Bilingual Call Center Consultant with Experience
5 days ago
Plano
Job DescriptionSalary: Experienced Bilingual (Spanish-English) Full-time Call Center Consultant: Want to work at one of the Best Places to Work in the DFW? We were just recently recognized by our staff as one of the best places to work in the DFW by The Dallas Business Journal! We are growing our team! Join our patient-focused team and take part in performing Lens Replacement, Cataract Surgery, and Laser Vision Correction procedures such as SMILE, LASIK, EVO ICL, and PRK! Youll have the opportunity to work alongside renowned surgeons in this field. Experience in a Call Center is required. Do you enjoy working with people? Your best asset is your personality; we love authenticity. Do you want to make a real difference for patients in their everyday lives? Are you looking to work for a company with an awesome, growing culture? No Refractive Surgery experience? No problem; we love to train! Concierge sales experience is a plus. This position is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some possible events on occasional weekends or weeknights. At ClearSight, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. Were seeking a highly skilled phone agent to join our team and manage many inbound and outbound calls, texts, and web leads. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and purchase assistance. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills and be enthusiastic about helping consumers and driving their satisfaction. Who we are: ClearSight, a pioneer in the vision correction industry for nearly 30 years, is on a trajectory of growth. Our team, led by passionate surgeons, is committed to helping people achieve clear vision without the need for glasses or contacts. We stand by our promise: '20/20, or its free '. ClearSight offers a dynamic work environment with ample opportunities for professional growth, a competitive compensation package, comprehensive benefits including medical/dental/vision/life insurance, 401(k) with company match, and more. Who you must be • Friendly - we work as a team, so you must play well with others!, • Innovative - we cross-train within the team, so you need to be able to learn., • Hard-working - we all want the best for our patients, which takes work!, • Confident - we believe in what we do and our team; you should, too!, • Reliable - we depend on each other to be here on time and stay until the jobs are done., • Spanish FluentConversation, • Great pay, • Health insurance, • Free LASIK, • We pay time off - three weeks of PTO from the start, plus Birthday PTO!, • Other Perks - including life insurance, disability, etc., • 401K - with company match and quick start., • Proven training infrastructure - no experience needed Job Description: • Enjoys working with people, • Willing to learn and become an expert in vision correction, • Must be energetic and able to keep up in a fast-paced environment, • Prior Sales experience and Customer Service experience are a plus, • Bilingual English & Spanish speaking is a plus, • Requires excellent phone and in-person communication skills, • Requires good computer and organizational skills, • Involves quick and accurate data entry, • Must be able to work in a multi-tasking environment, • The position is full-time, five days a week, with occasional weekend or weeknight events, • Handle a large volume of inbound and outbound calls, texts, and web leads promptly., • Follow communication scripts and use knowledge of the companys products and services to go off-script when necessary., • Identify customer needs, research issues, resolve complaints, and provide solutions, • Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with the escalation team., • Memorize scripts for products and services and refer to them during calls, • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately, • Identify opportunities for driving sales and revenue of the companys existing product suite and seize opportunities to upsell when appropriate, • Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality, • Create and maintain a record of daily problems and remedial actions taken using the EHR/CRM database, • High school degree or equivalent, • CRM and Technology Fast Learner, • Experience working in a call center or customer support role, • Strong, active listening and verbal communication skills, • Proficiency in problem-solving, • Expertise in conflict resolution, • Experience in customer sales, • Bilingual: Spanish/English Required Note: No Calls Please.