Product Manager Lead-Strategic Partnerships Delivery
2 days ago
Philadelphia
Job Profile At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Manager Lead within PNC's Retail Lending organization, you will be based in Wilmington, DE or Philadelphia, PA. As a Product Manager Lead, you will play a critical role in shaping how credit card business strategy, technology priorities, and customer journey needs are translated into clear expectations and executable roadmaps for key technology vendors. This role focuses on strategic partner and vendor relationship management, ensuring that external partners fully understand internal business, data, and architectural needs—and that those needs are incorporated into vendor delivery plans and roadmaps. You will operate as a senior individual contributor with end to end accountability for vendor alignment, delivery oversight, and value realization across complex, multi team initiatives. Acting as the primary bridge between internal product, data, journey, architecture, and technology teams and external vendors, you will drive clarity, sequencing, and alignment across priorities, dependencies, and execution. This position requires some travel (up to 30%) Key Responsibilities • Own strategic relationships with key technology vendors, ensuring ongoing alignment between PNC priorities and vendor delivery, investment, and roadmap planning., • Serve as the central bridge between internal data, product owners, journey owners, architecture, and engineering teams with strategic technology partners and vendors to align priorities, dependencies, and sequencing—and translate those internal needs into vendor ready requirements and expectations., • Translate credit card business strategy into adoption roadmaps that connect data capabilities, digital enablement, vendor delivered solutions, and customer journeys., • Ensure vendor teams correctly understand business, technical, and architectural requirements and incorporate those requirements into their own roadmaps, delivery plans, and solution designs., • Govern vendor led discovery, solution design, and architectural sessions by ensuring that appropriate internal subject matter experts (SMEs) are engaged and that outputs reflect business and architectural intent., • Oversee and manage vendor contractual commitments, including SLAs, KPIs, change requests, and adherence to agreed commercial and service terms., • Act as the primary owner for vendor delivery escalations, driving resolution through structured problem solving, clear accountability, and cross functional coordination., • Track and govern project intake, delivery commitments, and change requests, ensuring impacts to scope, cost, timelines, and dependencies are clearly understood and managed., • Analyze and validate vendor billing and invoices, ensuring charges align to contracts, delivered services, and approved consumption models, and identifying opportunities to improve cost efficiency., • Ensure vendor solutions align with enterprise architecture standards, data governance, security, regulatory, and risk requirements, working closely with lines of defense and risk partners as appropriate., • Communicate vendor performance, risks, financials, dependencies, and business value realization to senior stakeholders and leadership in a clear, outcome focused manner., • Provide oversight to ensure legacy coexistence and phased adoption are effectively managed as part of broader modernization and transformation initiatives. Skills & Experience • Proven experience managing strategic technology vendor relationships in complex, regulated environments such as credit cards, retail lending, or broader financial services., • Strong ability to translate business strategy and architectural intent into clear, actionable expectations for external partners., • Deep understanding of technology delivery models, vendor contracts, SLAs, and financial governance., • Demonstrated success leading through influence across product, technology, data, architecture, sourcing, finance, and risk teams., • Highly structured and analytical, with strong problem solving, communication, and stakeholder management skills., • Comfortable operating in environments with significant ambiguity, competing priorities, and high visibility. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. • Responsible for end-to-end business and financial results for multi-faceted, complex products through the selection, design, development and promotion of new and existing products utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience., • Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding recommendations. Champions business cases, business plan and roll-out of specific products, product groups or experiences., • Monitors the marketplace to assess product, technology, and markets trends to identify a market need or opportunity. Recommend innovative new products, new experiences or enhancements to existing products and develops and designs the features of a designated new or existing products Manages the end-to-end development, production, roll-out, pricing or promotion of specific products, product groups or experiences and resolves complex operational and process problems that arise ., • Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates and/or leads activities with external stakeholders and clients to ensure all product offerings meet their strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense., • Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results. Coordinates across groups and leads key contributors. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions., • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Business Objectives, Customer Solutions, Marketing, Product Development, Product Management, Sales Business Acumen, Collaborating, Competitive Environment, Decision Making and Critical Thinking, Design Thinking, Effective Communications, Emerging Technologies, Innovation, Knowledge Of Product Line, Problem Solving, Producing Results, Solutions Development Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Bachelors No Required Certification(s) No Required License(s) PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit ___. If an accommodation is required to participate in the application process, please contact us via email at ___. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. Refer to the ___ to gain understanding of how PNC may use or disclose your personal information in our hiring practices.