Chicago
Overview A highly motivated, professional, and service-driven Salon Manager to oversee the daily operations of our salon, support our team, and ensure excellence in both guest experience and team performance. The Salon Manager will act as a leader, mentor, and problem-solver–-helping to implement our growth strategies, support our Business Development & Project Manager, and keep the salon running seamlessly. This role requires in person shifts with evening and weekend availability, flexibility to step in where needed, and a proactive approach to leading by example. The ideal candidate is detail-oriented, passionate about beauty and business, and thrives in a fast-paced, people-centered environment. Qualifications: • Proven experience in salon, spa, retail, or service industry management., • Strong leadership and people management skills., • Excellent communication, time management and conflict-resolution abilities., • Detail-oriented with strong organizational and problem-solving skills., • Ability to work evenings and weekends, with flexibility for covering shifts., • Tech-savvy with booking software, POS systems, Slack, and Google Suite., • Passion for beauty, fashion, and delivering exceptional client experiences. Each Day, You Are Expected To: • Be visible, present, and approachable on the floor, • Communicate clearly and consistently via Slack, • Complete assigned operational tasks, • Support the team through coaching, encouragement, and problem-solving, • Protect guest experience at every touchpoint, • Adapt gracefully to unexpected needs, • End the day with clarity, connection, and alignment General Core Responsibilities: Leadership & Team Support • Act as the go-to leader on the salon floor, setting the tone and leading by example., • Hold stylists, associates, and coordinators accountable for performance standards, guest experience, and meeting goals., • Provide daily coaching, encouragement, and feedback to help team members reach their targets., • Step in to cover shifts or reassign staff as needed when call-outs occur., • Meet with (owner/leadership) bi-weekly to align on goals, weekly tasks to complete and strategies., • Resolve guest service issues promptly and professionally., • Monitor front desk and stylist service flow to ensure seamless client experiences., • Run retail sales competitions for stylists and coordinators., • Partner with vendors on launches, retail promotions, and ordering., • Reset and refresh salon retail displays to maintain a high standard of presentation., • Oversee time and attendance records; approve and correct scheduling issues., • Ensure compliance with salon policies and attendance expectations., • Troubleshoot technical, software, or equipment issues and coordinate repairs., • Manage inventory ordering, tracking, and vendor relationships., • Support onboarding and ongoing training for coordinators and associates., • Maintain open communication through Slack and other internal channels. Key Responsibilities Scheduling & Workforce Coordination • Create, manage, and update salon coordination schedules for each location., • Schedules should be released mid-quarter for the following quarter, and no later than two weeks prior to the upcoming month., • Proactively support and resolve scheduling gaps, • Including but not limited to call-outs, coverage needs, and schedule change requests., • Complete employee check-ins, • At the beginning, midpoint, and end of each shift, ensuring clarity around the current location and daily expectations., • Rotate weekly between salon locations in partnership with the other Salon Manager., • One full week is dedicated to one salon at a time., • Service Provider Timing Updates, • Maintain active Salon Manager shifts at each location., • Minimum of two shifts per week as a Salon Coordinator / Floor Manager presence., • During floor shifts, serve as a visible pillar of excellence by:, • Modeling best practices in real time to ensure behaviors are mirrored by the team., • Acting as a guide, resource, and support system for all employees, • Encouraging retail, gift card, and service promotions., • Gently reinforcing the importance of asking about 5 Points of Service at every checkout., • Ensure all Salon Coordinator tasks and guest service standards are consistently completed and upheld., • Walk the salon regularly to:, • Greet guests promptly and warmly, • Check in on their experience and guide them through next steps., • Actively support guest service resolution, including timely follow-up and outreach when needed., • Maintain a polished, professional, uplifting, and self-initiated presence with guests and team members alike., • Ensure phones are answered promptly and professionally., • Conduct interviews for salon roles in partnership with leadership., • Support hiring decisions by assessing cultural alignment, professionalism, and guest-service mindset., • Lead onboarding and training for new hires, including:, • Salon standards and expectations, • Guest experience philosophy, • Front desk, scheduling, and service flow processes, • Ensure new team members feel welcomed, confident, and supported during their ramp-up period., • Complete all assigned weekly inventory-related tasks., • Use Asana to manage and complete:, • Daily, weekly, monthly, and ad hoc tasks, • Assigned weekly responsibilities, • Review all Slack messages regularly., • Slack is our primary communication channel and should be checked at minimum once per hour., • Respond to all Slack messages in some capacity to acknowledge receipt., • When possible, address requests in person for more effective communication., • Complete and manage time-off request documentation., • Every Thursday:, • Review and process all incoming time-off and attendance-related requests., • Receive all communications related to late arrivals, sick days, and time-off requests., • Erika will be cc’d and will manage communications related to:, • Late arrivals, • Morning call-outs between 6:00 AM – 11:00 AM, • Alternating Saturdays, • Attend leadership meetings as scheduled., • Participate in bi-weekly check-ins with Erika and Kristine., • Lead and facilitate Salon Coordinator meetings., • Cultivate and model strong team camaraderie., • Lead by example—naturally exemplary in conduct, professionalism, and attitude., • Guide and inspire others through action, not just direction., • Maintain an uplifting, positive, and approachable demeanor that supports a healthy, motivating salon culture. Weekly, Monthly & Quarterly ResponsibilitiesWeekly • Monitor and check Slack channels daily to stay aligned with communications., • Review time and attendance; approve/adjust as needed., • Host or participate in coordinator meetings; share weekly updates and wins., • Run or update retail sales competitions (stylists + coordinators)., • Monitor guest service issues and resolve them in real-time., • Reset and restock salon retail displays., • Support team with troubleshooting salon equipment/software issues., • Conduct one-on-one check-ins with coordinators to review goals and performance., • Host monthly team updates/meetings to share salon-wide progress on KPIs., • Review and manage vendor communications for new launches and promotions., • Conduct inventory audits; place and reconcile monthly orders., • Update Erika on team opportunities, guest trends, and operational wins., • Track and report stylist + coordinator progress toward monthly retail/service goals., • Partner with leadership to review salon performance against growth plan., • Conduct deeper inventory audits and assess retail trends., • Refresh coordinator and stylist onboarding materials based on current needs., • Plan and execute one larger retail or service contest to drive engagement., • Review software, technology, and salon equipment needs and budget for upgrades/repairs., • Evaluate team performance against quarterly benchmarks; provide coaching plans.