General Manager
8 days ago
San Antonio
Job DescriptionGeneral Manager of The Village Our Mission and ValuesThe Village is a members-only social club where self-care, beauty and community come together naturally to inspire confidence, connection, and wellbeing. We are bringing together a holistic, purposefully designedexperience to include spa services, beauty treatments, healing amenities, elevated food and drink, member events, fitness, and childcare. Our mission is to create a space where women belong and thrive. The General Manager will provide strategic and day-to-day operational leadership to ensure smooth andsuccessful operation of The Village. This role demands a highly motivated and experienced individual with a passion for efficiency and creating a welcoming and thriving community. This ideal candidate considersthemselves a generalist, ready to dive in and build a hospitality brand from the ground up. The GeneralManager will be an impactful leader across the entire team, use data to optimize performance and efficiency of our operation, and instill a culture of excellence across our team. This position is a full-time salaried-exempt position that directly reports to The Village CEO. WHAT YOU’LL DO Strategic Leadership & Management: • Act as a direct extension of the CEO, as it relates to day to day operations driving the overall vision of The Village in San Antonio., • Manage the club's Profit and Loss (P&L), develop and execute strategies to maximize revenue and control costs., • Manage a high-performing team, foster a culture of excellence, collaboration, and gracious hospitality., • Oversee all aspects of operations, including spa, salon, childcare, food and beverage, fitness, and facilities to ensure a positive member experience, • Ensure compliance with all applicable laws, regulations, and club policies., • Serve as a magnetic, engaging, and professional leader who represents our values and fosters strong relationships with members and staff.Operational Oversight & Analytics:, • Oversee the maintenance and upkeep of the club's facilities, ensure a beautiful, clean, safe, and welcoming environment., • Support CEO with management of buildout including meeting with contractor and overseeing timeline., • Manage vendor relationships, negotiate contracts and ensure quality service delivery., • Implement and maintain efficient operational processes and procedures., • Make data driven decisions to increase efficiency and effectiveness across our operation.Member & Guest Relations:, • Ensure exceptional member and guest experiences by providing personalized service and exceeding expectations., • Address member and guest concerns and resolve issues promptly and professionally., • Actively engage with members, build strong relationships and nurture a sense of community.Operational Oversight & Facility Management:, • Represent The Village at community events and networking opportunities., • Supporting relationships with local businesses, organizations, and influencers., • Ideally, a long-term city resident with extensive knowledge of and appreciation for San Antonio's politics, social fabric, professional and creative groups, social scenes, and near and long-term growth potential.WHO YOU ARE, • A world-class hospitality professional with a proven record of building businesses, growing teams, and developing close communities., • This isn’t your first rodeo: you have a minimum of 8 years of leadership experience in hospitality (including but not limited to members clubs, hotel, food and beverage, or spa), business consulting or services requiring attentive customer engagement, or similar fields., • You have strong business acumen, an appreciation for seamless business operations, and an ease with both people and numbers., • Highly organized with an extreme attention to detail and the ability to manage multiple projects simultaneously. You take a data-driven approach to ensure you’re operating as efficiently as possible and prioritizing the right things., • Strong financial acumen and budgeting skills with a proven track record of success in managing P&L, operations, and team performance., • You have a deep understanding of and appreciation for the San Antonio community. You’re in the know. We’ll find you at the latest restaurant opening, shopping at local boutiques, supporting exciting entrepreneurs and creatives, and mixing in with all types at non-profit galas. You will enjoy representing The Village at these and other events around town., • You have a high degree of emotional intelligence and excellent judgement. You are self-aware, an extremely effective communicator, and a kind and authentic leader., • You genuinely enjoy being a part of a collaborative team, always looking for ways to help others, mentor new teammates, and lift the group up. If you love catty chit chat and mean girl stuff…this isn’t your place. We have a zero tolerance policy for drama.