Full-time Bank Teller - BILINGUAL in CHINESE
3 days ago
Philadelphia
Job DescriptionSUMMARY The Teller I position provides frontline banking services to customers in a courteous, accurate, and efficient manner. The Teller I role supports the overall operations of the branch while maintaining compliance with bank policies and federal/state banking regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Process a variety of transactions including deposits, withdrawals, loan payments, official checks, and money orders., • Verify cash, checks, and endorsements, • Deliver exceptional customer service, greet customers warmly, handle inquiries, and resolve routine issues., • Cross-sell bank services and refer customers to appropriate staff for additional assistance or services., • Maintain, balance, and reconcile individual cash drawer daily., • Settle and service ATM and coin machines, prepare coin and currency shipments., • Assist with opening and closing of vault, verify cash, and manage daily vault operations., • Perform end-of-day balancing for teller drawer, coin machine, ATM, and vault., • Maintain and audit various reports (Teller Daily Cash, CTR, Reg CC, ATM Settlements, etc.)., • Ensure adherence to established bank policies, procedures, and security guidelines., • Perform safe deposit access duties, verify customer identity, and maintain records., • Process address changes, check orders, wire transfers, stop payments, levies/garnishments, and other banking services., • Support marketing initiatives by handing out flyers and promoting new products., • Perform occasional tasks such as cleaning coin/count machines and assisting with branch events., • Participate in audits of teller drawers and ATM systems., • Strong interpersonal and communication skills., • High attention to detail with the ability to work accurately under pressure., • Proficient in basic math, Microsoft Office, and core banking systems., • Ability to follow instructions, bank procedures, and exercise good judgment in standardized situations., • Fluent in a second language (e.g., Chinese or Spanish) is a plus but not required., • Treats people with respect and dignity., • Demonstrates professionalism and cultural sensitivity., • Maintains integrity and ethical behavior., • Builds trust and upholds organizational values. EDUCATION AND EXPERIENCE REQUIREMENTS • High school diploma or GED required; Associate’s or Bachelor’s degree in related field preferred., • Minimum 6 months of teller, banking, or customer service experience preferred. This position primarily operates in a fast-paced professional office environment, with regular customer contact, standard lighting, ventilation, and ergonomic conditions. PHYSICAL REQUIREMENTS • Ability to stand for long periods (up to 70% of shift)., • Frequent use of hands and fingers for cash handling, typing, writing, and using standard office equipment such as computers and phones., • Prolonged periods of computer use and viewing of computer screen., • Frequent walking, bending, stooping, squatting, pulling and reaching. TRAVEL • No regular travel. Occasional attendance at local events may be required. 401K match medical, dental, vision insurances three weeks paid-days-off paid holidays commute benefit FSA - health, dependent care employee discounts