Luxury Salon Manager
6 days ago
Tampa
Job DescriptionIf youre at a point where youre looking for your next challenge, stop thinking about the boxes you check off on a companys requirement list and think about what YOU want for YOUR future. For the inspiring leader who wants to be an integral part of a companys growth, to have real impact, and be well rewarded for your results, this may be the dream job youve been waiting for. At Salon Halo, we are committed to a supportive and collaborative work environment that values your ideas and fosters your professional growth. With our elevated service, luxury product offerings, and top-performing stylists, youll have a compelling arsenal to captivate clients and facilitate growth in our newest location in South Tampa! At Salon Halo, we foster a culture of innovation, collaboration, and continuous growth, not to mention we provide an elevated level of service and expertise that has our clients return to us over and again. As a valued member of our leadership team, you will be empowered with cutting-edge tools, comprehensive training, and unparalleled support to unleash your full potential. With a team of stylists performing in the top 1-10% of the industry and an abundance of resources, you will have the chance to make a meaningful impact by cultivating a team that delivers exceptional experiences to clients and driving revenue growth. Salon leaders contribute to all aspects of the salon on a daily basis. You will ensure all aspects of the salon flow seamlessly on a day to day basis. Leadership sets the tone for the elevated service our teams provide to our guests, commitment to reaching and/or exceeding goals, and a positive environment with a strong culture of teamwork and growth. We believe in growing our business through community involvement and actively look for ways to give back. ABOVE ALL ELSE, THE TOP 3 RESPONSIBILITIES OF THIS ROLE ARE: 1. Providing 5 star luxury experience for all guests, 2. The ability to achieve results with a team - Consistently holding all team members accountable to current expectations, ideally by leading through inspiration, communication, education, & encouragement., 3. Being a self starting & forward focused thinker. Additional responsibilities include: Guest Relations • Prioritizing guest communications - Promptly return all voicemail, emails & social media messages, • Understanding of the service menu to maximize stylist schedules and client bookings., • Leading from the desk - our salon leaders are the first and the last person our guests see during their visits., • Understanding all products sold & ability to provide best recommendations to guests., • Ensuring that the salon is a comfortable environment for all guests., • Supporting stylists in resolving guest opportunities. Operational Excellence • Overseeing the cleanliness & appearance of front of house and back of house areas throughout the day, • Ensuring opening and closing checklists are completed., • Managing inventory records & budgets., • Planning seasonal promotions & decor. Performance • Managing & optimizing stylists daily productivity, • Understanding and facilitating the use of salon branded systems for success., • Optimization of location performance through use of key performance indicators and other market research., • Coaching teams to meet and/or exceed key performance indicator goals for individual stylists and the location as a whole., • Exhibiting role model behavior in all aspects of company culture & core values (Honesty, Teamwork, Communication, Education, Growth, Excellence in Service) Growth • Coaching stylists to stay on track to achieve their individual goals., • Mentoring team in strategic planning for their career to create the ideal work life., • Adding to creative innovation & growth of company, • Organization of promotional marketing events & strategy - staying active in the community., • Being a contributor to the reputation & marketing of Salon Halo., • Continuing education in business, industry, and personal development. Adaptability • Ability to remain flexible & in touch with the needs of the organization, • Leading the team through challenges in day to day operations., • Exhibiting exceptional time management and the ability to multitask in a high volume service environment, • Ability to support additional locations as needed. Qualities Required for Role • Ability to work a 40 hour work week and support during business operating hours., • At least 2 years experience leading a team in a goal focused environment., • Being a self starting & forward focused thinker, • Ability to produce high results with minimal oversight, • Exceptional time management skill & efficiency, • Meticulous organizational skills, • Exceptional attention to detail, • Exceptional problem solving skills, • Strong ability to hold others accountable through educating, coaching, and inspiring., • Exceptional communication skills & team work, • The ability to manage many tasks at once, • Leading a team in delivering elevated customer service in a luxury setting., • Love of people & being of service to others, • Strengths & proficiencies in technology, • Growth mindset, • Participation in on-going education to continuously improve knowledge, skills, & abilities, • 2+ years in management or administration, • A great attitude & willingness to be coached., • Travel for educational events when needed, • High literacy, • Strong phone, people, & customer service skills Some additional perks include but not limited to: Working in an upbeat, culture centered environment Opportunities for travel Novel & varied day to day experiences Countless resources for personal development Mentorship in systems & organizational structure Continued education on business development & leadership