Student Services Manager, ASU
3 days ago
Tempe
Job Profile: Student Support Specialist 4 Job Family: Student Support Services Time Type: Full time Max Pay - Depends on experience: $70,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome complex academic and non-academic barriers and enhance their skills to increase persistence and graduation rates. Job Description: We are seeking a collaborative and student-centered Student Services Manager to lead ASU 101-LA, a foundational, one-credit student success course designed to support first-year online students in The College of Liberal Arts and Sciences (The College). Reporting to the Assistant Dean of Student and Academic Programs in The College, this role provides academic instruction, guidance, and coordinated support to help students successfully transition to university learning. The student services manager is responsible for overseeing course design, instruction, and continuous improvement, while fostering a sense of belonging and connection for online learners. This position plays a central role in advancing The College's goals related to student engagement, retention, and success by ensuring a cohesive instructional experience across all ASU 101-LA sections and coordinating proactive outreach and early support interventions in partnership with faculty, advisors, peer learning assistants, and student success teams. Position Salary Range: $67,500 - $70,000 per year; DOE Essential Duties: • Teach and facilitate all ASU 101-LA course sections for first-year online students, creating a welcoming, inclusive, and engaging learning environment., • Design and deliver course content that supports students' academic transition, personal development, and connection to The College and the university., • Collaborate with The College's faculty oversight team and paired-course instructors to support integrated and meaningful first-year learning experiences., • Supervise, train, and mentor Peer Learning Assistants (LA's), including onboarding, coaching, scheduling, and performance feedback., • Implement early engagement and retention strategies, such as pre-course outreach, first-week participation monitoring, and ongoing progress check-ins., • Conduct proactive, personalized outreach to students experiencing disengagement or non-attendance, and coordinate timely interventions with Success Coaches, LA's, and academic advising partners., • Monitor, analyze, and report student engagement, completion, and retention data to inform course refinement and student support strategies., • Maintain accurate records of student outreach, interventions, and outcomes using ASU systems and reporting tools., • Serve as a connector among academic departments, advising teams, and student success units to align resources and support services for ASU Online students., • Contribute to the ongoing development and assessment of ASU 101-LA curriculum, training materials, and community-building activities., • Represent The College on committees or initiatives related to online learning, first-year experience programs, and student success., • Perform other duties as assigned in support of student success, engagement, and retention efforts within The College. Desired Qualifications:, • Ph.D. or Ed.D. in higher education, student affairs, counseling, instructional design, or a related academic discipline., • 3-6 years of experience working with first-year or online student populations in higher education settings., • Strong understanding of online pedagogy, learning management systems (Canvas preferred), and data-informed approaches to student outreach and support., • Experience using ASU systems or comparable platforms such as PeopleSoft, Salesforce, and analytics dashboards. Working Environment:, • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse., • Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals., • Required to stand for varying lengths of time and walk moderate distances to perform work., • Frequent bending, reaching, pushing, pulling, and lifting up to 25 pounds., • Regular activities require ability to quickly change priorities, which may include resolving conflicts, coping with moderate stress levels, along with the requirements to complete tasks within set time constraints and frequently changing priorities., • Clearly communicate to perform essential functions., • Requires some attendance at evening and weekend events. Flexible work options: Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. Department Statement: The College of Liberal Arts and Sciences (The College) is the largest college at ASU and is organized in a divisional structure comprised of Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative and enhance leadership skills. The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty, and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines - from science and math to languages and philosophy - that few other colleges and universities can provide. The College has 90+ undergraduate majors and 140+ graduate degrees housed in 23 interdisciplinary schools and departments. The College is redefining liberal arts and sciences education for the 21st century. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. To be considered, your application must include all of the following attachments: • Cover letter, • Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit . Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: A fingerprint check is not required for this position.