Technology support jobs in Rochester, New York - Page 7Create job alerts

Job Description Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business! We are seeking a seasoned professional that can lead all the activities related to the Telematics and CRM department. The Fleet Telematics Specialist is an integral member of the team, tasked with managing and providing operational support for Monroe Tractor's internal fleet. Monroe Tractor offers remote and in-shop, data analytics and diagnostic tool management to the Heavy Construction and Agriculture industry. Our technicians need to have a reliable network where they can interface with machines over the air (OTA) and this position will be crucial to the success of Monroe Tractor establishing a proactive service department that strives for 100% uptime for our internal fleet. We are looking for someone that is ready to put their skills and expertise alongside the brightest minds to impact the industries that we keep working! This position reports to the Product Specialist Director and is a fully in-office position at our Corporate Office in Henrietta, NY. Pay range: $60,000 to $70,000 Benefits • Medical, dental & vision Insurance, • 401K plan + match, • Competitive paid time off policy, • Short/Long term disability, • Family owned and operated, • Annual reviews, • Bachelor's degree in related field such as Computer Science or Business or 5 years equivalent experience., • An understanding of Construction and Agriculture technology or medium/heavy duty mechanics is a plus., • Preferred 3 or more years managing product support projects and/or teams., • Preferred 3 or more years in sales or operations (customer support)., • Experience managing multiple projects concurrently and effectively., • Determination to deliver a superior customer experience., • Excellent oral communication and organizational skills., • Strong knowledge of Microsoft Office., • Ability to communicate with diverse audiences., • Analyze and consolidate data to evaluate efficiencies and identify areas for improvement, • Operate independently to set prioritization of actions and develop best practices while collaborating with other subject matter experts., • Act as main contact for conflict resolution within the department, • Systems support:, • Understand background of implementation and familiarize current tools in CRM and integration from CDK, • Oversee and manages updates, new users, user support and permissions for CRM, Badger, EDA, and Dealer portal., • Act as subject matter expert within the department to develop and implement policies/procedures to support the business units' financial and customer service metrics., • Understand Monroe Tractor's remote product offerings and drive the usage of those products within our organization., • Manage the live database within the required OEM Fleet monitoring systems for accuracy and proper location so the reporting structure to our service departments is accurate and reliable., • Manage and monitor the entire fleet of units in inventory for Technical Faults, Service intervals, and Down Machines., • Lead and manage all aspects of the OEM Service Agreements including but not limited to Preventative Maintenance Plans (PMP), Product Improvement Programs (PIP), Extended Warranties., • Act as lead contact with Point of Contacts (POC) at internal dealer locations including virtual conference meetings and on-site visits., • Lead all phases of system deployment. This includes initiation, planning, execution, control, and closure., • Assist any ongoing support of our associates and their remote access by acting as a contact person to help them manage their portal accesses., • Work closely with internal departments and communicate at all levels., • Some travel required., • Management of our service departments tooling regarding remote capable interfacing., • Management of OEM software to include current versions and renewals., • Assist our internal teams with OEM licensing requirements., • Provide leadership regarding direction of projects and provide guidance to appropriate parties., • Manage metrics to meet or exceed responsibilities and provide monthly reporting to management., • Ensure support issues are addressed and escalated promptly, as necessary.

Job DescriptionDescription: Job Title: WIC Office Assistant Department: WIC Reports to: WIC Office Supervisor FLSA: Non-Exempt Grade: 5, Union Job Purpose: To provide the critical link between the Participant and other WIC Personnel as being the first point of contact via telephone or in person. Staff will screen WIC applicants for benefits eligibility using the NYS criteria for category, residency, and income. Provide support for scheduling and program explanation. This position requires compliance with the Center’s Compliance Program, Standards of Conduct, and its written policies, procedures, and protocols (collectively, the “Written Standards”). Such compliance will be an essential element considered as part of the annual performance evaluation criteria. Failure to comply with the Written Standards (which includes failure to report any conduct or event that potentially violates legal or compliance requirements of the Written Standards) will be met by the enforcement of disciplinary action, up to and including possible termination of employment, in accordance with the Center’s Compliance Program Policy and Procedure – Addressing Instances of Non-Compliance Through Appropriate Disciplinary Actions. Major Responsibilities (essential functions): Result #1: An Exceptional Participant Centered Environment by: · Conducting one’s self in a professional, courteous, and friendly manner. · Greeting and check in participants, manage flow of people in reception area. · Providing language interpreting when needed. · Explaining WIC services, benefits, and policies to participant. Result #2: Full Compliance with Federal and State Regulations by: · Screening participants for WIC categorical, residential, and income eligibility. · Maintaining participant confidentiality and program integrity. · Documenting eligibility accurately and clearly in computer system (NYWIC). · Explaining WIC program policy and procedures in accordance with NYS regulations. · Using WIC policy guidelines in decision making situations. Result #3: The WIC Office Assistant is a strong Jordan team player by: · Respectfully accomplishing job responsibilities within a traditional office setting. · Assisting participant with completing eWIC EBT card pin set up. · Explaining how to use the eWIC card · Processing WIC participant transfer requests. · Respectfully considering the viewpoints and ideas of others. · Completing other duties as assigned. Result #4: The WIC Office Assistant contributes to improved clinical outcomes by: · Effectively using technology (computer and telephone) and office resources (NYWIC, ePaces, MEVS, Email, Relias, Teletask, Remedy Force). · Demonstrating excellent communication skills, critical thinking, adaptability, and prompt regular attendance. · Attending WIC program training and utilize online training center. · Showing basic mathematical knowledge of addition, subtraction, division, and averaging. · Executing appointment related tasks; including scheduling appointments via phone/in person, reminder calls, and missed appointments. Result #5: Maintain compliance with In-House Policy by: · Processing participant complaints to the Bureau of Special Investigations (BSI). · Answering phone calls and redirecting them when necessary. · Scanning or inputting appropriate participant documents to NYWIC. · Sending missed appointment letters. EDUCATION AND EXPERIENCE REQUIRED: High School Diploma and one year of accounting experience preferred. A combination of experience and training sufficient to indicate ability to do the work, are the minimum requirements. Computer or business school training highly desirable. LICENSES AND CERTIFICATIONS: None Required. SPECIAL SKILLS KNOWLEDGE REQUIRED: Candidate must have proficient arithmetic, writing/communication and interviewing skills. Must work well under pressure situations, be able to multi-task and be effective in handling difficult situations. Must be familiar with keyboard and typing 25 wpm. Bilingual language skills in Spanish, Arabic, Burmese, Karen, Nepali, or Somali preferred. EVALUATION: The evaluation of work performance will be ongoing, and will be carried out by WIC Program Manager and Office Supervisor. It will include evaluating the specific duties and responsibilities of this position description plus employee attitudes and general working behavior. Formal evaluations will be performed as required by the New York State Department of Health, but may be initiated at other times as needed. Anthony Jordan Health Center reserves the right to revise or change job duties, work sites, and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Job DescriptionPosition: Administrative Development Assistant Job Status: Fulltime (32 Hours) Mission: The HUGS Foundation provides free surgery to children and adults suffering from facial congenital deformities. Our goal is to help transform lives and restore confidence so that each child can lead a productive and fulfilling life. Position: The Administrative/Development Assistant will work under the direction of the Executive Director (ED) supporting day-to-day operations that include administrative tasks, mission planning, basic bookkeeping, special events, and maintaining a confidential donor database. This position works closely with teams of volunteers and committee members. This position will require 32 hours per week, but during events, the hours may increase. Qualifications • Associate’s degree or equivalent experience preferred., • Results-oriented professional with a minimum of two years’ professional experience in a not- for-profit environment or related field., • Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)., • Demonstrated ability to manage basic bookkeeping and financial reporting tasks., • Must possess excellent and professional interpersonal skills with the ability to communicate both verbally and in writing., • Strong verbal and written communication skills required., • Creative thinker who is comfortable juggling multiple tasks/ projects and conflicting priorities., • Exceptional organizational skills and attention to detail with an emphasis on accuracy and quality., • Experience in non-profit and/or development a plus.Job Responsibilities Administrative, • Ability to develop and sustain excellent working relationships with individuals, volunteers, and businesses., • Maintain calendar and arrange meetings and appointments as requested, including logistics, materials, minutes, and notices., • Manage Board of Directors’ meetings, including preparation of meeting agenda and materials., • Distribute Board meeting minutes, board resolutions, committee and other reports, calendars of upcoming events, etc. Coordinate dinner, presentations, call-in instructions, and technology needs., • Assist the ED in conducting preliminary grant and donor research., • Develop and carry out an efficient documentation and filing system, both electronic and hard copy filing., • Complete basic bookkeeping tasks, including processing donations and invoices., • Research and acquire data to prepare documents for review and presentation by Board of Directors, committees, and executives., • Open, sort and distribute mail, incoming faxes, emails, and other correspondence., • Use various software, including word processing, QuickBooks, spreadsheets, databases, and presentation software. Mission Coordination: • Provides logistical and administrative support for mission teams including air, hotel, registration, and reimbursements for 6 missions per year., • Help inquire, procure, and process mission supply orders.Events, • Provide support for all HUGS Foundation events including pre-event operational planning, volunteer management and clerical support., • Help set up and clean-up at events., • Coordinate day of event logistics including, but not limited to, guest and volunteer management., • Provides administrative support for appeals, mailings, invitations, acknowledgement, etc. Social Media • Ensure all events are posted and prominent on all social media outlets including website, Facebook and Instagram., • Post all news and photos of events that have transpired on social media outlets within 1-2 days of the event.Physical Requirements, • Possess sufficient mobility to perform the essential functions listed in this job description., • Personal automobile is required., • Desire to travel internationally is essential.Travel Requirements, • None How to apply: Please send your cover letter and resume to . Learn more about the HUGS Foundation and our mission here: It is the policy of HUGS Foundation Inc, to provide equal employment opportunities without regard to race, color, religion, sex, nation origin, age, disability, marital status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Job Description Overview Cellular Sales is Growing! Average and High-End Sales Consultants earn $56000 – $124000 +/ year Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We’re Verizon’s premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We’re always expanding and looking for smart, driven, positive people to join our team of 7,000+. Why Join Cellular Sales Our wireless sales consultants help others connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust. What We Offer We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here’s what you’ll get when you join us: • Life-Changing Income: The highest commissions in the industry, • First rate health benefits: Including health/vision/dental, and life insurance., • Security for your future: 401(k) with ROTH option to save for retirement., • Performance Incentives: Top performers receive trips, gifts, and prizes., • Growth and Development: Gain invaluable knowledge, insight, and mentorship from our experienced sales leaders, • Advancement Opportunities: We promote from within and encourage growth, • Outstanding Company Culture: A healthy community that fosters collaboration and mutual success, • Community Involvement: Impact the lives of people where you live through local events and volunteering Responsibilities As a sales Consultant, you will service the customer’s needs, make recommendations based on their specifications. • Develop new consumer and business accounts, • Provide outstanding service during and after the sale, • Recommend changes in products and services, • Stay current on the newest technology products and services What We Are Looking For • Driven, enthusiastic people with a positive attitude, • Willingness to learn and utilize proven techniques to grow your business, • Effective verbal, written, and interpersonal skills, • Self-motivated to successfully manage responsibilities, • Strong negotiating and follow-up skills, • Understanding of new technology products and services If you’re eager to learn and implement our proven techniques to grow your career, have previous experience in customer-facing roles, and have reliable transportation, let’s talk. Opportunity awaits, apply today! #2024UN