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OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. : GENERAL SUMMARY & SCOPE The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance • Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store., • Drive company profitability through operational excellence, top-line sales growth and expense control., • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget., • Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business., • Support direct reports in developing and maintaining their clientele., • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience., • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests., • Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People • Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store., • Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty., • Create an inclusive environment that inspires and encourages the growth and engagement of associates., • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance., • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance., • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance., • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals., • Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices., • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process • Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy., • Adhere to and enforce Ulta Beauty’s dress code., • Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives., • Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment., • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention., • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary., • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks., • Utilize company programs, tools, and resources to drive store improvements. Education • Bachelor’s degree is preferred, • Cosmetology license and/or a cosmetology management license where required by state law Experience • 2-3+ years relevant, fast-paced retail management work experience or other relevant work experience, • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense, • Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements, • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives, • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices), • Excellent written and verbal communication, • Strong collaboration and interpersonal skills, • Strong organizational skills to manage multiple tasks, • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays, • Attend corporate business meetings and conferences WORKING CONDITIONS • Continuous mobility throughout the store during shift, • Frequent standing, bending, reaching, and twisting during shift, • Frequent lifting and/or moving up to 25 lbs. during shift, • Continuous coordination and manipulation of objects during shift We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Company Description At Davis Feliz Salon, we believe that true beauty lies in the harmonious blend of exceptional service, skillful artistry and a heart for humanity. Our mission is to go above and beyond the ordinary, cultivating an atmosphere where every guest encounters masterful skill, and is treated with the utmost respect and kindness. Davis Feliz Salon is a luxury salon located in the heart of downtown Greenwich, CT. Established in May 2020 by Davis and Meagan Feliz, the salon reflects Davis’s 20+ years of acclaimed expertise in the hair industry. Known for its modern and sophisticated style, the salon offers a wide range of hair services, including styling, coloring, and treatments. The team is composed of highly talented professionals from Manhattan and the Greater New York City area, dedicated to providing exceptional service to clients. Role Description An Artist (Colorist or Stylist) at Davis Feliz Salon thrives in a fast-paced, high-end luxury salon environment, brings a positive and enthusiastic demeanor to work each day, and is highly knowledgeable in all aspects of hairdressing. An Artist at Davis Feliz Salon stays current on the latest trends, techniques, and styles while delivering exceptional, detailed, and precise services. Stylists are responsible for professional haircuts and luxury blowouts, while Colorists must be skilled in advanced coloring techniques and creative application. All Artists provide friendly and personalized guest experiences, build strong relationships with clients, and contribute to the growth of their own clientele. Artists at Davis Feliz Salon are not only technically skilled but are also motivated, team-oriented, and excited to grow with our salon. Responsibilities • Provide exceptional, professional, and friendly services to all guests., • Demonstrate outstanding technical skills and creative techniques to achieve particular and desired styles., • Grow your client base by various means, including a professional social media page and contributing to salon marketing efforts (blog posts, editorials, etc.)., • Participate in classes and continued education opportunities within the salon., • Competently use the online booking system to navigate bookings and schedule., • Assist with the flow and tidiness of the salon floor, ensuring guest comfort and satisfaction. Qualifications • Proficiency in Hair Styling, Cosmetology, and Hair Care techniques, • Strong Customer Service and Communication skills to ensure exceptional client experiences, • Valid Cosmetology license in accordance with Connecticut state regulations, • Ability to work collaboratively as part of a salon team, • Commitment to maintaining a professional appearance and upholding the salon’s standards of excellence, • Passion for the beauty and wellness industry, • Prior experience in a luxury salon setting is a plus, • Ongoing desire for professional growth and keeping updated with industry trends

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,0

An award-winning salon, spa, and caf/bar is seeking a hands-on Front Desk Manager to support daily operations and elevate the guest experience across all areas of the business.

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,0

The Nail Technician Provides various manicure, pedicure, and nail services and treatments that improve the guest’s overall sense of well-being and enhances the club experience while living the mission, vision and core values of LifeSpa and Salon.They work with the entire LifeSpa and Salon team to

Artists at Davis Feliz Salon are not only technically skilled but are also motivated, team-oriented, and excited to grow with our salon. Davis Feliz Salon is a luxury salon located in the heart of downtown Greenwich, CT. An Artist (Colorist or Stylist) at Davis Feliz Salon.

The Grooming Salon Leaders primary purpose is to lead and manage grooming salon operations and grooming salon team members. As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Competitive

We are seeking a motivated and outgoing Administrative Assistant to join our team.In this role, you will provide support to our office employees, ensuring they have all the information and resources they need to perform their best.Your responsibilities will include answering phone calls, scheduling

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,0

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Training & development We're all about skin care and beauty; are you? Starting pay $17 plus commission! Immediate positions available - apply now! Responsibilities • Use your influencer skills daily face-to-face, • Maintain a clean, organized salon, • Daily Paperwork, • Other duties as assigned Qualifications • Must be at least 18 years of age, • Must be able to stand, bend, walk for long periods of time, • Must be able to lift 25 pounds without assistance, • Reliable transportation, • Flexible availability including nights and weekends

Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Training & development We're all about skin care and beauty; are you? Starting pay $17 plus commission! Immediate positions available - apply now! Responsibilities • Use your influencer skills daily face-to-face, • Maintain a clean, organized salon, • Daily Paperwork, • Other duties as assigned Qualifications • Must be at least 18 years of age, • Must be able to stand, bend, walk for long periods of time, • Must be able to lift 25 pounds without assistance, • Reliable transportation, • Flexible availability including nights and weekends

Job DescriptionWho We Are: At Combe, personal care is the core of our mission. We operate with the ingenuity & agility of a start-up, guided by our experience as a time-tested, privately held CPG. Founded by innovators Ivan & Mary Elizabeth Combe in 1949, our dedication to delivering innovative brands that address unmet consumer needs remains unwavering. With a successful track record of category & brand development, including groundbreaking brands like Clearasil®, Odor-Eaters®, Just For Men®, and Vagisil®, we're constantly on the lookout for the next personal "issue" to solve. We’re the majority investors in Virtue Labs® biotech haircare and the new home of Astroglide® personal lubricants. We compete to win in markets worldwide. We like to say we bring the "&" to work every day – We’re deeply rooted & always exploring, three-generations-savvy & next-generation-bold. We believe diversity & belonging are core to our business success, as we bring empathy & expertise to personal care. We are one of the few CPG companies that is a fully women-owned business and a family-owned company for over 75 years. Join our unique CPG team, where the most-trusted brands meet exploration & innovation, and embark on an exciting journey to reshape the future of personal care. Together, we'll create products that make a significant difference in people's lives each day. Why This Role: This role leads formulation and new product development for Just For Men® hair and beard color products across global markets. You'll develop new formulations, expand shade ranges, explore emerging raw materials, and validate performance through testing. Your work directly influences innovation, quality, and consumer satisfaction across one of our most iconic brands. What You'll Do: • Create and advance new formulations for permanent and temporary hair color products, centered around consumer insights and scientific rigor., • Develop complementary hair care products — shampoos, conditioners, and scalp treatments — using the latest color‑care and scalp‑care technologies., • Lead multiple projects from concept to launch following the Combe Star process, collaborating across R&D, Marketing, Packaging, Manufacturing, and Quality., • Optimize formula performance using deep knowledge of raw materials, surfactants, emulsions, and polymers., • Conduct stability, physicochemical, and efficacy testing, including instrumental analysis on hair swatches and support of salon/consumer studies., • Partner with Marketing to refine product concepts and develop scientifically supported claims and substantiation., • Resolve formulation, stability, and processing challenges during development and scale‑up., • Ensure compliance with global hair dye regulations and safety standards in collaboration with our Safety team., • Monitor competitor launches, formulas, technologies, shade expansions, and patent activity to inform innovation., • Partner with suppliers to identify and adopt new technologies supporting long‑term business growth., • This position requires a small amount of travel. What We're Looking For: • Strong technical expertise in formulation science, hair color chemistry, and shade development., • Deep understanding of hair structure, surfactants, polymers, emulsions, and color chemistry., • Knowledge of global regulatory and safety requirements in hair color/hair care., • Excellent written and verbal communication skills; strong collaborator in cross‑functional environments., • Experience conducting product testing and leveraging data to drive decisions., • Innovative thinker with ability to streamline processes and drive technical excellence.Education & Experience, • B.S. or M.S. required; Advanced degree preferred in Chemistry, Biochemistry, or related field., • Minimum 6–10 years of R&D and formulation experience in oxidative (permanent) hair color, hair care, and/or scalp care., • Experience with patents, patent analysis, and technical publications in the hair color/hair care space. Why Join Us: At Combe, we go beyond offering a competitive salary – we're committed to offering outstanding benefits that empower our employees to thrive. Join us and enjoy: • Office-based employees receive partial lunch subsidies, ensuring you savor mouthwatering meals without breaking the bank., • Annual discretionary bonus, • Outstanding healthcare options prioritizing your physical and mental wellness., • 401(k) match with Profit Sharing to secure your financial future., • Health and Wellness Initiatives, including gym membership reimbursement, wellness workshops, and mental health support., • Tuition reimbursement opportunities, • Compensation: $105,000 - $125,000 DOE As we strive for excellence together, our commitment to offering remarkable benefits remains unwavering, ensuring a brighter future for everyone in our growing community. Combe offers equal employment opportunities to all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We value diversity and inclusion and actively seek a variety of backgrounds, perspectives, and experiences. We provide reasonable accommodations to applicants with disabilities and strive to build an accessible and inclusive environment for all candidates.

Ulta Beauty - - Responsibilities: Promote a culture of accountability to meet or exceed the stores goals related to services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink; Attract, hire, retain and source a diverse team of top talent for the salon and boutiques;

Overview Noelle Spa, an award-winning top salon and spa is seeking an experienced stylist to join our professional team.

Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Immediate positions available - apply now! Responsibilities • Use your influencer skills daily face-to-face, • Maintain a clean, organized salon, • Daily Paperwork, • Other duties as assignedQualifications, • Must be at least 18 years of age, • Must be able to stand, bend, walk for long periods of time, • Must be able to lift 25 pounds without assistance, • Reliable transportation, • Flexible availability, including nights and weekends

Job Description An award-winning salon, spa, and café/bar is seeking a hands-on Front Desk Manager to support daily operations and elevate the guest experience across all areas of the business. This hybrid concept blends luxury beauty + wellness services with a full-service café/bar. The ideal candidate is organized, team-focused, and passionate about both beauty and hospitality. Candidate must have Salon Front Desk management experience or Receptionist experience and be able to support bookings and client needs. This is a fast paced setting and candidate must thrive in a busy setting and be able to anticipate guests needs. Open to hourly or part-time candidates for the right fit. Key Responsibilities: Operations Support Assist with daily salon, spa, and café/bar operations Maintain service protocols, cleanliness, and safety compliance Support scheduling, inventory, and product ordering Team Leadership Help recruit, onboard, and train service + front-of-house teams Lead by example with a polished, hands-on approach Support coaching, meetings, and performance feedback Guest Experience Ensure warm, consistent, high-touch service Resolve guest concerns promptly Promote services, products, and cross-referrals Financial & Administrative Support Assist with reporting, payroll support, and monitoring revenue goals Help manage labor, inventory, and supply costs Support promotions and in-house events Qualifications 1–3 years in salon, hospitality, or F&B leadership Strong communication + customer service skills Organized, detail-oriented, thrives in fast-paced settings POS and scheduling system experience Compensation & Benefits Competitive salary or hourly rate (part-time available) Performance bonuses Healthcare benefits (after one year) for full time employees Employee service discounts Clear growth path toward senior management

Job DescriptionBenefits/Perks • Competitive Hourly Pay, • Career Growth Opportunities, • Fun and Energetic Environment, • Evaluate customers’ face shape, hair features, and personal preferences to recommend appropriate haircuts and hairstyles., • Wash hair at hairwashing stations with appropriate products, • Apply hair treatment products, • Execute flawless haircuts, trims, and shaves, • Apply highlights, ombre, balayage, and other hair coloring techniques, • Provide customers with a wide range of hair styling options, from formal to casualQualifications, • Successful completion of a cosmetology school is required, • Proven experience as a stylist, hairdresser, or similar role is preferred, • In-depth knowledge of hair cutting techniques and best practices, • Skilled at hair coloring, straightening, and curling techniques, • Familiar with a variety of treatment products, • Up-to-date with trends in fashion and beauty

Job Description Reports To: Spa Manager / Director of Esthetics / Owners Job Summary The Master Esthetician ensures the smooth daily flow of spa operations within the esthetics department. This role focuses on maintaining consistency in service quality, supporting and guiding estheticians, overseeing room readiness, and ensuring clients receive exceptional care in accordance with Connecticut regulations and FACE FOUNDRIÉ standards. Key ResponsibilitiesOperational Oversight * Ensure efficient scheduling and client transitions. * Verify that all treatment rooms are properly prepared, sanitized, and stocked before and after each client. * Monitor appointment timing to maintain smooth service flow and minimize delays. * Serve as a point of contact and support for estheticians during their shift to address immediate needs or service-related issues; report to Salon Manager and Director of Esthetics. * Act as a liaison between the Director of Esthetics and estheticians to ensure alignment in service execution, training, and protocol updates. * Support management in coordinating coverage during breaks, absences, or high-volume periods. Client Experience & Service Quality * Greet and communicate with clients professionally to ensure satisfaction and comfort throughout their visit. * Respond to client concerns in real time and relay feedback to management. * Deliver professional skincare and beauty treatments, including customized facials, chemical peels, lash lifts, brow shaping/tinting, and other non-medical esthetic services within state scope of practice. * Ensure that service standards, protocols, and client confidentiality are upheld at all times. * Provide mentorship and feedback to estheticians to support consistency and excellence in client care. Compliance & Sanitation * Enforce spa sanitation protocols, equipment sterilization, and state-required safety standards. * Verify that estheticians maintain proper sanitation and PPE practices. * Monitor compliance with Connecticut esthetics regulations and FACE FOUNDRIÉ policies. * Report maintenance or supply issues to management promptly. Product & Inventory Support * Track and communicate product or supply needs to management. * Assist in maintaining an organized back bar and treatment room stock. * Ensure proper product usage and labeling consistent with safety and brand guidelines. Team Support & Communication * Serve as a liaison between estheticians and management to maintain clear communication and uninterrupted workflow. * Act as a guide and mentor to estheticians by providing hands-on training, feedback, and support in treatment execution and service quality. * Participate in team meetings to share client insights, product feedback, or operational improvements. * Foster a supportive and professional atmosphere within the esthetics team. Qualifications * Valid Connecticut Esthetician License (active and in good standing). * Minimum 3–4 years of hands-on esthetic experience in a spa or clinical setting. * Strong understanding of facial protocols, brow and lash services, skin analysis, and product knowledge. * Excellent time management and communication skills. * Professional, organized, and able to multitask in a fast-paced environment. Preferred Skills * Familiarity with spa scheduling and POS software (e.g., BLVD). * Experience in chemical peels, dermaplaning, brow services, lash lifts, or other advanced modalities (within scope). * Knowledge of Connecticut state hygiene and esthetics regulations. Work Conditions * Requires performing hands-on treatments. * Includes weekends or evenings as needed based on spa schedule. * Collaborative environment with close coordination among estheticians and management. Compensation & Benefits * Hourly pay * Performance incentives or retail bonuses * Employee discounts on spa services and products * Continuing education or professional development support

Job Description We are seeking a talented, creative, and customer-focused Hair Stylist to join our salon team. The ideal candidate will have a passion for hair design, excellent communication skills, and the ability to deliver outstanding service to clients. You will be responsible for providing hair cutting, coloring, styling, and treatment services, as well as offering expert advice on hair care and maintenance. Key Responsibilities: * Perform a wide range of hair services, including cutting, coloring, highlighting, blow-drying, styling, and treatments * Consult with clients to understand their needs and recommend suitable styles or treatments * Stay current on hair trends, techniques, and products * Maintain a clean and sanitary workstation, adhering to health and safety standards * Build and retain a loyal client base through excellent customer service * Upsell salon products and services as appropriate * Maintain appointment schedule and punctuality * Collaborate with other stylists and salon staff to create a welcoming environment * Participate in ongoing training and education

Job DescriptionBenefits: • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Immediate positions available - apply now! Responsibilities • Use your influencer skills daily face-to-face, • Maintain a clean, organized salon, • Daily Paperwork, • Other duties as assignedQualifications, • Must be at least 18 years of age, • Must be able to stand, bend, walk for long periods of time, • Must be able to lift 25 pounds without assistance, • Reliable transportation, • Flexible availability, including nights and weekends

Job Description At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our spa operations team as Spa Director. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • RSP/401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you., • Discounts with our Crescent managed properties in North America for you & your family members, • Marriott Hotel Discount, • Tuition Assistance Benefit, • Managing the day-to-day operations of the spa. Coordinates non-management staff (including massage therapists, estheticians , stylists, attendants). You have a keen eye for detail and respect the importance providing a luxurious spa experience for guests. You don’t shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. Essential Job FunctionsOperations & Budget Management * Select and manage vendors for spa retail, including contracts and purchasing. * Oversee retail product research, selection, purchasing, and display. * Monitor and control supply inventories, uniforms, and purchasing processes. * Track actual and projected sales, ensuring revenue goals are achieved or exceeded. * Maintain high standards of cleanliness and functionality across all spa facilities and equipment. Sales & Marketing Strategy * Develop and coordinate group spa experiences, including amenities, gifting programs, and customized services. * Plan and execute spa promotions, seasonal offers, and holiday events. * Ensure spa services are highlighted in property marketing and advertising. * Recommend new products, services, and enhancements to remain competitive in the market. Revenue Management & Finance * Oversee payroll, scheduling, and labor costs. * Review operating statements, payroll reports, and budget worksheets to meet or exceed financial goals. * Manage controllable expenses such as amenities, linens, salon products, décor, and supplies. * Collaborate with sales and catering teams to accommodate group requests, review contracts, and ensure accurate billing. Guest Experience & Service Excellence * Lead by example in delivering outstanding guest service and creating a welcoming atmosphere. * Empower team members to resolve guest concerns and provide exceptional service. * Monitor guest satisfaction surveys, feedback, and comment cards to identify improvement opportunities. * Partner with housekeeping and engineering to maintain a pristine, well-functioning spa environment. Human Resources & Team Development * Recruit, interview, and hire qualified hourly staff. * Develop and deliver comprehensive training and onboarding programs. * Conduct performance appraisals and create development plans for team members. * Foster a collaborative, communicative, and motivated work environment. * Maintain an open-door policy, address employee concerns, and act on engagement feedback. * Recognize achievements and celebrate team successes. Required Skills & Abilities * Strong communication skills, both written and verbal. * Professional presence with the ability to lead by example. * Excellent interpersonal skills with guests, employees, and vendors. * Ability to handle conflict with tact, patience, and diplomacy. * Strong problem-solving and decision-making skills. * Detail-oriented with ability to observe and respond to operational and guest needs. * Flexible, team-oriented, and hands-on leadership style. Education & Experience 4-year bachelor’s degree in Business Administration, or related field plus 5 years of experience in spa, guest services, front desk, sales/marketing, or related field. For applicants who will be working in NYC, the anticipated compensation range for the position is $100,000.00-$110,000.00 per year; for applicants who will be working in New York, the anticipated compensation range for the position is $100,000.00-$110,000 per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.