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Description Introduction Do you have the career opportunities as a(an) Nurse Manager of Case Management you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Nurse Manager of Case Management where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications The Manager for Case Management Services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital based case management for his/her assigned area of responsibility in alignment with the goals of the Case Management Department. The Manager for Case Management is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. The Manager for Case Management functions as an expert clinical practitioner, case management subject-matter expert, resource, advisor and leader for the members of the case management team. The Manager for Case Management supervises and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. The Manager for Case Management monitors quality of the interactions, documentation and assessments of the case management staff. The Manager for Case Management coordinates activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization. Essential Job Functions: 1. Determines department staffing needs, coordinates the hiring, assignment, training and supervision of all Case Managers and Social Workers. Facilities the ongoing training and continuing education of staff and completes staff evaluation in accordance with hospital policy., 2. Assists in developing all department/service policies and procedures, assuring compliance with all regulatory agencies. Coordinates staff education/compliance with these policies., 3. Assists in developing the department’s goals/objectives in concert with the hospital mission, vision and values; educates staff to the goals/ objectives and provides periodic feedback as to the success in meeting these., 4. Prepares and presents pertinent data to the Case Management committee (i.e. targeted DRG’s by LOS and cost/case, pertinent payment/resource issues, etc.), 5. Assists in the management of the Case Management program, which includes monitoring the appropriateness and medical necessity of admissions, continued stay and discharge planning., 6. Maintains department employee files within the Case Management department to include but not limited to competencies, new employee orientation checklist, equipment checklist, in-service attendance, signed job description, annual feedback, and active license documentation. What qualifications you will need: • Bachelor's Degree in Nursing or Master's Degree in Social Work., • 3+ years of clinical nursing or social work experience., • 2+ years case management experience., • Currently licensed as a Registered Nurse in the state(s) of practice according to law and regulation or currently licensed as an LMSW in the state(s) of practice according to law and regulation, • Certification in Case Management, • Certification in InterQual or IQCI Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America. As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at and select Methodist Hospital under Locations. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Nurse Manager of Case Management opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Description Introduction Do you have the career opportunities as a(an) Nurse Manager of Case Management you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Methodist Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence), • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Nurse Manager of Case Management where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications The Manager for Case Management Services reports to the Case Management Director and is responsible for promoting patient-centered care by coordinating all aspects of hospital based case management for his/her assigned area of responsibility in alignment with the goals of the Case Management Department. The Manager for Case Management is accountable for the overall day-to-day oversight and management of the case management program including coordination, supervision, and administrative oversight of the case management team. The Manager for Case Management functions as an expert clinical practitioner, case management subject-matter expert, resource, advisor and leader for the members of the case management team. The Manager for Case Management supervises and monitors professional and support staff and ensures that effective care coordination and case management practices are consistent with hospital policies, and applicable regulations and guidelines. The Manager for Case Management monitors quality of the interactions, documentation and assessments of the case management staff. The Manager for Case Management coordinates activities that promote quality outcomes and patient throughput while supporting a balance of optimal care and appropriate resource utilization. Essential Job Functions: 1. Determines department staffing needs, coordinates the hiring, assignment, training and supervision of all Case Managers and Social Workers. Facilities the ongoing training and continuing education of staff and completes staff evaluation in accordance with hospital policy., 2. Assists in developing all department/service policies and procedures, assuring compliance with all regulatory agencies. Coordinates staff education/compliance with these policies., 3. Assists in developing the department’s goals/objectives in concert with the hospital mission, vision and values; educates staff to the goals/ objectives and provides periodic feedback as to the success in meeting these., 4. Prepares and presents pertinent data to the Case Management committee (i.e. targeted DRG’s by LOS and cost/case, pertinent payment/resource issues, etc.), 5. Assists in the management of the Case Management program, which includes monitoring the appropriateness and medical necessity of admissions, continued stay and discharge planning., 6. Maintains department employee files within the Case Management department to include but not limited to competencies, new employee orientation checklist, equipment checklist, in-service attendance, signed job description, annual feedback, and active license documentation. What qualifications you will need: • Bachelor's Degree in Nursing or Master's Degree in Social Work., • 3+ years of clinical nursing or social work experience., • 2+ years case management experience., • Currently licensed as a Registered Nurse in the state(s) of practice according to law and regulation or currently licensed as an LMSW in the state(s) of practice according to law and regulation, • Certification in Case Management, • Certification in InterQual or IQCI Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America. As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We’ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at and select Methodist Hospital under Locations. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Nurse Manager of Case Management opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description The Case Manager is responsible managing an assigned caseload of clients having mental illness or substance abuse use and for assessing client needs, developing, implementing, and reviewing service plans, and working with other community resources in meeting/achieving client service. Assesses, plans, implements, coordinates, monitors, and evaluates options to facilitate the continuum of care including pre-discharge planning with appreciate guardians or family member, follow-up appointments, housing, and transportation arrangements upon discharge. Essential Duties: • Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider. Completes case management assessment on all clients entering caseload., • Develops appropriate treatment/service plans with clients as the means for implementing appropriate services and developing effective alliances with clients., • Provides on-going supportive case management functions in accordance with the problems, needs, and the strategies identified within the service plan to help the clients achieve the stated goals and objectives., • Participates as directed in the screening of new service requests within the clinic by means of and agency approved procedure., • Provides face to face reviews with the client on a regular basis to assess the progress made in reaching service goals so that the service plan can be modified as necessary., • Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records., • Access to daily admission report with purpose of effectively meeting new patients to coordinate discharge planning., • Meet with patients/contact patient guardian to complete required activities i.e. obtain collateral information regarding living arrangements, patient request and MD ordered activities., • Educates patients regarding effective allocation of community mental health resources while encouraging provision of high-quality patient care., • Document appropriately gained legal authority to communicate with family members to gain collateral information through ROI., • Notify appropriate person of any patients needing to be court ordered due to inability to obtain consent for treatment., • Complete insurance bridges as appropriate and communicate with insurance case managers regarding updates, incidences, and discharge planning., • Attend Discharge and Treatment Team meetings and all meetings relative to case management/ social functions., • Maintains current knowledge of case management/social services, discharge planning, and stay abreast of hospital programs and services provided., • Completes discharge and aftercare planning packages in advance of discharge date, typically 1-2 days prior to discharge, when discharge is projected., • Performs other duties, as requested. Requirements Education and/or Licensure – Bachelor’s degree preferred in field of Social Work or Social Services – or high school diploma and a minimum of two (2) year’s equivalent work experience required. Experience – Two years’ experience in healthcare or healthcare-related case management or coordination duties – or one (1) year related experience in a psychiatric health care facility; direct practice in mental health treatment and experience in crisis intervention and customer service preferred. Additional Requirements – Must possess or obtain a valid CPR certification and SAMA training within 30 days of hire. Bi-lingual English/Spanish preferred but not required. Knowledge Skills and Abilities • Knowledgeable of patient rights and laws (i.e., EMTALA) pertaining to mental health and regulations pertaining to psychiatric nursing and the treatment of the mentally and emotionally disturbed patients., • Basic knowledge of treatment procedures; interventions common to acute psychotic as well as non-violent crises intervention practice, medical, psychiatric emergency procedures, and crisis intervention skills., • Communicate effectively with a variety of individuals and function calmly in situations which require a high degree of sensitivity, tact, and diplomacy., • Ability to exercise appropriate judgment in answering questions and releasing information in accordance with HIPAA and Personal Health Information Act requirements; analyze and project consequences of decisions and/or recommendations., • Ability to handle confidential information with great sensitivity., • Well-developed verbal and written communication skills in English. Skill to communicate effectively in order to exchange and/or provide information, build and/or maintain cooperative relationships., • Skilled in problem solving, prioritizing and time management., • Ability to document Case Management/Discharge plans in a clear and concise manner., • Knowledge of state and federal programs and regulations that govern hospital discharge planning and those providing medical care and financial support to individuals, community resources., • Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities., • Usually works forty (40) hours per week, including weekends., • Must be able to multi-task, prioritize with strong time management skills., • Exceptional follow through on tasks and assignments Physical Requirements/Environmental Conditions Perform the following with or without reasonable accommodations: • Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips., • Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly., • Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound., • Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects., • Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze., • Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another, • 401K Retirement Plan

Job Description The Case Manager I / Social Worker I / Family Advocate conducts direct service coordination for agency service recipients to ensure that needed supportive services and community resources are provided and accessed leading to an improved quality of life, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. Essential Functions: 1. Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners., 2. Provide essential services to individuals and families in crisis. Crisis intervention case management services will be provided based upon a crisis evaluation to provide intervention and stabilization services to ensure client stability and safety., 3. Conduct an initial eligibility screening with potential service recipients. Complete necessary intake and discharge paperwork and conduct review for appropriate utilization of services from admission through discharge., 4. Conduct a Needs assessment of each case within thirty (30) working days, or as mandated by contractual requirements after the initial screening, or as may be required by applicable contract requirements., 5. Develop an individualized service plan for each client within ten (10) working days of completing the assessment, or as mandated by specific contract. Collaborate with the client and with agency clinicians as needed in the development and execution of the plan of care and achievement of goals., 6. Re-evaluate the service recipient’s status a minimum of every thirty (30) days and respond to the changing needs and circumstances of persons receiving services. Update service plan as needed, with all follow up visits., 7. Maintain service recipient records and database for monthly, quarterly and annual statistical reports and document on progress notes and/or contract approved documents. Evaluate participant satisfaction and quality of care provided., 8. Coordinate the integration of case management/social services functions into the participants care, discharge, and home planning processes with other departments, external service organization, agencies and clinicians., 9. Provide case consultation to other direct service providers as appropriate., 10. Maintain service recipient and family member confidentiality in accordance with agency standards and coordinates the provision of social services to participants, families, and significant others to enable them to achieve maximum benefits from services., 11. Attend general staff meetings, peer consultations, multidisciplinary case conferences and trainings as required., 12. Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions., 13. Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment., 14. Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy. Education/Training/Experience: 1. Bachelor’s degree in social work or a related behavioral science area of study; or five (5) years relevant experience., 2. At least one (1) year’s paid or volunteer experience in a social service program or human services setting., 3. Understands cultural differences and is sensitive to the implications of culture for service delivery., 4. Demonstrated knowledge of basic community resources and of making referrals and providing follow-up consultation.

Job Description Job Title: Transitional Housing/Rapid-Re-Housing Case Manager Location: SAMMinistries Transitional Living & Learning Center Reports To: Transitional Services Program Manager FLSA Status: Exempt Prepared By: Lindsay Minarovic, LCSW-S Approved Date: September 2024 Salary Range: $43-46K SUMMARY: The Transitional Housing/Rapid Re-Housing (TH/RRH) Case Manager is an experienced social service provider who assists families who are actively or were recently fleeing domestic violence. The families may live at the SAMM Transitional Living & Learning Center (TLLC) and will soon move into permanent housing. The TH/RRH Case Manager works collaboratively with families to develop goals and objectives to help them obtain and remain in permanent housing, increase their skills and/or income, learn domestic violence prevention skills, and help them achieve greater self-determination. The Case Manager provides information and referrals to community resources and other organizations relevant to the resident’s service plan and goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. • Provide case management services that facilitate client self-sufficiency, housing goals, and life-skills education, • Ability to build positive and trusting relationships with diverse populations, particularly participants who have experienced trauma, domestic violence, homelessness, physical and/or mental health disabilities, and substance use challenges, • Attend training for, and utilize evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning., • Attend Home Visit Safety Training, and utilize the safety practices in daily work., • Work with clients who are living in the TLLC (TH), as they prepare to live in a RRH rental unit in the community., • Continue working with clients who have moved into RRH rental units in the community by conducting home-visits., • Offer guidance to clients through their housing search, lease application, and moving process., • Conduct BioPsychoSocial Assessments and collaboratively assist residents in the development of Individual Service Plans; to include goals for housing stability, increased skills and/or income, and personal self-enrichment. Actively involve residents in the design and delivery of supportive services., • Refer participants to necessary services and coordinate with other providers to help participants to access services and achieve goals set in the Individual Service Plan., • Provide education on domestic violence prevention and complete Safety Plans with survivors of domestic violence., • Maintain on-going case load of 22-26 families participating in the program by meeting with each participant on a weekly, biweekly or monthly basis (determined collaboratively with the Program Manager)., • Encourage Residents to attend psychoeducational groups that focus on the life-skills necessary for healthy relationships, long-term financial empowerment, overall health, and housing stability., • Identify barriers, problem-solve, and work with clients to find solutions to those barriers pertaining to their goal achievement., • Work in collaboration with other professionals, agency staff, and volunteers, to include property managers and other housing service providers across the community, • Attend weekly Staffing Meetings to review resident progress, problem-solve, and plan services, • Maintain necessary documentation, reports, and statistics on internal databases as well as in the Homeless Management Information System (HMIS) database. Enter all data within timeframes as set forth by the HMIS Data Quality Plan and SAMM requirements., • Must be available to assist with the facilitation of some occasional evening and weekend events at the TLLC facility, • Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility. EDUCATION AND/ OR EXPERIENCE • The position requires a Bachelor’s Degree from a 4-year college or university, preferably in social work, or in another behavioral science, and at least 2 years’ case management experience, preferably with clients experiencing homelessness, or with other highly vulnerable populations., • Must possess strong written and verbal communication skills, and demonstrate ability to maintain current and complete case documentation, • Experience working with survivors of domestic violence preferred LANGUAGE SKILLS Bilingual (English/ Spanish) is preferred MATHEMATICAL SKILLS Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required. REASONING ABILITY The case manager must possess excellent judgment and the ability to handle crises appropriately. Case Manager must be sensitive to the dynamics associated with homelessness and other trauma. CERTIFICATES, LICENSES, REGISTRATIONS Class C driver's license. Licensed social worker or equivalent licensure desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work environment for this position is partially at the Transitional Living & Learning Center, and partially conducting home-visits out in the community, meeting with clients indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion, but primarily the Case Manager’s own personal vehicle. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate. TO APPLY: Submit your resume via the SAMMinistries hiring portal. Please include 3 references at the end of your resume. References should be individuals you have worked with in a professional capacity (no personal friends or family).

Job Description The Residential Care Shift Supervisor is responsible for monitoring and supervising direct care staff during their scheduled shift and ensuring a smooth operation/transition between end of shift. Works to ensure that each child receives the proper care and guidance while providing safety, comfort, and assisting them with their basic living skills. Complete orientation, pre-service training and shadowing as required by program administrators. Assist, in a positive manner, in the training and welcoming of new staff. • Actively participate and remain in compliance with licensing standards for annual training, up to 50 hours annually (training hours are paid and accumulated outside of working/scheduled care hours when approved by Administrators)., • Be knowledgeable of and observe operational procedures and policies laid out in employee manual., • Perform all duties of residential care providers, counting as supervision ration when needed., • Supervision and delegation of duties to Residential Care Provider., • Coordination with Assistant Director of transportation of children to and from school, medical appointments and outings., • Facilitating with Case Manager of both play and learning in keeping with the published daily schedule., • Ensuring proper and timely completion of paperwork such as contact notes, behavior logs, incident reports, work orders and supply requests including monitoring the documentation completion of assigned staff., • Complete intakes and discharges as delegated by Case Manager, Assistant Director, and Director., • Report all incidents/emergencies to Assistant Director, Director of Residential Services, and/or Case Manager., • Report promptly at the start of the assigned shift and remain on shift until relieved without interruption from outside sources., • Effectively manage time to ensure completion of duties prior to end of shift. To include duties assigned by Assistant Director and/or Director. Assist with feeding, assist restroom use (including diapering of children and adolescents), bathing, grooming and repositioning. • Stretching, lifting, stooping or bending to assist participants in or out of bed, in and out of wheelchairs, or in and out of adaptive equipment, during recreational activities., • Other duties as assigned. Complete duties as assigned in the maintenance and upkeep of the shelter (bleach/ soap/water bottle construction and use, mopping, vacuuming, cleaning, etc.). • Report suspected abuse and neglect to the Department of Family and Protective Services and ensure staff does not abuse or neglect children., • Model appropriate social skills to include appropriate dress, loudness/tone of voice, language, cooperation, social courtesy and table manners., • Administer general care/daily living skills- toileting, feeding, changing diapers, dressing, bathing, administering medication, etc., • Plan, organize and supervise stimulating activities for the children in accordance with the published daily activity schedule., • Actively engage with the children and encourage them in all domains of development., • Work on developmentally appropriate skills as they apply to each unique child (i.e. alphabet, numbers, colors, sounds, sitting up, tracking objects, community skills, daily living skills and educational skills, etc.), • Facilitate the modification of activities for children with disabilities to ensure full participation (seek guidance from Case Manager or Director when needed)., • Utilize appropriate behavior management techniques and use positive reinforcement to encourage and foster appropriate behaviors in children., • Use descriptive and appropriate language to guide children (i.e. ‘put your feet on the floor’, ‘put your bottom on the chair/on the mat’, ‘our hands belong to ourselves’ instead of ‘get down’, ‘sit’, ‘stop hitting’ respectively or other ‘no’, and ‘stop’ language)., • Engage and effectively communicate with diverse cultures and community supporters, as well as different groups, including children, parents/guardians, agency colleagues, donors, support staff members, supervisors, administrators, volunteers, and persons from the legal and judicial system. Present a good public presence., • Ensure children are always supervised per Ratio standards. The care and supervision of children are of the utmost concern. Ensure staff is mindful of child supervision as well as to health and safety., • Respect each child and their family’s culture., • Show affection, respect, and interest in each child and always treat them with dignity and respect, in all circumstances., • Maintain emotional control under stressful conditions., • Willingness and ability to work effectively with co-workers exercising respect, teamwork and cooperation., • Exercise mature judgment and an ability to act in an independent, responsible manner in all matters relating to the care and safety of children., • Practice self-control, sound judgment, and physical, emotional and intellectual competency. Benefits: • Starting at $16.00/hour with consideration for education and experience, • Saturday $17.00/hour, • Sunday $18.00/hour, • Consistent Scheduling, • Paid On-The-Job Training, • Benefits- Medical, Dental, Vision, Life Insurance, and more, • Paid Time Off, • High School diploma or equivalent required, Associates degree or higher education preferred, • Minimum two years of experience working with direct care; developmental disabilities and/or childcare experience preferred, • At least one year experience as a supervisor (more than 5 employees), • Must be at least 21 years of age, • Valid driver’s license, • Ability to pass all background checks, • Ability to attend 40 hours paid new hire orientation training during the day, • First Aid and CPR certifications preferred (may obtain after hired)

Job Description Job Description Job Title: Supportive Housing Case Manager Location: SAMMinistries at Four25 San Pedro Reports To: Manager of Permanent Supportive Housing FLSA Status: Full-time/Exempt Approved By: Vice President of Supportive Housing Approved Date: December 2025 Salary Range: $44,000-$46,000 annually SUMMARY The Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to families residing at Four25 San Pedro, an affordable housing community where SAMMinistries assists in providing resident supportive services. The Supportive Housing Case Manager will be assisting families in navigating the application and leasing process to obtain housing at Four25 San Pedro. These families will all be receiving some level of rent subsidy through a Project-Based Housing Voucher. All families served by the Supportive Housing Case Manager will be recovering from recent experiences of homelessness. The role of the Supportive Housing Case Manager is to build trusting relationships with program participants, to assess the individual needs of each family member, and to cooperatively develop a service plan with participants to address needs that may impact their housing stability. The Case Manager is responsible for identifying appropriate resources and for connecting participants to those resources. These may include goods or services provided by SAMMinistries, but many will be services and resources provided by other organizations in the community. The Case Manager is dedicated to developing trusting, professional relationships with participants and engaging them in needed services through the use of evidence-based practices including Trauma Informed Care and Motivational Interviewing. This Case Manager will also provide light-touch support to other residents at Four25 San Pedro and will plan and facilitate onsite events where all Four25 San Pedro residents can connect to one another, gain information, strengthen a sense of community, and/or access needed resources that enhance housing stability and overall wellness. The Case Manager will collaborate with a wide range of service providers with the goal of assisting participants in maintaining housing stability, increasing financial independence, connecting to needed resources, and increasing community integration. Supportive services are offered to best meet participant needs. The overarching goal is family housing retention. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide case management services that facilitate client self-sufficiency and housing retention., • Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma and homelessness., • Use evidence-based practices in service delivery including Trauma Informed Care, Motivational Interviewing, and Person-Centered Planning., • Work collaboratively with Opportunity Home San Antonio and Franklin Management staff at Four25 San Pedro to administer Project-Based Vouchers to eligible families and to actively contribute to positive communication, efficient operations, and a unified sense of community at the property., • Receive referrals through San Antonio’s Coordinated Entry process and screen potential participants for voucher eligibility., • Accompany participants to voucher eligibility appointment at Opportunity Home San Antonio and assist through eligibility process., • Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing., • Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals., • Manage ongoing case load of participants in program to include meeting in-person with each participant monthly and maintaining bi-weekly contact with participants., • Maintain necessary documentation, reports, and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan., • Reinforce good budgeting/financial management skills and work with participants on budgeting as part of service plan., • Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of the resident to property manager relationship., • Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths., • Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care., • Attend bi-weekly case staffing and team meetings to review client progress and plan services., • Meet regularly with Manager of Permanent Supportive Housing to review program targets and progress. Submit case note, family assessment, family service plan, and other required documentation meeting quality and timeframe expectations., • Identify opportunities where SAMMinistries volunteers may assist at the property; communicate with SAMMinistries Development team and Volunteer Services Coordinator regarding potential opportunities. Work cooperatively with these staff to assist with communication and planning volunteer engagement events., • Other duties as assigned. SUPERVISORY RESPONSIBILITIES N/A QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Two years of experience providing community-based case management services to highly vulnerable populations is preferred., • Working knowledge of local resources and social services available is highly desirable., • Excellent time management skills and the ability to communicate clearly and professionally both orally and in writing is essential. reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility. EDUCATION and/or EXPERIENCE • This position requires a Bachelor’s Degree in a human services, communications, public administration or closely-related field., • At least 2 years of case management experience is preferred., • Experience using the HMIS database is a plus but is not required., • Experience working with at-risk populations is a must., • Assisting clients with transportation to critical appointments is a part of this role. This assistance may include directly transporting individuals in your personal vehicle; providing bus passes and/or rideshare assistance as available within program resources; and transporting individuals in SAMMinistries’ owned vehicles., • Unwillingness to use your personal vehicle for work-related responsibilities will exclude you from consideration for this position. Mileage reimbursement is provided for approved work-related use of personal vehicle with timely submission of required mileage documentation. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. Effective written and verbal communication skills. Must demonstrate the ability to write routine reports and correspondence and ability to communicate effectively before groups of volunteers and employees of service organizations. MATHEMATICAL SKILLS Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required. REASONING ABILITY Case Manager must be sensitive to the dynamics associated with homelessness and at-risk populations. Case Manager must possess excellent judgment and the ability to manage crises appropriately. CERTIFICATES, LICENSES, REGISTRATIONS • A valid Class C driver's license is required, as well as current automobile registration and liability insurance. Driver’s license and liability insurance must be maintained in good standing throughout tenure in this position., • Licensed social worker or equivalent licensure desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 50 lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description JOB SUMMARY: FLSA: Exempt Non-Exempt Volunteer The Clinician II serves in a professional counseling capacity to deliver behavioral health services on behalf of the agency for the clients that are enrolled, while integrating evidence-based and best practices and strategies associated with neuroscience, trauma informed care, dual generation practices and resiliency, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Clinician II carries a full clinical caseload with the appropriate case mix of shorter and longer term cases, accompanied by regular supervision. Counseling program services are provided in the client’s home, office and/or in various community-based locations. ORGANIZATIONAL RELATIONSHIPS: 1. Reports to: Manager or other supervisor as assigned 2. Directs: May supervise master’s level counseling, guidance and counseling, marriage and family therapy, or social work practicum students. May be assigned as a field instructor, community presenter, and/or agency committee member with responsibilities 3. Other: Works cooperatively with all staff to accomplish the mission, goals, objectives and performance measures of the program and agency. ESSENTIAL PERFORMANCE REQUIREMENTS: Required Competencies/Skills: Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries. Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously. Community Orientation: Ability to align one's own and the organization's priorities and assess and address community needs in an evidence-based and holistic manner, one that addresses the social determinants of health through a trauma-informed lens. Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulation social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important. Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity through a trauma-informed care lens. QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above. Education/Training/Experience: • Master’s degree in Counseling, Marriage and Family Therapy, Social work or other related areas., • Two years post masters experience., • Prefer fluency in English and Spanish (read, write, and speak) desirable., • LCDC Preferred. REQUIRED CERTIFICATES AND LICENSES: • Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner., • State of Texas vehicle operator’s license and proof of liability insurance. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell., • You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.Company DescriptionEmpowering individuals and families to transform their lives and strengthen our communities.Empowering individuals and families to transform their lives and strengthen our communities.

Job Description Job Title: Permanent Supportive Housing Case Manager Location: SAMMinistries at 1919 NW Loop 410 Reports To: Manager of Permanent Supportive Housing FLSA Status: Full-time/Exempt Approved By: Vice President of Supportive Housing Approved Date: January 2025 SUMMARY The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless families residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care. The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. • Provide case management services that facilitate client self-sufficiency and housing retention., • Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges., • Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning., • Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals., • Maintain on-going case load of 15-18 families participating in program by meeting with each participant on a biweekly basis., • Assist families in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing., • Conduct crisis assessment and provide appropriate interventions., • Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed., • Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan., • Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths., • Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship., • Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care., • Identifies opportunities for volunteers., • Other duties as assigned. SUPERVISORY RESPONSIBILITIES n/a QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility. EDUCATION and/or EXPERIENCE This position requires a Bachelor’s Degree. Degrees in social work, human services, or other related fields are preferred, but not required. At least 2 years of case management experience, and experience using HMIS is preferred. Extensive work history with at-risk populations and crisis intervention is a must. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. MATHEMATICAL SKILLS Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required. REASONING ABILITY Case manager must be sensitive to the dynamics associated with homelessness and at-risk populations. The case manager must possess excellent judgment and the ability to manage crisis appropriately. CERTIFICATES, LICENSES, REGISTRATIONS Class C driver's license. Licensed social worker or equivalent licensure desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.

Job Description Job Title: YHDP TH-RRH Case Manager Location: 1919 NW Loop 410 Reports To: Manager of Rapid Re-Housing FLSA Status: Exempt Approved By: Rex Brien, 06/2024 SUMMARY The YHDP TH-RRH Case Manager is an experienced social service worker who is responsible for providing field based, direct client services to an assigned caseload of clients enrolled in the Transitional Housing – Rapid Re-housing Joint Program. In this program, youth and young adults, ages 18-24, experiencing homelessness can enroll in either Transitional Housing or Rapid Re-housing based on their needs and preferences, using the Housing First model. Case management will focus on stabilizing the client upon program entry, ensuring their needs are identified and met as appropriate, obtaining and maintaining permanent housing, providing support around landlord-tenant relations, connecting client to education and employment resources, advocating for and with youth, linking client to mainstream services, and assisting the client with successfully exiting the program and achieving self-sufficiency. The YHDP TH-RRH Case Manager will ensure that all required information is entered into HMIS in a timely manner and that client files are complete and accurate. ESSENTIAL DUTIES AND RESPONSIBILITIES The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. • Provides field based, mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, connection to community service providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their goals., • Provide strengths-based, client-driven case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing., • Develop individualized service plan in collaboration with client addressing short-term and long-term goals., • Develop a projected budget plan that enables clients to see what type of housing is affordable and manageable after assistance ends., • Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care., • Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care and Housing First practices., • Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing., • Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits., • Work collaboratively with the client to assist with housing search and placement, including accompanying the youth to apartment viewings and connecting youth to neighborhood resources throughout the identified community., • Advocate on behalf of the youth with landlords to overcome any issues or challenges to securing and maintaining suitable housing., • Mediate household and/or landlord-tenant disputes that threaten housing stability., • Assess and connect clients to appropriate resources such as support groups, trainings, workshops, and classes to clients to increase Life Skills such as Financial Literacy, Education, Job Preparedness, and Health and Wellness., • Assist with household budgeting and provide referrals for financial counseling as needed., • Participate in case conferencing, staff meetings, and training., • Maintain face to face contact at least once a month with clients to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with families will be determined by individual need and progress. DOCUMENTATION • Maintain precise and accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including maintaining compliance with HIPAA policies and practices., • Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries. QUALIFICATIONS • Maintain and execute confidential information according to HIPAA standards, • One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services, • Demonstrated knowledge and/or experience with housing and case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing, • Knowledge of dynamics of families in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences., • Experience working with young adults, LGBTQ and diverse populations preferred., • Flexible work schedule to include some evenings and/or weekends as needed, • HMIS experience preferred, • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs, • Ability to work independently and within a team environment and exercise mature judgment, • Ability to provide community and in-home based services on a regular basis, • Strong written and verbal communication skills, • Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment with minimal supervision, • Driving is an essential function of this position, • Must have a valid Texas Driver’s License, a reliable motor vehicle and liability insurance SUPERVISORY RESPONSIBILITIES None EDUCATION and/or EXPERIENCE Bachelor's degree in social work or related field. Minimum of 1 year of case management experience. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as addition, subtraction, division and percentages. CERTIFICATES, LICENSES, REGISTRATIONS Class C driver's license. Licensed social worker or equivalent licensure desirable. WORK ENVIRONMENT The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Job Title: Permanent Supportive Housing Case Manager Location: SAMMinistries at 1919 NW Loop 410 Reports To: Manager of Permanent Supportive Housing FLSA Status: Full-time/Exempt Prepared By: Naomi Nussbaum Approved By: Vice President of Programs Approved Date: January 2025 SUMMARY The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for providing high-quality, comprehensive, and intensive case management services to chronically homeless individuals residing in the community. The role of the Permanent Supportive Housing Case Manager is to build trusting relationships with program participants which will enable the participants to maintain housing and reach personalized goals. The Case Manager is dedicated to supporting and empowering participants utilizing evidence-based practices, including a Housing First philosophy, Motivational Interviewing, Harm Reduction, and Trauma Informed Care. The Case Manager collaborates with a wide range of service providers with the goal of assisting participants to achieve tenancy stability, increase financial independence, connect to wellness resources, and increase community integration. Supportive services are offered to best meet participant needs specifically in the areas of physical and/or mental health disability, domestic violence, and substance use. The overall goal is to maximize housing stability for the participants, and to put measures in place to prevent participants from returning to homelessness. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. • Provide case management services that facilitate client self-sufficiency and housing retention., • Ability to build positive and trusting relationships with diverse populations, particularly participants experiencing trauma, homelessness, physical and/or mental health disabilities, and substance use challenges., • Use evidence-based practices in service delivery, such as Trauma Informed Care, Motivational Interviewing, Harm Reduction, Housing First, and Person-Centered Planning., • Provide field-based case management services in the areas of, but not limited to: independent living skills, community integration, connection to mainstream benefits, employment services, medical and mental health care, substance use treatment, and all other services needed to support participants in reaching their service plan goals., • Maintain on-going case load of 13-17 individuals participating in program by meeting with each participant on a weekly basis., • Assist individuals in developing an Individualized Service Plan. Actively involve participants in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans. Refer participants to necessary services, and coordinate with other providers to help participants to access services and achieve goals set in his/her plan. Work toward strengthening each participant’s sustainability in permanent housing., • Conduct crisis assessment and provide appropriate interventions., • Work in collaboration with property management to help resolve any concerns or issues that may arise with participant to help participant remain stably housed., • Maintain necessary documentation, reports and statistics in the Homeless Management Information System (HMIS) database and enter all data within timeframes as set forth by the HMIS Data Quality Plan., • Plan and participate in community-building activities. Plan regular times to recognize participant achievements, encourage leadership, and implement other ways to help participants recognize and build on strengths., • Learn and model sound conflict resolution techniques for the purposes of mediating conflicts within the dynamic of participant to landlord relationship., • Assist with orienting new clients and exiting departing clients, ensuring adequate transition, referrals, and continuity of care., • Identifies opportunities for volunteers., • Other duties as assigned. SUPERVISORY RESPONSIBILITIES n/a QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Previous case management experience and working knowledge of local resources and social services available are highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. A valid Texas Driver’s License, a reliable motor vehicle, and liability insurance is also needed. The individual must have a high level of energy, creativity and flexibility. EDUCATION and/or EXPERIENCE This position requires a Bachelor’s Degree. Degrees in social work, human services, or other related fields are preferred, but not required. At least 2 years of case management experience, and experience using HMIS is preferred. Extensive work history with at-risk populations and crisis intervention is a must. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. MATHEMATICAL SKILLS Basic mathematical skills required to adequately fulfill job duties, including but not limited to the ability to calculate figures and amounts such as addition, subtraction, division, percentages. Budgeting skills are also required. REASONING ABILITY Case manager must be sensitive to the dynamics associated with homelessness and at-risk populations. The case manager must possess excellent judgment and the ability to manage crisis appropriately. CERTIFICATES, LICENSES, REGISTRATIONS Class C driver's license. Licensed social worker or equivalent licensure desirable. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical demands inherent in this position include but are not limited to sitting for long periods of time, use of computer equipment, operation of a motor vehicle, walking, climbing stairs, bending, stretching and lifting up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires some weekend and evening hours. The noise level in the work environment is usually moderate.

Job Description On Site Location: Bulverde, TX PRIMARY FUNCTION/RESPONSIBILTY The Youth Care Specialist is to monitor, guide, coach, instruct, mentor, communicate politely with all youth in their daily setting. Youth will be respectfully treated as Very Important People (VIP’s), with quality customer service-oriented attitudes, behaviors and words. All for the purpose of building sustainable self-regulation skills in the youth. ESSENTIAL DUTIES AND RESPONSIBILITIES • Youth Care Specialist (YCS) provide direct care for abused/neglect youth through a therapeutic and trauma informed framework., • YCS must work together for the benefit of those we serve and the continuity of the program; staff are expected to collaborate with the entire team and schedule regular meetings together to coordinate all the needs of the children and goings on of the campus., • Be able to read, write and communicate with co-workers, medical personnel, and other person’s necessary to care for the needs of children., • Provide emotional support utilizing trauma informed techniques, praise, positive feedback, affection, and empathy to build client’s ability to self-regulate., • Use rational problem-solving techniques to teach the clients critical thinking skills, assist with behavioral problems, counsel through personal issues, and provide crisis intervention., • Plan, participate, and provide opportunities for individual and family activities that are both educational and entertaining., • Model positive parenting, family, and individual relationship skills to clients, parents, legal guardians, and caretakers., • Maintain contact and records with both internal and external agencies to obtain or provide information regarding youth’s behaviors, strategies, and progress., • Prepare written records for program budgeting, weekly menus, tracking youth progress, reporting incidents/behaviors, and collaborating with the case manager on documenting youth medical needs and appointments within the prescribed time frame., • Teach and model positive values and ethical behaviors, as well as support and encourage participation in all activities. Always encouraging residents to participate but never forcing them and always respecting everyone’s personal space., • Assist with supervising the activities assigned to direct care staff to aid in client development and success., • Assist youth with laundering personal laundry., • Manage the daily operating schedule of the residence; assist with youth transportation needs, and overall facility upkeep (inside and outside)., • Adhere to all SJRC Touchstone policies and procedures, campus and residence guidelines, and DFPS GRO minimum standards., • Report any/all suspecting abuse or neglect to the Administrator on duty and immediately report the information to DFPS: txabusehotline.org., • Keep the Administrator and/or Director informed immediately, in the event of emergencies or unusual developments., • Attend scheduled trainings and staff meetings., • Document USDA food program data., • Ensure compliance with all licensing regulations and contract requirements., • Always ensure safety and supervision of youth., • Complete all duties assigned by the supervisor., • Follow individualized therapeutic protocols for youth., • Ensure basic needs of hygiene, nutrition, and clothing are met for each child., • Prepare and serve daily meals as needed., • Maintain cleanliness of the home environment, ensuring a safe and secure environment., • Guide youth in self-regulation attributes related to social settings, self-help, academics, independent living preparation, problem solving, personal hygiene, financial literacy, and employability skills., • Counsel youth through personal challenges using principles of the Neurosequential model of therapeutics, in accordance with required regulatory standards., • Attend to youth’s medical, dental, vision, and behavioral health needs., • Provide for moral, spiritual, and educational development of youth., • Provide crisis intervention to youth while maintaining emotional self-control., • Organize and participate in play/recreational time with the youth., • Support and assist youth with all educational need to include homework, projects, and extracurricular activities., • Provide transportation as needed to school, work, appointments, and recreational activities., • Assist the Shift Supervisors in providing documentation, services, and treatment needs to youth., • High School diploma or equivalent is required, such as a GED from a program recognized by the Texas Education Agency, the Texas Private School Accreditation Commission or similar educational entity from another state, or documentation to verify high school equivalency from home schooling. Must provide a copy of degree/proof of degree., • College degree or credit is preferred., • Valid Texas driver's license, appropriate insurance, and reliable car., • Flexibility and willingness to work a wide array of hours, including days, evenings, weekends, and holidays., • Ability to pass reference verification procedure to determine one’s fitness to satisfactorily and safely care for youth., • Ability to attend all required trainings., • Must be physically, mentally, and emotionally capable of performing all assigned tasks, and have the necessary skills to perform assigned tasks., • Body mobility to stoop, kneel, bend, reach, and walk and walk briskly to interact with and monitor children., • Stamina to work long days and drive long distances., • Moderate to heavy lifting to up to 60 pounds., • Must have the ability to communicate both verbally and in writing., • Must have the ability to give and receive verbal and written instructions (with or without hearing aids)., • Must have the ability to read fine print, have sustained vision, and peripheral vision (with or without glasses)., • Environment requires dexterity to remain calm and adapt to fast paced and emotional environments consisting of children with moderate to severe emotional and psychological needs., • Retreat / Camp like settings with varying moderate to high degrees of background noise., • Light and ventilation are found in a typical cabin setting., • Campuses are smoke-free, except on permitted campuses in designated areas. Supervised by: Shift Supervisor Supervises: N/A PM Shift - 2-10pm weekends required

Job DescriptionMental Health Counselor/LPC position: (Part-time) Hours: Tuesday-Friday, 27 hours per week The mission of SLEW Cancer Wellness Center is to improve the emotional and physical health of uninsured, under-insured, and low-income women who are survivors of cancer or who are undergoing cancer treatments by offering programs at no cost to clients to promote a better quality of life and long-term survival. Job Summary: The counselor will be responsible for individual, family, and group therapy. Will conduct assessments and is responsible for the development and implementation of therapeutic treatment plans. The counselor is directly supervised by the Program Director or Executive Director. Maintains necessary client records, and provides liaison with referral sources and providers. The counselor will work as a part of a multi-disciplinary team along with a patient navigator and a case manager. Job Functions: • Conduct intake interviews and assess clients mental health, • Prepare goal-oriented treatment plans, service plans, and progress reports, • Facilitate client group discussions on specific issues, • Provide case consultations and/or crisis interventions, • Maintain confidentiality in all areas of client and program operations, • Maintain professional and ethical standards as prescribed by SLEW Cancer Wellness Center, • Role model a professional demeanor at all times, • Comply with the agency and program policy and procedure manual, • Comply with all Licensing standards as well as funding source guidelines, • Participate in all required professional training, workshops and or continuing education, • Conduct/coordinate client assessments and recommendations for client permanency plan, • Conduct individual, small group, and large group counseling sessions with clients, • Maintain communication with social services team on a consistent basis, • Develop and implement client tracking and status reports for monthly review/auditEducation and Experience Requirements, • Masters Degree in Psychology, Counseling or in a related field., • Certification and/or License Required LPC, or LCSW, • Two or more years of relevant experience with population serving the chronically illRequirements:, • Must be bilingual, • Computer literacy, • Ability to work independently, • Must possess a valid drivers license, current drivers insurance and have an excellent driving record, • Must be flexible and able to multi-task, • Ability to communicate effectively, both verbally and in writing in Spanish and English language required., • Possess excellent interpersonal skills, as well as organizational and planning skills Flexible work from home options available.

Job Description Position: Bilingual Family Resource Specialist Classification: Full-time, Exempt Reports to: Program Manager/Project Supervisor Company: DePelchin Children's Center Location: San Antonio, TX Position Description: The Bilingual Family Resource Specialist will assist in the coordination and delivery of services for clients and/or families by providing program development, scheduling, marketing, enrolling, evaluating, and provision of services for clients and referral sources in the community. The Specialist will also provide non-clinical family assessments, crisis intervention; family and volunteer recruitment, screening, and training; and design and implementation of services with limited resources. Required Qualifications: • High School Diploma or GED Equivalent., • Fluent in Spanish. English required., • Some experience in the social services., • Experience working with children and families in various settings., • Environment: Office and community., • Range of Schedule: M - F, 7:00 am to 8:00 pm, Occasional nights or weekends. DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation. Powered by JazzHR riCVc08TG4

Job DescriptionJob Title: Emergency Shelter Case ManagerDepartment: Emergency Shelter ServicesReports To: Emergency Shelter Program ManagerFLSA Status: ExemptApproved By: Rex Brien, Vice President of ProgramsApproved Date: June 2023SAMMinistries’ Emergency Shelter Case Manager will provide case management and crisis intervention services to single adults and couples who are currently experiencing homelessness and enrolled into the SAMMinistries’ Emergency Shelter Program. The Emergency Shelter Case Manager will assess the needs of guests and arrange, coordinate and advocate for delivery and access to a wide array of programs and services designed to meet the individual client’s needs. Case management services will be offered using a collaborative, client-driven approach to ensure guests are connected to the services and supports necessary for them to accomplish increased opportunity for self-sufficiency. The Emergency Shelter Case Manager will engage with guests in a manner that encourages and fosters building a strong relationship with guests based on respectful encounters, openness, listening skills, non-judgmental attitudes, and advocacy.Essential Job Functions and Responsibilities • Complete intake and orientation with new shelter guests., • Conduct assessments needed to enroll guests into the Coordinated Entry System for homeless services., • Upon initial enrollment, conduct a review of immediate guest needs and connect them to appropriate resources to meet those needs., • Conduct Bio-Psycho-Social assessment of guests within 10 days of program enrollment and create individualized service plans and plan interventions that will enhance client functioning, increase coping and client motivation, encourage life skills, and ultimately lead to a permanent housing exit SAMM shelter., • Conduct weekly case management meetings with shelter guests on their caseload for ongoing assessment, evaluation, and transition planning., • Review service plans regularly and provide guests with the information, resources, and encouragement necessary to complete these plans., • Communicate assessments, interventions, progress, and ongoing client contact through timely, thorough record keeping and verbal communication., • Advocate for the needs of individual guests as well as for systemic change, whenever needed, for the overall benefit of individuals experiencing homelessness., • Approach challenging guests with understanding and compassion. Provide follow-up and support to other team members around challenging guests., • Attend and actively participate in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner., • Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs. Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for SAMM Shelter guests., • Attend any overarching case management sessions with partner agencies as needed., • Transport SAMMinistries Program participants, as needed. Transportation may occur in a SAMMinistries vehicle but use of personal vehicle for client transportation will sometimes be required., • Provide crisis intervention for guests, including crises involving mental health, intoxication, potential danger of participants harming themselves or others, and assessing for danger in situations involving the threat of violence, to include domestic violence, against shelter guests or staff., • Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements., • Understand and maintain client confidentiality and record-keeping, in accordance with HUD, SAMMinistries, and HIPAA privacy practices., • Adhere to strict boundaries and professional ethics in the care of others., • Maintain accurate and timely client documentation into HMIS and other pertinent paperwork/reports, • Be available to provide crisis intervention after regular business hours., • Perform other duties, as assigned.Mandatory requirements:, • Employment eligibility verification, • Reliable transportation, valid Texas driver’s license and auto insurances, • Successful completion of background screening, • This position requires on-site face to face contact with clients and program staff.Supervisory ResponsibilitiesNoneEducation and/or Experience, • Bachelor's degree in social work or related field., • Minimum two years of experience working with individuals experiencing homelessness, preferred, or a minimum of two years’ experience working with vulnerable populations in a closely related field., • Must understand and use approaches and models that are aligned with SAMMinistries existing programmatic offerings including, but not limited to, Housing First, Client Centered Care and Trauma Informed Care., • Experience with principles and approaches of Harm Reduction, Motivational Interviewing, and de-escalation techniques., • Must expand and improve case management skills through formal training, reading and on-the-job experience., • Must be able to prioritize multiple job responsibilities to produce a high volume of work in a short period of time., • Must communicate orally and in writing in a professional, clear, and accurate manner., • Must possess excellent interpersonal skills and be able to work with project participants, agency staff, and community partners, productively.Language SkillsBilingual (English/Spanish) is preferred.Mathematical SkillsAbility to calculate figures and amounts such as addition, subtraction, division and percentages.Certificates, Licenses, RegistrationsValid Driver's License. Successful completion certification in CPR/First Aid/AED, Trauma Informed Care,Harm Reduction and Housing First will be required within sixty days of hire. Additional Training in:Motivational Interviewing, Time Management, HMIS Training.Work EnvironmentThis position will function to a large degree in a residential program environment. As a part of normal duties, this position will be in regular contact with an at-risk population where errant behavior and disease risk may be present. Appropriate safety consideration will be required to avoid illness or injury. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 50 lbs.EEOSAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Youth Care Professional Language Requirement: English and Spanish Shift: 2nd Shift (2pm-10pm) or 3rd Shift (10pm-6am) Academic Requirement: Required – High school diploma, or equivalent; Preferred – 2-year Associate degree from accredited program/institution, or two or more years of college-level course work in a related human services, Psychology, or course worked related to behavioral health Work Experience: Required – One (1) year of related experience and/or training in a related human services, specifically behavioral health or residential treatment; Preferred – Two (2) plus years of related experience and/or training in a related human service, behavioral health, residential treatment Certifications: First aid, CPR, Emergency behavior intervention Critical Action Items & Measurable Deliverables: 1.Meet all federal and state regulatory guidelines and standards that are applicable to this position. 2.Document all serious incidents, daily progress, and activities completely, accurately and in a timely manner and in compliance with agency policies and procedures. 3.Implements crisis intervention and treatment programs with individuals specifically related to the individual's programs. 4.Assist with orientation of new children and staff. 5.Provide input into development of treatment plans as appropriate or requested. 6.Use positive child management techniques including verbal redirection, de-escalation, and containment. 7.Plan, organize and supervise activities for children in accordance with the daily activity schedule. 8.Teach constructive behavior and social skills, realistic problem-solving behaviors, responsible time and money management, conversational English, personal hygiene, and life skills. 9.Assist children with homework assignments. 10.Maintain an orderly and clean children’s living area including assisting in the household and children’s laundry, overseeing daily chores, identifying routine maintenance work/repair, and reporting it to the Unit Manager. 11.Maintain and update records regarding children’s clothing and personal items. 12.Maintain a secure campus environment by making rounds as required, and by using proper application of radio communication protocols including responding to all radio calls. 13.Take actions to promote positive interaction between children and encourage children to take responsibility in the daily routine of the facility. 14.Model culturally and socially desired behaviors while explaining the behaviors to children to facilitate learning and replication of the behaviors. 15.Work evenings, weekends and holidays as needed or requested by position supervisor. 16.Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency. 17.Maintain confidentiality in all areas of child and program operations. 18.Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times. Other Responsibilities: 1.Provide sustained and uninterrupted direct supervision of the children assigned to the worker from the start of the assigned shift until relieved. 2.Follow the instructions of medical/clinical staff regarding each child and inform Unit Manager of information affecting the basic health and well-being of children assigned to the worker. 3.Communicate in a positive and respectful manner with children, families, and all agency staff including supervisors, co-workers, therapists, student interns, and volunteers. 4.Frequently traverse from one area of the facility to others both indoors and outdoors as needed to provide direct supervision of children. 5.Effectively communicate behavioral expectations and program regulations to children and enforce compliance with regulations and expectations by all children assigned to the worker. 6.Complete all required documentation prior to completion of shift. 7.Meet all pre-determined deadlines required by program supervisor and federal partners. 8.Communicate effectively in writing and verbally in English and Spanish. Requirements: 1.Pass a pre-employment drug screen and random drug screens throughout employment. 2.Provide proof of work eligibility status upon request. 3.Pass a pre-employment and biennial criminal background checks. 4.Demonstrate the ability to: a.Respond sensitively and competently to the service population’s cultural and socio-economic characteristics. b.Work collaboratively with other staff members, service providers and professionals. c.Communicate effectively in writing and verbally in English and Spanish. d.Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment. e.Work in a fast-paced environment and maintain emotional control and professional composure at all times. f.Maintain computer literacy required to meet the responsibilities of the position. g.Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. 5.Demonstrate a working knowledge of all Compass Connections policies and procedures. Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Job Description Job Title/Position: Certified Hospice Aide Reports to: Clinical Supervisor/Nursing Supervisor or Case Manager Position Summary: The hospice aide is a paraprofessional member of the interdisciplinary group who works under the supervision of a registered nurse and performs various services for a patient as necessary to meet the patient’s personal needs and to promote comfort. The hospice aide is responsible for observing the patient, reporting these observations and documenting observations and care performed. The hospice aide will be assigned in a manner that promotes quality, continuity and safety of a patient’s care. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Patient Care: • Performing personal care needs after given a patient’s assignment and attending to his/her requests promptly. If unable to perform a certain task, report to the Case Manager immediately, • Meeting safety needs of patient and using equipment safely and properly (foot stools, side rails, O2 etc.), • Giving personal care including baths, back rubs, oral hygiene, shampoos and changing bed linen as often as assigned, • Assisting in dressing and undressing patients as assigned, • Planning and preparing nutritious meals, including shopping, as assigned., • Assisting in feeding the patient as assigned., • Taking and recording oral, rectal and axillary temperatures, pulse, respiration and blood pressure when ordered with appropriate completed/demonstrated skills competency., • Providing proper care and observation of patient’s skin to prevent breakdown of tissue over bony prominence., • Assisting in ambulation and exercise as instructed by the hospice nurse or therapist., • Offering and assisting with bedpans and urinals. Providing assistance as assigned with light laundry needs., • Performing range of motion and other simple procedures as an extensional therapy service as ordered with appropriate completed/demonstrated skills competency., • Providing respite for patient’s/family/caregiver when on-site, as appropriate., • Keeping patient’s living area clean and orderly, as assigned., • Adhering to the organization’s documentation and care procedures and standards of personal and professional conduct., • Reporting on patient’s condition and significant changes to the Case Manager. Also aware of the caregiver or other individuals living with the patient and interpersonal issues., • Participates in quality assessment performance improvement teams and activities. POSITION QUALIFICATIONS 1. Meets the training requirements of the State., 2. Effective August 14, 1990, a person who has successfully completed a state established or other training program that meets the requirements of S 484.36(a) and a competency evaluation program, or state licensure program that meets the requirements of S 484.36(b), or a competency evaluation program or state licensure program that meets the requirements of S 484.36(b)., 3. Shows proof of registration on the Home Care Aide Registry through the Department of Social Services, Home Care Services Bureau, preferred., 4. At least 18 years of age., 5. Satisfactory references from previous employers., 6. Possess and maintains current CPR certification., 7. Licensed driver with automobile that is insured in accordance with organization requirements and is in good working order. SKILLS REQUIRED 1. Ability to read and follow written instructions and document care given., 2. Is self-directing with the ability to work with little direct supervision. Secure with issues of death/dying. Provides a calm manner when in a patient’s home., 3. Has empathy for the needs of the ill, injured, frail and the impaired., 4. Demonstrates tact, patience and good personal hygiene. Compliance: • Acknowledge my obligation and agreement to fulfill those duties and responsibilities as set forth in the Code of Conduct and Compliance Policies and to be bound by these standards., • Certify that throughout my association with EH I will comply with the terms of the Code of Conduct and Compliance Policies., • Understand that violations of the Code of Conduct and Compliance Policies may lead to disciplinary action, including termination of employment.

Job Description Title: Territory Sales Representative Job Summary: The Territory Sales Representative is responsible for the growth of sales of assigned routes. The ideal candidate will establish, maintain, and develop business, social and civic relationships with customers and sales drivers in the assigned territory to maximum profitability. Duties/Responsibilities: 30% Sales 20% Drive to customer locations 10% Unload product, restock shelves and rotate product 10% Load product into truck and count inventory 10% Complete settle-up sheets and expense reports 5% Invoice and issue credits to customers 5% Collection of payments from cash accounts or delinquent accounts 5% Record mileage logs and driving records. Keep DOT paperwork in accordance to law 5% Fuel truck and submit truck for scheduled maintenance · Establish and maintain collaborative relationships with sales drivers, store managers and key customer decision makers · Ensure the company drivers understand the expectation and communicate how he/she will execute and align the goals of the organization. This includes weekly updates. Send all training documentation to the Human Resources Department. · Ensure sales expectations are met, while delivering high quality customer service to various customer accounts · Identify leads, manage prospects, and acquire new business · Travel to customers and potential customer’s facilities providing them with information and support as required to secure and maintain business · Grow business by anticipating customer needs, determine appropriate solutions to business problems, and provide an overall high level of customer service • Establish, and maintain, call frequency on major retail chain District Managers to support sales and service levels, • Build rapport and trust with all store key management personnel through frequent visits and communication, • Prepare tailored selling plan with in-depth knowledge of specific retail customer and full product portfolio to influence growth opportunities, • Follow through on agreed upon sales/service commitments to exceed store management expectations, • Develop and maintain a thorough knowledge of company products and pricing structure, • Manage assigned company-generated leads, • Complete scheduled and in-person prospecting activities to establish first and follow-up appointments with key decision makers, • Communicate weekly (or daily) with Division Sales Manager on sales activities, progress on goals, and status of prospective customers · Attend grand openings and store anniversaries · Review weekly Out-of-Stock (OOS) report to adequately address deficiencies · Use effective Time Management Skills to service stores, and establish customer relationships with all customers accordingly. This is a critical issue with our major customers. Our customers must have someone to contact if there are issues in their stores. · Establish a plan in case you need to organize, re-route or run a route, if needed. Ensure route paperwork is organized · Ensure stores are well serviced without credits · Follow all procedures on the three steps to get in the back of truck or get out · Attend all weekly required safety meetings · Ensure all equipment is in good-working condition · Ensure truck inventory is in compliance · Make sure all company procedures are followed including the policy on personal hygiene Perform other duties as assigned Physical Requirements: · Must be able to work in doors as well as outdoors while visiting customers, as this position requires the use of company vehicle. · Must be able to work with different types of customers while in stores at all times. This will include the store greeters as well as all back store receivers. · Must be able to carry 20 to 40 pounds. · Must be able to maintain vehicle and/or truck clean at all times. · Must adhere to all safety measures including wearing a back brace support at all times while picking up cases; bending of knees to organize the product in some stores may be required. Education and Qualifications: · Bachelor’s Degree preferred, but not required · 1+ years’ experience in Retail or field based sales role · Knowledge of basic computer functions, (downloading documents, email, internet, Microsoft Word, etc.) · Effective communication and problem solving skills · Ability to work independently and display a professional demeanor representing clients · Ability to communicate timely with Management through phone or email · Experience using personal access to functional tools such as Smart phone or Smart pad and computer · Must have a valid driver’s license and full coverage auto insurance; clean MVR record · Bilingual Spanish preferred Recommended Skills · Self-motivated Sales team member · Strong leadership skills · Communication Proficiency · Organization Skills · Decision making and problem solving skills · Time management skills (organize, prioritize, set goals, communicate and plan-out)

Job Description Job Title: Resident Advocate (RA) Department: Emergency Shelter Services Reports To: Emergency Shelter Program Manager FLSA Status: Non-exempt Approved Date: December 2024 Approved by: Rex Brien, Vice President of Programs SUMMARY The primary role of the Resident Advocate (RA) is to ensure the safety and security of shelter residents, guests and volunteers while providing a supportive and welcoming environment. RA’s ensure compliance to the policies, procedures, and protocols of the agency and building. The RA is also required to perform daily effective environmental scans of the facility to ensure cleanliness of the building, track activities of visitors, volunteers, and residents, as well as communicate needs effectively to the team. RA’s will support the daily operations of the shelter, participate in daily resident staffing and documentation, perform resident intakes, track daily progress notes, mediate conflict between residents, and model healthy boundaries and communication. INTENDED SCHEDULE: Morning and Mid-shift (Weekends required) ESSENTIAL DUTIES AND RESPONSIBILITIES Key Responsibilities: • Responsible for daily shelter operations that promote a welcoming and safe environment for residents, guests, and other visitors to the facility., • Conduct intakes with new residents to include review of shelter policies, tour of facility and provision of personal care items. Ensure data is entered into the Homeless Management Information System (HMIS) accordingly., • Maintain a safe shelter environment by de-escalating or responding to crisis situations in a professional and respectful manner, in accordance with Trauma-Informed Care and Harm Reduction best practices., • As part of a housing-focused shelter, provide and connect residents with information regarding services offered at the facility through housing-focused case management and other community resources as part of efforts to offer residents solutions to resolving their homelessness as quickly as possible., • Collaborate with case managers on service updates or needs for residents via documentation, email and/or verbal communication., • Communicate with program leadership regarding pertinent resident issues., • Monitor supplies such as bedding and towels and prepare rooms for new residents., • Assist shelter residents with accessing services offered at facility to include daily meals, toiletries, cleaning supplies and other needed items., • Complete required written and electronic documentation in a timely manner including, but not limited to, incident reports, shift reports, various logs, and data entry., • Work together with other shelter staff to maintain a clean and safe environment by performing various cleaning tasks and submitting maintenance requests as needed to ensure appropriate health and safety standards are met. Safety and Security • Collect and forward all incident reports to the SAMMinistries shelter management team., • Complete daily rounds of the building and accurately record finding or report immediate concerns to supervisor., • Ensure compliance and quality assurance through routine review and maintenance of logs, files, and reports., • Carries hand radio or cell phone and responds immediately to all calls and takes appropriate action in coordination with SAMM management., • Respond to visitors, volunteers and residents’ requests, complaints, and inquiries., • Recognize and respond to any significant changes in residents’ behavior or demeanor and report to SAMMinistries management team, case manager and other appropriate professionals, as necessary., • Maintain an adequate inventory of supplies and distribute to residents as per policy., • Complete rounds of all areas of the facility to ensure compliance with facility guidelines and policies., • During rounds, scan and recognize necessary program improvements and make suggestions to supervisor., • Assist in ensuring that all residents are aware of all emergency procedures (fire, tornado, & other emergencies), • Conduct intake and orientation for new residents., • Attend all mandatory departmental meetings and/or training., • Ensures that all resident data is entered daily., • Perform other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES None REQURIED KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge in community-based programs, • Ability to gain working knowledge of SAMMinistries policy and procedures, • Ability to act as a representative of SAMMinistries to the public, • Ability to effectively communicate with individuals from diverse backgrounds, • Ability to prepare and maintain accurate records, • Ability to use Trauma Informed Care techniques, • Ability to use Harm Reduction techniques, • Ability to operate and work effectively in Microsoft Office programs, • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form., • Ability to professionally handle crisis situations EDUCATION and/or EXPERIENCE Associate degree in social service, Community Health Worker Level I Certificate or related field or three years work experience or equivalent combination of education and experience working with individuals experiencing homelessness and mental health. LANGUAGE SKILLS Bilingual (English/Spanish) is preferred. REASONING ABILITY Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver's License. Successful completion certification in CPR/First Aid/AED Trauma Informed Care Harm Reduction and Housing First will be required within sixty (60) days of hire. Additional Training in: Motivational Interviewing, Time Management, HMIS Training. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Normal walking requirements include the ability to move in and around personal workspace and to and from other areas including walking up and down stairs several times each day., • This position requires that most of the work hours are spent walking around and monitoring multiple floors., • The employee must occasionally lift and/or move up to 25 pounds, e.g., office equipment, file boxes, donations, etc., • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment for this position is primarily indoors, with occasional outdoor activity required for supervision/participation in community events. Operating an agency motor vehicle may also be required on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to work flexible hours to include evenings and weekends. The noise level in the work environment is usually moderate. This position requires on-site face to face contact with clients and program staff.

Job DescriptionDescription: Resident Services Manager JOB DESCRIPTION Classification: Non-Exempt Department: Resident Services Reports To: Regional Services Manager Revised: 05/29/2025 About Prospera Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team. At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. We value our employees by offering a competitive benefit package, including: • Hybrid work schedules available (for certain positions), • PAID Medical, • Dental/Vision, • Life Insurance, • Eligible for 10 paid holidays + 4 restricted floating holidays, • Short & long-term disability, • 401(k) Match, • EAP – Employee Assistance Program, • On-site gym (at Home Office in San Antonio), • Performance-based incentives, • Training, certification, & growth opportunities, • $500 Employee Referral Program Position Summary The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH). Essential Job Duties/Responsibilities • Establish and maintain relationships with the residents of assigned property(s to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property., • Facilitate intake and assessment for new residents., • Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs., • Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs., • Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help., • Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO)., • Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required., • Develop and foster relationships with community service organizations and programs., • Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications., • Advocate for residents and act as a liaison for residents when needed., • Encourage residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs., • Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected., • Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements., • Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget., • Assist in creating the Bi-Annual Board of Directors reports., • Participate in team development and mandated company-wide events., • Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents’ concerns (as scheduled)., • Assist residents in developing and maintaining a resident council or similar organization, if applicable., • Support Communications and Fund Development by sharing resident success stories. b) Data and reporting for measurement of service outcomes c) Other Administrative reports (i.e., board reports, financial reports) d) Quality Assurance Standards (i.e., Scorecard) e) NMDOH Programming Guide activities f) Program promotions (flyers, texting, social media, etc.) g) Community partnership agreements h) Memorandums of Understanding i) HUD, TDHCA, LURA, and Quality Assurance Binders • MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide., • Knowledge of service programs and educational methods., • Ability to plan and manage programs, events, and outings., • Ability to work independently and concurrently to perform multiple compliance projects., • Knowledge of computer software applications., • Ability to communicate effectively, both verbally and in writing., • Ability to execute a service plan., • Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, and the general public., • Ability to produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness., • Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively., • Respond positively to supervisory direction and feedback., • Strong interpersonal and leadership skills., • Ability to handle multiple tasks simultaneously with a strong attention to detail., • Computing skills, including common office programs, file systems/databases, and software., • Be team-oriented and can work independently., • Maintain professional appearance and demeanor. No supervisor responsibilities and no direct reports for this position. Requirements: Education & Experience Required • A bachelor’s degree in human services or a qualified social worker field is required., • A minimum of two (2) years of experience in the Human Services field is preferred., • Community Health Worker certification required or obtained within one year of employment., • Professional Service Coordinator Certification preferred., • Able to sit and work at a computer for extended periods., • Able to stand and walk for extended periods, either indoors or outdoors., • Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, and Food Bank distributions., • Able to stoop, kneel, bend at the waist, reach daily, and lift to 50 pounds occasionally., • Able to perform general office administrative activities: copying, filing, using the telephone and its functions, emailing, scanning, faxing, organizing, electronic scheduling, data entry, etc. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description Introduction Do you currently have an opportunity to make a real impact with your work? With over 2,000 sites of care and serving over 31.2 million patient interactions every year, nurses at Methodist Hospital Stone Oak have the opportunity to make a real impact. As an ICU Registered Nurse you can be a part of change. Benefits Methodist Hospital Stone Oak, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation., • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more., • Free counseling services and resources for emotional, physical and financial wellbeing, • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), • Employee Stock Purchase Plan with 10% off HCA Healthcare stock, • Family support through fertility and family building benefits with Progyny and adoption assistance., • Referral services for child, elder and pet care, home and auto repair, event planning and more, • Consumer discounts through Abenity and Consumer Discounts, • Retirement readiness, rollover assistance services and preferred banking partnerships, • Education assistance (tuition, student loan, certification support, dependent scholarships), • Colleague recognition program, • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Note: Eligibility for benefits may vary by location. It is an exciting time to be a nurse at HCA Healthcare! Come unlock your career potential and see how rewarding it can be to reach your personal and professional goals. Help to advance the practice of nursing and improve positive outcomes for your patients as a (an) ICU Registered Nurse. We want your knowledge and expertise! Job Summary and Qualifications The professional Registered Nurse (RN) is the patient and patient’s family advocate. He/she consistently applies and utilizes the nursing process, critical thinking skills, scientific judgment, technical skills and leadership to independently deliver safe nursing care to patients. The RN collaborates with the patient care team to achieve quality patient outcomes in alignment with the Hospital mission and Methodist Excellence goals. Communicates and utilizes interpersonal skills effectively and role models confidence and professionalism within nursing as evidenced by active engagement in unit and organizational activities. Demonstrates team work and adaptability and is a resource person to the patient care team. He/she is accountable for the quality of nursing care services delivered by self or others under their direction in accordance with the Texas Nurse Practice Act, hospital policies and procedures and the Texas Board of Nursing rules for delegated nursing tasks (Chapter 224). Promotes a positive image of nursing and demonstrates team work and adaptability through consistently following the standards of Methodist Excellence. About the Unit: • 20 bed Intensive Care Unit, • Patient to Nurse ratio 2:1, • Caring for a variety of ICU patients with a focus on open heart, • Stroke Certified Unit, • Collaborate closely with the Eye Bank and Tissue and Organ Alliance, • The culture on this unit includes a strong sense of teamwork, support, education, empowerment and fun!, • Applies nursing judgment through a thorough, systematic approach of applying the nursing process to include:, • Assessment: Conducts comprehensive, timely, and ongoing focused physical, psycho- social and pain assessments; includes assessment of patient education needs., • Planning: Utilizes the assessment, identifies problems, makes nursing diagnoses, formulates goals, teaching plans and outcomes to create an individualized plan of care. Identifies individual patient goals, readiness to learn and incorporates family into the plan of care., • Implementation: Prioritizes and implements a competent, prioritized and efficient nursing plan of care., • Evaluation/Reassessment: Consistently conducts timely evaluation, anticipates and recognizes changes in patient conditions, determines when reassessments are needed and adjusts the plan of care as necessary. Compares expected and achieved outcomes of nursing care utilizing the plan of care., • Collaborates with patient care team members on patient care plan; communicates timely and effectively with physicians and other members of the patient care team through verbal, written or electronic communication to coordinate and facilitate meeting patient needs. Incorporates consistent use of hand-off communication and SBAR communication methods., • Demonstrates critical thinking skills, scientific judgment, and organizational skills. Prioritizes tasks and adjusts priorities when necessary. Maintains an orderly, efficient and timely flow of patients. Recognizes and reports errors and unusual occurrences and analyze contributing factors. Initiates corrective action when appropriate., • Makes accurate, complete and timely entries into the patient medical record addressing all steps of the nursing process. Actively communicates with members of the healthcare team, patient and patient family., • Maintains current nursing knowledge to assure a safe working environment. Demonstrates practical application of all policies and procedures relative to safety and the pillars of Methodist Excellence to include: Applicable quality core measures, infection prevention, fall prevention, medication administration safety, hourly rounding, and AIDET principles., • Responsible to supervise tasks delegated to unlicensed personnel and accountable for tasks performed by unlicensed personnel according to the Texas BON rules for delegated nursing tasks (Chapter 224)., • Supports the mission and vision of the Methodist Healthcare System. Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve its goals., • Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function., • Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself., • Recognizes and responds to crisis situations. Notifies appropriate individuals of actual or impending crisis., • Incorporates patient's cultural and spiritual beliefs into care by making appropriate referrals to chaplain, social services, case manager, etc. Documents pertinent data including assessment, interventions and evaluations., • Participates in performance improvement activities of the hospital/unit. This may include data collection. Participation on a team or implementing recommendations identified through quality initiatives., • Assists in providing education for staff through being a liaison and/or through preceptor ship. Assists coworkers willingly and shares information/resources with team members., • Patient information is managed confidentially – including both written and electronic records. Ensures physical and auditory privacy., • Completes other duties as assigned., • Performs other duties as assigned., • Associate’s Degree in Nursing or RN Diploma required, • Bachelor’s Degree in Nursing preferred, • Minimum of six (6) months of clinical experience as a licensed Registered Nurse required, • Current Registered Nurse License in the State of Texas or Multi-State Compact License (Employees with RN Compact License are required to obtain Texas RN License within 90 days of hire date), • Current American Heart Association BLS Certification required Methodist Hospital Stone Oak is accredited by the Joint Commission as a Primary Stroke Center and Chest Pain Center. The stroke rehabilitation program has received the Joint Commission's Gold Seal of Approval® for Disease-Specific Care Certification of Stroke Rehabilitation. We belong to the Texas Institute for Robotic Surgery. Our surgeons and technology offer minimally invasive options to patients. Surgeons from around the country come to train under our world class team. The hospital has been recognized by Leapfrog’s Hospital Safety Grade A and by Modern Healthcare as one of the Top 100 Best Places to Work in Healthcare. We have also been recognized as a Joint Commission Top Performer on Key Quality Measures®. Finally, by Medicare.gov as #1 in San Antonio and #6 in the entire nation. The hospital is 1 of only 102 hospitals to receive Medicare.gov’s 5-star rating. Join our team to be part of the innovation. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Be a part of an organization that leverages our size to make a real impact in our industry! Our Talent Acquisition team is reviewing applications for our ICU Registered Nurse opening. Submit your application today and help advance the practice of nursing. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job DescriptionAbout TrueLoyal TrueLoyal is an AI-powered Emotional Loyalty & Advocacy platform that helps multi-channel consumer brands build deeper, lasting relationships with their customers. Formed from the merger of TINT and Zinrelo, TrueLoyal combines hands-on strategic program design, advanced data science, and AI-driven personalization to drive loyalty, retention, and advocacy loops across every channel. We deliver a world class solution to consumer brands who want to transform their loyalty programs from transactional to emotional, increasing sales, purchase frequency, and customer lifetime value. Role Overview The Content Manager is a fast-moving, AI-first content operator with an obsession for both creation and distribution. The role is about urgency, speed of execution, and impact — ensuring TrueLoyal’s stories are not only well-crafted but also seen, ranked, shared, and converted into pipeline. This is a hands-on role for a content generalist who can create across formats (text, visuals, video, audio) but more importantly, can distribute content for maximum reach, searchability, and conversion across digital channels. Requirements Key Responsibilities • Content Creation, • Produce a steady flow of content across formats: website copy, blogs, white papers, case studies, social posts, newsletters, emails, sales one-pagers, and product decks., • Experiment with multimedia formats (text, images, video, podcasts) to engage diverse audiences., • Ensure all content reflects TrueLoyal’s positioning, differentiation, and customer pain/solution fit., • Content Distribution, • Optimize all content for SEO, GEO, and AEO to increase visibility and rankings., • Distribute content aggressively across digital channels (social, paid, PR, partners, influencers)., • Partner with GTM Engineering to refine distribution strategy for searchability and conversion., • Drive consistent increases in web traffic, inbound leads, and content-driven conversions., • Sales & Ecosystem Enablement, • Support Sales with product one-pagers, pitch decks, and positioning slides., • Collaborate with partners to create and distribute co-branded content., • Manage relationships with external experts and thought leaders in loyalty and consumer-brand engagement.KPIs for Success, • Demand Creation:, • Growth in web traffic, SEO/GEO rankings, and inbound leads, • MQL/SQL pipeline attributed to content distribution, • Demand Conversion:, • Demo requests, opportunities, and wins influenced by content, • Conversion rate improvements across funnel stagesQualifications, • 5+ years of experience in B2B SaaS or MarTech content marketing., • Proven ability to operate with urgency, speed, and impact — hitting deadlines and moving campaigns fast., • Strong track record in content distribution (SEO, SEM, GEO, AEO, social amplification)., • Skilled storyteller with ability to simplify complex ideas into compelling narratives., • Hands-on with AI tools for content creation, repurposing, and distribution optimization., • Comfortable managing multiple formats (text, video, visual, social) simultaneously., • Entrepreneurial, scrappy, and action-oriented mindset — thrives in a high-growth, fast-paced environment.What We Value at TrueLoyal, • We over Me: Collaborative, team-first mentality., • Customer Obsession: Every decision starts with what delights the customer., • Empathy with Action: Listen deeply, then move fast., • Adaptability: Embrace pivots and iterate quickly., • Bias for Action: Fail fast, learn, and accelerate progress., • Premier Health Insurance plan with $0 deductible and $0 co-pay, • Dental and vision insurance plans, • Medical and dependent care flexible spending accounts, • Open PTO - we like to keep this simple...making time for life is important!, • 9 paid standard holidays each year in addition to open PTO, • 401(k) savings plan with Employer Matching, • Company-paid Life, AD&D, and Disability coverage, • A collaborative, entrepreneurial learning environment with a proven playbook, • Be part of a high-growth company revolutionizing customer loyalty, • Work with cutting-edge technology and innovative products, • Competitive salary, benefits, and growth opportunities We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration.