Concierge/ Event Planner
1 day ago
Tacoma
Job Description Feel Seen at Thrive! Learn more about Jefferson Flats here: Pay Range: $20 per hour Schedule: Wednesday - Sunday 6 pm - 12 am Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work. Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits: • 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday), • Employer matched 401k retirement plan, • Discretionary bonus potential, • Eligible for earned Leasing & Renewal commissions, • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date, • Fully covered Long-term disability insurance for associates, • Fully covered life insurance policy for associates with supplemental life insurance options, • 24/7 Everyday Assistance Program (EAP), • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance, • Pet Insurance discounts, • Parking & Transit Commuter Benefits, • Annual professional development reimbursement, • Training opportunities and career progression/growth plans, • Answer phone calls and respond to emails from residents and prospects., • Assist in managing leads in CRM., • Schedule appointments for leasing team., • Ensure tour path is prepped for the day; models open, coffee bar stocked, balloons out, music on, etc., • Assist in delivering resident notices, renewal letters, etc., • Conduct package audits and ensure package rooms are in order, • Responsible for planning and coordinating monthly resident events, • Assist in posting to property social media pages., • Performs all reasonable duties as outlined by supervisor., • Strives to exceed residents’ expectations for excellent customer service., • 1+ years prior customer service experience, • Prior experience answering phones and speaking with customers, • Prior experience in multi-family property management preferred, • Highly detail oriented with the ability to provide accurate and timely information., • Comfortable working in a fast-paced, customer service-oriented environment., • Ability to de-escalate conflict and remain calm and courteous at all times., • Kind, thorough, and clear in communication with residents, vendors, subordinates, home office departments, ownership, and leadership., • Respectful and understanding of diverse, cultural and socio-economic backgrounds., • Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity., • Performs duties under pressure and with the ability to meet competing deadlines., • Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook., • Exercises strong problem-solving skills., • Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner., • Strong time management, organizational, and prioritization skills., • Strong attention to resident satisfaction and retention., • Stand, walk or sit alternatively depending on the specific needs of the day., • Ability to physically walk sites/units, which may include climbing stairs and navigating uneven surfaces or construction zones., • Ability to be physically present onsite at the property to greet guests, handle property operations, provide tours, etc., • Prolonged periods of sitting at a desk and working on a computer., • Occasional need to perform the following physical activities:, • Bend/Stoop/Squat, • Climb stairs, • Push/Pull, • Reach above shoulder, • Lifting frequently up to 25lbs and occasionally 25 - 40 lbs., • Works both indoors (majority of the time) and outdoors in all weather conditions. Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check & Drug Screen Policy Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact . The 4-panel drug screen tests for the following: • Amphetamines including Methamphetamine, • Cocaine Metabolites, • Opiates including Codeine and Morphine