Trabajos social work case manager en Buffalo, New YorkCrear alertas

Job Description OMB NO: 1625-0120 Expiration Date: 01/30/2025 Announcement: 6712 Opening Date: 08 April 2026 Pay Plan/Series/Pay Band: NF-2091-02 Closing Date: Until Filled Work Schedule: Part Time (20-29 hours/week) Position: Sales Clerk Leader Salary: $16.37-$18.00/hour DOE Who May Apply: All Sources Location: Buffalo, NY – Exchange Join the Coast Guard Exchange — Make Every Day Meaningful! Ready to put your passion to work for the men and women who protect our nation? The Coast Guard Exchange is offering a rare chance to step into a retail role with purpose — and with an unbeatable schedule: Monday–Friday, 7:30 a.m.–3:30 p.m. & Saturday 9:00 a.m.-2:00 p.m. No late nights. Very few weekends. Just balance, stability, and impact. This isn’t just another job. It’s your opportunity to support the heroes who safeguard our shores, strengthen our communities, and keep our country safe. Every interaction you have helps honor their service and makes a real difference in their day. If you’re energized by meaningful work, inspired by service, and excited to join a mission-driven team, the Coast Guard Exchange is ready for you. Come be part of something bigger — and help celebrate the heroes who serve us all. DUTIES: Welcome customers, maintain product knowledge and help with the selection of merchandise. React to all concerns of customers quickly with a sense of importance. Provides outstanding customer service in the assistance to patrons in selection of goods or substitute items. Responsible for overall operations of sale department. May order merchandise, receive, price and monitor stock levels. In conjunction with store management may be responsible for price changes, markdowns, promotional sets and signage. May communicate directly with HQ staff in the resolution of any special order requests for customers or merchandise issues at store level. May assist store management team in training employees on all cash register and front end duties and will provide input on employee evaluations. Operates a cash register, accepts cash, personal checks, credit cards, etc. Prepares, verifies and issues change funds as required. Collects cash receipts, cash register tapes, checks, credit cards receipt, and other supporting documentation. Compares register tapes with Daily Activity Report and investigates and discrepancies. Prepares and maintain cash overage and shortage records for each sales cashier daily. Responsible for the control and security of change fund, safe and cash registers. Key carrier, opening and closing the store as required. May direct/supervise other employees and be responsible for overall store in absence of management. Follow all policies regarding Loss Prevention. Be aware and proactive regarding shrink and the Alert Line. Follow all established safety standards and emergency preparedness requirements. Will be required to work weekends. Perform other related duties as assigned. *Must be 18 years or older to apply You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Please see additional information on how your application is evaluated. QUALIFICATIONS REQUIRED: Minimum: 1. Prior retail experience in inventory control and retail sales., 2. Ability to routinely lift 10 pounds and occasionally lift 25 pounds and stand for long periods of time. Preferred (in addition to the minimum): 1. Experience operating a cash register and working knowledge of sales inventory, 2. Previous retail supervisory experience in the performance of the above referenced duties. And/or, 3. Current USCG NAF sales clerk with at least 6 months experience as a USCG NAF sales clerk. USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS: By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service. • Paid Annual and Sick Leave, • Holiday Pay, • Medical/Dental/Vision Insurance, • Flexible/Dependent Spending Account, • Pension Plan, • 401k Savings Plan, • Life Insurance, • Short Term/Long Term Disability, • Tuition Assistance, • Paid Parental Leave OTHER ESSENTIAL INFORMATION: • Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years., • Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes., • Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute., • Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment., • Applicants may not be employed in the chain of command of their relatives., • This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. HOW TO APPLY Additional Information on how you will be evaluated: Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience. You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You should also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors. Outside Candidates: To apply, please visit our website at and click on “Careers” at bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for: Sales Clerk Leader PT – 6712 Buffalo, NY, US Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status. PRIVACY ACT NOTICE Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations. Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualifies them for the job they are applying for. Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding. Disclosure: Voluntary, however, failure to disclose the requested information may result in an applicant not receiving consideration for a position in which the information is needed. Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320. #ZR

Job Title: RN Nurse Care Manager – Hybrid (Brooklyn, NY) Location: Westchester, NY Work Model: Hybrid – field visits + remote work 2-4 weeks On-site training in Bronx, Office Job Type: FTE/Permanent Work Schedule & Structure Hybrid role: Field + Remote Field work: ~6 home visits completed in 1 day (Westchester territory) Remote work: Care coordination, documentation, and follow-ups Training location: Bronx office Orientation: Bronx About the Role We are seeking a Registered Nurse (RN) Care Manager for a hybrid position supporting older adults and individuals with complex healthcare needs. This role combines limited field work with remote care coordination, offering strong work-life balance while making a meaningful impact in the community. What You’ll Do • Conduct in-home assessments to evaluate members’ clinical, functional, and social needs, • Develop and manage individualized care plans in collaboration with physicians and interdisciplinary teams, • Coordinate care across home care, hospital, rehabilitation, and long-term care settings, • Complete approximately 6 home visits per week within Brooklyn, • Monitor patient progress and adjust care plans to ensure optimal outcomes, • Support safe discharge planning and reduce hospital readmissions, • Communicate with members, families, caregivers, and providers, • Maintain accurate and timely documentation in compliance with guidelines Qualifications • Active, unrestricted RN license in New York, • Associate’s degree in nursing required (BSN preferred), • Minimum 3 years of RN experience, • Experience in MLTC, home care, geriatrics, or case management preferred, • Strong communication, organizational, and critical thinking skills, • Ability to work independently in a hybrid environment, • Bilingual skills are a plus Languages: Spanish or Cantonese/mandarin or Russian preferred What We Offer Competitive salary: $100K – $130K per annum Benefits: Dental, Vision, life, PTO, Retirement plan etc. Hybrid schedule Supportive, mission-driven team Opportunity to make a direct impact in patients’ lives Apply Now If you’re a compassionate RN looking for flexibility and meaningful community-based work, we encourage you to apply today.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles behavioral health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Accountabilities): • Process Management and Documentation - o Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies. o Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions. o Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department. • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by: o Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care. o Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing. o Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group. • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Active NYS RN license required with three years' behavioral health experience; or LMSW; or LCSW; or LMHC., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred, • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary: Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources. Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers. Essential Accountabilities: Level I • Handles physical health member clinical management programs., • Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable., • Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,, • Maintains confidentiality and conducts information management procedures per corporate and departmental policy., • Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews., • Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services., • Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals., • Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena., • Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits., • Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment., • Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources., • Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory Therapist, • Accepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable., • Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications., • Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care., • May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA)., • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs., • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures., • May participate in the orientation of new staff., • Regular and reliable attendance is expected and required., • Performs other functions as assigned by management. Level II (in addition to Level I Essential Accountabilities) • Handles all member clinical condition management programs., • Offers process improvement suggestions and participates in the solutions of more complex issues/activities., • Mentors junior staff and assists with coaching whenever necessary., • Consistently meets/exceeds all productivity and performance metrics, including positive results of audits., • Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health., • Manages more complex assignments and/or larger caseloads., • Displays leadership skills and serves as a positive role model to others in the department., • Participates in the orientation of new staff. Level III (in addition to Level II Essential Accountabilities) • Process Management and Documentation, • Identifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies., • Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions., • Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department., • Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems., • Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers., • Provides backup for the Supervisor/Manager, whenever necessary by:, • Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care., • Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing., • Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group., • Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities. All Levels • Associates degree required. Bachelor's degree preferred., • Active NYS RN or Registered Dietician or Physical Therapist licensure required., • Minimum of three years of clinical experience required. Case Management experience preferred., • Must demonstrate proficiency with the Microsoft Office Suite., • Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred., • Strong written and verbal communication skills., • Ability to multitask and balance priorities., • Must demonstrate ability to work independently on a daily basis., • Deliver efficient, effective, and seamless care to members., • For incumbents aligned to the Federal Employee Program (FEP) line of business, Case Management Certification required within three (3) years of either hire and/or moving into this role supporting the FEP LOB. Level II (in addition to Level I Qualifications) • A minimum of 2 years in case management position., • Case Management Certification preferred., • Delivers efficient, effective, and seamless care to members., • Demonstrates ability to escalate to management, as necessary., • Demonstrates proficiency in all related technology and documentation requirements., • Consistently meets or exceeds all performance metrics. Level III (in addition to Level II Qualifications) • Must have been in a current Case Management position or similar subject matter expert for at least 5 years., • Case Management Certification required, • Broad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems., • Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues., • Ability to lead the training of new staff., • Demonstrated presentation skills. Physical Requirements: • Ability to travel and work long hours on a computer., • May require flexible hours to meet needs of member discussions. In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Level I: E2: Minimum: $62,400 - Maximum: $ 96,081 Level II: E3: Minimum: $62,400 - Maximum: $ 106,929 Level III: E4: Minimum: $65,346 - Maximum: $117,622 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the CDPHP Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Are you looking to work for an organization where you are able to make a difference? Then you’ve come to the right place! Apply to be a Case Manager today! What will your day look like? At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role. As a Case Manager at Horizon, you will… • Become familiar with the SBIRT public health model., • Work with students and families to determine wraparound services that may complement the adolescent/young adult’s treatment and support the family unit. These may include:, • Crisis Outreach, • Transportation Assistance, • Housing Assistance, • Food Assistance, • Residential Treatment, • Respite Care, • Recreation Therapy, • Other Medical Care and Health Services, • Legal Assistance, • Advocacy, • Social Services, • Education Assistance, • Tutoring, • Financial Aid, • Support Groups, • Family Support, • Maintain continuous contact with SBIRT team, adolescents/young adults, and families so that everyone is informed about a participant’s’ full spectrum of services., • Ensure that all patient data and information is properly recorded, entered, and stored., • Ensure complete participant confidentiality at all times., • Conduct grant required surveys and data entry for all participants at intake and program completion, • Assist Project Coordinator with intake and referral tasks as needed, • Participate in relevant trainings throughout the course of the program., • Support program marketing efforts including community outreach and tabling events We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job: This position will be located at 699 Hertel Ave, Buffalo NY. Local travel may be required as needed. Hours This is a full-time position from Monday - Friday. Compensation Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $23.45 - $25.40. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. *Please note: This is a grant-funded position. Physical demands associated with this position include: • Sitting for extended periods, alternating between standing and sitting, • Mobility required with repetitive wrist, hand, and finger movements Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities. Disclaimers: Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community. This information is intended to provide a general overview of the position; it is not a full job description.

Job Description Position Purpose: Provides person-centered intake, assessment, and case management services to individuals in need of rental supplements provided by Erie County Department of Social Services (ECDSS) and manages an assigned caseload of 40 program participants. The RSC is responsible for processing ECDSS supplement applications and document collection from clients and their perspective Landlords. Assistance with goal setting, budgeting and apartment searches are required. All home and field visits are reimbursable by mileage. Program/Service Delivery, Quality, and Growth: · Displays sound leadership that inspires performance of the team. · Ensures workflow for client referrals, intake, screening, rental supplement application and recertification process. · Oversees client and program data applicable to agency management information systems and/or electronic health records. · Monitors case manager documentation, statistics, tracking, and quality assurance activities according to contractual specifications. · Liaise with ECDSS, community providers, property owners and/or leasing offices. Knowledge and Skills Requirements Associates degree in Human Services with 3 years work experience in related field or bachelor's degree in Human Services or related field with 2 years work experience in Financial Counseling/Education and/or Housing Programs preferred. · Value cultural difference, collaborative efforts, and person-centered services. · Working knowledge of financial literacy, education, and empowerment perspectives. · Must have car and a valid NYS Driver's License

Job Description PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary: The Care Manager’s role is to work in partnership with individuals with I/DD, their family/guardian, and providers to coordinate care and services needed to assist individuals achieve optimal health, wellness, independence, community integration and accomplishing goals. The Care Manager is responsible for providing Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach. Essential Job Functions: • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services, • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and the person’s Life Plan, • Facilitate, develop, and maintain a person-centered Life Plan that integrates an individual’s personal wants and needs, clinical and non-clinical healthcare related needs, community services, OPWDD services, and natural supports., • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Adhere to Incident Management regulations, guidelines, and policies and procedures, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care, • Participate in internal and external audits, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports in the care coordination process, • Provide all individuals and families with services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation policies and procedures, • Complete all required training including annual, ongoing, and educational trainings, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Intermediate technology skills in Outlook, Teams, Word, Excel, online applications as needed, • Understanding use of an EHR system, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, organization, autonomy, and productivity, • Some positions may require bi-lingual skills Education and Experience: • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • A Master’s degree with one year of relevant experience. Physical Requirements/Working Conditions: • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed., • Must have a valid driver’s license, • Ability to conduct in-person visits and meetings at individuals homes, communities, schools, and other locations as applicable, • Ability to work remotely, satellite office locations, and/or primary office location Corporate Qualifications/Expectations: • Adhere to all Prime Care Coordination policies and procedures., • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards., • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications., • Maintain all required certifications/training by State regulations and PCC policy, • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-341-4600

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Critical Time Intervention (CTI) Case Manager provides case management services to individuals in critical transition periods, including those moving from institutional care (such as hospitals or shelters) to community living. The CTI Case Manager is responsible for coordinating care, developing personalized plans, linking clients to resources, and providing consistent support to ensure a successful reintegration into the community. The role involves working closely with a multidisciplinary team to support the overall well-being of the client during this transition. RESPONSIBILITIES & DUTIES • Conduct comprehensive assessments of clients’ needs, including housing, mental health, substance use, physical health, and social support., • Develop individualized, strength-based care plans in collaboration with the client, identifying goals and the steps necessary to achieve them., • Ensure that the care plan is dynamic and adjusted as needed based on the client’s progress and changing needs., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Connect clients to community resources, including housing, healthcare, mental health services, employment opportunities, and social services., • Advocate on behalf of clients to ensure they have access to the resources and services they need, including navigating complex systems (e.g., public benefits, healthcare)., • Help clients complete necessary applications, attend appointments, and access services in the community., • Provide crisis intervention and de-escalation support as needed, especially during periods of heightened stress or challenges., • Offer ongoing emotional and practical support to ensure clients can cope with the challenges of transitioning to community living., • Ensure that clients receive timely support during any immediate crisis situations related to housing, health, or mental health., • Work collaboratively with other CTI team members (nurses, counselors, social workers, and healthcare providers) to ensure a holistic approach to care., • Attend team meetings to discuss case progress, identify challenges, and develop strategies to address client needs., • Share client updates and concerns with the team to ensure seamless coordination of care and support., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Regularly monitor client progress and maintain frequent contact to provide ongoing support., • Ensure that clients remain engaged in services and have the support they need to maintain stability., • Track and document client outcomes, challenges, and achievements to evaluate the effectiveness of the intervention., • Educate clients on their rights, available services, and self-care techniques to increase their independence and confidence., • Empower clients to make informed decisions regarding their care, housing, and life choices., • Promote client engagement in activities that foster long-term success, such as job readiness, social connections, and self-sufficiency., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. QUALIFICATIONS Education and Experience: • Bachelor’s or master’s degree in social work, psychology, public health, or a related field., • At least 2-3 years of experience in case management, social services, or a related field. Experience with mental health, substance use disorders, or homelessness is preferred., • Experience working with individuals in transition (e.g., moving from institutions to community living) is highly desirable., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients, • Excellent organizational and time-management skills to manage multiple cases and resources, • Knowledge of local community resources and services, including healthcare, housing, employment, and social services, • Strong problem-solving and decision-making skills, • Ability to work collaboratively in a team-based environment and navigate complex service systems, • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment, • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems, • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $28.22 - $30.22 per hour, commensurate with experience & qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency wide shut down between Christmas and New Year's Day., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays.

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company parties, • Health insurance, • Paid time off Position Overview: The Community Relations Manager plays a vital role in meeting sales targets and achieving organizational growth by cultivating partnerships, generating leads, and enhancing the companys reputation within the community. Responsibilities: Identify, develop and maintain a pipeline of referral relationships with individuals and groups at senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers. Conduct cold calls, drop-in meetings, presentations, and other sales or community outreach related activities. Ensure delivery and placement of Touching Hearts literature in places where seniors and their families frequently seek services for seniors; deliver promotional items. Field incoming client referrals and inquiries Network within a case, i.e., leverage contacts among our existing clients, and the people and organizations serving them, to develop and strengthen referral source relationships. Coordinate outreach activities with other marketing efforts such as social media and local events; maintaining social media account weekly with content and responses. Represent Touching Hearts at select community and industry events, act as ambassador of Touching Hearts to the community. Support the development and execution of effective promotions or marketing ideas, including social media campaigns. Distribute promotional gifts, flyers, brochures, and other Touching Hearts marketing materials to different locations. Maintain business development activity records in WellSky Client Care or Welcome Home CRM system. Gather and report information about market. Engage prospective clients to provide information or perform an intake to begin services. Track and report on community outreach activities, referral generation, and sales performance activities and key performance metrics. Meet or exceed established sales targets and referral goals as defined by organizational objectives. Qualifications: Bachelors degree in Marketing, Communications or related field 2+ years of successful, measurable business development experience, establishing and maintaining significant accounts, preferably in a health-related or human service-related field Entrepreneurial perspective, energy, and drive; motivated self-starter with strong organizational skills Team player with engaging interpersonal skills upbeat, compassionate, warm, friendly, authentic networker Creativity and proficiency in developing collateral and social media content Proficiency with Word, Excel, Outlook, PowerPoint Great communication skills articulate, excellent grammar, persuasive Schedule: Flexible work from home options available.

Job Description Are you passionate about advocating for children and families? Are you looking to work in a program that centers on teamwork, collaboration and the drive to create lasting change? The Foster Care and Adoption Programs wants you on our team! The Foster Care and Adoption Case Planner plays a crucial role in assessing needs, promoting safety, and supporting reunification efforts for children in foster care. Your expertise will guide your assigned caseload of children and families toward brighter futures while ensuring timely permanence for those who need it most. What does a day on the job look like for the Foster Care and Adoption Case Planner? • Manages an assigned caseload of children in the Foster Care + Adoption program and provides casework services to ensure the child’s safety and well-being and support the child’s permanency planning goal, • Maintaining the goal to reunite the child in foster care with their family of origin while concurrently planning for other permanency routes for the child if reunification is not possible., • Completing, at minimum, monthly home visits with the youth in their foster home based on the child's level of care associated with their needs, • Make monthly contact with all identified parents of the youth in foster care, • Scheduling and facilitating visitation between parents and youth in foster care and siblings of the youth who may be placed in an alternate setting, • Providing casework services and support to birth parents in meeting court ordered requirements to achieve family reunification. Facilitating concurrent planning to ensure timely permanence for child if reunification is not possible, • Working closely in collaboration with local district case manager and other service providers in facilitating child’s permanency plan, • Managing the transition of children in placement from one setting to another (e.g. birth parents’ home to foster home, foster home to birth parents’ home or adoption home etc.), • Participating in Family Court proceedings to facilitate child’s permanency plan, • Supporting foster parent’s skill development in order to best meet the needs of children in their care, • Maintaining progress notes, case record documentation, and required reports in accordance with district requirements and NYS regulations, • Participates in a department on-call rotation The Qualified Candidate will have: • A Bachelor’s Degree in Social Work (BSW) plus two years experience in child welfare preferred, or equivalent combination of education and experience OR a Master’s Degree in Social Work (MSW) with experience in child welfare, • A valid New York State driver’s license and continued automobile insurance required, • Strong interpersonal and conflict resolution skills, • Accessibility to reliable transportation during working hours, • The ability to work as part of a team Shift Information: Must have reliable transportation for frequent travel throughout Western New York, primarily Erie County, and must be available to work a flexible schedule that includes regular evening hours for home visits and community events. Hybrid and flexible schedule options to support needs of the children and families on caseload. Competitive Pay Range of $24.61- $25.90 per hour based on education and experience, based on a 37.5 hour work week CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. • Employer Paid Life Insurance, • Medical, Two Plan Options, • Dental, Two Plan Options, • Vision Insurance, • Wellness Program and Incentives, • Health Savings Account (HSA) and Quarterly Employer-Contributions, • Healthcare Flexible Spending Account (FSA), • Dependent Care FSA, • Employee Referral Bonus, • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Job Description The Trafficked Youth Case Manager is a member of our Human Trafficking Youth Services team and provides advocacy and case management services to minor survivors of human trafficking and those that are at risk of being trafficked within the Western New York community. Services provided to youth include victim advocacy, crisis intervention, safety planning, service assessments, and coordination of support services and are provided both at agency and community locations. Major Responsibilities/Activities: • Provide in-person and telephone comprehensive client needs and risk assessments, safety planning, brief counseling, crisis intervention, and on-going case management services;, • Provide outreach visits to clients when needed;, • Provide advocacy and/or court accompaniment in the criminal and/or civil legal systems;, • Provide information and assistance with the linkage to the shelter and other community resources;, • Ensure that all survivors understand their rights as victims of crime and facilitate application to associated status and benefits including NYS Office of Victim Services applications, NYS Office of Temporary and Disability Assistance referrals, and federal certification and/or eligibility;, • Engage in collaborative working relationships with stakeholders, including local law enforcement partners, Erie County Department of Social Services, local youth providers, or any other relevant parties;, • Attend staff meetings, supervision, and staff development and trainings as required;, • Model and practice sensitivity, fair treatment, trauma-informed care, and acceptance of diversity in all interpersonal interactions;, • Contribute to a positive work environment by demonstrating strong communication and interpersonal skills;, • Must maintain and submit required documents and comply with all aspects of the Vehicle and Safety Usage Policy;, • Utilize agency and IT systems according to agency protocol; and REQUIREMENTS: • Bachelor of Social Work degree (BSW) or equivalent education and experience required, with at least two (2) years paid professional experience preferred;, • Bi-lingual skills (Spanish-English) preferred;, • NYS driver's license and continued automobile insurance;, • Professional human trafficking experience preferred;, • Strong writing and data entry skills; and, • Employer Paid Life Insurance, • Medical, Two Plan Options, • Dental, Two Plan Options, • Vision Insurance, • Wellness Program and Incentives, • Health Savings Account (HSA) and Quarterly Employer-Contributions, • Healthcare Flexible Spending Account (FSA), • Dependent Care FSA Retirement, • Employee Referral Bonus, • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Initial Services Coordinator is responsible for supporting the operations and service delivery of the Program of initial Resettlement program. This role assists with day-to-day case management functions, including the provision of core PIR services and ensuring compliance with program policies and guidelines. Responsibilities include accurate data entry into CMS and IRIS systems, maintaining proper financial documentation, tracking expenses for each PIR case, and ensuring that case notes are complete, timely, and accurately recorded. The Initial Services Coordinator also ensures that all required core services are delivered on time and that program records and files are thoroughly documented and maintained. The Initial Services Coordinator collaborates closely with the Senior Social Services Manager and PIR caseworkers to ensure ongoing program compliance with key stakeholders, including HIAS and the Office of Refugee Resettlement (ORR). This role is responsible for supporting timely reporting, maintaining proper documentation, and promoting responsible stewardship of organizational and program resources. The position requires strong attention to detail, excellent organizational skills, and a demonstrated commitment to serving vulnerable populations. RESPONSIBILITIES & DUTIES A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. Administrative Support • Support program operations and service delivery by assisting with day-to-day PIR activities and coordination of case management services, while maintaining a limited PIR caseload., • Maintain and strengthen partnerships with key stakeholders, including healthcare providers and community organizations, to support client access to services and advocate for client needs., • Assist in building community awareness of JFS services through outreach efforts and collaboration with leadership on program promotion strategies., • Provide guidance and support to caseworkers, interns, and volunteers as needed, including onboarding and training related to PIR services and compliance requirements., • Prepare and submit program reports to funders in accordance with contract requirements and established timelines., • Maintain and support systems for case tracking, data entry (CMS and IRIS), and program documentation to ensure accuracy, compliance, and quality improvement., • Collaborate with other agency programs to coordinate services and address client needs holistically., • Work closely with the Senior Social Services Manager and leadership team to implement policies and procedures that ensure compliance with HIAS and Office of Refugee Resettlement (ORR) program requirements., • Attend departmental, partner, and agency meetings as required to support program coordination and communication., • Minimum of a Bachelor’s degree required; Master of Social Work (MSW) or related advanced degree preferred., • Experience providing direct services to vulnerable populations, particularly in the areas of housing, resettlement, and stabilization services., • Demonstrated experience connecting clients to a broad range of essential, community-based services, including healthcare, public benefits, employment, and social supports., • Supervisory experience preferred, including experience supporting, training, or overseeing staff, interns, or volunteers in a human services or social services setting. Knowledge, Skills & Abilities: • Ability to provide culturally responsive and trauma-informed case management to diverse populations., • Strong communication skills, including the ability to effectively engage with clients, community partners, and the general public., • Excellent time management and organizational skills, with the ability to manage multiple priorities and meet deadlines., • Working knowledge of community resources and support services for vulnerable populations, including refugees and newcomers., • Proficiency in computer applications, including Microsoft Outlook, Word, and Excel, as well as experience with case management systems (e.g., CMS and IRIS preferred)., • Demonstrated sensitivity and commitment to working with individuals from diverse cultural, linguistic, and socio-economic backgrounds., • Supervisory experience preferred, including the ability to support, train, and provide guidance to staff, interns, or volunteers in a human services setting., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS • Will work in the office and occasionally in the community as needed., • Must have access to a reliable vehicle and possess a valid, clean driver’s license and be sufficiently self-insured., • Frequency of travel: Frequent travel is required for appointments, meetings, and trainings; locations may be across WNY., • Physical activities and efforts required working in an office environment and the ability to move small furniture in preparation of an apartment. This may include making beds, arranging household items, and helping move client luggage., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Competitive salary of $27 - 29 per hour, commensurate with experience & qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks in addition to a paid agency wide shut down between Christmas and New Year's Day., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays.

Job Description PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary: The Care Manager’s role is to work in partnership with individuals with I/DD, their family/guardian, and providers to coordinate care and services needed to assist individuals achieve optimal health, wellness, independence, community integration and accomplishing goals. The Care Manager is responsible for providing Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach. Essential Job Functions: • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services, • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and the person’s Life Plan, • Facilitate, develop, and maintain a person-centered Life Plan that integrates an individual’s personal wants and needs, clinical and non-clinical healthcare related needs, community services, OPWDD services, and natural supports., • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Adhere to Incident Management regulations, guidelines, and policies and procedures, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care, • Participate in internal and external audits, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports in the care coordination process, • Provide all individuals and families with services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation policies and procedures, • Complete all required training including annual, ongoing, and educational trainings, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Intermediate technology skills in Outlook, Teams, Word, Excel, online applications as needed, • Understanding use of an EHR system, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, organization, autonomy, and productivity, • Some positions may require bi-lingual skills Education and Experience: • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • A Master’s degree with one year of relevant experience. Physical Requirements/Working Conditions: • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed., • Must have a valid driver’s license, • Ability to conduct in-person visits and meetings at individuals homes, communities, schools, and other locations as applicable, • Ability to work remotely, satellite office locations, and/or primary office location Corporate Qualifications/Expectations: • Adhere to all Prime Care Coordination policies and procedures., • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards., • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications., • Maintain all required certifications/training by State regulations and PCC policy, • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-341-4600

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Care Coordinator-HH+ works with an assigned caseload of clients who are enrolled in the health home program and qualify for Health Home Plus (HH+). The Care Coordinator- HH+ is responsible for delivering an enhanced level of care coordination services to HH+ clients, including at least two (2) face-to-face visits per month and two (2) other core services. Clients enrolled in HH+ may also be enrolled in the Health and Recovery Plan (HARP). For HH+ clients that are also enrolled in HARP, the Care Coordinator- HH+ also assists with accessing Home and Community Based Services (HCBS) and Community Oriented Recovery and Empowerment Services (CORE). The Care Coordinator-HH+ conducts the NYS Eligibility Assessment, develops, and maintains the HCBS Plan of Care, and links clients to HCBS and CORE providers in the community. The Care Coordinator- HH+ also provides education to clients about HARP benefits and assists other care coordinators at JFS with linking their HARP enrolled clients to HARP services. WHAT YOU'LL DO A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating principles of Jewish Family Services. • Maintain a caseload of clients enrolled in Health Home Plus (HH+) and HARP and provide care coordination services in compliance with health home policy and standards of care., • Work with the program manager to determine and establish HH+ eligibility for each client on their assigned caseload., • Conduct home visits with clients and travels into the community to meet with clients in other community-based settings, including medical provider appointments, hospitals, residential settings, and other community service provider offices., • Conduct comprehensive assessment and develop a patient-centered Plan of Care to address client needs. Assist clients with achieving their goals, in accordance with the Plan of Care., • Complete crisis plan with all client on assigned caseload and review with client at least annually., • Conduct annual case review with client and members of the client’s care team to review the Plan of Care and address barriers that prevent client from meeting their Plan of Care goals., • Successfully complete the HARP Assessment training in the Uniform Assessment System for New York (UAS-NY). Performs HARPs assessments/reassessments; maintains an active Health Commerce System (HCS) account., • Monitor the delivery of HCBS services to ensure clients are following through with goals identified in their HCBS care plans., • Assist client with coordination of appointments including but not limited to scheduling, rescheduling, providing appointment reminders and arranging transportation., • Works closely with the interdisciplinary care team including primary care providers, medical specialists, mental health providers, residential services, substance abuse treatment program, etc., • Conduct research on community resources and government benefit programs to determine eligibility criteria, provide appropriate referrals, and perform follow up activities for referrals., • Utilize culturally sensitive and linguistically appropriate strategies to engage and deliver services to clients., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Collaborate and case conference with the MCO HARP Care Manager, HCBS, and CORE providers to ensure on-going client linkage and engagement in HCBS and CORE., • Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES., • Provide education to other members of the Care Coordination Division team on HARP, HCBS, and CORE and assists with transferring of newly HAREP enrolled clients between caseloads as needed., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required., • Effectively support health home programs on an as needed basis. QUALIFICATIONS Education and Experience: • Bachelor's degree in any of the following: child & family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation, recreation therapy, rehabilitation, social work, sociology, or speech and hearing AND, • Bachelor's level education or higher in any field with three years of experience working directly with persons with behavioral health diagnoses OR • Bachelor's level education or higher in any field and two (2) years of experience as a Health Home care manager serving the SMI or SED population. Knowledge, Skills & Abilities: • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Bilingual skills desirable. English speaking and writing fluency required., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean NYS driver’s license and be sufficiently self-insured with liability insurance in the amount of $100,000/$300,000., • Light physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $27.00 to $29.00 hourly, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Program Summary: Child and Family Services (C+FS) Foster Care Program provides temporary, safe, and loving homes for children and supports parents/caregivers in developing the skills they need to achieve family reunification. When reunification is not possible, our program helps secure permanency through adoption. This program plays an essential role in our agency’s 150+ year mission of nurturing a healthier and more equitable Western New York. Position Summary: Are you an experienced nurse looking for a fulfilling role that blends patient care with impactful behind-the-scenes care coordination? As a Foster Care Nurse Case Manager, you’ll enjoy the perfect balance of hands-on pediatric medical care and the rewarding opportunity to coordinate health care services for children in our program. This position offers a flexible schedule that supports work-life balance while allowing you to collaborate with program staff, foster parents, and external healthcare providers. You’ll serve as a vital advocate for children’s health and well-being, ensuring that each child receives necessary medical care and support. Major Responsibilities: • Conduct medical examinations and assessments for children in foster care., • Develop, manage, and monitor healthcare plans for each child., • Maintain and/or obtain accurate and up-to-date documentation of medical records in program databases., • Provide direct medical treatment within the scope of nursing practice., • Facilitate communication between foster parents, medical providers, social workers, and other key stakeholders., • Collaborate with a multidisciplinary team to meet all needs of the foster child, • Ensure timely medical screenings, immunizations, and follow-ups., • Participate in Service Plan Reviews (SPR) and multidisciplinary case meetings., • Educate foster parents on medical needs, medication management, and preventive care., • Provide health education and training to children, foster parents, and staff on topics such as wellness, medication management, and chronic condition care., • Assist in establishing and reviewing nursing treatment goals for children in care., • Escort and/or supervise children during healthcare appointments to ensure proper medical follow-ups and compliance., • Coordinate the exchange of health information between caregivers, medical professionals, and program staff to support continuity of care., • Advocate for children’s healthcare needs and identify gaps in services., • Provide training to program staff on medical protocols and best practices., • Licensed Registered Nurse (RN) in New York State (BSN preferred)., • Minimum of two (2) years of nursing experience, preferably in pediatrics, community health, or case management., • Experience working with children and families in a healthcare or social service setting is highly desirable., • Strong ability to coordinate care and advocate for children’s health needs., • Valid New York State driver’s license, insurance, and a good driving record., • Superior organizational and documentation skills., • Proficiency in using electronic medical records (EMR) and case management systems., • Ability to work a flexible schedule, including some evenings, as needed., • Demonstrated ability to work collaboratively with a multidisciplinary team., • Strong interpersonal skills, with the ability to build positive relationships with foster parents, program staff, and external healthcare providers., • Team player mindset with a commitment to working collaboratively within the Foster Care program and across agency departments., • Believe that foster care is a temporary arrangement meant to support children while their families work toward reunification., • Recognize that foster parents play a key role in ensuring children's health and well-being. C+FS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment • Paid Time Off (PTO), paid holidays and bereavement time, • Employer Paid Life Insurance, • Medical insurance options, • Dental insurance options, • Vision insurance options, • Wellness Program and Incentives, • Health Savings Account (HSA), • Healthcare Flexible Spending Account (FSA), • Dependent Care FSA Retirement, • Employee Referral Bonus, • Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF), • 403(b) Right Away and Employer-Contributions Child and Family Services is an Equal Opportunity Employer: Child and Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child and Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Job Description What's in it for you? Hospice offers a Robust Total Rewards Package Employer 401k contribution regardless of employee participation, and additional contribution given as match with employee participation Health Insurance with vision component copayment plan, or high-deductible plan (FT status) HSA with high-deductible health plan twice annual Employer contribution (FT status) Dental Insurance (FT status) Flexible Spending Account (FT status) Paid Time Off PTO & NYS Sick Leave Tuition Assistance Program And Much More! Part-time days, 2-3 hour shifts will fall between 8:30 am-6:00 pm- group supervision. Under the supervision of the Director of Social Work, in partnership with the Social Work Manager, and as part of a multidisciplinary team the Licensed Clinical Supervisor will provide clinical supervision hours to employees actively pursuing their "C" through the Hospice & Palliative Care Buffalo LCSW program. Essential Duties & Responsibilities for Clinical Supervisor: Provides clinical supervision hours to staff enrolled in the HPCB LCSW program. Apply social work methods and theory to the diagnosis and patient plan of care. Provides training consultation and case direction through patient case discussion and guidance in reflection, evaluation, and support in the delivery of services through an assessment-based treatment planning model under the direction of the Director of Social Work and support from Social Work Manager to ensure compliance with the HPCB care model. Regularly reviews and evaluates professional work. Facilitates in-person individual / group meetings (via Teams when weather is a barrier) Coach and model effective strategies for participants in the LCSW Supervision program Provide thought leadership and subject matter expertise. Maintains up to date knowledge of all state and federal regulations. Qualifications for a Clinical Supervisor: Education/Certification Master's Degree in Social Work from an accredited institution is required. NYS Licensed Clinical Social Worker (LCSW) credential required. Experience 10+ years of experience with grief/loss issues, and with community resources. Must demonstrate expertise in clinical practice, and ability to mentor others with skill, and provided clinical supervision. Job Posted by ApplicantPro

Job DescriptionSalary: $65,000 $85,000 Senior Digital Media Specialist Agency 15 | Buffalo, NY Full-time | Hybrid | Reports to Director of Digital Strategy About Agency 15 Agency 15 is a full-service advertising and marketing agency headquartered in Buffalo, NY. We partner with clients across multiple verticals to build brands, drive demand, and deliver measurable results. Our team of 25 combines strategic thinking with hands-on craft, and we move fast without losing sight of the work. We believe great media work starts with a clear business objective and ends with measurable outcomes. We're looking for someone who thinks the same way. The Role We're hiring an experienced Senior Digital Media Specialist to lead the planning, execution, and optimization of paid digital campaigns across our client portfolio. This is a hands-on role: you'll be in the platforms every day, building campaigns, pulling levers, and squeezing performance through strategic decisions. You'll also sit at the table during strategy and planning conversations, partnering with account leads, creative, and analytics to make sure media decisions ladder up to client business goals. This person is the engine behind every paid media program we run. You'll own campaign performance from kickoff to reconciliation, and you'll be the agency's go-to expert on what's working, what's changing, and where we should be placing our clients' next dollar. What You'll Do Campaign Strategy & Planning • Translate client business objectives into media plans that include channel mix, budget allocation, audience targeting, and KPIs., • Recommend the right platforms and tactics for each campaign search, social, programmatic display/video, CTV, native, and emerging channels., • Partner with account leads and strategists to develop integrated media recommendations that align with broader marketing and brand strategies., • Build, launch, and manage paid campaigns directly in Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, and (as needed) Snapchat, Pinterest, TikTok, and other platforms., • Run programmatic campaigns through StackAdapt and Simpli.fi, including audience builds, creative trafficking, and performance tuning., • Set up and manage tracking infrastructure: pixel placement, conversion events, UTM frameworks, server-side tagging where applicable, and platform-specific tracking (Meta CAPI, Google Enhanced Conversions, LinkedIn Insight Tag, etc.)., • Continuously optimize live campaigns based on performance data bids, budgets, audiences, placements, creative, and landing experience., • Run structured A/B tests and document learnings that compound across the agency., • Build and maintain reporting that ties media performance back to client business outcomes, not just platform metrics., • Negotiate rates, added value, and make-goods directly with vendors and platform reps., • Manage relationships with platform partners and stay current on beta opportunities and product changes., • Partner with the finance department on monthly billing, reconciliations, and budget tracking., • Maintain accurate records of spend across platforms and clients., • Work closely with account, creative, strategy, and analytics teammates to deliver integrated work., • Brief creative on platform requirements and performance signals from past campaigns., • Contribute to new business pitches with media recommendations, benchmarks, and forecasts., • Share knowledge across the team we want this person to raise the floor of media literacy at Agency 15. What We're Looking For Required Experience • 4+ years of hands-on digital media buying experience, ideally in an agency environment., • Demonstrated expertise across Google Ads (Search, Display, YouTube, Performance Max), Meta Ads Manager, and LinkedIn Campaign Manager., • Programmatic experience in DSPs StackAdapt and Simpli.fi preferred; experience with The Trade Desk, DV360, or similar is welcome., • Working knowledge of secondary platforms: Snapchat, Pinterest, TikTok, and the ability to ramp up on new platforms quickly., • Strong grasp of tracking and measurement: GTM, GA4, pixel implementation, conversion APIs, and attribution fundamentals., • You think business-first. You ask what we're trying to achieve before you ask what we're trying to spend., • You're genuinely hands-on. You're ready to jump right in and start building., • You're organized and accountable. Pacing reports, reconciliations, and tracking documentation., • You're a clear communicator. You can explain why a campaign is performing the way it is to a teammate, an account lead, or a client without hiding behind jargon., • You're naturally curious about what's changing in digital media and bring those ideas back to the team., • Google Ads and Meta certifications., • Experience with CTV/OTT buying., • Familiarity with CRM and marketing automation platforms (HubSpot, Salesforce, Klaviyo) and how they connect to paid media., • Experience presenting performance and recommendations directly to clients. What We Offer • Salary range: $65,000 $85,000 annually, commensurate with experience, depth of programmatic expertise, and platform certifications., • Comprehensive health, dental, and vision benefits., • 401(k) with company contribution., • Paid time off and paid holidays., • Hybrid work flexibility from our Buffalo, NY office., • Professional development support, including platform certifications and ongoing training., • A team that takes the work seriously and each other less so. How to Apply Submit your resume through our BambooHR careers page using the link below. Along with your resume, please include a short note telling us about a campaign youre proud of what the objective was, what you did, and what the result was. Bonus points if you tell us where youd start if you inherited a Google Ads account that was clearly underperforming. Agency 15 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Critical Time Intervention Supportive Counselor is responsible for providing intensive, short-term support to individuals in critical transitions, such as moving from a hospital, shelter, or incarceration into the community. The CTI Supportive Counselor reports to the CTI Manager and will work as part of a multidisciplinary team, including CTI case managers, peers, and other support staff. The counselor will work closely with clients to address emotional, social, and psychological needs while supporting the overall goals of successful community reintegration. This role involves building trusting relationships, fostering coping strategies, and connecting clients with appropriate resources. WHAT YOU'LL DO • Conduct thorough assessments of clients’ emotional, psychological, and social needs at the beginning of the transition process., • Provide individualized support to clients based on their unique challenges, including developing coping strategies for managing stress, anxiety, and adjustment to community living., • Monitor clients' progress and adjust support plans as necessary throughout the intervention period., • Provide immediate emotional support during crises, including de-escalating situations and offering practical problem-solving strategies., • Assist clients in managing emotional distress during the critical transition period, focusing on stabilization and enhancing emotional well-being., • Offer counseling services to help clients address underlying psychological issues that may affect their transition., • Complete necessary documentation for legal, health, and social service purposes, ensuring compliance with privacy regulations (e.g., HIPAA)., • Help clients access community-based resources, such as housing, healthcare, employment, social services, and mental health treatment., • Advocate for clients by helping them navigate social service systems, including helping with paperwork, attending meetings, and ensuring they receive the services they need., • Support clients in developing life skills, such as budgeting, time management, and communication, that are necessary for successful community integration., • Empower clients to make decisions regarding their own care, fostering independence and self-sufficiency., • Provide psychoeducation to clients regarding mental health, substance use, coping mechanisms, and self-care., • Work closely with the CTI team (nurses, case managers, social workers, and other healthcare providers) to ensure that each client’s needs are being met., • Participate in regular team meetings to discuss client progress, challenges, and strategies for continued support., • Communicate regularly with other professionals involved in the client’s care to ensure a coordinated, team-based approach., • Promote a welcoming, inclusive, and non-judgmental environment for clients and for the team., • Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter., • Effectively utilize electronic systems including electronic documentation and reporting systems., • Provide education to other members of the Care Coordination Division and other JFS departments on Critical Time Intervention services., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.QUALIFICATIONSEducation and Experience:, • Licensed Master Social Worker (LMSW), Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor, (LMHC), or Licensed Marriage and Family Therapist (LMFT)., • Applicant must have active New York State licensure., • Strong communication and interpersonal skills with the ability to build rapport and trust with clients., • Ability to provide emotional support, conflict resolution, and crisis intervention in high-stress situations., • Knowledge of mental health, substance use, and housing systems, as well as community-based resources., • Strong problem-solving and decision-making skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Ability to assess client needs and develop individualized care plans, • Familiarity with case management software and documentation systems, • Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems., • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Competitive salary of $58,000 to $63,000 per year, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.