Spa Coordinator
il y a 2 jours
Albany
Job DescriptionDescription: Job Description: Spa Coordinator (Full-Time)Overview: We are seeking a dedicated and enthusiastic Spa Coordinator to join our team on a full-time basis. The ideal candidate will possess exceptional organizational skills, a passion for customer service, and the ability to manage the day-to-day operations of our spa. As a Spa Coordinator, you will be the first point of contact for clients, ensuring they receive the highest level of service from the moment they arrive until their departure. Key Responsibilities: • Client Relations:, • Greet and welcome clients as they arrive at the spa., • Schedule and confirm appointments via phone, email, and in-person., • Handle client inquiries, complaints, and service issues promptly and professionally., • Maintain a clean and inviting reception area., • Administrative Duties:, • Manage the spa’s appointment book and coordinate schedules for therapists and other staff., • Process payments, manage billing, and handle cash transactions accurately., • Maintain client records, ensuring confidentiality and proper documentation., • Order and manage inventory of spa supplies and products., • Operations:, • Ensure all spa areas are clean, well-stocked, and ready for use., • Coordinate with housekeeping to maintain high standards of cleanliness and hygiene., • Monitor and manage the spa’s retail product inventory, including ordering and stocking., • Assist in the development and implementation of spa policies and procedures., • Marketing and Sales:, • Promote spa services, packages, and retail products to clients., • Assist in developing promotional materials and strategies to attract new clients., • Engage in social media and online marketing activities to enhance the spa’s online presence.Qualifications:, • High school diploma or equivalent; additional education or certification in hospitality, business administration, or a related field is a plus., • Previous experience in a spa, salon, or hospitality environment., • Excellent communication and customer service skills., • Strong organizational and multitasking abilities., • Proficiency in using appointment booking software and basic computer applications., • Ability to work flexible hours, including evenings and weekends., • A friendly and professional demeanor with a passion for wellness and customer satisfaction.Benefits:, • Competitive salary and benefits package., • Starting at $18.00 plus bonuses and incentives with experience negotiable., • Health Insurance, Dental and more, • Retirement Plan, • Employee discounts on spa services and products., • Opportunities for professional development and career advancement. Join our team and help us provide an exceptional spa experience to our valued clients! Requirements: