IT Support Technician Level 2
1 month ago
Norwalk
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off Job Description What Youll Do: • Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware, • Troubleshoot hardware issues quickly and accurately to minimize client downtime, • Assemble and prepare equipment for deployment or return to clients, • Maintain detailed records of repairs, parts used, and test results, • Manage and organize repair bench workspace and inventory of spare parts and tools, • Work closely with help desk and field technicians to support client needs and share technical insights, • Assist in configuring and testing equipment before its delivered or deployed, • Stay up to date on the latest hardware technology and repair techniques relevant to MSP services, • Onsite work at Clients locations as needed. Including setups, pickups, drop-offs, • Manage incoming deliveries and inventory.Additional Duties and Responsibilities:, • Improve customer service, perception, and satisfaction., • Fast turnaround of Customer Requests., • Ability to multi-task, • Ability to work in a team and communicate effectively., • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently., • Escalate service requests that require engineer level support, following ticket to resolution., • Responsible for entering all time and expenses in ConnectWise as they occur., • Enter all work as service tickets in ConnectWise., • Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.Who You Are:, • You have 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair, • A Plus Certification, • Comfortable with a variety of IT hardware from desktops and laptops to networking devices and servers, • Detail-oriented and able to troubleshoot with patience and precision, • Able to handle multiple repair jobs efficiently in a fast-paced environment, • A good communicator who can work collaboratively with a small team and interface with clients when needed, • Reliable and proactive, taking ownership of your work from start to finish, • Advanced understanding of operating systems, business applications, printing systems, and network systems., • Familiarity with MSP workflows, ticketing systems, or IT service management is a plus, • Travel to clients locations as needed (Must have reliable transportation)Why Join Us?, • A friendly, supportive team atmosphere where your skills really make a difference, • Hands-on experience with a wide range of hardware in a growing MSP environment, • Opportunities to expand your technical knowledge and grow your career, • Competitive pay and flexible work arrangements tailored for work-life balance, • A chance to help local businesses stay productive and secure with your expertiseIf youre ready to bring your repair skills to a growing MSP where youll be valued and challenged, wed love to hear from you!, • Travel to clients locations as needed (Must have reliable transportation)