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Job DescriptionDescription: Position Summary The Health Home Plus Care Manager partners with individuals living with mental illness, substance use disorders, and physical health challenges to provide comprehensive care management. Core responsibilities include care coordination, health promotion, transitional care, patient and family support, referrals to community resources, and the use of health information technology. The goal is to help individuals improve their health and wellness, live self-directed lives, and work toward their full potential. Requirements: Responsibilities Direct Care & Client Services • Provide the six core Health Home services: Comprehensive Care Management, Care Coordination, Health Promotion, Comprehensive Transitional Care, Patient and Family Support, and Referral to Community and Social Supports., • Engage and retain individuals who may be disconnected from care or who have complex needs, including those with histories of homelessness, criminal justice involvement, first-episode psychosis, or transitional-age youth., • Utilize evidence-based practices such as motivational interviewing, suicide-prevention strategies, trauma-informed care, risk screening, and person-centered planning., • Maintain a caseload of up to 20 individuals meeting Health Home Plus criteria., • Conduct comprehensive assessments, screenings, outreach, and engagement activities., • Arrange for additional assessments when needed (e.g., substance use, mental health risk, abuse/neglect, domestic violence)., • Navigate the healthcare system effectively, including referrals to housing supports, crisis services, peer support, and other community resources., • Support individuals through coordination of care, advocacy, recovery support, and trauma-informed practices., • Develop, revise, and monitor person-centered Plans of Care in accordance with Health Home and Managed Care Organization requirements., • Facilitate effective transitions of care by collaborating with hospitals, treatment providers, and Managed Care Organizations., • Complete accurate, timely documentation in accordance with organizational, county, Medicaid, Health Home, and OMH regulations., • Maintain secure, confidential handling of protected health information in compliance with HIPAA., • Maintain organized and accurate case records, reports, and required documentation., • Ensure service quality, continuity of care, and adherence to all program standards., • Participate in scheduled individual supervision (weekly to bi-weekly), monthly clinical supervision, required trainings, and meetings., • Participate in on-call rotation as assigned., • Coordinate services among internal and external providers to ensure integrated care., • Communicate effectively with supervisors, team members, and service partners., • Model person-centered, recovery-oriented, culturally competent care., • Promote collaborative relationships with community partners, providers, and internal teams., • Demonstrate initiative, problem-solving, adaptability, and commitment to continuous improvement., • Contribute to case conferences, interdisciplinary discussions, and clinical reviews. Other duties as assigned • Follows all applicable policies, federal and state laws, and East House compliance standards. Qualifications Required Education & Experience • Master’s degree in a qualifying field and one (1) year of experience; OR, • Bachelor’s degree in a qualifying field and two (2) years of experience; OR, • Bachelor’s degree or higher in any field with either:, • Three (3) years of qualifying experience, OR, • Two (2) years of experience as a Health Home Care Manager serving SMI or SED populations., • Staff who meet State Waiver qualifications are eligible., • Experience working with culturally diverse individuals with mental health and/or substance use needs., • Skills in counseling, crisis assessment and intervention, person-centered planning, and recovery-oriented practices., • Strong communication, collaboration, and interpersonal skills., • Ability to assess, monitor, and evaluate client needs and progress., • Effective time management and ability to update electronic records in real time., • Accountability, • Communication, • Conflict Resolution, • Effective Documentation, • Flexibility, • Initiative, • Stress Management, • Teamwork Working Conditions/Work Environment • Work performed in traditional office and home-based environments., • Occasional pressure related to time demands., • Local travel required; frequent transportation of clients., • Must be able to work on-call rotations, weekends, and some evenings., • Ability to report to the office at least once weekly or as requested. Physical Demands • Frequent sitting, computer work, documentation, and verbal/written communication., • Occasional lifting up to 30 lbs., walking, standing, and reaching., • Adequate vision and hearing to perform essential job functions., • Ability to navigate client homes, which may not be handicap accessible. East House encourages diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability

Job DescriptionDescription: We are Hiring! Job Posting: HEALTH AND WELLNESS CASE MANAGER Location: Rochester, NY Department: Refugee and Immigration Services Employment Type: Full-Time 40 hours Schedule: Monday thru Friday, 9am to 5pm Salary: $20.00 to $22.00hr General Description Provides intensive case management for newly-arrived resettlement clients who are identified as having special health needs. Partnering with other members in the department, this role ensures that vulnerable clients have access to receiving both mental health and specialized services offered in the community. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines., • Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status., • Creates, implements, and monitors comprehensive, solution-focused service plans and goals., • Assists in discharge planning to assure a safe transition., • Facilitates transportation to relevant appointments, activities or meetings. Accompanies individuals to appointments, as required., • Assist the client in understanding and meeting expectations of service providers, courts, landlords, and employers., • Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement., • May deliver instructions in various topics that support client’s ability to become self-sufficient., • Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs., • Maintains regular contact to coordinate client benefits and address all other treatment needs., • Reports to service providers about significant individual behavior or events that will require an immediate response., • Acquire concrete resources to meet individual needs., • Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for., • Knowledgeable about community resources and able to link clients to these opportunities and services., • Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards., • Participates in relevant Agency meetings and ongoing development of professional knowledge and skills., • Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards., • Informs supervisor of significant events / issues related to clients as appropriate, and follows program’s defined incident reporting process as required., • Attends regular program and departmental meetings, case review, and agency meetings/trainings., • Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings., • Maintains knowledge of regulations and standards that govern client population., • Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. Qualifications Education: Bachelor’s Degree in Social Work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER - REFUGEE HEALTH PROMOTION (RHP) Location: Rochester, NY Department: Refugee Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $20 to $22/hr General Description The Health Case Manager provides comprehensive health case management for refugee clients identified as having special health needs. Working collaboratively with departmental colleagues, this role ensures that vulnerable clients have access to both mental health care and specialized services available in the community. The Health Case Manager fosters consistent, collaborative communication across program staff and maintains a trauma-informed care environment to support client wellbeing. Essential Duties and Responsibilities • Maintain a caseload of clients and ensure all case files are complete and compliant with agency, departmental, regulatory, and funder guidelines., • Conduct relevant screenings and assessments, including but not limited to psychosocial, mental health, financial, and employment status., • Develop, implement, and monitor comprehensive, solution-focused service plans with measurable goals., • Assist in discharge planning to ensure safe and effective transitions., • Facilitates, transports and accompanies clients to relevant appointments, activities, or meetings as needed., • Support clients in understanding and meeting the expectations of service providers., • Connect clients with opportunities for social support, such as recreational activities, faith-based groups, or peer-support programs., • Provide educational guidance on topics that promote client self-sufficiency., • Collaborate with referring agencies, funders, and internal staff to effectively address client needs., • Maintain regular communication with service providers to coordinate benefits and address treatment needs., • Report urgent client concerns or incidents promptly and in accordance with established protocols., • Advocate for clients by completing letters of request, referral forms, and eligibility documentation for charitable organizations and public agencies., • Maintain current knowledge of community resources and connect clients to appropriate opportunities and services., • Document all case activity in agency-approved databases or online platforms in compliance with regulatory standards., • Meet or exceed productivity and documentation standards to support the agency’s financial stability., • Notify supervisor of significant client-related events and follow the program’s incident reporting procedures., • Participate in program, departmental, and agency-wide meetings, case reviews, and training sessions., • Engage in professional development through continuing education, workshops, conferences, and independent learning., • Maintain up-to-date knowledge of relevant regulations, standards, and best practices for serving the client population., • Attend interagency meetings and represent the agency in community and provider forums as needed., • Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs., • Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Education: A minimum of associate’s degree in social work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s license and the ability to conduct home visits. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems are helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER, KINSHIP CAREGIVER PROGRAM Location: 1099 Jay Street, Rochester, NY Department: KINSHIP CAREGIVER PROGRAM Employment Type: Full-Time Schedule: Monday - Friday 9:00 am - 5:00pm Salary: $21.50 to $22.80 General Description Under regular supervision, provides treatment through a variety of therapeutic modalities to kinship families in order to preserve continued safety, well-being and permanency of the child(ren) in the home; maintains standards as defined by NASW Code of Ethics. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides therapeutic services to families primarily through home visits, • Services will include but are not limited to individual, couple, family, grandparent(s) or other relatives/child(ren) counseling; parent training/education; advocacy as needed, • Provide brief case management, information and referral to a smaller population of families, • Serve as group co-facilitator for Kinship families utilizing or developing appropriate curriculum, • Develop and implement community activities for intergenerational families enrolled in the program, • Works collaboratively with Monroe and Wayne County agencies and NYS Kinship Navigator Program, • Perform assessments, PSS, ACEs, Family Needs Assessment and other information gathering tools., • Attend local community events in order to educate community and obtain program referrals, • Meets regularly with supervisor to evaluate and implement professional growth in practice and performance., • Inform supervisor in a timely fashion about significant events related to client issues, • Participate in consistent supervision, ongoing staff trainings, and program development., • Initiate professional development through reading and applying current, relevant literature, development of program activities for Kinship families, • Completes required record documentation in accordance with program policies and procedures, • Document significant interventions in case records, • Coordinate service delivery and complete required pre/post- test, evaluations and screenings, • Completes all documentation within required timelines, • Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Qualifications: Education: Bachelor’s degree in Social Work or related Child Welfare experience preferred. Credentials: Valid and clean NYS Driver’s License. Use of own personal vehicle is required. Driving within Monroe and Wayne Counties required. Experience: Two years of experience in social work or related field. Equivalent combination of education and experience will be considered. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We're Hiring! Job Title: Peer Mentor, Permanency Resource Center (PRC) Department: Children, Youth and Family Services Employment Type: Full Time Schedule: Monday - Friday, Days Salary: $20.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Serves families with the unique needs of post-adoptive, post-guardianship, and kinship placements in their families. This position provides supportive services in the home or community within the 4-county services area (Monroe, Wayne, Livingston, and Steuben). Connects families to resources such as parent training/education and assists the individual’s/family’s personal growth and development while enhancing the stability of their social network. Facilitate support groups and organize events to best connect families within the community. Supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment Essential Duties and Responsibilities • Assesses client(s) to determines what education and community supports will benefit the family, • Provides emotional support from families with similar experiences., • Shares tips and techniques for caregiving., • Develops and conducts monthly support groups., • Plans and implements family community events., • Meets regularly with program supervisor to evaluate and implement professional growth in practice and performance., • Informs case manager of scheduled support groups and family events., • Participates in consistent supervision, ongoing staff training, and program development., • Initiates professional development through reading and applying current, relevant literature, development of program activities for Kinship and Adoptive families., • Completes required record documentation in accordance with Program Policies and Procedures., • Works collaboratively with Case Managers to support the needs of the youth and families., • Completes assessment to find best fit for social and community interaction., • Maintains and communicates attendance to groups and events., • Coordinates service delivery and complete required pre/post-test, evaluations., • Participates in relevant Agency meetings and/or training., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: High School Diploma or Equivalency. Experience: Experience in facilitating support and educational groups. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Willingness to travel within the region., • Some late afternoons or evenings may be required., • Demonstrate commitment to Agency Mission Statement., • Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Job DescriptionDescription: We are Hiring! Job Posting: Specialty Care Manager Location: Rochester, NY Department: Care Coordination Employment Type: Full-Time Schedule: Monday-Friday Salary: $25.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s)., • Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered., • Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors., • Demonstrate, promote and practice cultural competency towards clients through respect and understanding., • Recognize and embrace diversity through supporting and encouraging the strengths of everyone served., • Provide meaningful core services for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served., • Utilizing a team approach, maintain accessibility for clients during the workday., • Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc., • Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc., • Remain current in the field, support and implement best practice service models within the program., • Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed., • Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed., • Provide on-call availability via cell phone to Health Home program as needed., • Serve as client advocate., • Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews., • Participate in staff meetings and other Care Coordination department activities., • Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies., • Participate in mandatory ongoing training and professional development offered., • Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Education: Bachelor’s Degree Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered. Experience: At least two to four years of practical experience working with individuals with disabilities or chronic illnesses. A combination of education and experience may be substituted at the discretion of the Director. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: Description The Counselor provides essential support, education, orientation, daily living skills training, case management, and crisis response to clients residing in community-based residences. This role includes helping clients with their transition to more independent living through assessment, service planning, individual and group counseling, and coordination with external providers. Requirements: RESPONSIBILITIES Client Services and Goal Achievement:· Partners with each client to develop and implement an individualized Service Plan based on assessment and client-identified goals.· Provides coaching, teaching, individual and group counseling within the scope of the program's services to assist clients in achieving their goals.· Collaborates with East House staff and external providers to coordinate client services and make referrals as needed.· Maintains familiarity with all clients in the unit by reviewing communication logs, participating in Case Reviews, and addressing their needs during on-duty shifts.· Provides education and support to clients’ family and friends to promote successful treatment outcomes.· Participates in the development and maintenance of the therapeutic community within the residence.· Manages a small case load and completes the required OASAS documentation· Maintains familiarity with all clients in the program through participating in Case Reviews, reviewing overlap, and communication with staff.· Coordinates with Program Manager and Financial Case Manager in assisting clients with funding and financial case management.· Be available for weekend, holiday, and/or emergency shifts to ensure continuity of care and support for clients. Daily Living Skills and Health & Safety· Teaches, supports, and assists clients with daily living skills including light housekeeping, meal preparation, shopping, and maintaining safe and sanitary living conditions.· Supervises and assists clients in following through with appointments (e.g., medical, therapy),and ensures treatment recommendations are met.· Supervises clients in managing medications in accordance with East House policies and procedures; maintains documentation for medication management as per regulatory standards. Program Management and Coordination · Coordinates activities and schedules for the residence, ensuring that resources are organized and activities run smoothly. · Facilitates individuals, groups, and activities as necessary. · Maintains a safe and supportive living environment, ensuring that the residence remains a sober, clean, and safe space. · Addresses any emergent client needs or crises during on-duty hours and collaborate with appropriate staff to resolve issues. Documentation and Reporting · Ensure all client interactions, service plans, and progress are documented accurately according to East House standards and regulatory requirements. · Provide regular updates and progress reports to supervisors and stakeholders regarding client status and goals. Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. DESIRED QUALIFICATIONS Education· Minimum of High School Diploma or GED.· Associate’s degree in Human Services, Social Work or other related degree preferred.· Equivalent experience in lieu of education may be considered. Experience· Minimum of 1-3 years’ residential support or case management experience. Other Skills/Abilities· Possess excellent verbal and written communication skills.· Exceptional customer service skills with commitment to helping others.· Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.· Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.· Capability to work cooperatively with culturally diverse clients, staff, and community service providers.· Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word). Licenses/Certifications· Narcan training preferred.· Provisional Qualified Health Professional (QHP) Status or CASAC-T required for OASAS licensed programs. COMPETENCIES Alignment with East House Values· Humanistic, Collaborative, Optimistic, Progressive, Integrity.· Represents the organization professionally and aligns with its mission.· Performs work with integrity and in compliance with established processes, procedures, and regulations Accountability· Takes responsibility for all work activities and personal actions.· Follows through on commitments; implements decisions that have been agreed upon.· Maintains confidentiality with sensitive information.· Acknowledges and learns from mistakes without blaming others.· Recognizes the impact of one’s behavior on others. Commitment to Belonging, Respect, and Building a Supportive Community· Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.· Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.· Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.· Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Job DescriptionPrime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a dedicated Care Manager to join our team! The schedule is Monday-Friday (8 hour shift with no On-Call!) This position is a hybrid/remote position. PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary: The Care Manager’s primary function is to work in partnership with individuals with I/DD to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Care Manager is responsible to provide Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach and that aligns with NYS OPWDD Valued Outcomes. Essential Job Functions: • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services, • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and Life Plan, • Develop and maintain a person-centered Life Plan that coordinates and integrates an individual’s clinical and non-clinical healthcare related needs and services, • Monitor and facilitate implementation of and provide updates as needed to the Life Plan, • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, referrals, and follow-up for transitional care, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports into the care coordination process, • Ensure all individuals and families receive services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation procedures, • Represent PCC on workgroups, committees, advisory groups or networks as assigned, • Participate in opportunities for continued training and education, • Ability to act quickly, assess and act accordingly in crisis situations, • Basic technology skills and understanding of health records, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, independence and responsibility, • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.

Job Description Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their lives in the most meaningful way. We are seeking a dedicated Care Manager Supervisor to join our team! The schedule is Monday-Friday (8 hour shift). PCC Values Its Employees by offering: • Paid time off (25 days per year), • 10 Paid Holidays, • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month, • 401(K) Retirement plan, • Tuition Reimbursement, • Generous Employee referral program, • Employee Wellness Program (earn up to $250 per year!), • Numerous other benefits, please apply to find out more! Summary The Care Manager Supervisor’s primary function is to provide support, guidance and supervision of Care Managers as they work in partnership with individuals with I/DD to coordinate care and services needed to assist individuals achieve optimal health, wellness, and life goals. The Care Manager Supervisor is responsible to provide direct oversight of Care Managers to ensure provision of high quality Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Essential Job Functions • Provide supervision and support to staff assigned, including but not limited to assisting in hiring, scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings., • Review assessments, plans, progress notes and other documentation as required to ensure necessary detail, content to meet regulatory requirements and standards, • Develop and support staff learning and professional development goals; ensure assigned staff complete all required trainings., • Ensure Care Managers are providing services with a person-centered approach that aligns with NYS OPWDD Valued Outcomes., • Provide crisis intervention and support to Care Managers to ensure individuals are receiving supports needed., • Ensure coverage and provide care coordination for assigned care manager caseloads and/or cover caseloads as needed., • Monitor the development and implementation of the Lifeplan and other required assessments to ensure a comprehensive approach to an individual’s clinical and psychosocial needs, choices, and preferences for services., • Monitor use of all Health Information Technologies for documentation to assure that services are documented per PCC policies and procedures., • Secure health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations., • Assist with periodic internal audits to ensure regulations, compliance standards, and PCC polices/procedures are followed., • Participate in and facilitate (as needed) individual case reviews and conferences., • Provide periodic reports as assigned by supervisor., • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Provide on-call support as scheduled., • Participate in and facilitate staff and team meetings, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Basic technology skills and understanding of health records, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, independence and responsibility, • Some positions may require bi-lingual skills Education and Experience: • At least one year supervisor/leadership experience, • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • A Master’s degree with one year of relevant experience. Physical Requirements/Working Conditions: • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed. The listed salary range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. The offered salary will be determined by: Applicant qualifications and experience, education, position specific licensing/training and departmental budgets. Prime Care Coordination is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to gender, race, color, religion, national origin, ancestry, age, marital status, sexual orientation, pregnancy, disability, citizenship, military or veteran status, gender expression and/or identity, or any other status or characteristic protected by federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group: Disability Advocacy Program Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Legal Assistant for our Disability Advocacy Program. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Legal Assistant for our Disability Advocacy Program. The Legal Assistant will provide support to attorneys and paralegals, primarily located in our Rochester office. The work includes intake coordination (greeting clients, answering phones, copying, scanning, and data entry), as well as case file management and development (opening and closing files, obtaining medical and school records). This position reports to a Supervising Senior Paralegal or another position within the DAP practice group. Salary The referenced pay range represents the estimated minimum and maximum compensation for this job. Individual annual salaries or hourly rates will be determined within the job's compensation range, taking into account factors such as education, experience, qualifications, personal expertise, market data, and internal equity considerations. The salary range for this position is $40,000 to $45,000 per year. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: • 35-hour full-time work week., • Employee Wellness Activities., • Health Insurance Coverage o Employer pays 100% premium for a high-quality, co-pay insurance plan. • 403(b) eligibility - immediately eligible to begin contributing from your paycheck., • Immediate vesting upon hire - ALL contributions (both employee and employer)., • 1% employer match is eligible after 12 months of employment., • 3% Non-Elective Annual Contribution made by Empire Justice Center. o Benefit is eligible after 12 months of employment. • Generous vacation, sick, personal, and holiday time., • Bilingual salary enhancement for qualifying employees., • Loan Repayment Assistance Program., • Voluntary Supplemental Disability., • Dental Insurance (employee paid)., • Vision Insurance (employee paid)., • $150K Group Term Life Insurance., • Generous Bereavement Leave., • NYS Short-Term Disability., • FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. · Greet walk-in clients. · Engage in administrative duties, including, but not limited to, taking and returning phone calls, drafting correspondence, data entry, filing, copying, and scanning documents. · Manage calendars of attorneys and senior paralegals in the practice group. · Review, process, and manage mail and email communications. · Organize and maintain client case files during the initial intake phase, ensuring all documentation is current and complete. · Track key case deadlines, including appeal filing dates and hearing schedules. · Monitor and manage case status through Social Security Administration (SSA) systems (e.g., ERE/ARPS, Case Access). · Conduct client intakes, gather preliminary information, and explain the case process. · Maintain ongoing communication with clients regarding case updates, missing documents, and appointments until the client is reassigned within the practice group. · Obtain signed forms, releases, and authorizations. · Prepare and file SSA forms when necessary before opening a case. · Communicate with the Social Security Administration as needed to gather information. · Collect medical records, employment histories, and supporting evidence in the development phase when determining representation. · Must demonstrate high comfort and commitment to working with disadvantaged and disabled clientele. · Please note that all positions require supervising other practice group members if needed. · Other duties as assigned to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · At least 3 years of relevant experience. · Must be able to assist in a confidential capacity and maintain confidentiality when needed. · Demonstrated excellence in the use of Microsoft Office Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, pulling reports, and word processing. · Excellent grammar, spelling, and punctuation skills. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Experience in and commitment to working with marginalized communities. Preferred Qualifications · Bilingual in Spanish Physical Demands and Work Environment This position requires extensive use of computers and participation in phone and virtual meetings as part of the job. As such, the person in the position must be able to remain stationary for the majority of the time. The position requires constant computer operation and other office productivity machinery, such as a copy machine, scanner, and computer printer. The ability to communicate information and ideas clearly so that others can understand is crucial. Must be able to exchange accurate information in these situations. Our office hours are 9:00 a.m. to 5:00 p.m. The ability to work in the office during these hours is critical for this position. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job DescriptionDescription: About Us: East House is a leading organization committed to providing comprehensive support and services to individuals in transition to more independent community living. We are seeking a dedicated and empathetic Counselor to join our team and make a positive impact on the lives of our residential clients. Position Overview: As a Counselor, you will play a vital role in providing orientation, assessment, treatment planning, individual and group counseling, psycho-education, case management, referrals, reporting, and documentation to our clients. You will work closely with clients to develop individualized Service Plans and support them in achieving their goals and objectives. Key Responsibilities: Services That Address Client Goals: o Partner with each client on the caseload to develop individualized Service Plans based on client-identified goals. o Support clients in pursuing Service Plan goals through coaching, teaching, individual and group counseling. o Collaborate with other East House staff and external providers for referrals and client services. o Efficiently manage an assigned caseload while maintaining accessibility to each client. o Provide education and support to the families and friends of clients. o Participate in the development and maintenance of the therapeutic community. o Maintain familiarity with all clients in the unit through Case Reviews and communication logs. o Address the needs of residents in the unit during on-duty shifts. o Coordinate with Program Manager and Financial Case Manager to assist clients with funding and financial matters. Clients are Supported Through Effectively Coordinated Functions: o Coordinate activities and maintain appropriate schedules for the location. o Collaborate with community agencies to identify resources. o Maintain organized resources within the facility. o Facilitate various trainings, workshops, groups, and activities as needed. o Provide outreach to clients. Daily Living Skills: o Assist in the daily operation of the residence, including light housekeeping, cooking, and supply management. o Supervise and coach clients in developing functional skills necessary for independent living, such as cleaning, meal preparation, and maintaining a safe and sanitary environment. Safely Managed Medications: o Provide supervision to clients in managing their medications. o Adhere to East House medication policies and procedures. Documentation Standards: o Maintain documentation to the standards defined by regulators, funders, and East House policies and procedures. Results/Measures: · Achievement of client goals as identified in Service Plans. · Positive feedback from colleagues and clients regarding the effectiveness of interventions. · Maintenance of a safe and sanitary environment within group homes or apartments. · Adherence to medication documentation and supervision standards. · Compliance with documentation standards as demonstrated through audits and reviews. Physical Demands: · Frequent sitting, handling objects, paperwork, computer work, and verbal and written communication. · Occasional lifting of up to 30 lbs., walking, standing, and reaching. · Finger dexterity to operate a telephone and computer keyboard. · Hearing ability to engage in normal conversation. · Visual requirements to read documents and computer screens. · Ability to read and interpret policies, procedures, and various other information. · Ability to maintain emotional control under stressful situations. Working Conditions: · Response to crises and emergencies during on-duty hours. · Availability for work on weekends and holidays. · Occasional travel in Monroe County and occasional transportation of clients required. If you are dedicated to making a difference in the lives of individuals in transition and are ready to contribute to a supportive team, we encourage you to apply. Join us in our mission to empower individuals to achieve their goals and lead fulfilling lives. East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements: JOB LEVELS/REQUIREMENTS: Counselor: • Minimum Education/Experience: High School + 2-5 years of experience; OR, Associates + 1-3 years of experience; OR, Bachelors + 0-1 years of experience., • Autonomy: Performs day-to-day duties independently but may require additional feedback or support for complex issues., • Interpersonal Interaction: Works well with clients and employees, assists others as necessary to accomplish Agency goals, and displays appropriate behaviors., • Licenses: For OMH licensed programs, not required. For OASAS licensed programs, CASAC-T required if the individual does not have a Bachelor's in the field., • Minimum Education/Experience: High School + 4-6 years of experience; OR, Associates + 2-4 years of experience; OR, Bachelors + 1-3 years of experience., • Autonomy: Performs most duties on a regular basis with little supervision, can handle some complex issues independently but seeks outside support when needed., • Interpersonal Interaction: Same as level I plus actively assists other employees in accomplishing Agency goals and models appropriate behaviors., • Licenses: For OMH licensed programs, not required but recommended. For OASAS licensed programs, CASAC-T required if the individual does not have a Bachelor's in the field., • Minimum Education/Experience: High School + 6-8 years of experience; OR, Associates + 4-6 years of experience; OR, Bachelors + 3-5 years of experience., • Autonomy: Performs all duties on a regular basis with minimal supervision, comfortable handling most complex issues with little need for outside consultation., • Interpersonal Interaction: Same as Level II plus routinely acts as a leader or mentor for other counselors and is seen as a go-to person by others when the Supervisor is not available., • Licenses: For OMH licensed programs, not required but recommended. For OASAS licensed programs, CASAC-T required if the individual does not have a Bachelor's in the field. Higher QHP status is strongly preferred., • Agency Involvement: Regularly involved in agency committees, focus groups, teams, etc. Must have: • NYS motor vehicle license, safe driving record and availability of personal vehicle for work., • Qualified Mental Health Staff as defined by OMH Residential regulations required for work in OMH licensed programs., • Provisional Qualified Health Professional Status or CASAC-T per OASAS Operating Regulations required in OASAS licensed programs. Counselors hired as Provisional QHP Status must obtain their CASAC or other QHP status within 3 years., • Narcan training (required for OASAS licensed/funded programs) Other Skills/Knowledge/Experience · Effective written and oral communication skills · Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers. · Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches, check his/her email account, create and send email with an attachment and use simple email features. · Can open spreadsheets and word processing documents to read and make simple edits. · Microsoft Word skills as evidenced by the ability to produce basic business letters and simple tables and charts; as well as check spelling, set tabs, change page orientation, sort, save, open and organize electronic files.

Job DescriptionDescription: The Crisis Care Manager II at Affinity Place Crisis Residence plays a crucial role in assisting and empowering our guests during their time of crisis. Key responsibilities include delivering comprehensive case management services and coordinating integration of direct care and support services. As a part of our commitment to individualized person-centered care, the Crisis Care Manager II takes an active part in devising post-discharge continuity of care plans. Our ultimate goal is to facilitate our guests' journey towards recovery, empowering them to lead self-directed lives and realize their full potential. Services That Address Client Goals • Comprehensive Care Management, Care Coordination, Integration of Direct Care and Support Services, Assistance with Basic Needs, Continuity of Care, • Partners with guests in creating/pursuing individualized service plan goals which are based on guest-identified goals and objectives. The service plan is accessible and reflects patient and supports preferences (if applicable), education and support for self-management, self-help recovery, and other resources as appropriate., • Completes comprehensive guest assessments including mental health and substance use disorder assessments, risk assessments, health screenings, and crisis planning. Collaborates with guests to build a psychiatric advanced directive, ensuring their wishes are known and can be followed in times of crisis., • Coordinates client services in an extensive community network; advocates for client’s mental health, chemical dependency, medical, financial, legal, social, career, housing and recreational services; coordinates transportation as needed., • Develops and maintains positive and effective relationships with landlords, community groups, referral sources and service agencies., • Participates in regular case reviews in order to track progress of care plan goals and initiate changes in the plan of care as needed., • Maintains a body of knowledge regarding best/evidence-based practices and community centered resources; receives training/higher education to augment skill set., • Identifies service gaps and collaborates with supervisor to provide services to meet changing demographics and needs of clients., • Design and conduct a weekly group meeting tailored to address current guest needs. Applies a holistic approach to consider the entirety of the client's situation, providing well-rounded, comprehensive support., • Coordinates activities and maintains appropriate schedules for location., • Collaborates with community agencies to identify resources., • Maintains organized resources within the facility., • Facilitates various trainings, workshops, groups and activities, as needed., • Assists in the daily operation of the residence (e.g., light housekeeping, cooking, food and supply purchasing, etc.)., • Provides supervision of clients in managing their medications., • Maintains documentation to the standards defined by regulators, funders and East House policies and procedures. East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements: Minimum Education/Experience • High School + 2-5 yrs. Exp; OR,, • Associates + 1-3 yrs. Exp; OR,, • Bachelors + 0-1 yr. Exp Licensure/Certifications • NYS motor vehicle license, safe driving record and availability of personal vehicle for work., • Qualified Mental Health Staff as defined by OMH Residential regulations required for work in OMH licensed programs., • Provisional Qualified Health Professional Status or CASAC-T per OASAS Operating Regulations required in OASAS licensed programs. Counselors hired as Provisional QHP Status must obtain their CASAC or other QHP status within 3 years., • Effective written and oral communication skills, • Ability to work cooperatively and effectively with culturally diverse clients, staff and community service providers., • Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Intern, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits., • Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format., • Job involves occasional lifting of up to 30 lbs., walking, standing and reaching., • Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard., • Hearing needed to a level that enables one to hear normal conversation., • Visual requirements to the level of being able to read documents and a computer screen., • Ability to read and interpret policies, procedures and various other information., • Responds to crises and emergencies during on-duty hours., • Must be available for work on weekends and holidays., • Position requires occasional travel in Monroe County and occasional transportation of clients

Job Description Villa of Hope helps youth and families rebuild relationships, recover from trauma and renew Hope for their future. JOB TITLE: Childrens Care Manager POSITION GRADE: 80 [ salary range: 19.50hr-25hr commensurate with education and experience] DEPARTMENT/PROGRAM: Children’s Case Management SUPERVISOR: Program Manager FLSA STATUS: Non-Exempt JOB SUMMARY: Under the general direction of the Director, provides Care Management services to youth who have a mental health diagnosis, complex trauma, or chronic conditions that affect their daily functioning. The Care Manager will work with youth up to age 21 who reside in Monroe County and surrounding counties who are Medicaid eligible. This work will be done in a community based setting and will consist of regular home-visits. Regular collaboration with family and team members is required. The Care Manager must have strong communication and written skills, and the ability to form and maintain positive relationships. The Care Manager carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan. ESSENTIAL FUNCTIONS: * • Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed., • Demonstrates, promotes and practices cultural competency towards clients through respect and understanding., • Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual youth and family., • Consistently maintains positive relationships with clients/families and other service providers in the community., • Provides regular case management services to assigned caseload, which includes face to face visits per month based on expectations and need., • Maintains the required amount of billable services for each youth on their caseload., • Facilitates the development of a Care Team and carries out and individualized and strength-based Plan of Care., • Assists families in managing and planning for safety needs and creating individualized safety/support plans., • Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions., • Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, recreational, and housing/basic needs, etc., • Inform and educate families and clients around a psychiatric diagnosis and its impact on home, school, and community., • Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed., • Will complete the CANS-NY assessment all youth. Assessments include a comprehensive view of the client/family strengths, challenges, skills, supports, etc., • Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards., • Ensures documentation is accurate and completed on time., • Participates in regular weekly supervision., • Remains current in the field, and supports best practice models within the program., • Participates in ongoing training and professional development provided by the agency., • Regularly practices adherence to the Program/Agency standards, and ensures documentation/policy requirements are being followed., • Demonstrates, promotes and practices cultural competency towards clients through respect and understanding., • Recognizes and embraces the diversity of teams, supports and develops the strengths of each individual youth and family., • Consistently maintains positive relationships with clients/families and other service providers in the community., • Provides regular case management services to assigned caseload, which includes face to face visits per month based on expectations and need., • Maintains the required amount of billable services for each youth on their caseload., • Facilitates the development of a Care Team and carries out and individualized and strength-based Plan of Care., • Assists families in managing and planning for safety needs and creating individualized safety/support plans., • Makes independent decisions and recommendations regarding immediate risk factors presented in the home based sessions., • Assures that clients and families obtain the services they need to assure their physical and mental health and the ability to live safely in their home community. Will provide linkage/referrals to community resources for mental health, social, recreational, and housing/basic needs, etc., • Inform and educate families and clients around a psychiatric diagnosis and its impact on home, school, and community., • Arranges own schedule to be available to clients and families in their homes/community including working evenings if needed., • Will complete the CANS-NY assessment all youth. Assessments include a comprehensive view of the client/family strengths, challenges, skills, supports, etc., • Documents all client contacts and assumes responsibility for maintaining clinical records in accordance with Agency Standards., • Ensures documentation is accurate and completed on time., • Participates in regular weekly supervision., • Remains current in the field, and supports best practice models within the program., • Participates in ongoing training and professional development provided by the agency. POSITION SPECIFICS: Education: • Bachelor’s degree or equivalent combination of education and related experience., • Minimum of 2 years’ prior human services experience supporting children’s mental health and/or families strongly preferred Experience: • Valid NYS driver’s license in good standing and has use of an automobile., • Ability to work evening hours as needed. Skills: • Ability to develop strong working relationships with clients, families and service providers., • Ability to engage, plan, communicate and understand youth and families., • A strong understanding of children’s Mental Health issues. Physical Demands: The following lists physical demands an employee will perform on a regular basis: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing stairs. • Ability to drive, • Ability to walk short distances, • Ability to use stairs, • Ability to leave a location quickly

Job Description Summary: The Care Manager’s role is to work in partnership with individuals with I/DD, their family/guardian, and providers to coordinate care and services needed to assist individuals achieve optimal health, wellness, independence, community integration and accomplishing goals. The Care Manager is responsible for providing Health Home core services including comprehensive care management, care coordination and health promotion, comprehensive transitional care, individual and family support, referral to community and social support services, and use of Health Information Technology to link services. Care Managers will provide all services with a person-centered approach. Essential Job Functions: • Conduct comprehensive assessments to identify an individual’s clinical and psychosocial needs, choices, and preferences for services, • Assess and address health and safety issues as well as barriers to care and treatment including social determinants of health, • Collaborate with interdisciplinary team and incorporate input into comprehensive assessment and the person’s Life Plan, • Facilitate, develop, and maintain a person-centered Life Plan that integrates an individual’s personal wants and needs, clinical and non-clinical healthcare related needs, community services, OPWDD services, and natural supports., • Incorporate health promotion and support opportunities for individuals to achieve and maintain optimal health and wellbeing, • Adhere to Incident Management regulations, guidelines, and policies and procedures, • Coordinate and ensure access to chronic disease management, • Facilitate referrals to clinical and community resources, including planning, implementation, and follow-up for comprehensive care management and transitional care, • Participate in internal and external audits, • Coordinate and provide access to long-term care supports and services, • Engage families and natural supports in the care coordination process, • Provide all individuals and families with services that are culturally and linguistically appropriate, • Advocate on behalf of the individual, • Promote self-advocacy and the ability to self-direct, • Use Health Information Technology for documentation, to link services, and facilitate communication among care coordination team, • Secure all health records and other protected information with the highest regard to confidentiality and HIPAA laws and regulations, • Maintain compliance with all state and federal laws and regulations, Medicaid compliance, and PCC policies and procedures, • Document all services and maintain appropriate records following all established documentation policies and procedures, • Complete all required training including annual, ongoing, and educational trainings, • Perform all other duties relevant to the position as requested. Knowledge, Skills, and Abilities • Ability to act quickly, assess and act accordingly in crisis situations, • Intermediate technology skills in Outlook, Teams, Word, Excel, online applications as needed, • Understanding use of an EHR system, • Knowledge of ethical and professional responsibilities and boundaries, • Demonstrate professional work habits including dependability, time management, organization, autonomy, and productivity, • Some positions may require bi-lingual skills Education and Experience: • Bachelor’s degree with two years of relevant experience OR, • A license as a Registered Nurse with two years of relevant experience, which can include any employment experience and is not limited to case management/service coordination duties OR, • A Master’s degree with one year of relevant experience. Physical Requirements/Working Conditions: • Ability to sit/stand throughout day to accomplish job, • Ability to enter data, notes, and other documentation into a computer., • Must be able to travel throughout covered territories in Upstate NY as needed., • Must have a valid driver’s license, • Ability to conduct in-person visits and meetings at individuals homes, communities, schools, and other locations as applicable, • Ability to work remotely, satellite office locations, and/or primary office location Corporate Qualifications/Expectations: • Adhere to all Prime Care Coordination policies and procedures., • Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards., • Attend mandatory education and training modules as scheduled; obtain and maintain required certifications., • Maintain all required certifications/training by State regulations and PCC policy, • Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

Job Description The Case Manager & Restorative Facilitator provides holistic, family-centered support services designed to strengthen relationships, improve well-being, and build community resilience. This position works with the entire family providing case management, and restorative practices. Services include restorative circles, and connection to resources that address social, emotional, and practical needs as well as community-based family events. The role emphasizes trust-building, empowerment, and culturally responsive engagement to reduce crises, increase family stability, and foster healing by supporting families in the Department of Family Services. ESSENTIAL FUNCTIONS: Direct Family Services – 40% • Maintain accurate, timely case notes and data entry in Salesforce or other systems. QUALIFICATIONS: Education & Experience

Job Description St. John’s will lead and inspire a shift in society’s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s Meadows home. If this description speaks to you, continue reading about our Resident Care Aide opportunity available at Hawthorne at St. John's Meadows Assisted Living. Part-Time Sunday 7a-7p, Monday 3p-11:30p and Tuesday 3p-11:30p - please specify in your application which position you are interested in. Position Summary: The RCA nurtures & supports the Hawthorne Residents by providing excellent care in a family environment. The RCA recognizes & responds to Residents needs appropriately. Assists Residents with completing activities of daily living & personal grooming & comfort, while encouraging Resident independence & respecting Residents wishes for care. Responsibilities include: • Support emotional, physical and social well-being of elders., • Encourage independence of elders with decision making., • Look for daily opportunities to establish meaningful relationships with the elders by valuing individuality., • Assist in developing and carrying out lifestyle programs and activities that meet the needs of the elders., • Assist in maintaining clean common spaces and laundry rooms., • Attend monthly staff meetings as well as quarterly organization wide meetings. Assist with program selected routine procedures such as personal care, dressing, grooming, transfer, assist with ambulation, toileting to assist elder to maintain good personal hygiene in accordance with the Individual Service Plans (ISP’s)., • As necessary, assist elders with positioning and transporting in and out of chairs, beds, bathtubs, cars, buses, etc…. Will also include transporting to other areas of the community., • Report any physical or mental status changes or concerns to LPN, RN/Case Manager or Program Coordinator., • Communicate with co-workers at all levels to meet the needs of the elders., • Maintain a safe, hazard free environment by observing and monitoring the community and reporting unsafe conditions to the RN/Case Manager or Program Coordinator., • Follows procedures for documentation., • Ability to work with individual residents or groups in special activity programs., • Ability to respond to common inquiries from residents, resident’s families, regulatory agencies, and the public., • Must be able to provide redirection to confused or distressed residents., • Ability to maintain a high level of confidentiality with staff and peers., • Ability to remain calm, reassuring and effective in an atmosphere that often times is chaotic., • Follow established protocol for accidents and incidents., • Attend and participate in 12 hours annually of training programs and other educational classes., • Complete additional tasks as requested by Program Coordinator, RN/Case Manager or LPN., • Responsible for reporting to RN/Case Manager any observations or changes in residents' behavior, activity or physical appearance., • Responsible for following infection control guidelines., • Attend and participate in disaster preparedness training and drills., • Assist residents during meals with direction, cueing and assistive devices., • Monitor elders during meals., • High School diploma or equivalent required., • Certification as a NYS Home Health Aide (HHA) required., • Medication assistance training desirable., • Med Tech experience desirable., • Willingness to complete onsite RCA training., • Minimum of 2 years of past experience providing direct resident care required in home health or long-term care., • Health, dental, vision insurance (30 hours+), • Employer sponsored life insurance & telemedicine (30 hours+), • Weekly paychecks, • Competitive pay, • Convenient location on BUS LINE!, • Free parking, • 24/7 fitness center, • Generous paid time off and holidays, • On-site child care, • Employee Assistance Plan, • Cell phone discounts

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager - Ukrainian Program Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration, and Employment (RIES) Employment Type: Full Time Salary: $20.50 - $21.50 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, the Ukrainian Program Case Manager provides intensive case management to Ukrainian clients. Working in concert with agency staff, volunteers and external partners, the case manager ensures that cases receive required services in compliance with funder requirements as well as CCFCS case management principles. The case manager effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • In close coordination with resettlement program team members ensures and documents the timely provision of all required services per the standards and requirements outlined by funders and other governing bodies., • Prepares friends & relatives of cases to assist in the delivery of services and material goods., • Provides airport reception services if necessary., • Provides and/or coordinates basic needs requirements – food, clothing, home furnishings and personal items., • Facilitates clients’ placement in suitable housing., • Conducts intake, orientation, and assessment of clients., • Formulates service plan and coordinates all service provision according to requirements., • Facilitates and coordinates clients’ access to identified services providers in the fields of health, education, public benefits, employment, and other community resources as described in service plan., • Conducts home visits and home inspections to ensure welfare of clients as well as adequacy of services, housing, and basic needs support., • Secures payments to vendors and clients and maintains individual client direct assistance budgets., • Documents all services in client case logs and maintains individual case files strictly according to funder and agency requirements., • Adheres to agency case management principles, funder service delivery philosophy, and internal program manuals., • Participates in program, department, and agency initiatives aimed at quality improvement and routine program maintenance., • Attends regular inter-departmental and other agency staff supervisory and informational meetings and trainings., • Assists program management and other staff in preparation of routine reports and the completion of various program related administrative tasks., • Participates in strategic planning, program improvement work groups, client/stakeholder satisfaction surveys, peer review and other activities as requested by supervisor., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle. Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with volunteers, refugees, and local service providers preferred. Ability to speak English and Ukrainian is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Job Description The hours are as follows: Monday, Tuesday, Thursday and Friday- 9am-5pm, Wednesday- 11am-7pm OVERVIEW: The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the residential and non-residential tracks of the Transitional Living Program. This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing the parenting training and engagement across the TLP Program. This is a (12) twelve-month, full-time position. EXAMPLE OF DUTIES: • Develop, coordinate and facilitate parenting skills curricula, incorporating CYS philosophy and effective teaching approaches;, • Curriculum development, • Implementation oversight, • Documentation, • Impact measurement, • Quality assurance, • Staff training, • Crisis intervention and response;, • Outreach, Screening, Intake and Assessment;, • Coordination, development, implementation, ongoing assessment of client's case management needs, service and plans;, • Referral readiness, information and facilitation;, • Case specific youth advocacy;, • Transporting program participants, as required and consistent with agency policies;, • Other duties as assigned. ESSENTIAL FUNCTIONS INCLUDE: • Is able to manage the environment in order to provide a safe and supportive residential program through mediation, role-modeling and positive interaction with Chrysalis House residents;, • Possesses sound problem solving and decision-making skills;, • Maintains clear professional boundaries;, • Is able to work evening hours and weekends;, • Understands and promotes strength-based service delivery (youth leadership, asset development);, • Is skilled in case management techniques and interventions;, • Is familiar with the homeless/runaway youth service system and community resources;, • Maintains accurate and up to date client records; and EMPLOYMENT GUIDELINES: Candidate must: • Adhere to ethical conduct, • Demonstrate professionalism i.e., timely, dependable, responsible, flexible, • Be non-judgmental and respectful, • Model principles of inclusion and tolerance, • Be youth centered and positive, • Be family friendly, • Establish effective working relationships with supervisor and co-workers, • Develop positive relationships with all key stakeholders, • Have strong literacy skills (i.e., reading, writing, comprehension), • Have excellent communication skills (verbal and written), • Conduct research and apply best-practices and evaluation methods, • Effectively promote knowledge and skill development and positive behaviors, • Provide leadership and/or work independently as requested Candidate must possess significant knowledge of - • Adolescent development including: positive youth development, asset development, risk reduction and protective factors, • Youth serving systems, • Community resources, • Client advocacy CULTURAL SENSITIVITY: The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity. Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work. QUALIFICATIONS: A minimum of a Bachelor's degree in human services, education or a related field; and (3) three years' experience or an equivalent combination of education, employment and life experience. A Master's degree is preferred. In addition to the above, it is mandatory that candidates meet the following criteria prior to hire: • Authorization for the agency to obtain driving record information, • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter., • A valid driver's license, • Regular access to a motor vehicle, • Automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage PHYSICAL REQUIREMENTS: Candidates must be able to be autonomously mobile in order to provide the required services. COMPUTER SKILLS RECOMMENDED: Program Skill Level Microsoft Office Advanced Internet Explorer Advanced The Center for Youth provides equal opportunities for employment,

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager – Permanency Resource Center (PRC) Location: Community Based, 1099 Jay Street Home Location Department: Children, Youth, and Family Services Employment Type: Full Time Schedule: Monday - Friday Daytime Salary: $22.50 - $24.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Permanency Resource Center Case Manager serves families with the unique needs of post-adoptive, post-guardianship, and kinship placements into their families. This position will provide supportive services in the home or community. The position will connect families to resources such as parent training, peer support, mentoring, navigation for cross-system needs, therapeutic services referrals, counseling, respite activities and other supports to help families address issues as they arise. The Case Manager will exercise casework assessment skills and considerable independent judgment, decision making, and creativity in assisting the individual’s/family’s personal growth and development while enhancing the stability of their social network. Supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides therapeutic services to families primarily though home visits., • Services will include but are not limited to individual, couple, family, grandparent(s) or other relatives/child(ren) counseling; parent training/education; advocacy as needed., • Provides case management, information and referral to additional supportive services that may include counseling, education and advocacy., • Serves as group co-facilitator for Adoptive and Kinship families utilizing select curriculum to strengthen familial relationships utilizing a trauma informed approach., • Develops and implement community activities for intergenerational families, adoptive families that will strengthen their relationships., • Works collaboratively with Monroe, Wayne, Livingston and Steuben Counties, the NYS Kinship Navigator and the NYS Office of Children and Family Services, • Collaborates with agencies and local district office to gather information and develop a supportive community network to educate families regarding availability of Kinship and Adoptive services., • Attends local community events to educate community and obtain program referrals., • Stays up to date on community resources and services that can benefit parents and children in the program., • Meets regularly with program supervisor to evaluate and implement professional growth in practice and performance., • Informs supervisor in a timely fashion about significant events related to client issues., • Participates in consistent supervision, ongoing staff training, and program development., • Initiates professional development through reading and applying current, relevant literature, development of program activities for Kinship and Adoptive families., • Completes required record documentation in accordance with Program Policies and Procedures., • Documents significant interventions in case records., • Completes strength-based assessments and needs analysis with individual/family., • In collaboration with client(s), create client action plans, conduct case reviews, and participate in client- based meetings., • Coordinate service delivery and complete required pre/post-test, evaluations, and screenings, • Completes all documentation within required timelines., • Participates in relevant Agency meetings and/or trainings., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s degree in social sciences or social work degree. Combination of relevant education and experience will be considered. Experience: At least 2 years of related experience in child welfare, adoption, and/or family court systems. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Willingness to travel within the region., • Some late afternoons or evenings may be required., • Demonstrate commitment to Agency Mission Statement., • Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;, • Stand, sit, walk, bend, stoop, kneel, and reach;, • Climb up or down stairs;, • Able to reach above or below shoulders;, • Occasionally lift or move objects weighing up to 10 lbs.;, • Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;, • Be able to read write and interpret written documents;

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER, CRS Location: 1645 Saint Paul St Employment Type: Full-Time Schedule: Monday thru Friday 8am to 4pm Salary: $19 to $21/hr depending on experience General Description The primary goal of this project will be promoting housing and food security in a crisis and providing case management to support long term self-sufficiency. This position is responsible for intake and eligibility assessment for assistance with housing or food during a crisis, as well as providing case management to clients who have received assistance from our program. This position also effectively supports ongoing and collaborative communication amongst all program staff and is responsible for supporting a culturally competent & trauma informed environment for clients and teammates. Essential Duties and Responsibilities • Works independently to manage schedule and prioritize key tasks to complete them in a timely manner., • Contributes perspective to the development & improvement of program procedures, reporting problems & barriers while performing duties., • Uses experience, training & skills to provide care in a culturally competent and trauma informed way to our clients. Showing empathy and understanding to clients and providing care and services without judgment or prejudice., • Maintain a customer service mindset with referring staff (internal & external) while collaborating with other staff in a client’s care team to creatively meet program requirements and meet client needs together., • Maintain a working knowledge of available resources & agencies in the community that can support a variety of client needs., • Participates in relevant Agency meetings and/or trainings., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Approaching and understanding client situation in ways that respect traumas they may have experienced and centers their needs & preferences., • Completes eligibility assessments to make informed decision to assist client for available services or resources on a case-by-case basis, • Assists participants in understanding and meeting requirements for eligibility to receive CRS services, as set out in funder regulations., • Collects and reviews participant’s submitted documentation in order to secure services., • Collaborate and communicate all interested parties to creatively remove barriers while meeting program requirements., • Provides regular and on-going communication with participants regarding outstanding requirements, deadlines for submission, clarifying information needed and the adjudication of the participant’s case., • Provides notice to involved parties of case approval and intention to provide services on behalf of the participant and follow through make sure disbursement of services were provided and tracked. (i.e. the check was mailed), • Completes funder required baseline assessments (HMIS, Social Determinants of Health) to begin case management & follow up services. Provision of Follow-up Case Management Activities • Provides follow-up assessments to monitor state of participant’s progress towards program goals Qualifications Education: Bachelor’s Degree in Human Services or related field preferred. Credentials: N/A Experience: At least 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting. Must have experience with Microsoft Office. The equivalent combination of experience and education will be considered. Equivalent combination of education and experience will be considered. ** Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete tasks with minimal direction,, • An ability to work efficiently and effectively and meet deadlines under pressure, • Ongoing development of self-awareness and techniques for managing stress, • Ability to maintain confidentiality, following relevant regulatory trainings, • Verbal/Written communication skills, • Demonstrates behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques (trauma informed, conflict resolution and de-escalation), • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: Program Manager -Upward Mobility Mentor Location: Rochester, NY Department: Upward Mobility Mentoring Employment Type: Full-time Schedule: Monday- Friday (9-5) Salary: $62,360-65,000 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational changes for families residing in targeted zip codes within the City Of Rochester. The Program Manager plays a vital leadership role in the implementation of the Upward Mobility Mentor Program, supervising a team of professional Mobility Mentors (caseworkers) who provide individualized coaching and support to enrolled households These relationships—lasting up to two years—are designed to help participants make progress in key domains such as housing, financial wellness, employment, education/skills development, health, and social support networks. Reporting to the Director and working collaboratively with the Program Management Team, the Program Manager ensures the team is implementing the EMPath Mobility Mentoring model with fidelity, professionalism, and cultural responsiveness. The role includes direct staff supervision, participant recruitment support, service quality oversight, and active contribution to program development and community engagement strategies. Essential Duties and Responsibilities: Team Leadership & Staff Development · Supervise a team of Mobility Mentors, providing day-to-day support, professional coaching, and performance management. · Lead hiring, onboarding, and staff development efforts to ensure staff are well-prepared, trained, and aligned with program values and expectations. · Model and foster a culturally responsive, trauma-informed, and strengths-based coaching culture. · Work in close coordination with the Program Management Team to ensure consistency in staff support and coaching practices across teams. · Program Implementation & Participant Outcomes · Ensure high-fidelity implementation of the EMPath Mobility Mentoring model within assigned team. · Guide staff in developing and maintaining effective 1:1 mentoring relationships, supporting participants as they define and work toward self-sufficiency goals across multiple life domains. · Provide guidance and support in crisis situations, complex case decision-making, and coordination of services. · Monitor participant progress and program adherence through regular case reviews and individual staff supervision. Participant Recruitment & Retention · Lead team efforts to recruit, enroll, and retain eligible participants, with a focus on meeting ambitious enrollment targets in under-resourced communities. · Collaborate with referral sources and internal/external partners to improve recruitment strategies and participant engagement. · Contribute to community outreach efforts in partnership with agency marketing and development teams. Program Performance & Case Oversight · Conduct regular case audits and file reviews in partnership with the Program Management Team to ensure service quality and model fidelity. · Utilize operations data provided by the Program’s Data Specialist to identify team and individual-level performance trends as well as participant outcomes data to inform continuous improvement efforts. · Manage the financial assistance process for assigned team, including approvals and disbursement tracking, ensuring participant needs are met and funder targets achieved. · Monitor the completeness, quality, and timeliness of case documentation in compliance with funder and agency standards. Community Engagement & Resource Strategy · Cultivate relationships with key community providers to expand participants’ access to quality services aligned with their individual goals. · Support Mobility Mentors in building effective resource navigation and advocacy skills. · Monitor resource gaps and emerging needs across participant cases and advocate for relevant partnerships or improvements. · Contribute to the design of group workshops or enrichment activities by sourcing guest facilitators and community resources. Collaboration & Program Development · Actively collaborate with the Director, and the CCFCS Program Management Teram as well with the Initiative’s other provider agency teams, and other stakeholders within the Initiative’s collaborative to ensure alignment in service delivery, recruitment, and quality assurance. · Participate in leadership and team planning meetings, contributing insights and feedback to support program evolution. · Share and implement best practices in coaching, participant engagement, and resource utilization across both teams. Requirements: Qualifications: Education: Bachelor’s degree in Social Work, Human Services, or a related field required. Master’s degree preferred. Experience: Minimum three years of professional experience in the human services field with a demonstrated record of programmatic or organizational success. Experience supervising staff or managing a human services program serving low-income or vulnerable populations is highly preferred. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: Responsible for assisting immediate supervisor in providing leadership and management of the respective unit/program, including the organization and supervision of services, staff and facilities. The Assistant Program Manager is also expected to serve as the person in charge of the unit/program during his/her immediate supervisor’s absence. This position requires Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required. Schedule: Mix of days/evenings/weekends Mon-Fri OR Tues-Sat Quality Services • Assists manager to ensure adherence to state certification regulations, funding requirements and other applicable regulations, policies, and procedures., • Assists manager to supervise recordkeeping within unit and ensures that documentation meets regulatory and funding requirements., • Assists manager to facilitate case reviews and provide oversight stability, quality and objectivity in the quality of services for the client., • Manages the therapeutic community and facility/facilities during scheduled shifts when the immediate supervisor is off duty, taking PTO or on extended leave., • Successful recertification/audit/review of program by regulatory/funding agency, • Chart audit results meet standards set by program/regulatory/funding agency., • When functioning as Program Manager, 24/7 scheduling appropriate for unit is maintained, • When functioning in the capacity of the immediate supervisor, the number of critical incidents are within acceptable limits, • Assists clients with funding and financial matters and insures that Client Financial Contracts are developed and maintained and serves as liaison between the unit and the Financial Case Manager., • Assists manager to ensure the physical environment is free from hazards that could result in injury to either staff or clients. Conducts inspections to ensure the efficient use of and safety of unit facilities, equipment and property. Ensures the need for maintenance, repairs and supplies is reported., • Client financial contracts are up-to-date 100% of the time, • Payment for client services has been maximized, • Program’s equipment and supplies are maintained in an efficient and cost-effective manner, • Unit meets occupancy goals Effective Staff Manages employee performance of assigned supervisees by establishing clear goals and expectations, tracking progress against the goals, ensuring timely feedback, and addressing performance problems and issues promptly. Immediate Supervisor states that Assistant Program Manager is effective in: • Actively contributing to building a high-performing unit team, • Orienting new supervisees, • Communicating expectations for performance to supervisees, • Holding supervisees accountable for performance, • Completing annual Performance Appraisals on time that appropriately reflect each supervisee’s performance level, • Implementing performance improvement plans with 100% of supervisees with performance deficiencies, and recommending termination of employment on a timely basis if supervisee is unable to improve, • Recommending merit increases that are differentiated based on sustained performance, • Staff satisfaction reflected through feedback to their immediate supervisor. Services That Address Client/Guest Goals (specific functions may vary based upon specific requirements of assigned program(s)) • Provides individual and group counseling; and training and support to clients in skills of independent and responsible living as appropriate for the respective program (e.g., money management, housekeeping, personal hygiene and grooming, menu planning, food purchasing and preparation, leisure-time activities, socialization, medications and following medical, psychiatric, and rehabilitation treatment plans)., • Assists in the daily operation of the residence (e.g., light housekeeping, cooking, food and supply purchasing, etc.)., • Coordinates services to clients with other community service providers and with families or significant others., • Provides individual and group based support and activities to promote recovery and respond to individual crises., • Models effective coping techniques and self-help strategies., • Provides information about the community and natural supports and how to use these in the recovery process., • Assists guests/clients in the development of individual support plans., • Provides supervision of medication to clients and adheres to East House medication policies and procedures. Measurables • Individuals on caseload are making reasonable progress toward goals as evidenced by Program-specific measures, • Satisfaction expressed to immediate Supervisor through feedback from colleagues, • Consistently responds appropriately to needs of residents that occur during on-duty shifts, • Consistently provides appropriate coaching and supervision for clients in their responsibilities for cleaning and meal preparation, • Food / meals are appropriately maintained during on-duty shifts, • Group home or apartments are consistently maintained as safe and sanitary environments, • Medication documentation and supervision meets East House standards 100% of the time, • No medication errors EEO Statement: East House encourages diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements: Minimum Education & Experience • Associates degree in human service related field and three years’ paid human service experience, • or Master’s or Bachelor’s degree in human service related field, • NYS motor vehicle license, safe driving record and availability of personal vehicle for work., • Advanced Counselor CASAC or other QHP as defined by OASAS Operating Regulations required.·, • Basic Computer Literacy as evidenced by the ability to go online and conduct basic searches on the Internet, check his/her email account, create and send email with an attachment and use simple email features. Can open spreadsheets and word processing documents to read and make simple edits. ·, • Job frequently requires sitting, handling objects and paperwork, work with a computer and communicating with others both verbally and in written format., • Job involves occasional lifting of up to 30 lbs., walking, standing and reaching., • Finger dexterity to a level that allows the ability to operate a telephone and computer keyboard., • Hearing needed to a level that enables one to hear normal conversation., • Visual requirements to the level of being able to read documents and a computer screen., • Ability to read and interpret policies, procedures and various other information., • Traditional office or household environment., • Occasionally subjected to pressure due to time demands., • Occasional travel to other East House facilities., • Must be able to respond to on-duty and/or off-duty crises as relevant to specific program(s).., • Ability to work some nights and weekends., • Position may require occasional local travel within Monroe and some surrounding counties and occasional transportation of clients, • Variations in daily assignments, frequency of interruptions, volume of work, performing/presenting in front of others. Must get information from and deal with many personality types including staff, referring agents, clients and outside individuals.

Job Description Engineering Program Manager Department: Product Design Services FLSA Status: Exempt Reports to: Operations Manager, Product Design Services Pay Range: $101,100 - $146,700 annually Location: Rochester, NY The Role: D3 Embedded is seeking a skilled and experienced Engineering Program Manager to act in the role of Chief Engineer where they will lead a team of Engineers to design and develop and cutting-edge embedded systems. The systems are end-to-end solutions containing; sensors, cameras, mmWave Radar, connectivity, embedded processing and Artificial Intelligence (AI) for performance critical applications. The ideal candidate has experience with Embedded Realtime Operating Systems (RTOS) like Embedded Linux, digital imaging, electronics design, software architecture and development, computer vision and machine learning. This position requires strong problem-solving skills, the ability to mentor and guide engineering teams. The Responsibilities: • Lead a project team to develop and an embedded system and realize the solution using company core process, • Collaborate with key stakeholders to define program scope, timing, and deliverables and use them to execute the program and track progress, • Coordinate multi-disciplinary project team leads, • Manage project to milestones (Schedule and Outcomes), • Manage resources including; teams, budgets, and schedules, to maximize customer satisfaction, and project profitability, • Identify, assess, and mitigate risks that may affect program delivery, • Act as the technical decision maker driving complex technical decisions across multiple teams (Facilitates the discussion to define “done”), • Provide primary technical communication with project team and project stakeholders, • Maintain effective communication channels to keep stakeholders updated on project progress and changes, • Facilitate technical and stakeholder meetings, • Responsible for making sure the right people are on each task and the tasks are understood by the team, • Collaborate with management and technical teams on product strategies, • Prep and lead gate/design reviews and provide technical oversight, • Develop and finalize requirements, • Develop electrical and mechanical block diagrams, and high-level software architectures to meet requirements and guide design trade-off decisions, • Provide estimations for next phases of a current project using change requests, • Maintain project documentation, including plans, schedules, budgets, and status reports., • Requestor for Materials purchases and shipments for projects, • Approver for Design Releases (Arena ECOs), • Own the full life cycle of new products/solutions from proof of concept to integration with other components and teams, • Lead and/or participate in all phases of the product development cycle including:, • requirements definition and architecture, • software design and development, • implementing software, • software/hardware integration, • verification and validation, and customer support, • Develop & identify tools / methods for better design reuse & process improvement Other duties as assigned The Right Person Will Have (Required): • 3+ years of experience working as a Technical Lead, Technical Project Manager, or Program Manager for both hardware/software projects., • Bachelor of Science Degree in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering or a related field., • 5+ years of industry experience, • Experience with System Requirements Documentation, Requirements Allocation, Requirements Traceability, and Test Case development and execution. Experience with product and component-level FMEAs., • Self-driven personality, • Capable of a big picture, system-oriented approach, • Solid technical leadership skills, • Strong communication and interpersonal skills The Right Person Will Have (Preferred): • Master of Science or PhD in Computer Vision, Machine/Deep Learning, Computer Science, Computer/Electrical/Software Engineering, or a related field., • Experience with autonomous/industrial robotic platforms and applications, • Experience with embedded and edge processing platforms (Nvidia Jetson devices, Qualcomm Snapdragon devices, and Texas Instrument Jacinto devices in particular), • Experience with edge AI (accelerators, integration, model conversions, deployment, profiling, etc.), • Knowledge of intrinsic and extrinsic calibration procedures for multi-modal sensor systems, • Experience with sensor fusion techniques (calibration, early, mid, late fusion, etc.), • Knowledge of camera optics and computational geometry, • Gstreamer experience, • Robot Operating System (ROS) experience, • Experience with version control systems such as GIT and DVC, • Experience with GPU programming frameworks such as OpenCL and CUDA, • Experience with Embedded Real-Time Operating Systems (RTOS) and Embedded Linux The Benefits: • Competitive total compensation, • Medical and dental coverage, • Employer paid basic life, short-term disability, and identity theft coverage, • Voluntary vision, life, long-term disability, accident, critical illness coverage, • 401k retirement contribution, • Paid holidays, time-off, and sick time, • Tuition assistance and employer paid professional development, • Flexible work schedules, • Remote opportunities available, • Complimentary snacks and beverages Since our founding in 1999, D3 Embedded has driven innovation in high-performance embedded systems development. We leverage our expertise in autonomous machines, sensors, imaging, optics, edge computing, algorithms, robotics, and electrification to provide cutting-edge engineering design and low-volume manufacturing services. Headquartered in Rochester NY, we serve a global network of customers and are proudly connected with many technology leaders and Fortune 500 companies. We are interested in bright, creative, and team-oriented individuals exhilarated by the opportunity to transform the world through frontier technologies. Candidates must be eligible to work in the United States. D3 Embedded does not sponsor visas. For more information about D3 Embedded, please visit . D3 Embedded is committed to fostering a diverse work environment and proud to be an Equal Opportunity Employer. We consider and hire applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. D3 Embedded participates in E-Verify, a federal program that confirms employment eligibility upon hire. Powered by JazzHR eptdMFVp5b

Job Description OVERVIEW: In 1971, a group of students from Brighton High School had the idea to create a "center" that would meet the specific needs of youth in Rochester, NY. The philosophy supporting the vision was quite radical for the time: that young people, given information and support, could make positive life choices. They founded The Center to be informed by youth, for youth. The Center for Youth continues with this as our core principle. We are committed to empowering and advocating for vulnerable youth while elevating their voices. Our mission is to provide comprehensive, free, voluntary, and confidential programs. The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including prevention counseling, two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation. The RHY Prevention Counseling Program Manager is responsible for the management and supervision of the RHY Prevention Counselors, including Community Counselors, Triage Counselors, Youth & Family Counselors, and Safe Harbour Advocates. They are responsible for reviewing and monitoring OASAS contract objectives, with a focus on program outcomes, as well as maintaining the New York State Safe Harbour database. The Manager plays a leadership role in planning, prioritizing and evaluating services, team outreach activities and linkages with other providers/collaboratives/committees. The Manager will be responsible for the on-going assessment of the team's service, identify expansion potential, assess community or catchment area needs and formulate possible responses. The Manager attends weekly Case Review and works closely with the other RHY Managers. This is a full-time, 12-month position. The RHY Prevention Counseling Program Manager participates in the On-Call RHY Supervisor rotation (for 1 week, every 5-6 weeks). This emergency response system is intended to provide after-hours and weekend support to the 24-hour residential and crisis programs. ESSENTIAL FUNCTIONS AND EXAMPLES OF DUTIES: • Monitors program contract objectives with a focus on program outcomes, develops and evaluates the OASAS and Safe Harbour work plans, • Ongoing planning and program development specific to assessment, counseling, and outcomes, • Promotes and develops effective linkages with community resources, providers, and systems, • Assesses the needs of youth and families served, • Assures compliance with record keeping, reporting, and evaluation requirements of the agency and funders, • Supervises, provides guidance, mentors, and evaluates the performance of Counselors and Advocates, • Hires, trains, orients, and mentors new counseling staff, • Coordinates and leads the team outreach activities, • Promotes positive team interactions across all program areas of the agency, • Participates in after-hours on-call rotation Candidate must: • Adhere to ethical conduct, • Demonstrate professionalism i.e., timely, dependable, responsible, flexible, • Be non-judgmental and respectful, • Model principles of inclusion and tolerance, • Be youth centered and positive, • Be family friendly, • Establish effective working relationships with supervisor and co-workers, • Develop positive relationships with all key stakeholders, • Have strong literacy skills (i.e., reading, writing, comprehension), • Have excellent communication skills (verbal and written), • Conduct research and apply best-practices and evaluation methods, • Effectively promote knowledge and skill development and positive behaviors, • Chemical dependency and problem gambling prevention counseling, • Management and supervisory methods and techniques, • Adolescent, family and group development and counseling, • Crisis intervention, case management, advocacy, and strength-based problem solving and decision-making models, • Team building and team dynamics, • Program outcomes and evaluation, • Adolescent development including: positive youth development, asset development, risk reduction and protective factors, • Youth serving systems, • Community resources, • Client advocacy CULTURAL SENSITIVITY The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity. Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work. QUALIFICATIONS Master's degree in counseling, social work or related human services field plus five years human services experience, including supervisory experience or equivalent combination of education and experience. Note: A Master's Degree, CPP/ICPS/CASAC, or advanced training in chemical dependency prevention- related areas is preferred. If candidates do not possess related certification, expectation is that active pursuit of these certifications will occur at the time of employment. In addition to the above, it is mandatory that candidates meet the following criteria prior to hire: • Authorization for the agency to obtain driving record information, • A valid driver's license with a driving record that is approved by agency insurance carrier, regular access to a motor vehicle that is insurance at the levels of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage Candidates must be able to be autonomously mobile in order to provide the required services. The Center for Youth provides equal opportunities for employment

Job DescriptionDescription: We are Hiring! Job Posting: Refugee Post-Resettlement Case Manager Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration, and Employment (RIES) Employment Type: Full Time Salary: $20.50 - $21.50 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency. Essential Duties and Responsibilities • Provides appropriate information in response to queries regarding program services., • Screens potential clients for eligibility for state, federal or other programs, • Provides intake and completes program applications., • Conducts needs assessment to eligible clients., • Provides referral to appropriate departmental, agency, or external programs., • Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, and other program allowable services., • Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements., • Enters and updates client and program data in program, NY state database, and other tracking platforms., • Participates in regular program quality assurance practices and keeps track of quality assurance activities., • Assists the program in preparing for internal and funder monitoring., • Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals., • Helps with case management services in resettlement program if needed., • Assists in the preparation and submission of required reports., • Maintains the confidentiality of all client records per the requirements of HIPAA., • Participates in strategic planning and program development as well as in meetings and staff training activities., • Is actively involved and committed to accessing community resources., • Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Family Center is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle. Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with volunteers, refugees, and local service providers preferred. Ability to speak English and at least one additional language is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.

Job DescriptionDescription: JOB PURPOSE: To provide linkage and retention of patients in HIV primary care, identify patients lost to care, and develop a comprehensive approach to assessing and assisting patients at risk for non-compliance, non-retention, and non-adherence to HIV care and treatment. Additionally, this position will focus on expanding the PrEP Program through providing patient education, engagement, navigation, retention, and adherence counseling services. MAJOR RESPONSIBILITIES (Essential functions): Result #1: To identify patients eligible for services per RAP Program Standards and document required information in AIRS, Caseload, and the Electronic Medical Record system: · Conducting oneself in a professional, courteous, and friendly manner. · Occasionally greeting PPC patients when they show up in the reception area and inquire about needs other than clinical expectations. · To verify that prospective HIV patients are newly diagnosed, not virally suppressed, residents of New York State, and meet income guidelines. · Document patient enrollment information in AIRS and the Electronic Medical Record system (eCW) per RAP Program Standards. · Collaborate with PPC Providers and nurses to support the continuum of care to the benefit of patients Result #2: Clinical Adherence Management and Direct Client Services: · Provide immediate and short-term support to patients who may experience mental, physical, emotional, and behavioral distress. · To conduct adherence assessments for retention and adherence barriers (housing, social support, and mental health) at the time of enrollment. · Develop and implement a strength-based, individualized treatment adherence service plan within 30 days of the patients’ initial PPC appointment based on the patients’ needs and goals. · To provide individual treatment adherence counseling and monitoring of patients enrolled in the RAP Program. · The Community Health Worker/RAP will case conference with each patient quarterly, addressing progress in achieving goals, medication, and viral load status, and discussing strategies to address identified barriers. · Use evidence-based retention and medication adherence interventions. Result #3: Care Coordination and Multidisciplinary Integration: · Utilize a multidisciplinary team approach with the entire PPC department (physicians, nurses, case managers, and behavioral health staff) to ensure that patients are adherent. · Case conference with each patient quarterly to address progress, medication status, and strategies to address barriers. · Utilize a multidisciplinary team approach with the entire PPC department to ensure patient adherence. · Collaborate with case management, pharmacy, substance abuse treatment, and mental health services to improve retention and medical outcomes. · Conduct re-engagement efforts for patients who have not had blood work in six months or attended a doctor’s appointment in over a year. Result #4: Program Administration and Outcomes Monitoring: · Re-evaluate patients’ service plans and assessments every three months and update them as necessary in AIR and the Electronic Medical Record system. · Collaborate with case management, pharmacy, substance abuse treatment, mental health, and other services to improve retention, adherence, and medical outcomes for PLWHA. · Facilitate home visits to the patient’s home to increase treatment adherence goals and outcomes. · To conduct re-engagement efforts for those patients who have not had their blood work in at least six months or who have not attended a doctor’s appointment in more than a year. · Work with the Program Manager to address Quality Improvement activities. · Report monthly on the outcomes, performance measures, and quality improvement activities. · Promote medication adherence through regular check-ins, skills-building, and client-centered motivational interviewing techniques. · To document case closure for those patients who have maintained viral load suppression for two consecutive viral load tests, at least ninety days apart or have left the program for another reason (lost to care or transfer out of the RAP program) · Perform other duties as assigned. Requirements: EDUCATION AND EXPERIENCE REQUIRED: · B.A. or B.S. in Psychology, Social work, Counseling, Substance abuse counseling, Sociology, Community health, or Public Health; or at least two years of experience in the field of HIV/AIDS. · One year of experience providing health education or case management, and familiar with psychiatric disorders, substance abuse, and cognitive impairments. · Fluent in English and Spanish. · Valid NYS driver’s license. · Experience in health treatment: treatment plan, program implementation, and or direct delivery of health services. · Ability to deliver health education services and coaching. · Effective communication and documentation skills. · This position requires some expertise in Medicaid, Medicare, and ADAP insurance programs. · Sensitive to confidential information and HIPAA regulations. SKILLS AND KNOWLEDGE REQUIRED: · Strong writing and computer skills · Possess and utilize effective verbal and written communication · Ability to be self-motivated, work independently, and work as a team member · Ability to represent the agency in a professional manner within the community · Skills and competence to establish supportive, trusting relationships with people living with HIV/AIDS and respect for client rights and personal preferences are essential