in-office, Monday–Friday, 8:00 AM–5:00 PM CST. After training, the role shifts to a hybrid schedule (10 in-office days per month). Available permanent shifts are 10:00 AM–7:00 PM and 11:00 AM–8:00 PM CST.. Responsibilities: • Handle inbound calls from customers with past due balances, identify payment issues, and negotiate resolutions, • Accept and process payments securely, update customer information, and document outcomes, • Communicate with customers via phone, chat, and email while maintaining accurate records, • Utilize skip tracing tools and resources to locate and contact hard-to-reach customers, • Follow internal policies, procedures, and industry regulations to maintain compliance and data integrity Essential Functions: • Requires high school diploma or GED, • 2 years of experience in collections, customer service, or call center environments, • Must be Bilingual (English and Spanish), • Proficient with Microsoft Outlook and general computer applications, • Motivated, process-driven, and adaptable to new systems and workflows, • Must be able to multitask across voice, chat, and email platforms, • Excellent written and verbal communication, • Positive attitude, reliable, and eager to learn RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is an equal opportunity employer and prohibits unlawful discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. RightStone is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors, coworkers, independent contractors and other third parties. Company DescriptionRightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you! RightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT! RightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success. Candidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business! Client Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!RightStone is a strategic partner that works with our clients to place the highest caliber of talent for a wide range of industries and skill sets. For over 23 years RightStone has assisted organizations in attracting, recruiting, and placing qualified candidates quickly for contract, contract to hire, and direct hire opportunities. The right candidates are the most critical aspect of who RightStone is. If you are that candidate, we are interested in speaking with you!\r\n\r\nRightStone is a multi-divisional staffing company that has provided a People Focused, Client Driven, and Market Aware foundation to the ever-growing hiring ecosystem since 1996. As a member of the CSSI Family of Companies we provide focused Centers of Excellence both in Technical Staffing and National Recruitment Services. RightStone is the right choice. If you are looking for your next work home or to staff your department – WE ARE ON IT!\r\n\r\nRightStone’s Excellence Centered approach to contract, contract to hire, and direct hire services across the CONUS is backed by industry leading processes. Processes that steer Candidate Engagement and Client Serving to Success.\r\n\r\nCandidate Engagement Center of Excellence: Powered by skilled recruiters and human resources professionals, RightStone engages candidates and employees at multiple levels. Bringing the benefits of our strategic partnerships along with best in class support to our people means one thing – Our people are the critical aspect of our business!\r\n\r\nClient Servicing and Delivery Center of Excellence: RightStone’s account professionals and operations teams bring measurable value to our client’s hiring needs. Through controllable workflows, focused and scalable delivery models, and adaptable labor desk coordination we bring a transactional dialog that truly speaks to our clients. Our dedicated focus to our clients brings our most valuable asset to them – Our people!