Inside Sales Representative
hace 26 días
Spokane
Job DescriptionDescription: Summary The Inside Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product request, and writing orders. The Internal Sales Representative will also serve as a liaison between outside sales and customer service departments. An Internal Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiriesand promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style. • Confer with customers by telephone, email, or in person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, assist will-call customers and/or obtain details of any customer complaints., • Check to ensure that appropriate changes were made to resolve customers’ problems., • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken., • Resolve customer orders complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR., • Refer unresolved customer grievances to designated departments for further investigation., • Determine charges for service requested, collect deposits or payments, or arrange for billing., • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments., • Professionally handle incoming requests from customers and outside sales associates to ensure quotes and orders are processed in a timely manner., • Prepares, generates and follows up on verbal or written requests for quotations., • Maintain working knowledge of purchasing and sales polices, processes and procedures (e.g., demonstrate complete understanding of pricing products)., • Create, process and monitor sales orders and purchase orders., • Review sales orders in order to verify accuracy, terminology, and specifications., • Provide timely turn-around on all sales orders to insure adequate delivery of goods and services., • Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date., • Monitor inventory levels and determine when product should be ordered., • Perform product purchasing tasks (i.e. contacting vendors to negotiate pricing and delivery rates), • Contact freight companies to negotiate rates and coordinate shipping times., • Coordinating activities during the purchasing process, such as creating purchase orders, monitoring transportation and invoice creation and follow-through., • Respond to customer and supplier inquiries about order status, changes, or cancellations., • Contact Sr. inside Sales/purchasers and/or warehouse to schedule or expedite deliveries and to resolve shortages, missed or late deliveries and other problems., • Research products to identify distributors, manufacturers, pricing and availability, • Collaborates with Outside Sales to ensure customer satisfaction., • Manage time to determine priorities in order to effectively accomplish a broad range of activities, • Reports industry trends, competitive pricing and customer feedback to applicable Team Members., • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers while following Company Confidentiality requirements., • Utilize computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information., • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and partner with manager on those process improvements ideas., • Will learn and practice back up responsibilities for processes such as delivery logs etc., • Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals., • Complete special projects and other duties as assigned to meet team, department and Company goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results., • Follow all Company Policies, Procedures and Protocols., • Other duties will be assigned during the course of employment. Requirements: Qualifications • Ability to read, write, speak, understand and communicate effectively in the English language, • Ability to handle complaints and unpleasant customers using decision making and analytical abilities, • Knowledge of MS Office (Word, Excel, Outlook, Access), • Strong organizational skills, strong attention to detail, strong interpersonal skills and ability to professionally complete administrative tasks, • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology, • Ability to work independently on assigned tasks as well as to accept direction on given assignments, • Ability to work collectively with team members, • Highly developed sense of integrity and commitment to customer satisfaction, • Sitting: Constant 67-100% - Sit on adjustable computer chair at desk (may stand), • Standing: Occasional 11-33% - Intermittently stand on tile, carpet or cement floor, • Walking: Occasional 11-33% - Walk among workstations on tile, carpet or cement floor, • Heights/Ladders/Stairs: Seldom 0-10% - Use ladder to retrieve product from shelves, • Twisting at waist: Seldom 0-10% - Twist to lift product/documents, • Bending/Stooping: Seldom 0-10% - Alternate bend/stoop, • Squatting/Kneeling: Seldom 0-10% - Alternate squat/kneel, • Crawling: Never, • Reaching Out: Seldom 0-10% - Pick product from shelves and retrieve documents, • Talking/Hearing/Seeing: Constant 67-100% - Talk/hear/see people/English documents/instructions, • Working Above Shoulders: Seldom 0-10%, • Handling/Grasping: Constant 67-100% - Hold/grasp controls, hand tools, documents/products, • Fine Finger Manipulation: Constant 67-100% - Keyboard typing, writing, filing, controls on equipment, • Foot Controls: Never, • Driving: Never, • Repetitive Motion: Constant 67-100% - Computer mouse use, keyboard typing, • Vibratory Tasks: Never, • Lifting 15 lbs.: Seldom 0-10% - Lift work documents and/or product, • Carrying 15 lbs.: Seldom 0-10% - Carry work documents and/or product, • Pushing/Pulling 15 lbs.: Seldom 0-10% - Push/pull product to load/unload, open/close file cabinet Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.