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$7,500 SIGN ON BONUS FOR EXTERNAL APPLICANTS Coverage Area: Manhattan, Bronx and Westchester County New York At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. In this RN Field Clinical Care Manager role, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the member needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs. There will be travel expectations throughout advertised boroughs. If you are located in New York state, you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care, • Perform the NYS UAS Assessment in the member's home at least twice per year and as needed, • Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services, • Manage the care plan throughout the continuum of care as a single point of contact, • Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members, • Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the health care team You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Current, unrestricted RN license for the state of New York, • 2+ years of relevant clinical work experience, • 1+ years of experience of community case management experience coordinating care for individuals with complex needs, • Experience in long-term care, home health, hospice, public health or assisted living, • Proficiency with MS Word, Excel and Outlook, • New York state issued ID or ability to obtain one prior to hire, • Reside in New York state, • Ability to travel in assigned region to visit Medicaid members in their homes and/or other settings, including community centers, hospitals or providers' offices Preferred Qualifications: • Behavioral health or clinical degree, • Experience with electronic charting, • Experience with arranging community resources, • Field based work experience, • Background in managing populations with complex medical or behavioral needs, • Proficient in use of UASNY *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $40.00 to $54.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #uhcpj At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Description Please send resume to Executive Director: Terri Coleman Case Manager/Service Coordinator for dual population. 2 programs, mixed caseload. (aging population that wish to live in their home, NOT in a nursing home) AND TBI survivors. Salary commensurate with experience. Bachelors AND 3+ years experience required Looking for a Case Management Supervisor to work a part time caseload (see Service Coordination) job duties below. The supervisor is expected to meet any waiver participants prior to the completion of the Revised Service Plan (RSP) developed by a Service Coordinator under their supervision. Any visits that exceed 10 in a month will be assisted by the TLC Directors. The Supervisor will have supervisory meetings with staff on at least a monthly basis, and review and sign-off on all service plans and monthly notes. In addition, they will monitor the quarterly tracking spreadsheet to ensure proper time management by staff. A supervisor MAY maintain an active caseload of waiver participants up to 25. However, this caseload must be reduced from the maximum limit allowed in relation to his/her supervisory responsibilities. The Service Coordinator Supervisor must complete a monthly face to face visit with each TBI waiver participant on their caseload. They must meet with the participant in their home at least quarterly. Job duties The Service Coordinator will also be responsible for: • Formally reviewing, updating and submitting timely Service Plans (ISP, RSP, and addendum) to the RRDS for review (refer to the Service Plan section of this Manual for specific information on Service Plan responsibilities);, • Organizing and facilitating Team Meetings; 30 day meeting and 6 month meeting, • Maintaining records for at least seven years after termination of waiver services;, • Assuring that the UAS is completed annually and meets LOC (Level of Care):, • Maintaining records of waiver transportation as described in the Manual section on Transportation Services;, • Assuring that all waiver service providers and the participant receive a current copy of the most recently approved Service Plan;, • Maintaining knowledge of all approved waiver service providers in their region;, • Conducting in-home visits with the participant no less than once a quarter, virtual visits monthly; and, • Create and Review Housing documents for annual housing audit for participants that use housing subsidy Qualifications needed Persons employed as Service Coordinators must be a/an: 1. Licensed Master Social Worker (LMSW- licensed by the NYS Education Department);, 2. Licensed Clinical Social Worker (LCSW- licensed by the NYS Education Department);, 3. Individual with a Doctorate or Master of Social Work degree;, 4. Individual with a Doctorate or Master of Psychology degree;, 5. Licensed Physical Therapist (licensed by the NYS Education Department);, 6. Registered Professional Nurse (licensed by the NYS Education Department);, 7. Certified Teacher of Students with Disabilities (certified by the NYS Education Department);, 8. Certified Rehabilitation Counselor (certified as a Certified Rehabilitation Counselor (CRC) by the Commission on Rehabilitation Counselor Certification);, 9. Licensed Speech Pathologist (licensed by the NYS Education Department);, 10. Licensed Occupational Therapist (licensed by the NYS Education Department); AND Must have, at a minimum, one (1) year of experience providing case management/service coordination, information and referral services and service brokering of community based services for individuals with disabilities and/or Traumatic Brain Injury; OR Individual with a Bachelor’s degree and three (3) years of experience providing case management/service coordination, information and referral services and service brokering of community based services for individuals with disabilities and/or Traumatic Brain Injury. Company Description

Job Description Summary: The Marketing Manager is responsible for overseeing all marketing activities across OneWall Communities' portfolio of approximately 7,500 multifamily units across multiple markets. This position serves as the central marketing resource for the organization, providing strategic direction, analytical insights, and hands-on support to property teams while maintaining corporate marketing standards and brand integrity. The Marketing Manager will leverage data analytics to optimize traffic generation, improve conversion rates, and drive occupancy across the portfolio while supporting the company's growth as a third-party property management platform. Essential Duties and Responsibilities: Portfolio Marketing Oversight • Develop and implement comprehensive marketing strategies across all OneWall Communities properties to maximize occupancy and rental revenue, • Oversee marketing performance for approximately 7,500 units across multiple markets, ensuring consistent execution of marketing initiatives at the property level, • Establish and monitor key performance indicators (KPIs) for each property including website traffic, lead generation, conversion rates, and cost per lease, • Conduct regular property visits to assess marketing execution, train on-site teams, and identify opportunities for improvement, • Analyze marketing data from Internet Listing Services (ILS) platforms including Apartments.com, Rent.com, Zillow, and other lead sources to optimize advertising spend and placement, • Monitor and report on website analytics, traffic sources, user behavior, and conversion funnels using Google Analytics and property management software, • Review competitive market data and pricing strategies to ensure optimal positioning for each property, • Provide regular performance reports to executive leadership with actionable recommendations for improvement, • Track marketing budgets across the portfolio and ensure efficient allocation of resources based on performance metrics, • Manage and optimize the company's digital presence including websites, SEO/SEM strategies, and paid advertising campaigns, • Oversee Internet Listing Service (ILS) strategies, including content optimization, photo quality, and ad placement to maximize lead generation, • Implement and manage marketing automation tools, CRM systems, and lead management processes to improve conversion rates, • Develop and execute social media strategies that drive engagement and generate qualified leads, • Serve as the primary marketing resource for property teams, providing guidance, training, and support on marketing best practices, • Develop marketing collateral, templates, and resources that can be utilized across the portfolio while maintaining brand standards, • Coordinate with third-party vendors, agencies, and service providers to ensure quality and cost-effectiveness, • Manage the onboarding and rebranding of newly acquired or third-party managed communities, • Maintain and protect the OneWall Communities brand standards across all properties and marketing channels, • Create and distribute corporate communications, investor updates, and internal newsletters as needed, • Develop and implement resident retention marketing programs and initiatives, • Oversee the design and functionality of company and property websites, ensuring optimal user experience, • Identify market trends, competitive threats, and opportunities for differentiation across OneWall's markets, • Recommend and implement new marketing technologies, platforms, or strategies to improve performance, • Support the company's expansion into new markets including market research and go-to-market strategies, • Collaborate with executive leadership on strategic planning and growth initiatives, • Stay current on multifamily industry trends, best practices, and emerging marketing technologies, • Complete OneWall University courses by the required deadline Analytical Thinking - Gathers and analyzes data effectively; Identifies trends and patterns; Translates data into actionable insights; Makes evidence-based recommendations; Demonstrates strong quantitative reasoning skills Adaptability - Accepts criticism and feedback; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands across multiple properties and markets Attendance & Punctuality - Arrives at meetings and appointments on time; Begins working on time; Ensures work responsibilities are covered when absent; Keeps absences within guidelines; Schedules time off in advance Communications - Exhibits good listening and comprehension; Expresses ideas and thoughts verbally and in writing; Keeps others adequately informed; Selects and uses appropriate communication methods; Presents complex information clearly to diverse audiences Customer Service - Displays courtesy and sensitivity; Manages difficult or emotional situations; Meets commitments; Responds promptly to internal and external customer needs; Supports property teams effectively Initiative - Takes independent action; Seeks out opportunities for improvement; Volunteers for additional responsibilities; Identifies problems and proposes solutions proactively Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision making process; Makes timely decisions; Supports and explains reasoning for decisions Leadership - Inspires and motivates property teams; Provides clear direction and expectations; Shares expertise and mentors others; Holds self and others accountable; Builds strong cross-functional relationships Planning & Organization - Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities across multiple properties; Sets goals and objectives; Uses time efficiently; Works in an organized manner; Manages multiple projects simultaneously Problem Solving - Develops alternative solutions; Gathers and analyzes information skillfully; Identifies problems in a timely manner; Resolves problems in early stages; Works well in group problem solving situations Quality - Fosters quality focus in others; Improves processes; Measures key outcomes; Sets clear quality requirements; Solicits and applies feedback from property teams Technical Proficiency - Demonstrates expertise in marketing technologies and platforms; Learns new systems quickly; Applies technical knowledge to solve business problems Supervisory Responsibilities: This position may supervise marketing coordinators, graphic designers, or other marketing support staff as the department grows. Currently no direct reports. Education and Experience Requirements: Bachelor's degree in Marketing, Business Administration, Communications, or related field required. Minimum of 3-5 years of marketing experience, preferably in multifamily property management, real estate, or hospitality industries. Demonstrated experience with digital marketing, data analytics, and performance optimization required. Experience managing marketing across multiple locations or properties strongly preferred. Certificates and Licenses: Certified Apartment Marketing Professional (CAMP) designation preferred but not required. Knowledge, Skill and Ability Requirements: Language Skills: Ability to read, analyze, and interpret marketing data, analytics reports, competitive analyses, and market research. Ability to write clear, compelling marketing copy, strategic plans, performance reports, and executive presentations. Ability to effectively present information and respond to questions from property teams, executive leadership, and external partners. Mathematical Skills: Ability to calculate and analyze marketing metrics including conversion rates, cost per lead, ROI, market share, and other key performance indicators. Ability to create and manage budgets. Strong proficiency with Excel including formulas, pivot tables, and data visualization. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables across multiple properties and markets. Ability to interpret data and translate insights into actionable strategies. Ability to think strategically while also executing tactically. Computer Skills: Required: Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with Google Analytics or similar web analytics platforms. Familiarity with property management software and CRM systems. Experience with Internet Listing Services (Apartments.com, Rent.com, etc.). Preferred: Experience with marketing automation platforms, Adobe Creative Suite, content management systems, social media management tools, SEO/SEM platforms, and project management software. Special Requirements: Travel: 25-30% travel expected, primarily within Maryland, Pennsylvania, Texas, Georgia, and Florida markets for property visits, market tours, and team meetings. Some overnight travel required. Physical Demands: While performing the duties of this job, the employee is regularly required to sit and use a computer for extended periods. The employee must be able to communicate effectively via phone and video conference. The employee is occasionally required to stand, walk, and travel to property sites which may include climbing stairs, walking properties, and touring apartment units. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment is primarily a corporate office setting with moderate noise levels. However, regular property visits will require working in various property environments including construction sites, vacant units, and outdoor property grounds. The employee must be comfortable working independently and managing their own schedule while also collaborating with remote teams.

Job Description:\n\n JOB SUMMARY: The Director of Wellness uses their specialized knowledge to insure the Resident’s care and management needs are being adequately and correctly met and assists the Executive Director, and the Director of Case Management as an additional liaison between Residents, the Residents Legal Representatives, their families, administrative staff, and community-based service providers. Responsibilities include the direct supervision of the Wellness and Reflections Unit; motivation, supervision and in-service training/education of the Resident Service Aides. The Director of Wellness will assure compliance with company policy and the State Health Department’s regulatory requirements for the admission and discharge procedure as well as appropriate documentation requirements. Additional responsibilities include: in-service education on health/wellness related topics and on the spot training to address identified performance concerns and/or improvements. As a member of a multi-disciplinary team the Director of Wellness facilitates development of the Resident’s individual plan of care under the direct supervision through collaboration with the Resident, the Resident’s family or Representative, the Resident’s primary care physician, the property Management Team, and any appropriate third-party providers. The Director of Wellness provides primary Resident supervision and acts as support to Residents, oversees admissions and discharges processes; provides orientation, social/emotional support, arranging for needed services; provides off-site visits and evaluations to residents in hospital and rehabilitation centers, and maintains Wellness/Reflections nursing notes as per company policy. DUTIES AND KEY RESPONSIBILITIES: 1. Administrative Services: a. Responsible for overall supervision of the Resident Services Department. i. The Director of Wellness will cross cover responsibility for the overall supervision of Wellness and Reflections b. Must be familiar with and able to implement emergency procedures as outlined in the Emergency and Disaster Plan. c. Responsible for the 24-hour, 7 days a week operation of the Wellness / Reflections Unit: i. Monitor proper scheduling and assignment of staff for Reflections Program in accordance with company policy and State Health Department regulations ii. Work collaboratively with RSC to ensure adequate coverage as needed in Wellness and Reflections d. Maintains on-going infection control surveillance, OSHA standards, universal precautions and basic sanitation and safety in Wellness Office and the Reflections Unit inclusive of the Resident’s apartments e. Assures the accuracy of Resident records and documentation in adherence with company policies as well as regulations of the State Department of Health f. Assures the medication management system adheres to State and local Department of Health laws and regulations and company policies, as well as Memory Care requirements: i. Assures thorough reviews of Medication Administration Records to include “chart to cart” audits, review of pre-MARs and final MARs. ii. Addresses all findings as a result of the review and develops appropriate training strategies to address such findings g. Follows the company policies and procedures related to incident reporting and notifications as well as State Department of Health Regulations i. Maintains incident report records ii. Informs Executive Director of all incidents h. Maintain active community and professional relationships to support positive promotion of the company. i. Develop contacts with community agencies serving senior citizens and clergy and refers residents where/when appropriate. ii. Maintain a liaison with facility and the community nursing homes, hospitals and assisted living facilities. i. Conducts, at the beginning of every shift, an observational walk-through of the entire Reflections Unit to insure no issue or concern needing immediate attention j. Conducts daily observational walk-through of the Main Dining Room/Reflections Dining Room to assure Residents are appropriately groomed and dressed k. Conducts supervised weekly scheduled checks of Reflections Resident’s apartments l. Performs other duties as assigned by the Executive Director. m. Monitor and maintain documentation on the Emergency Response System to ensure compliance, reporting findings to the ED as required 2. Resident Supervision: a. Acts as Resident advocate and assists Administrative staff in their continued service to the Resident i. Visits with each Resident to evaluate their concerns ii. Refers all Resident complaints and/or concerns to the Executive Director for immediate investigation and resolution b. Provides oversight to the admission process of the Resident to include: i. Appropriateness and accuracy of the Resident’s physician evaluation for sign off on same ii. Conducts (or delegates as appropriate) Initial Evaluation of Resident prior to admission into the community and follow-up evaluation as per company policy and State Department of Health regulations; • NJ only - If not licensed as an RN forwards Initial Evaluation to designated Registered Professional Nurse; iii. When indicated, assures completion of Behavioral Health evaluation as per company policy and State Department of Health regulation; iv. Provide initial and ongoing orientation to facility for new Residents; v. Acclimate Resident and introduces them to other Residents. vi. Encourage Residents to participate in social activities and insure that Wellness and Reflections front line staff is doing so also. c. Inform ED, Director of Case Management and Department Heads of the general well-being or Residents as well as their ability to live in the Assisted Living setting; d. Conduct as per company policy and State Department of Health requirements functional evaluations to identify Residents status and/or change in status and to determine the type and level of assistance needed: i. Develop and update each Resident’s service plan(s), evaluation, and other pertinent evaluations at specified intervals and when a change in Residents’ status warrants. • NJ only - If not licensed as an RN forwards all updated evaluations to the designated RN for sign off. ii. If delegated by ED, communicates change in Resident status to the Resident’s Representative and appropriate Administrative/Corporate Business staff; iii. Collaborate with a multidisciplinary team of providers, as well as the Resident and/or Resident’s Representative in the development of the Resident’s Individualized Service Plan on admission, appropriate revision within 30 days thereafter, and every 6 months; iv. Monitor the Wellness and Reflections Communication Logs daily for any unusual occurrences or changes in resident’s status and records and insures interventional strategies appropriately; v. Ensure all corporate policies and procedures and State Department of Health Regulations for Assisted Living Residences, Special Needs Program are followed and maintained; vi. Supervise Wellness and Reflections Unit staff to ensure that Residents receive appropriate care and activity program. vii. Ensure monthly support groups are conducted for families in the Reflections programs e. Coordinate care with the Department Heads, Resident’s physician, and other third-party providers: i. Collaborate with the Director of Case Management to assist residents with referrals to pertinent agencies when needed; i.e., Long Term Care insurance forms, nursing homes, social services agencies, Able Ride, etc. ii. Assist with hospital, skilled nursing facility, rehab centers, et al, with transfers and discharges and liaises external staff and discharge planner to determine suitability of Resident to return to facility: • Conduct off site visits as indicated/requested by ED/ Director of Case Management iii. Act as a liaison with Resident’s personal physician and other healthcare providers. iv. Refer Resident service problems to the appropriate Department Managers and Director of Case Management and Administration as necessary. f. Develop and keep accurate Resident records in compliance with company policy and regulatory rule: i. Collaborate in the development of the Resident service/care plans with Dietary Manager, (nutrition consult where indicated), Lifestyle Director, Director of Case Management, Resident’s primary care physician (and consultant specialists), third party providers (particularly home health) and the Resident’s family/Legal Representative; ii. Enter Wellness and Reflections Notes to include necessary social, recreational, physical, emotional, mental / behavioral health findings, needed and ordered interventions, and eventual outcomes iii. Review visiting and outside physician and provider notes and implement any changes in prescribed management as ordered by physician, g. Assure annual physician evaluations and where indicated behavioral health, pain, cognition, wander, fall, skin integrity evaluations; h. Oversee and document review of Residents who are self-administering medications to ensure continued competency and report all findings to ED, Director of Case Management, Resident’s physicians and Representatives – follow up as needed and indicated; i. Conduct skin observations on Residents, documenting findings to maintain compliance, and report findings for follow up. 3. Staff Education, Development, Supervision and Evaluation: a. At the request of the ED: i. Interview, recommend for hire and promotion, train, supervise, evaluate, discipline, and refer to ED for termination: ii. Supervise care staff as well as providing care to Residents iii. Conduct and/or schedule staff in-services to improve the quality of care by care staff to respond to both individual and global staff identified needs iv. Maintain in-service schedules to meet State Department of Health requirements as well as company policy v. Assure in-service training, competency observations vi. Assure Medication Aides are in compliance with all State Department of Health training, documentation of delegated tasks, and ongoing in-services requirements b. Assist in maintenance of personnel files including documentation of health evaluation, needed immunization and communicable disease clearances, certifications and/or licensure, et al; c. Conduct periodic health seminars for the Residents and/or Residents’ families in collaboration and coordination with the Lifestyle Director. d. Monitor and document scans of Electronic Health Records (EHR) and Emergency Response System to identify concerns, address findings, assure compliance and report findings to ED for follow up as needed e. Oversight of the staff audit process i. Conduct and monitor staff completion of audits including but not limited to: ERS, Controlled Substances, Medication Administration Records, Medication Carts, Resident medical files and Resident care ii. Report findings of the audits to the ED iii. Assist ED with plans of corrections based on findings; follow ups as required to ensure staff and findings are in compliance f. Follow all workplace injury procedures, including completion of reports for timely reporting and issuing corrective action when necessary. g. Adhere to and uphold company policies and procedures. 4. All other tasks as assigned by supervisor. QUALIFICATIONS: · Associate Degree at a minimum, Licensed Professional Nurse, preferred Bachelor Degree in Social Services, Nursing, Geriatric Health Services, Activities/Recreation or related field · Minimum of three (3) years’ experience working with the Alzheimer/dementia geriatric population · Experience managing care staff and medication technicians · Working knowledge of medical and nursing terminology · Level of proficiency with Microsoft Office and email · Some training or experience in use of computerized filing/data base management systems. · Ability to speak clearly and comfortably to and deal courteously, compassionately, and efficiently with Residents, Residents families, physicians, property personnel, and others · Ability to use discretion in handling confidential information · Ability and flexibility to tolerate frequent work interruptions, organize work and re-set priorities in order to complete work responsibilities in a timely manner; · Must be emotionally, mentally and physically able, with or without reasonable accommodations, to provide required services to residents, including verbally communicating with residents. · Must be able to speak, read, and write in English, which is the predominant language of a majority of our residents. · Must be able to listen attentively to residents' requests and preferences, ensuring exceptional customer service. · Excellent communications skills both verbal and written · Knowledge and demonstrated performance of in-service procedures. · Must complete all required annual trainings as directed. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: · Responsible for the 24-hour, 7-day a week operation of the Wellness Department (Director of Wellness) · Responsible for the 24-hour, 7-day a week operation of the Reflections Unit - Special Needs Program. · Available and responsive to staff and/or Management and/or Residents families/providers for immediate consultation 24/7 and for off shift, on site visits to building when necessary. · Shift changes may be required depending on the needs of the Wellness Department and/or Reflections Unit · · Exposure to blood borne pathogens and body fluids. · Communication with Residents, Residents Families, physicians and other licensed providers · Acute sense of smell and intuitive nature · Listening for falls, cries, choking, door alarm, etc., 100% · Bending, squatting, kneeling and lifting occasionally. · Climbing stairs occasionally · Driving to off-site facilities/locations WORKING CONDITIONS: · Standing 10% · Walking 20% · Sitting 30% · Talking 30% · Driving 10% I have read and understand this position description thoroughly and will assume the responsibilities as indicated. I further understand that I may not refuse to do a job or task that is required to meet the standards of quality Resident care. I can perform these duties and responsibilities without accommodation: q Yes q No I will need the following accommodation to perform these tasks: Team Member’s Signature Date

Job DescriptionPosition Title: Residential Counselor (All Shifts, including weekends, holidays and overnights) Reports to: Program Manager General Description: Provide coverage in residential program for adults with severe and persistent mental illness. Residential counselors help facilitate residents’ adaptation to community living by providing guidance and hands-on assistance in accordance with a recovery based system of care. Specific Responsibilities: • Monitor and supervise adults in group environment. Provide supportive services, teach independent living skills, and crisis intervention as necessary. Stay up-to-date on all resident issues., • Coordinate and supervise residents in self-completion of routine household activities/tasks (e.g. meal preparation, housekeeping, laundry, etc.) including completion of assigned chores; provide hands-on assistance and teaching as needed., • Provide instruction and guidance in the developing of ADL skills (e.g. budgeting, personal hygiene, nutrition and wellness, social time, etc.)., • Develop and conduct rehabilitative-oriented groups for residents., • For Milbank program: facilitate and cofacilitate groups to fulfill 40 hours per month per client of group and 1:1 work concentrating on intense ADL, social and psychological rehabilitation., • Monitor resident’s self-administration of medication., • Document significant behavioral observations in Pathways’ Electronic Health Record, prepare written reports as necessary, report all unusual behaviors to social worker and program manager. Document all resident contact and collateral contacts., • Encourage resident’s attendance at planned activities (day program, jobs, events, etc.)., • Conduct and document fire and functional drills, report repairs and replenish household supplies., • Participate in staff meetings, in-service trainings, Relias trainings case conferences and other meetings as required., • Ensure compliance with all federal, state and municipal regulation pertaining to program operation., • Stay up-to-date on all resident issues and be able to assist with appointments and counseling as necessary., • Other duties and special projects as assigned., • Provide transportation to/from the day program and to appointments as needed. Desirable Knowledge, Skills and Abilities: • Knowledge of basic principles of human development and psychopathology., • Ability and interest in teaching, coaching and prompting the development of basic independent living skills., • Basic understanding of empathy for the needs of individuals with mental illness, • Knowledge of basic first aid, crisis intervention, and emergency action principles., • Computer skills: knowledge of Microsoft Word, internet, cloud-based applications and tablet-based applications., • Ability to document timely and accurately in Electronic Health Record system., • Ability to maintain strict confidentiality of information., • Ability to work 2nd, and/or 3rd shifts, including weekends and holidays as needed. Shifts available: Monday- Friday, 2pm-11pm, Saturday/Sunday, 9am-4pm, 4pm-11pm. Overnights Monday-Sunday 11pm-9am., • 1-2 years’ work experience in the mental health field; associates, bachelor's or master's degree in related field preferred Pay: Starting at $20/hour commensurate on experience

Job Description Title: Health Home Plus Client Care Coordinator Reports To: Client Care Supervisor FLSA: Non-Exempt Status: Full-time Supervisory Responsibility: Not Applicable About CHOICE: CHOICE is a leading Care Management Agency serving Westchester County in New York. Our Vision is a world where all people have a foundation to meet the challenges of everyday life. We are a dynamic not-for-profit organization which operates in the fast-changing environment of healthcare reform. Funded by Medicaid and government grants, we strive to maximize positive human outcomes as we deliver our services to our clients. CHOICE's core Mission is to help people restore and maintain their dignity and well-being regardless of their economic, mental, emotional, or physical conditions or limitations. We do this by providing Mental Health Advocacy and Peer Support, Homeless Outreach Programs and Services, and Mental Health Care Management and Support to those in need. Essential Functions of the Role: The Intensive Case Managers operate within a multidisciplinary unit and include Client Care Coordinators. All Intensive Case Managers have at least 2 years clinical experience, which includes client direct contact experience. function as an advocate, facilitator, outreach coach, educator, care coordinator, and motivational counselor for members and their families for members who have complex behavioral health and or medical conditions. The role of the Intensive Care Manager includes, but is not limited to the following tasks: Position Responsibilities: • Providing a timely outreach to new referrals, • Engaging members into the program by providing compelling rationale on the benefits of the program to fit the unique member's needs., • Completing members needs assessment to determine appropriate services and inform the care plan., • Developing an individualized member centric comprehensive care plan with input from the member, provider, and family. The individual goals include recovery and resiliency, decreasing symptomatology and/or increasing functional ability in areas such as self-care, work/school, and family/interpersonal relations to reduce barriers to treatment., • Providing monitoring and reviewing of cases through planned outreach, incoming contacts, care coordination and utilizing rounds, weekly reports, and individual supervision., • Rounding or staffing with a supervisor takes place once per month at a minimum for difficult or challenging cases., • Providing consultation and coordination with the behavioral health or medical providers, facility or family members, community agencies, or involved medical practitioners regarding treatment and/or treatment planning issues., • Providing motivational counseling and encourage self-advocacy to help sustain members' commitment to their care plans and treatment adherence., • Coordinating and consulting with the Care Manager as necessary. Attending regularly scheduled rounds to consult with a psychiatrist or health plan staff and discuss cases and the need for continued intensive care management and outreach. Sending outreach letters to members who are not telephonically accessible or who do not res pond to multiple telephonic outreach attempts., • Frequency of outreach to the member, supports and provider(s) occur at a minimum one time per month, but more may be scheduled according to the member's clinical needs., • Send outreach letters to members who are not telephonically accessible or who do not respond to multiple outreach attempts., • Client's progress and Intensive Case Manager interventions are documented appropriately in the care management system., • Provide case closure/discharge at the time of completion., • Follow all workflows meeting regulatory and accreditation requirements., • Education: 1. A bachelor’s degree in one of the fields listed below; or 2. A NYS teacher’s certificate for which a bachelor’s degree is required; or 3. NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or 4. A Bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or 5. A Credentialed Alcoholism and Substance Abuse Counselor (CASAC). Salary Range: $42,500 - $47,000

Job Description Purpose of the Role: The Criminal Justice Client Care Coordinator will provide time-limited (12 months) wrap-around services to support clients who experience barriers because of a criminal history. These services include administering risk and needs assessments; assisting clients with their job search and connecting them to job training; legal advocacy; accessing public benefits and housing assistance; navigating community supervision (probation); and other case management needs. The Criminal Justice Client Care Coordinator will work closely with internal programs and external partners to empower clients of the program to have the skills and confidence to thrive as active participants in the community. Essential Functions of the Role: • Criminal Justice Client Care Coordinator will have the vision and passion to support the development, implementation, and growth of all aspects of the Re-Entry Intensive Case Manager Program and provide the following services:, • Conduct follow-up outreach of direct/or self-referred clients who are eligible and in need of re-entry services., • Transport clients from County Jail upon release., • Complete initial assessment and follow-up re-assessments., • Provide direct services to clients through regular case management meetings., • Assess clients’ needs, situations, personal strengths, and support networks to determine their goals. Develop plans to increase clients’ well-being, productivity, and stability., • Help clients navigate the challenges that come with having a criminal background: possible homelessness, unemployment, employment and housing discrimination, domestic abuse, recovery, family issues, parole/probation issues, and legal difficulties., • Provide supportive service linkages to community resources, such as homeless and housing, occupational training, public benefits, healthcare, mental health services, support groups, etc., • Follow up with clients to ensure their situations have improved., • Monitor and track milestones in client participation, such as employment acquisition, completion of certifications, increased wages, and avoiding recidivism., • Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking for internal and external purposes., • Comply with eligibility and reporting requirements for re-entry programming., • Works with other programs to provide services and referrals to eligible clients. Internal: Criminal Justice Program Supervisor, Program Director, other CCC’s External: Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office, etc. Work Schedule: Monday – Friday, 9am – 5pm with some flexibility around client needs. Physical Environment: • Traditional office environment. Mental and Visual Demands: Flow of work and nature of duties involve normal coordination of mind and eyes much of the time. • Minimum Qualifications – Knowledge, Skills and Abilities Required, • Minimum of a bachelor’s degree with a concentration in Criminal Justice, Human Services, Psychology, Sociology, and other related fields. Master’s Degree preferred OR, • At least two years’ experience working in a program or organization serving high-risk individuals OR, • Prior case management, therapy, or counseling experience with individuals and/or groups., • Interest in the social justice, legal advocacy, prisoner re-entry, and/or Fair Chance Hiring policies., • Unwavering commitment to quality programs and data-driven program evaluation., • Strong written and verbal communication skills. The ideal candidate will be a persuasive and passionate communicator with excellent interpersonal skills., • Must be driven and capable of performing duties autonomously yet have the ability to work effectively in collaboration with diverse groups of people.