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Job Description Ranked the #4 Large Employer to Work for in America and residing in the Top 400 on Engineering News Record (ENR)'s List of Top Design Firms in the nation, TPD is currently hiring Construction Inspectors (at multiple levels) ideally NICET Certified. Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment! Duties and Responsibilities include, but are not limited to: • Provide daily inspection of construction work within a given discipline to ensure the project complies with plans and specifications. Such as Roadway Inspection of earthwork, drainage, paving, etc.; Structural inspection of foundations, piles, concrete, deck formwork, MSE walls, sign structures, etc.; ADA Compliance Inspection of curb ramps and sidewalks, etc.; Traffic Signal Inspections., • Document all on-site observations of construction progress, equipment, manpower, and materials on a Daily Inspection Report and various other reports required., • Measure and record quantities for payment, • Prepare as-built drawings, • At least one or more of the following certifications are preferred: ACI, NJSAT, TCC or CCTC., • NICET Certification: I-IV is preferred., • EIT or B.S. in Civil Engineering is a plus (not required), • Experience with bridge construction is a plus., • Excellent oral and written communication skills, • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines, • Knowledge of Microsoft Office Suite At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

Job Description Join Our Team as a Retail Sales Manager – Lead the Future of Wireless Technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driving force behind an energetic team poised for success! In this dynamic role, you'll not only shape the customer experience but also inspire your team to achieve new sales heights. With your proven leadership skills and passion for technology, you'll thrive in a fast-paced environment where every day brings new opportunities to innovate and excel. And here’s the best part: individual commissions are paid twice a month—yes, twice! And no one else in the industry is doing that. That means you can see your hard work pay off more often and keep your earnings growing faster! If you're looking for a rewarding career where your influence makes a real difference and you're passionate about connecting people through the latest wireless solutions, this is the perfect place to elevate your career—come be a part of our winning team! Average Hourly + Commission Total Compensation: $30 - $62 an hour with limitless growth potential—your success is in your hands! Key Responsibilities Team Leadership & Development • Recruit, hire, and train top-tier sales talent, • Foster a high-performance culture through motivation, coaching, and regular feedback, • Conduct employee performance evaluations and guide team development, • Drive store sales and achieve or exceed performance goals, • Championing a customer-first approach, ensuring satisfaction and loyalty, • Acquire and maintain customers, • Empower team members to deliver personalized solutions and close sales, • Conduct weekly staff meetings and setup sales goal expectations, • Oversee day-to-day operations including merchandising, inventory, and store appearance, • Ensure all company policies and operational procedures are followed consistently, • Manage cash handling and POS transactions with accuracy, • Track and analyze store performance metrics to identify areas for improvement, • Any combination of education and experience providing the necessary skills and knowledge is acceptable. Typical qualifications would be equivalent to:, • Associate or bachelor’s degree with course work in business, accounting, marketing or management., • 1-2 years’ experience in retail sales management (wireless industry preferred), • Proven ability to meet or exceed sales goals, • Availability to work a flexible schedule, including evenings, weekends, and holidays, • Strong leadership and team-building skills, • Excellent interpersonal and communication abilities, • Strategic thinker with strong analytical and problem-solving skills, • Deep understanding of wireless products, plans, and trends, • Competitive base salary with uncapped commission potential, • Medical, dental, Vision, Life Insurance and 401K with match for FT employees, • Supplemental insurance available, • Career advancement opportunities within a growing company, • Ability to stand for long periods of time, • Ability to lift objects weighing up to 40lbs, • Full Time (45 hours) availability Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career—where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you’ll see your efforts rewarded more often than anywhere else. Don’t miss out—be part of something truly exciting! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.

Job Description Join Our Team as a Retail Sales Manager – Lead the Future of Wireless Technology! Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driving force behind an energetic team poised for success! In this dynamic role, you'll not only shape the customer experience but also inspire your team to achieve new sales heights. With your proven leadership skills and passion for technology, you'll thrive in a fast-paced environment where every day brings new opportunities to innovate and excel. And here’s the best part: individual commissions are paid twice a month—yes, twice! And no one else in the industry is doing that. That means you can see your hard work pay off more often and keep your earnings growing faster! If you're looking for a rewarding career where your influence makes a real difference and you're passionate about connecting people through the latest wireless solutions, this is the perfect place to elevate your career—come be a part of our winning team! Average Hourly + Commission Total Compensation: $30 - $62 an hour with limitless growth potential—your success is in your hands! Key Responsibilities Team Leadership & Development • Recruit, hire, and train top-tier sales talent, • Foster a high-performance culture through motivation, coaching, and regular feedback, • Conduct employee performance evaluations and guide team development, • Drive store sales and achieve or exceed performance goals, • Championing a customer-first approach, ensuring satisfaction and loyalty, • Acquire and maintain customers, • Empower team members to deliver personalized solutions and close sales, • Conduct weekly staff meetings and setup sales goal expectations, • Oversee day-to-day operations including merchandising, inventory, and store appearance, • Ensure all company policies and operational procedures are followed consistently, • Manage cash handling and POS transactions with accuracy, • Track and analyze store performance metrics to identify areas for improvement, • Any combination of education and experience providing the necessary skills and knowledge is acceptable. Typical qualifications would be equivalent to:, • Associate or bachelor’s degree with course work in business, accounting, marketing or management., • 1-2 years’ experience in retail sales management (wireless industry preferred), • Proven ability to meet or exceed sales goals, • Availability to work a flexible schedule, including evenings, weekends, and holidays, • Strong leadership and team-building skills, • Excellent interpersonal and communication abilities, • Strategic thinker with strong analytical and problem-solving skills, • Deep understanding of wireless products, plans, and trends, • Competitive base salary with uncapped commission potential, • Medical, dental, Vision, Life Insurance and 401K with match for FT employees, • Supplemental insurance available, • Career advancement opportunities within a growing company, • Ability to stand for long periods of time, • Ability to lift objects weighing up to 40lbs, • Full Time (45 hours) availability Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career—where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you’ll see your efforts rewarded more often than anywhere else. Don’t miss out—be part of something truly exciting! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.

Job Description POSITION SUMMARY: Remington & Vernick Engineers is looking for a NICET Certified Professional (or equivalent) with expertise in inspecting heavy highway, intersection improvements, and bridge rehabilitation/reconstruction projects. This professional will assist in the project record keeping, measuring and tracking daily quantities as constructed, and generating daily inspection reports. This individual is expected to have an extensive background in construction inspection with clients such as local County government agencies, NJDOT, the NJTA, DRPA, and DRJTBC. PRIMARY DUTIES: • Act in the capacity of Lead Inspector to conduct construction supervision and field inspection of the work in progress to determine if the work is proceeding in accordance with the Contract Documents, both alone and/or as part of a team., • Work collaboratively with other engineers, professionals, and infrastructure authorities on Federal, State, regional, and local improvement projects., • Work with clients to inform the public about upcoming work and potential impacts. Work with the contractor to minimize disruptions to the public., • Provide and maintain all records related to the project in question including daily quantities., • Possess strong communication, computer, and writing skills and be experienced with the review and comprehension of CPM Schedules, • Support the Project Manager / Resident Engineer with all project submittals and requests for information, ensuring the proper Engineer performs the necessary review and/or guidance., • Keep a logbook of all observations and daily activities for ongoing work and provide the client with daily reports to include all labor trades, equipment supplied by Contractor, and measured pay quantities., • Review applications for payment with Contractor and make recommendations for progress payments to the Client., • Prepare a final punch list at substantial completion and perform final project review for project closeout., • Good communication skills, with the ability to work with others and the public., • Self-motivated, organized, and focused, with good attention to detail. EDUCATION/EXPERIENCE: • High School diploma or equivalent, • Minimum of 5 years of experience with 2+ years of experience on projects $5M or greater, • Experienced on bridge, and highway construction projects, • Must be familiar with NJDOT specifications and documentation practices., • Possess a combination of NJ County, NJDOT, NJTA, DPRA, and DRJTBC experience CERTIFICATIONS/LICENSES REQUIRED • Valid Driver’s License, • NICET 2+ Highway Construction Inspection or equivalent required, • ACI-Concrete Field Testing Technician, • NJSAT Asphalt Paving Construction Technologist, • Rutgers TCC certification SUPERVISORY RESPONSIBILITY This position has some supervisory responsibility. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: While performing the duties of this job, the employee works primarily in the field and may be exposed to outside weather conditions. Work requires full range of motion and ambulation, climbing ladders or crawling in tight spaces. Requires technology and computer use to file project, time, and expense reports. May occasionally require lifting up to 25 pounds. Travel to worksites and regional offices worksites will be required. This company is an Equal Opportunity Employer. We invite resumes from all qualified, interested parties, regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under national or local law. The annual base salary range for this full-time position in the United States is $68,000 - $102,000. This range represents a good faith estimate and is based on factors such as the role, level, and geographic location. The range shown reflects the minimum and maximum target salaries for this position across all U.S. locations. Within this range, individual compensation will be determined based on job-related factors including skills, experience, education, and training. In addition to base salary, Remington & Vernick Engineers offers a comprehensive and competitive benefits package. Benefits include: • Medical, dental, and vision insurance, • Short-term and long-term disability insurance, • Life insurance, • 401(k) retirement plan, • Paid holidays and paid time off (PTO), • 12 weeks of paid parental leave for birthing parents, • Supplemental bonding leave for non-birthing parents in states that do not offer a paid family leave program, • Wellness program, • Tuition reimbursement, • Support for professional development and credentialing At Remington & Vernick Engineers, our compensation and benefits philosophy reflects our core values - Drive, Integrity, Initiative, Respect, and Service. We celebrate achievement, encourage personal and professional growth, and believe that enjoying your work and building strong relationships with your team and clients are key to long-term success. We foster a high-performance environment that thrives on camaraderie, collaboration, and shared wins. This position is subject to a background check, in accordance with company policy and applicable laws. Employment is also contingent upon verification of eligibility to work in the United States. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. We are an at will employer.

Job Description POSITION SUMMARY: Remington & Vernick Engineers is looking for a NICET IV/Resident Engineer Certified Professional with expertise of managing heavy highway / bridge construction projects, and a construction inspection team. This professional will be responsible for the project record keeping, correspondence, compiling, reviewing, and delivery of required daily inspection reports. The ideal candidate will chair various project meetings, record and prepare and distribute accurate meeting minutes. This individual will need to be well experienced in bridges, highways and have an extensive background in construction especially with clients such as NJDOT, the NJTA, DRPA, and DRJTBC. PRIMARY DUTIES: • Act in the capacity of Resident Engineer, providing extensive inspection and management of construction project and serve as the Client’s liaison with the Contractor. The RE shall be capable of managing a 3+ CM/CI staff, possess strong communication, computer, and writing skills and be experienced with CPM Scheduling, • Work collaboratively with other engineers, professionals, and infrastructure authorities on Federal, State, regional, and local improvement projects., • Conduct construction supervision and field inspection of the work in progress to determine if the work is proceeding in accordance with the Contract Documents, both alone and/or as part of a team., • Work with client to inform public about upcoming work and potential impacts. Work with the contractor to minimize disruptions to the public., • Provide and maintain all records related to the project in question including daily quantities., • Manage all project submittals and requests for information, ensuring the proper Engineer performs the necessary review and/or guidance., • Keep a logbook of all observations and daily activities for ongoing work and provide the client with daily reports to include all labor trades, equipment supplied by Contractor, and measured pay quantities., • Review applications for payment with Contractor and make recommendations for progress payments to the Client., • Prepare a final punch list at substantial completion and perform final project review for project closeout., • Good communication skills, with the ability to work with others and the public., • Self-motivated, organized, and focused, with good attention to detail. EDUCATION/EXPERIENCE: • High School diploma or equivalent, • Bachelor’s degree in civil engineering or construction management, • Minimum of 8 years of experience with 3+ years of experience on projects $10M or greater, • Experienced on bridge, and highway construction projects, • Must be familiar with NJDOT specifications and documentation practices., • Possess a combination of NJDOT, NJTA, DPRA, and DRJTBC experience CERTIFICATIONS/LICENSES REQUIRED • Valid Driver’s License, • Licensed professional engineer or NICET 4 Highway Construction Inspection required, • ACI-Concrete Field Testing Technician, • NJSAT Asphalt Paving Construction Technologist, • Rutgers TCC certification SUPERVISORY RESPONSIBILITY This position has supervisory responsibility. The RE shall be capable of managing a 3+ CM/CI staff PHYSICAL DEMANDS AND WORKING ENVIRONMENT: While performing the duties of this job, the employee works primarily in the field and may be exposed to outside weather conditions. Work requires full range of motion and ambulation, climbing ladders or crawling in tight spaces. Requires technology and computer use to file project, time, and expense reports. May occasionally require lifting up to 25 pounds. Travel to worksites and regional offices worksites will be required. This company is an Equal Opportunity Employer. We invite resumes from all qualified, interested parties, regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under national or local law. The annual base salary range for this full-time position in the United States is $94,000 - $122,200. This range represents a good faith estimate and is based on factors such as the role, level, and geographic location. The range shown reflects the minimum and maximum target salaries for this position across all U.S. locations. Within this range, individual compensation will be determined based on job-related factors including skills, experience, education, and training. In addition to base salary, Remington & Vernick Engineers offers a comprehensive and competitive benefits package. Benefits include: • Medical, dental, and vision insurance, • Short-term and long-term disability insurance, • Life insurance, • 401(k) retirement plan, • Paid holidays and paid time off (PTO), • 12 weeks of paid parental leave for birthing parents, • Supplemental bonding leave for non-birthing parents in states that do not offer a paid family leave program, • Wellness program, • Tuition reimbursement, • Support for professional development and credentialing At Remington & Vernick Engineers, our compensation and benefits philosophy reflects our core values - Drive, Integrity, Initiative, Respect, and Service. We celebrate achievement, encourage personal and professional growth, and believe that enjoying your work and building strong relationships with your team and clients are key to long-term success. We foster a high-performance environment that thrives on camaraderie, collaboration, and shared wins. This position is subject to a background check, in accordance with company policy and applicable laws. Employment is also contingent upon verification of eligibility to work in the United States. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary. We are an at will employer. #LI-KS1

Job Description Join Our Team as a Retail Sales Representative! Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected! In this exciting role, you'll showcase the latest devices and plans, guide customers to the perfect solutions, and be part of a vibrant team that loves technology and helping people. Your enthusiasm and expertise will inspire customers and drive the store’s success. If you’re passionate about connecting people through innovative tech and thrive in a lively environment, this is your chance to shine! And here’s the best part: individual commissions are paid twice a month—yes, twice! And no one else in the industry is doing that. That means you can see your hard work pay off more often and keep your earnings growing faster! Average Hourly + Commission Total Compensation: $15 - $30 an hour with limitless growth potential—your success is in your hands! Key Responsibilities • Greet customers with energy and enthusiasm, discovering their wireless needs, • Demonstrate the coolest devices, plans, and accessories to excite and inform, • Drive sales by promoting upgrades, activations, and accessories to hit targets, • Help customers set up their devices, troubleshoot issues, and enjoy a smooth experience, • Stay ahead of industry trends, current promos, and new products, • Deliver top-tier customer service, solving questions and building loyalty, • Keep the store vibrant, organized, and visually appealing, • Support inventory management and stock displays, • Follow company policies to ensure secure and private transactions, • Join ongoing training sessions to stay fresh on the latest tech and sales techniques, • Collaborate with your team to create a fun, positive shopping environment Qualifications & Skills • Previous wireless or retail experience is a bonus, but a passion to learn counts even more!, • Excellent communicator with a friendly, positive attitude, • Goal-oriented and driven to surpass sales goals, • Knowledge of wireless devices, plans, and accessories is a plus, • Organized, detail-focused, and a team player, • Flexible with hours, including weekends and holidays, • Competitive base salary with uncapped commission potential, • Medical, dental, Vision, Life Insurance and 401K with match for FT employees, • Supplemental insurance available, • Career advancement opportunities within a growing company, • Ability to stand for long periods of time, • Ability to lift objects weighing up to 40lbs Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career—where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you’ll see your efforts rewarded more often than anywhere else. Don’t miss out—be part of something truly exciting! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.

Job Description Join Our Team as a Retail Sales Representative! Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected! In this exciting role, you'll showcase the latest devices and plans, guide customers to the perfect solutions, and be part of a vibrant team that loves technology and helping people. Your enthusiasm and expertise will inspire customers and drive the store’s success. If you’re passionate about connecting people through innovative tech and thrive in a lively environment, this is your chance to shine! And here’s the best part: individual commissions are paid twice a month—yes, twice! And no one else in the industry is doing that. That means you can see your hard work pay off more often and keep your earnings growing faster! Average Hourly + Commission Total Compensation: $15 - $30 an hour with limitless growth potential—your success is in your hands! Key Responsibilities • Greet customers with energy and enthusiasm, discovering their wireless needs, • Demonstrate the coolest devices, plans, and accessories to excite and inform, • Drive sales by promoting upgrades, activations, and accessories to hit targets, • Help customers set up their devices, troubleshoot issues, and enjoy a smooth experience, • Stay ahead of industry trends, current promos, and new products, • Deliver top-tier customer service, solving questions and building loyalty, • Keep the store vibrant, organized, and visually appealing, • Support inventory management and stock displays, • Follow company policies to ensure secure and private transactions, • Join ongoing training sessions to stay fresh on the latest tech and sales techniques, • Collaborate with your team to create a fun, positive shopping environment Qualifications & Skills • Previous wireless or retail experience is a bonus, but a passion to learn counts even more!, • Excellent communicator with a friendly, positive attitude, • Goal-oriented and driven to surpass sales goals, • Knowledge of wireless devices, plans, and accessories is a plus, • Organized, detail-focused, and a team player, • Flexible with hours, including weekends and holidays, • Competitive base salary with uncapped commission potential, • Medical, dental, Vision, Life Insurance and 401K with match for FT employees, • Supplemental insurance available, • Career advancement opportunities within a growing company, • Ability to stand for long periods of time, • Ability to lift objects weighing up to 40lbs Ready to connect with people through the power of wireless technology? Join us and turn your passion into a rewarding career—where every day is an opportunity to innovate, inspire, and succeed! Plus, with our twice-a-month commission payments, you’ll see your efforts rewarded more often than anywhere else. Don’t miss out—be part of something truly exciting! We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic in accordance with EEOC guidelines.

Job Description Ranked the #4 Large Employer to Work for in America and residing in the Top 400 on Engineering News Record (ENR)'s List of Top Design Firms in the nation, TPD is currently hiring Resident Engineers and Senior Construction Inspectors. Our ideal candidate has experience on highway, road and bridge projects throughout NJ with agencies such as NJDOT, NJTA, SJTA, DRPA, DRJTBC, and/or experience with Local County and State agencies. Duties and Responsibilities include, but are not limited to: • Coordinate and observe construction activities to ensure compliance with plans and specifications., • Document all on-site observations of construction progress such as equipment, manpower, and materials on a Daily Inspection Report and various other reports when required., • NICET III-IV Certification or Valid Professional Engineers license in the State of New Jersey is required., • 7+ years of experience in construction inspection, • EIT or B.S. in Civil Engineering is a plus, • ACI, NJSAT, TCC, CCTC, and/or OSHA 10 Preferred., • Proficiency in reading blueprints, plans, and specifications, as well as familiarity with inspection tools and software., • Experience with inspection of Federal-aid projects and relevant certifications is not required but is a plus., • Experience with bridge construction is a plus., • Experience with NJTA Capex or NJDOT Site Manager is not required but is a plus., • Able to work overtime, some nights, or weekends as needed., • Ability to drive to and from, on, or around a project site during all times of the day., • Strong organization and communication skills. Don't meet every qualification or skill in the description? That's ok! We are fully committed to expanding our staff and culture to best serve our clients and our communities. If you are interested in this position but don't completely align with every qualification listed, we encourage you to apply. You may be what we are looking for this role or maybe for another open position. At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

Join Our Team as a Retail Sales Manager Lead the Future of Wireless Technology!.Are you ready to lead the charge in the exciting world of wireless technology? Join us as a Retail Sales Manager and become the driving force behind an energetic team poised for success!.In this dynamic role, you'll not

Tcc, Verizon Authorized Retailer - Sales Associate. TCC is a top Verizon Authorized Retailer with locations nationwide. We have been named the Verizon Agent of the Year, Glassdoor Best Place to Work, and a Top Workplace USA.

Join Our Team as a Retail Sales Representative!.Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected!.In this exciting role, you'll showcase

Join Our Team as a Retail Sales Representative!.Are you ready to dive into the fast-paced world of wireless technology and make a real impact? Join us as a Retail Sales Representative and become the energetic, friendly face that helps customers stay connected!.In this exciting role, you'll showcase

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We’re looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You’ll create scalable one-to-many engagement programs—including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars—that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You’ll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You’ll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success. This role follows HHAeXchange’s hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance of the NYC or Minneapolis Metro office locations (typically 3 days/week). To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties • Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization., • Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights., • Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer., • Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app., • Measure & Optimize – Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center., • Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout., • Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experienceOther Job Duties, • Other duties as assigned by supervisor or HHAeXchange leaderTravel Requirements, • Travel up to 10%, including overnight travelRequired Education, Experience, Certifications and Skills, • Bachelor’s degree or equivalent experience in communications, marketing, or related field., • 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles., • Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes)., • Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes., • Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus, • Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred, • Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies., • Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred., • Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages., • Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language., • Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement., • Familiarity with segmentation strategies for targeting communications., • Strong organizational and project management skills with the ability to handle multiple priorities., • Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders., • Calm under pressure, with the ability to deliver clear, transparent communication during incidents. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.