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Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is attending their first event or their hundredth, we're here to support them from the moment they start searching for tickets through the moment they walk through the gate. Behind every great fan experience is accurate, timely, and trustworthy event data. That foundation is built by our Catalog team. To support StubHub's continued growth and global scale, we are seeking a Senior Software Engineer to help build and evolve the systems that power StubHub's live event catalog. This role sits at the heart of the platform and is ideal for engineers who enjoy working on data-intensive, highly reliable systems with broad company-wide impact. As a Senior Software Engineer on Catalog, you will tackle complex and ambiguous problems, design systems that scale with the live events ecosystem, and act as a technical leader within a highly collaborative engineering culture. Senior engineers at StubHub are expected to demonstrate strong ownership, technical judgment, and a bias toward impact. You will help set technical direction, mentor teammates, and ensure the systems you build are resilient, extensible, and trusted by teams across the company. Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA About the team: The Catalog team forms the foundation of the StubHub consumer experience and is central to our mission of connecting people with unforgettable live events. The team is responsible for sourcing, ingesting, and categorizing live event data, storing it efficiently as the catalog continues to grow, and exposing that data through scalable and intuitive interfaces used across the company. Catalog powers critical use cases across Consumer Experience, Paid Search, Fulfillment, Customer Service, and Performance Marketing. The team also serves as the system of record for visual assets such as images and maps, playing a pivotal role in how StubHub looks and feels to millions of users each month. In addition, the team builds systems that blend automated pipelines with human and agent-assisted operations to ensure StubHub maintains comprehensive and accurate awareness of live events worldwide. As a foundational platform team, Catalog acts as an innovation engine for downstream teams, enabling richer fan experiences, more relevant advertising, and more efficient internal operations. What You'll Do • Design, develop, test, deploy, and maintain mission-critical systems that ingest, store, and serve live event catalog data at scale, • Own complex initiatives end-to-end, from early design through production launch and ongoing iteration, • Build scalable APIs and services that power consumer experiences, paid marketing, fulfillment, and internal tooling, • Partner closely with engineers, product managers, and data teams to solve ambiguous problems with significant business impact, • Ensure high standards for reliability, data quality, performance, and operational excellence in production systems, • Improve system architecture and engineering practices to support rapid growth in catalog size and usage, • 6+ years of professional experience in software development, • Extensive experience developing robust, mission-critical systems using general-purpose programming languages(e.g., Java, C#), • Demonstrated expertise in building software with one or more of the following: Infrastructure, Data Engineering, Machine Learning, API Design, and Distributed Systems, • Previous experience designing and developing solutions to complex problems with significant business impact, • A strong understanding of how their systems interact with the broader production environment, including dependencies and platform primitives, • Proven ability to learn other coding languages, platforms, frameworks, and tools, • Experience owning projects from the initial idea all the way to production, • Experience mentoring junior engineers What We Offer:, • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions., • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. At StubHub, we're not just selling tickets; we're elevating the entire live event experience. Whether it's a user's first concert or their hundredth festival, StubHub is there from the discovery to the encore. Fans and promoters alike turn to us for the safest, most convenient ticketing service, and our engineers make it all happen. Why We Need You:Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there's no journey to begin.Location: Hybrid (3 days in office/2 days remote) – New York, NY About the team: Business Operations owns the post-purchase journey for fans through three core teams: Marketplace Operations, Active Support, and Fulfillment. The Marketplace Operations team earns and protects fan trust by delivering the best ticket inventory worldwide. We're obsessively customer-focused, constantly experimenting to make buying and selling tickets seamless and reliable. Marketplace Ops owns the bottom of the funnel, everything after a transaction, where trust is built or broken. From refunds and payments to shipping extensions and replacements, we build the systems that back every order. Our engineers tackle 0 to 1 initiatives at massive scale, designing resilient, high-performance architecture and driving ideas from concept to delivery, directly impacting millions of fans worldwide. What You'll Do: Invent new ways fans experience tickets using Agentic AI • Integrate AI into engineering at scale, leveraging Claude AI, OpenAI to supercharge workflows, writing code, brainstorming designs, running Q&A agents, generating test plans, drafting PRs, and more., • Ownership & Impact: Tackle complex, high-impact problems, own projects end-to-end, and build tools that enable millions of fans and internal users to have seamless, reliable experiences., • AI-First Product Direction: Develop real-world AI-enabled features that go beyond demos, powering meaningful workflows and automation., • 3-4 years of software development experience across languages such as C#, Java, Python, or Go., • AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems., • Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness., • Obsessed with eliminating waste, boosting operational efficiency, and building tools that empower users to do more, faster, and smarter., • Data-Driven engineers who turn complex datasets into actionable insights to guide product and engineering decisions. What We Offer:, • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed., • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range$165,000—$200,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Job DescriptionABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We're building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES • Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters., • Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together, • High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company., • Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters., • Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work., • Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. You will manage a team responsible for remote troubleshooting, escalation coordination, and customer/vendor communications, while also owning the operational discipline required to prevent issues before they happen. This role is accountable for SLA performance, support quality, deployment readiness KPIs, documentation/runbooks, and cross-functional execution across Deployment Ops, NOC/Systems, Engineering, Supply Chain/Logistics, and external integrators. Responsibilities: People Leadership • Manage, coach, and develop a team supporting overnight deployments and deployment readiness., • Own hiring, onboarding, training, and performance management., • Own queue health, prioritization, and consistent execution against SLAs., • Set and track KPIs (response/resolution, reopen rate, repeat incidents, escalation quality)., • Own readiness workflows to prevent install-day issues (checklists, gating steps, pre-install validation)., • Partner with vendors/ops/logistics to ensure kitting accuracy, completeness, configuration, and labeling., • Act as senior escalation point for high-severity or complex issues., • Lead overnight incident response: triage - mitigate - communicate - escalate - handoff., • Maintain and improve runbooks, SOPs, readiness playbooks, and knowledge base., • Identify trends and drive fixes (process changes, automation, tooling improvements) to reduce repeat incidents., • Produce clear reporting for leadership on performance, readiness risks, and systemic issues.ABOUT YOURequired:, • 7+ years in IT support / technical operations / NOC / helpdesk, ideally supporting SaaS + hardware/IoT ecosystems., • 3+ years people management experience (hiring, coaching, performance management) leading a technical support or operations team., • Strong troubleshooting across hardware/software/networked systems; able to lead complex incident mitigation., • Familiarity with Linux/Unix, SSH, networking, and command-line troubleshooting., • Experience operating within SLAs and running structured incident response in a 24/7 environment., • Proficiency with ticketing and support tools (Jira, Zendesk, ServiceNow) and remote support workflows., • Strong communication skills—clear customer-ready updates, confident cross-functional leadership., • Ability to manage ambiguity, competing priorities, and high-impact work during overnight and deployment-critical windows.Preferred:, • Experience with retail deployments, RFID, and/or distributed hardware fleets., • Experience owning readiness workflows: kitting/staging, BOM validation, asset tracking, labeling, vendor QA, logistics handoffs., • Experience building support operations: KPIs, QA programs, postmortems, runbooks, problem management, and automation., • Vendor/integrator management experience in large-scale rollout programs.WHAT YOU'LL DO:In your first 30 days, you will:, • Learn Radar's product, deployment workflows, kitting/staging flows, and top support + readiness failure modes., • Shadow overnight support and readiness processes; map dependencies, handoffs, and escalation paths., • Baseline SLA performance and readiness metrics (kitting defects, missing/incorrect items, "install blocked" causes).In your first 60 days, you will:, • Take ownership of support ops and readiness execution (queue discipline, escalation quality, readiness gating)., • Implement improved kitting support workflows (checklists, defect categorization, exception handling, comms templates)., • Strengthen onboarding/training and close top documentation gaps across both support and kitting readiness., • Establish recurring trend reviews with Ops, NOC/Systems, Engineering, and vendor partners.In your first 90 days, you will:, • Deliver measurable improvements: faster resolution times, improved SLA adherence, reduced reopens/repeats., • Reduce kitting-related install disruptions via defect prevention + tighter vendor process controls. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.

Job Description HOURS / SHIFT: Minimum 50 hours 5-6 days depending on season and demand Primary Functions of the Position: • Meeting food cost budgets, controllable labor budgets, minimizing waste, • Responsible for maintaining an A rating with the NYC Health Dept. thru impeccable sanitary conditions, • Responsible for interviewing, hiring, training and ongoing development of entire FOH and overseeing BOH staff including a progressive discipline program which included termination if necessary. Solely responsible for servers, expos, bartenders, hosts, dishwashers., • Will ensure that all FOH 7 BOH staff is following standards and systems that are in place., • Interact closely with all Department Heads to ensure that the guest expectations are exceeded., • Responsible for rotation of opening and closing of the building. Building to be opened and closed by a limited number of FOH and BOH managers.Secondary Functions of the Position: Assignments from the General Manager General Outline of Job Responsibilities: OPERATIONS • Ensure that Safety and Sanitation Standards are maintained at all times. Immediately rectify any unsafe conditions, current or potential., • Responsible for making sure that all food served is entered in Posi Touch and that no food or beverage is made without a dupe ticket printed out of Posi Touch. When doing parties/banquets, make sure that all food and beverage are ran thru Posi Touch as well and make sure the price on the contract matched the final bill., • Responsible for anticipating staffing needs and taking a proactive approach on hiring, • Cut staff based on business volume and avoid overtime., • Train, supervise and coach all FOH staff according to company standards., • Perform quarterly Evaluations for all FOH personnel., • Make sure no employees start until all of their new hire paperwork is complete., • Formerly recommend bonuses, raises and promotions for all people in department., • On a daily basis review all shift clock out reports for all FOH and BOH staff and make appropriate adjustments to coincide with posted schedule to ensure staff is clocked in and out accurately. Place the original time report and the adjusted time report in the office administrators mail box on a daily basis, Adjusted time report must be signed. All staff must be clocked out by the end of the day based on their true start and finish times., • Ensure high standards for Food Health Sanitation and Cleanliness are in place and the standards are communicated and practiced throughout the kitchen at all times by all kitchen employees., • Follow the purchasing guidelines when receiving deliveries compare the deliveries to the appropriate Foodco purchase order including linens and uniforms, for accuracy in quantity, quality and price. Adjust pricing if overcharged and or return any items that were delivered in error or lack in quality., • Maintain par levels of all FOH supplies., • Perform weekly restaurant liquor inventories and manage within Foodco., • Discuss any bulk liquor buys with the corporate office, • Attend and actively participate in all management meetings., • Conduct department meeting once a month coordinate with management team as often as possible to maintain teamwork, uniformity and consistency and great customer service., • Interact with the Event Manager throughout all events about the timing of courses and to assure that food quality is meeting the expectations of our Guests., • Practices Guest is #1 at all times., • Make recommendations for maintenance, repair and upkeep of the restaurant., • Follow through to ensure that problems are taken care of in a reasonable time frame., • Supervise entire restaurant FOH and BOH staff, • Maintain all company equipment in the most professional fashion., • Represent the company at community and other special events., • Attend and actively participate in staff meetings., • Input schedules into Hot Schedules, ensure weekly budgets for BOH labor are met., • Regularly communicate with General Manger about costs and any difficulties., • Consistently maintain company image., • Oversee Restaurant chef for continuous development of menu items for restaurant menus., • Must complete the New York City Food handlers Certification within one month of being hired.KITCHEN, • Inspect all food purchases for quality control and to maintain maximum shelf life., • Schedule and coordinate FOH staff and oversee kitchen staff schedule. Ensure proper staffing for maximum productivity and efficiency., • Make sure the kitchen is following documented recipes and maintain the high quality of food production, presentation and taste that has been established in our company, • Monitor and coach staff on maintaining consistency in food quality., • Constantly practice controls to minimize food & supply waste and eliminate theft.

Job DescriptionCompany Description WHO WE ARE fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in over a dozen countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. We’ve created a warm, inspiring environment with world-class benefits that encourages our teams to dream big, because that’s how we got here. Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. MAIN JOB OBJECTIVE Fresh is seeking a highly driven, analytical, and entrepreneurial supply planner to join our Business Planning team as Manager, Inventory Planning. Reporting into the Director of Key Accounts, the Manager, Inventory Planning will help drive continued growth by ensuring that our wholesale accounts have the right products, delivered at the right time, in the right quantities. The candidate will monitor, analyze, and present weekly sales data; monitor and analyze inventory levels including on-hand, in-transit, and on-order; and maintain, update, and improve inventory and demand forecasting models. The candidate will also own the entire product life cycle from end to end and develop strong, productive relationships with the planning teams at our Wholesale retail partners and gather their input to strengthen our planning processes and output. You will work cross-functionally with Key Accounts, Field Team, Marketing, Global Operations, Shared Services and Supply Chain to implement our inventory strategy. Job Description JOB RESPONSIBILITIES Inventory Management • Responsible for effectively ensuring the right levels of inventory at Wholesale accounts to achieve sales targets while maintaining inventory goals for Sephora (US, Canada, Mexico) and Kohl’s, • Monitor and achieve targeted In Stock/Presence rates at wholesale accounts., • Monitor and manage optimal inventory for each Channel(Brick and Mortar vs. Ecommerce), • Effectively manage inventory levels by reviewing Inventory Turn, In Stocks, WOS, Sell Thru and sales trend and develop tactics to mitigate forecast fluctuations., • Develop strong, productive relationships with our Wholesale Partners’ planning teams to gain insights and input to strengthen our planning processes, output, and overall retailer fill rate., • Develop SKU Productivity analysis to maximize business and make recommendations to maximize trending categories while minimizing unproductive SKUs through RTVs., • Manage RTV projection file, manage timely communication and execution of RTVs on discontinued SKUs with internal partners and with retail partners. Proactively turning off replenishment on high WOS SKUs to minimize EOL liability. Track dollars to budget., • Develop Sales and Stock analysis to maximize business and make weekly recommendations to drive retail and gross sales. Identify geo-targeted opportunities., • Implement defined strategies, methodologies and best practices that ensure excellence in supply planning, inclusive of segmentation, safety stock, inventory analysis, predictive analytics, and scenario planning., • Forecast sales and shipments for innovation and launches (pipe), • Provide input into the Monthly Forecast Review (MFR) with Global Forecasting, • Maintain NA Order Book Roll Up daily/weekly to ensure monthly shipment forecasts are achieved. Understand and communicate variances and partner with Key Account team to develop solutions to maximize opportunities and minimize risks, • Monitor gross sales and ensure monthly forecast accuracy., • Communicate daily with Customer Service / Shared Services on order status and work with the DC Team to ensure orders are shipped timely and to achieve monthly shipment forecast. Generate Invoiced Evolution report beginning Week 2 of fiscal month., • Manage and monitor key performance indicators including fulfilment rates (90% target) and consumer service metrics, • Partner with Global Supply to ensure that inventory is available to support orders., • Maintain weekly and monthly sales and inventory reports to support analysis, solutions and forecasting, • Develop strong cross functional relationships across finance, key accounts, field team and with retail planning partners, • Partner with Key Accounts team to accurately forecast and achieve monthly shipment forecast, • Develop and ensure high service level targets across all retailers and channels, • Must be able to remain in a stationary position on average of 7.5 hours/day., • Light to moderate lifting may be required., • While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard.Qualifications PROFILE • Bachelor’s Degree required in a related field such as Business Administration or Finance, • 5+ years of experience in Merchandise Planning, Buying, Retail Planning, Inventory Management and/or Allocation, • Strong business acumen and financial aptitude who is commercially astute and profit-driven, • Strong reporting and analytical skills with understanding of Retail Math., • Expert in Microsoft Excel (with proficiency in lookups, pivot tables, links), and knowledge of data warehouse orchestration and demonstrated experience with retail analytics data models, • Excited to learn new skills. Passionate about analyzing data and building tools to solve business problems., • Experience with weekly/monthly SKU-level assortment planning is highly recommended., • Strong attention to detail, results focused, • Excellent communication and interpersonal skills, • Multifunctional with strong organizational skills and attention to detail, • Is Consumer Obsessed – identifies emerging niches concepts and strategic opportunities for the company, • Effective time management skills required., • Natural curiosity to explore and find opportunities or solutions, • Ability to work independently and be flexible to changing priorities in a fast-paced environment, • Strong sense of ownership and determination to get things done., • The ideal candidate will align with the brand by bringing creative thinking and innovation to help drive profitable business decisions. Additional Information WHAT WE OFFER YOU Training & Development and Culture • Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development, • Opportunities for networking and building relationships with LVMH Community and Network, • Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP), • Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment, • Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility, • Travel & lodging for those who can’t access care, • Fresh In-Store Discounts and Gratis, • LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc., • Pre-Tax Commuter Benefits through Wage Works The salary range for this role is $90,000 - $120,000 USD. This role is based in New York City.

Job Description Expected to last three months, with a possibility of extension Scope: 1. New Hire Onboarding Support Our client is onboarding several cohorts starting Monday, May 5, 2026. The consultant will assist with end-to-end onboarding activities including device provisioning, Entra ID account setup, Microsoft 365 license assignment, day-one orientation and walk-throughs, and follow-up support during the first two weeks. Client's onboarding process is high-touch and detailed. Prior experience with structured white-glove onboarding is important. 2. Office Renovation & Move Support Our client is completing a buildout on the 26th floor of the New York office, with move activities expected to begin in mid-April and run through May. The consultant will assist with endpoint relocation and reconfiguration, workspace and desk setup, conference room and AV equipment testing, printer and peripheral deployment, and troubleshooting during and after the transition. 3. Daily Desktop Support Provide white-glove L1/L2 desktop support across a mixed macOS and Windows environment to offset capacity constraints on the existing team during the above periods. This includes in-person, phone, and ticket-based support for a senior, fast-paced user base. Required Experience • 3+ years in a desktop support, helpdesk, or IT support role — financial services or similarly demanding environment strongly preferred, • Strong hands-on experience with macOS and Windows 10/11 endpoint provisioning and troubleshooting, • Microsoft 365 administration: Exchange Online, Teams, OneDrive, SharePoint, • Microsoft Intune for MDM, device provisioning, and policy management, • Entra ID (Azure AD) user and group administration, • Conference room AV and video conferencing support (Zoom, Microsoft Teams), • Networking fundamentals: TCP/IP, DNS, DHCP, Wi-Fi troubleshooting, • Proven ability to support senior stakeholders professionally and with discretion, • Microsoft 365 / Azure-centric stack (Exchange Online, SharePoint, Teams, Entra ID, Intune), • Windows 365 Cloud PC, • Mixed macOS and Windows fleet, • Prior experience supporting a hedge fund or other investment firm, • Experience supporting office moves, buildouts, or relocations, • Exposure to Windows 365 Cloud PC administration, • PowerShell or Bash scripting for support automation, • Comfort using AI tools (Claude, ChatGPT) in support workflows Company DescriptionAXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care. About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth. Our Services: · IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs. · Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations. · Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.AXA Professionals is a premier recruitment agency specializing in connecting highly skilled IT technicians and healthcare professionals with top-tier organizations. Our mission is to deliver exceptional staffing services that address the critical needs of technology and healthcare sectors, ensuring operational efficiency and excellence in patient care.\r\n About Us: Founded in 2001 on the principles of communication, customer service, integrity, and innovation, AXA Professionals bridges the gap between talented IT experts and dedicated healthcare workers with leading companies and healthcare facilities. Our dual focus allows us to cater to the evolving needs of both technology and healthcare sectors, delivering tailored staffing solutions that drive success and growth.\r\n Our Services:\r\n· IT Technician Staffing: We provide comprehensive staffing solutions for IT roles, including network administrators, systems analysts, cybersecurity experts, and technical support specialists. Our recruitment process ensures that only the most qualified candidates are matched with clients’ specific IT needs.\r\n· Healthcare Professional Recruitment: From nurses and doctors to allied health professionals and administrative support, we source, screen, and place top talent across a wide range of healthcare disciplines. Our goal is to enhance patient care and streamline healthcare operations.\r\n· Customized Staffing Solutions: We understand that each client has unique needs. Whether you require temporary, permanent, or contract staffing, we offer flexible solutions that adapt to your organization’s requirements and timelines.

Job DescriptionDescription: Motek, a part of Happy Corner Hospitality collective, is a Mediterranean concept restaurant. We pride ourselves on delivering exceptional service and culinary experiences to our valued guests. Our commitment to excellence extends to every aspect of our operations, and we're currently seeking passionate individuals to join our team. Position Overview: As Sous Chef, you will support the Executive Chef in overseeing daily back-of-house operations and ensuring consistent food quality, efficient service, and adherence to culinary standards. This role plays a hands-on leadership position in food production, team supervision, and kitchen organization, while serving as a key point of communication between front-of-house and back-of-house teams. Responsibilities: • Supervise line execution to ensure efficient, accurate service, • Maintain food quality, consistency, and presentation standards, • Assist with inventory control, ordering, and proper food storage, • Train and cross-train kitchen staff on multiple stations, • Enforce food safety, sanitation, and cleanliness standards, • Assist with expediting to manage ticket flow and service timing, • Competitive salary., • Wages paid weekly., • Growth opportunity., • 401k savings plans., • Medical, dental and vision insurance., • Paid time off., • Commuter benefits., • Employee discounts. Requirements:, • Minimum of three (3) years of experience in a fast-paced, high-volume kitchen, with at least one year in a supervisory or lead role; Mediterranean cuisine experience is a plus., • Culinary degree or formal culinary training preferred., • Strong working knowledge of food safety, sanitation, and health department regulations., • Experience supporting inventory control, ordering, food cost awareness, and labor efficiency., • Ability to lead by example in a hands-on kitchen environment while managing multiple priorities., • Strong attention to detail and commitment to food quality and consistency., • Clear communicator with a collaborative, team-oriented mindset.

Job Description Are you a results-driven leader who thrives on developing high-performing teams and delivering exceptional guest experiences? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture, and take your leadership career to the next level. With competitive compensation, a culture focused on growth, and a strong support system, this is your opportunity to make a lasting impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025. About Us FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States. Compensation and Benefits We offer one of the most comprehensive compensation and benefits packages in the industry: • Base salary ranging from $60,000 to $70,000, depending on experience and store assignment, • Annual bonus opportunities with the potential to earn up to $72,540 additional pay, based on performance and company success, • Paid 13-week training program through the Ashley Sales Academy, • Quarterly and annual performance awards, • 401(k) plan with company match, • Paid time off, holiday pay, and a paid day off for your birthday, • Medical, dental, and vision insurance with plans starting at $25 per week, • Employee discounts on Ashley products, • Referral bonuses of up to $1,000 for successful candidate referrals Our Culture and Team Member Programs At FDE, we foster a culture of accountability, growth, and recognition. We actively seek employee feedback and invest in meaningful programs to support our team and communities: • Hope to Dream: Every mattress purchase helps provide beds to children in need, • Give a Day: One paid day annually to volunteer with an approved nonprofit organization, • Corporate Chaplains: Confidential support for personal, family, and wellness matters, • Life Resources: Quarterly wellness events on finance, relationships, and health, • Team Member Relief Fund: Financial support for unexpected life events, • SmartDollar: Free financial education and budgeting platform for employees Your Role: Sales Manager As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance. You will lead by example on the sales floor, ensuring team engagement and alignment with company goals and values. You will have a designated 'Home Store' at one of our New Jersey locations; Fairfield, Paramus, Secaucus, Union, Bay Plaza, Nanuet - with the expectation for you to be flexible in working location according to meet the business need. Key Responsibilities Sales Leadership and Coaching • Lead and execute FDE's seven critical sales leadership processes, • Manage team staffing levels to align with traffic and sales volume, • Support the onboarding and development of new team members, • Coach and performance manage associates to achieve sales excellence, • Oversee consistent execution of the Ashley Proven Sales Process, • Guide prospecting and follow-up to build a strong pipeline of customers, • Ensure sales practices meet company compliance and quality standards, • Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact) Leadership Development • Apply leadership tools and best practices in daily management, • Attend required training including leadership development and product/vendor sessions, • Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training Daily Operations and Motivation • Lead energizing morning huddles and coaching scrimmages, • Assign team opportunities and participate in guest interactions, • Review and manage staffing-to-traffic ratios and store KPIs Sales and Performance Metrics • Achieve store sales budgets based on store tier, • Improve sales KPIs including close rate, sales per guest, and average ticket, • Monitor and drive success across categories such as protection plans, sleep products, and financing, • Track Net Promoter Score (NPS) and Total Piece Exception Rate Operational Excellence • Ensure all activities align with the company's mission, values, and operational standards, • Participate in weekly "Perfect Store Visit" meetings to review store readiness and performance, • Maintain a clean, organized, and guest-ready showroom environment Schedule Requirements • Full-time, minimum of 45 hours per week including weekends, • Availability during holiday periods and business-critical dates, • Two scheduled days off per week, with exceptions during peak periods, • Regular, in-person attendance at the assigned store location is required Qualifications • High school diploma or GED required; associate or bachelor's degree preferred, • Previous leadership experience in a fast-paced retail environment, • Strong ability to coach, lead, and drive performance through others, • Effective communicator with strong interpersonal and motivational skills, • Ability to foster teamwork and build strong internal relationships, • Highly organized with the ability to adapt to changing priorities, • Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems Job Type Full-time Benefits Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, 401(k) with employer match, Employee discount, Paid training program

Job Description Job Title: Luxury Jewelry Sales Specialist Job Description: We’re looking for hungry, ambitious, and career-minded individuals to join our high-performing sales team in the heart of NYC’s Diamond District. At TraxNYC, your income is directly tied to your hustle — this is a commission-based role, so the more you put in, the more you get out. If you're looking to break into the luxury jewelry industry and build a long-term career with a top-tier brand, this is your opportunity. CHECK OUT THE TEAM AND WORKSPACE: As a Luxury Jewelry Sales Specialist, you'll be responsible for driving sales through online platforms, handling customer inquiries, closing deals, and managing orders from start to finish. You’ll work closely with our internal teams to ensure a seamless client experience, whether it’s for a ready-made piece or a fully custom design. While this role is primarily focused on online sales, if a customer you've been working with visits the showroom in person, you’ll be responsible for assisting them directly to ensure continuity and personalized service. As you grow in the role, there is strong potential to move into regular in-store sales and client-facing operations. Key Responsibilities: * Manage and convert inbound online leads into closed sales * Respond to client inquiries across platforms (website, Instagram, email, etc.) * Guide customers through jewelry selection, customization, and order processing * Build and maintain strong client relationships for future business * Collaborate with design and production teams to ensure accurate order fulfillment * Maintain clear communication and organized records throughout the sales cycle * Assist your online clients in person if they visit the showroom Requirements: * Proven sales experience (luxury, retail, or commission-based preferred) * Strong written communication and online customer service skills * Professional appearance and business etiquette * Full-time availability: 8-hour shifts, 5 days/week * Shifts may vary between: • Morning shift: 10:00 AM – 6:00 PM, • Evening shift: 2:00 PM – 10:00 PM * Scheduled days and shifts will vary weekly * Highly motivated, self-disciplined, and eager to grow Bonus Points For: * Experience in jewelry, luxury retail, or custom goods * Background in high-ticket online sales or e-commerce * Familiarity with NYC’s Diamond District or fine jewelry industry * Experience using monday.com or similar workflow/project management tools Compensation & Growth: * Commission-based pay starting at 12% of profits — no cap on earnings * Realistic income potential: $60,000–$120,000+ annually, depending on performance * Paid time off + employee discount * High volume of inbound leads and online traffic * Opportunity to transition into in-store, high-end client sales as you grow If you're looking for more than just a sales job — and you're ready to build a lasting career in the luxury space — we want to hear from you. The path is there. How far you go depends on how hard you work. Company DescriptionAbout Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.About Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.

Job Description The mission of Jazz at Lincoln Center, Inc. (“JALC”) is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. From college students to young stars, from working professionals to celebrated masters, we present quality jazz for an ever-increasing audience in an unprecedented range of activities and a variety of venues. We are dedicated to lifting audiences and bringing people together with substance and with integrity. JALC has created a dynamic platform where our key constituents – jazz artists (beginner to grizzled veteran), fans (casual listeners to advanced scholars), educators (local band leaders to leading artist-educators) and advocates (local community advocates to important national promoters) – can meet, engage, learn, and work towards common objectives. About the Role The Email Marketing Specialist supports the execution of email communications across the organization. This role focuses on building and sending email campaigns, maintaining audience lists, coordinating content and approvals, and supporting automated email communications that help drive audience engagement, ticket sales, subscriptions, memberships, and donations. Working closely with the Marketing, Development, and Education teams, the Email Marketing Specialist translates campaign plans into clear, well-formatted emails, maintains accurate audience segmentation, and helps ensure communications are delivered effectively and on schedule. This role is highly detail-oriented and operational, requiring strong organization, collaboration, and technical comfort with email marketing platforms and CRM systems. Responsibilities Email Content Development & Deployment • Build and deploy email campaigns across performance marketing, education, fundraising, and institutional messaging., • Draft and format email content, edit copy, and build layouts that align with Jazz at Lincoln Center’s brand and voice., • Coordinate with internal stakeholders to gather copy, images, and approvals needed for scheduled email sends., • Prepare and schedule campaigns according to the marketing communications calendar., • Ensure emails are formatted correctly across devices and email clients and meet internal quality standards for grammar, clarity, and presentation., • Maintain day-to-day operations within the email marketing platform, including audience lists, data accuracy, and list hygiene., • Build and maintain audience segments based on patron type (ticket buyers, subscribers, donors, educators, etc.) and engagement interests., • Pull lists and prepare targeting selections for scheduled email campaigns., • Work with Tessitura and Technology teams to help maintain clean and reliable data connections between systems., • Build and maintain automated email journeys such as welcome series, renewal reminders, abandoned cart reminders, and re-engagement campaigns., • Implement updates or adjustments to automated campaigns based on direction from marketing leadership., • Support routine testing of subject lines, layouts, calls-to-action, and send timing to improve campaign performance., • Track email campaign performance metrics including open rates, click-through rates, conversions, and unsubscribe activity., • Prepare reports summarizing campaign results for internal teams., • Support the creation and maintenance of dashboards that help teams understand audience engagement and campaign performance., • Strong writing and editing skills with the ability to produce clear, engaging marketing communications., • Attention to detail and commitment to maintaining brand voice and communication standards., • Comfort working within email marketing platforms and CRM systems., • Understanding of audience segmentation and email list management practices., • Ability to monitor campaign metrics and summarize results., • Strong organizational skills with the ability to manage multiple campaigns and deadlines simultaneously., • Ability to coordinate across teams and navigate approval processes., • Experience building and maintaining automated email communications., • Familiarity with email deliverability considerations, accessibility standards, and responsive design., • Working knowledge of email marketing compliance requirements such as CAN-SPAM and related privacy practices., • 4–6 years of experience supporting email marketing, digital marketing, or CRM-driven communications., • Hands-on experience with email marketing platforms (such as Wordfly, Salesforce Marketing Cloud, Mailchimp, or similar)., • Experience working with CRM systems; familiarity with Tessitura and Wordfly or Salesforce Marketing Cloud preferred., • Experience building segmented email campaigns and supporting automated marketing communications., • Ability to interpret campaign performance data and summarize key results. We offer a comprehensive benefits package including: generous PTO; medical, dental & vision; a defined contribution plan and deferred compensation plans. Work Location Expectations At Jazz at Lincoln Center, we believe the best work happens in person, through collaboration, spontaneous conversation, and the kind of connection that reflects the spirit of jazz itself. While we do not offer formal hybrid arrangements, we approach real life with understanding: when things come up, we are flexible. That said, staff are expected to be on site whenever their role or schedule requires it, whether that is standard hours, evenings, or weekends, so that we can do our best work together. Equal Opportunity Employer Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.

Job DescriptionStudio Area Manager (SAM) alts | Alteration Specialists alts | Alteration Specialists is seeking a highly hands-on, field-driven Studio Area Manager to lead a cluster of studios across the tri-state area. This is not a desk-based management role. We are looking for a strong operator and people leader who thrives in the shops, leads from the floor, and takes full ownership of daily performance. As a Studio Area Manager, you will be the guiding force behind your market’s operational health. Your presence will be felt in the studios every day — coaching teams in real time, solving problems quickly, and ensuring that every client interaction reflects the premium standards of the Alts brand. You will serve as the critical bridge between shop teams and central leadership, translating strategy into clean, consistent execution. This role is ideal for someone who moves fast, holds high standards, and takes pride in building accountable, high-performing teams. Training: Full-time training in New York City prior to assignment Schedule: Regular Saturday coverage required Territory: NY, NJ, CT 🎯 What You Will Own (Primary KPIs) Success in this role is measured through four core performance drivers. The Studio Area Manager is directly accountable for: Client Experience (NPS) • Monitor and improve NPS trends across your cluster, • Reinforce try-on and pickup standards consistently, • Coach hospitality behaviors in real time, • Resolve escalated client issues within 72 hours, • Reduce repeat client complaints Client Retention • Increase repeat client rate across studios, • Ensure strong follow-through on client issues, • Build a relationship-driven service culture, • Identify churn patterns and address root causes Sales Performance • Lead shops to achieve sales goals, • Monitor bookings, conversion, and average ticket, • Identify underperforming locations and act quickly, • Enforce QC checkpoints with zero tolerance for misses, • Reduce RFAs and production errors, • Maintain strong duration accuracy, • Ensure on-time delivery performance ⚙️ How You Will Drive ResultsHands-On Studio Execution (Primary Focus) You will maintain a strong physical presence across your studios and act quickly when issues arise. This is a highly active field role. • Ensure shops open and run smoothly every day, • Monitor bookings, staffing, and production flow in real time, • Conduct frequent shop walks and quality checks, • Reinforce SOP compliance through direct observation, • Step in during peak periods or staffing gaps, • Address day-to-day operational hiccups immediately Production & Quality Discipline You will protect the integrity of our production engine. • Enforce QC standards across all garments, • Review production reports and duration accuracy, • Ensure ticket accuracy in Geelus, • Monitor RFAs, refunds, and process failures, • Partner with Finance on ticket allocation when needed, • Identify bottlenecks and implement fixes quickly Customer Experience Leadership You are the field owner of the Alts premium experience. • Monitor NPS weekly and act on trends, • Reinforce try-on at pickup policy, • Coach teams on hospitality and communication, • Resolve escalated client issues quickly, • Identify and eliminate repeat CX breakdowns People Leadership & Accountability The Studio Area Manager is a high-accountability leader and coach. • Directly manage and coach Studio Teams, • Provide real-time, candid feedback, • Address underperformance quickly and fairly, • Ensure proper staffing coverage across shops, • Review and approve timesheets and PTO Field-to-HQ Connector You ensure alignment between strategy and execution. • Translate company initiatives into shop-level action, • Surface field risks and resource needs quickly, • Ensure TSM and SEC role clarity in every shop, • Support rollout of SOP updates and new initiatives, • Maintain tight communication with Ops and CX leadership 🌟 Who You Are You are: • Extremely hands-on and field oriented, • A strong operator who leads from the floor, • A true self-starter who takes initiative without waiting to be asked, • Highly responsive and action-driven, • A natural people person who builds trust quickly with both clients and teams, • Comfortable holding teams to high standards while maintaining a supportive tone, • Calm under pressure and solutions-focused, • Data-aware but execution-first, • Highly organized and process disciplined, • Warm with clients, firm with standards, • Comfortable in fast-paced service environments, • Skilled at working with diverse, multicultural teams, • High integrity with strong ownership mindset Experience • 5+ years multi-unit or operations experience, • 2+ years managing teams of 10+, • Strong service, retail, or hospitality background, • Luxury or premium service preferred, • Working knowledge of garment construction a plus, • Tech and systems savvy (Geelus experience a plus) Why This Role Matters The Studio Area Manager is the operational backbone of the market. In this role, you are not simply managing stores — you are actively shaping the client experience, the health of our production engine, and the performance culture of every studio you oversee. Your leadership directly drives the four metrics that define success at Alts: • NPS (Client Experience) — our commitment to a premium, five-star journey, • Client Retention — building long-term relationships, not one-time transactions These are not vanity metrics. They are our North Star, and the Studio Area Manager is a primary owner in the field. What makes Alts unique is the level of operational rigor behind a highly personal service. We are not a traditional tailor shop, and we are not a typical retail environment. We operate with the precision of a production business, the hospitality mindset of a premium service brand, and the speed of a modern multi-unit operator. You will be empowered to act, expected to lead from the floor, and trusted to make real-time decisions that improve the business every day. Your voice from the field matters here — and strong operators have real visibility and growth opportunities as we continue to scale. If you thrive in fast-paced environments, move quickly from problem to solution, and take pride in turning standards into consistent daily execution, you will feel at home at Alts. Powered by JazzHR 4Rl6xpPHuw

Job DescriptionABOUT US: Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:- Partnered with enterprise brands like Google, AAA, Ro, Coursera- Raised $82M (top tier investors including Emergence & Homebrew)- Completed 250MM+ calls- Driven $7B revenue for customers- Scaled to $## ARR- Built amazing NYC (Midtown) in office culture ABOUT THE ROLE Regal is seeking a Manager, Customer Support & Experience to lead our Customer Support function as we continue to grow our B2B omnichannel & AI Agent platform. This role is critical to delivering a high-quality, reliable support experience to our customers as they deploy Regal across their businesses. As the Manager of Customer Support & Experience, you will be a hands-on leader responsible for scaling day-to-day support operations, SLAs, escalation and incident management, and team development. You’ll partner closely with Customer Success, Implementations, Product, and Engineering to resolve complex issues, surface customer insights, and continuously improve both the customer experience and internal support processes. This role is ideal for someone who thrives in a fast-growing B2B SaaS environment, enjoys building scalable systems, and leads with empathy, accountability, and a strong bias toward action. RESPONSIBILITIES: • Own the end-to-end handling of incoming customer support requests, ensuring timely, accurate, and high-quality resolution across all channels, • Lead and develop a high-performing customer support team through coaching, mentorship, and clear performance expectations, • Monitor and manage support KPIs, including response times, resolution rates, customer satisfaction (CSAT), ticket volume, and SLA adherence, • Act as the escalation point for complex customer issues and incidents, coordinating cross-functionally to drive resolution, • Build, refine, and scale efficient support processes, workflows, and documentation to improve customer experience and operational efficiency, • Maintain a deep understanding of Regal’s product, customer use cases, and technical architecture to better support B2B customers, • Partner closely with Product and Engineering to share qualitative and quantitative customer feedback, identify trends, and influence roadmap prioritization, • Prepare and present regular reporting on support performance, customer issues, and operational insights to leadership, • Use data to proactively identify gaps, risks, and opportunities for improvement, and drive clear action plans, • Serve as an administrator for core support tools (e.g., Zendesk, Intercom), owning configuration, workflows, and enablement for the teamABOUT YOU:, • 6+ years of experience in customer support, technical support, or customer service within a B2B SaaS environment, with 2+ years in a people-management role, • Proven ability to lead, motivate, and scale high-performing support teams while maintaining a strong customer-first mindset, • Strong operational rigor with experience managing SLAs, escalations, incident response, and support metrics, • Technical fluency and domain experience in several of the following areas:, • SaaS platforms, • APIs and integrations, • Contact center or communications software, • SQL or data analysis, • Marketing automation, SMS, email, or voice systems, • Comfortable navigating high-pressure situations and resolving complex, multi-stakeholder customer issues, • Excited by building programs, experimenting with new approaches, and continuously improving how support operates at scale, • Experienced with modern customer support tooling and systems, • A hands-on leader who leads by example, builds trust with customers and teammates, and is deeply committed to delivering exceptional support experiencesBenefits/Perks:, • We care about your health!, • Medical, Dental, and Vision plans - 80% covered by the company, • Flexible PTO & 11 paid holidays/year, • Subsidized Class Pass membership, • We care about future you!, • 401k Plan, • Paid parental leave, • Pre-tax commuter benefits, • We care about connection!, • In-office breakfast and snacks daily, • Happy hours, team outings, & annual off-sites, • Complete laptop workstation

Job Description About Us Brilla Schools, a growing K-8 network in the Bronx, serves over 2,000 students with plans to expand to educate 3,000 across four elementary and four middle schools. Managed by Seton Education Partners, Brilla Schools are dedicated to forming students of strong wisdom and virtue. Our classically inspired approach to education combines a content-rich curriculum, inquiry-driven learning, and a focus on virtues, while providing individualized support to meet each child's unique needs. A national leader in character education and supporting students with varying needs, over the past two years, Brilla alumni have secured spots in the most prestigious high schools in the tri-state area, earning over $3 million in scholarships and financial aid. Our staff are mission-aligned change-makers who believe in fostering a joyful, rigorous learning environment, and Brilla offers some of the most competitive salaries in the market to honor their dedication. With high expectations and a supportive community, we're preparing students to excel in high school, college, and beyond. Position Overview The Operations Manager, managed by the school-based Director of Operations, will have the responsibility of supporting the DOO in managing the Operations Team, as well as the day-to-day logistics of the school. As the Director of Operations leads the vision of the team, it is the job of the Operations Manager to execute that vision. Core Competencies & Responsibilities Supports the Director of Operations in creating and managing systems for inventory, records management, accountability, procurement, and key school logistics • Responsible for assisting in site-level purchasing of supplies, materials, and equipment while playing a key role in procurement and inventory management, • Supports the implementation of transportation, food services, facilities maintenance, security, and other third-party vendor contracts., • Promotes and maintains a positive and efficient school environment by ensuring that all interactions with stakeholders are prompt, helpful, and friendly, • Manages front office, providing initial support to family and staff inquiries, • Works with school personnel to maintain integrity and accuracy of student records, including the maintenance of our student information systems (i.e., ATS, PowerSchool, Schoolmint), as well as complying with student privacy laws (FERPA), labor laws, or health and safety regulations (e.g., OSHA compliance), • Leads emergency preparedness (e.g., fire drills, evacuation procedures) and risk management (e.g., managing insurance or liability concerns)., • Plays a key role in the enrollment process and assists in meeting network enrollment targets, • Assists in ensuring that key compliance requirements are met in collaboration with the Director of Operations, including school surveys, key city/state report completion, long-term operational planning, or providing data-driven insights and reports to the Director of Operations for decision-making, • Manages and coordinates operations team members and the facilities team to ensure the cleanliness of our school facility and surrounding areas, • In conjunction with our IT vendor, supports the technological needs of our schools, including computer inventory, ticket monitoring, and basic troubleshooting, • Collaborates with other school leaders, teachers, and community members to foster a cohesive school environment, • Coordinates logistics for school-wide events, such as parent-teacher conferences, open houses, or school celebrations, • Perform other duties as assigned Qualifications • Deep belief in our mission with a passion for contributing to a team-oriented, mission-driven school culture, • Bachelor's degree with a minimum of 3 years experience in an office environment; education experience preferred, • Excellent organizational, interpersonal, and communication skills, • Ability to learn quickly and thrive in a fast-paced environment, • Strong analytical and problem-solving skills; ability to think and act strategically, • Entrepreneurial spirit and strong desire to be part of a team changing the educational discourse, • Comprehensive Professional Development: More than 225 hours annually, featuring two weeks of onboarding, coaching, and targeted training sessions to ensure staff excel in their roles and flourish., • Community and Culture: An intentionally joyful workplace with over 30 bonding events each year, fostering connection and collaboration among staff and families in the Bronx., • Flexible Health Coverage: A full suite of medical, dental, and vision plans designed to support diverse needs, utilizing Cigna and Anthem provider networks., • Competitive Compensation: A salary range of $82,000-$94,000, with pay varying within this range based on job-related knowledge, skills, and experience., • Retirement Plans: A 403(b) plan and 401(k) retirement options with matching contributions, helping you secure your financial future while you grow with us. Please note: The above is based on the 2025-2026 plan year. You can find more information here. Brilla Schools is an equal opportunity employer. Brilla Schools provides equal employment opportunities for all applicants and employees. Be sure to input your full legal name in your application.

Job Description POSITION OVERVIEW The Director of Ticketing is responsible for the strategic planning, management, and continuous improvement of ticketing and box office operations for the Loew’s Jersey Theatre. Reporting to the General Manager and working closely with venue leadership, programming, production, guest services, and finance, this role ensures ticket sales, distribution, access, and event-entry processes deliver a secure, efficient, and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW: • Lead all ticketing operations for the theatre, including primary sales, VIP subscription management and relations, house seats, guest lists, comps, holds, and inventory controls., • Develop and execute ticketing strategies to meet revenue, access, and retention goals (dynamic/paid ticketing, presales, promo codes, partner allotments)., • Manage the box office team: participate in hiring, training, scheduling, performance management, and professional development., • Oversee daily box office operations (in-person, phone, and email), ensuring excellent customer service, accurate financial accounting, and timely reporting., • Strong working knowledge of ticketing systems including Ticketmaster TM Host, TM1, and Archtics, utilizing these systems for timely reporting., • Work closely with the theatre’s programming partners (in-house and third party) in scaling, building, and posting shows and events for sale, making timely adjustments when necessary., • Manage ticketing technology and CRM system’s vendor relationships, configuration, integrations, reporting, and ticketing policy enforcement; lead system migrations and upgrades as needed., • Coordinate with programming, marketing and PR on pricing, promotions, patron communications, data-driven audience development and VIP initiatives., • Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting., • Establish and enforce ticketing policies (refunds, exchanges, scalping/transfer policies, ADA access, and house seat management/sales), • Analyze ticketing and attendance data to produce actionable insights and regular executive reporting., • Participate in building and maintaining relationships with patrons, community and tour/event partners., • Serve as primary point of contact for ticketing issues during events and manage escalations to preserve patron experience., • Other duties as assigned QUALIFICATIONS • 5–7+ years of progressive leadership experience in ticketing and box office operations within a theatre, concert venue, performing arts center, or similar live entertainment environment, including strategic oversight, revenue management, and team leadership., • Proven, hands-on experience with Ticketmaster: configuration, reporting, day-to-day operations, established point of contact a plus but not required, • Working knowledge of other ticketing/CRM platforms (Tessitura, Etix, AudienceView, Spektrix, etc.) with a focus on awareness of emerging ticketing techniques and trends., • Strong revenue management, inventory control, and pricing strategy skills., • Proven experience with pricing strategy, yield management, and dynamic pricing models, • Demonstrated ability to lead, train, and develop a team in a fast-paced, high-attendance event environment., • Excellent customer service orientation with experience resolving escalations calmly and professionally., • Practical knowledge of payment handling, settlement processes, reporting, and accounting reconciliation., • Proficient with ADA/ticketing accessibility, ensuring requirements are met throughout the venue., • Strong analytical, organizational, and written/verbal communication skills., • Proficiency with Microsoft Excel, Word, Outlook, various Ticketmaster programs, and staff scheduling software., • End‑to‑end oversight of ticket lifecycle: event builds, onsales, inventory control, settlements, and audits WORKING CONDITIONS: • Onsite work required at the Loew’s Jersey Theatre (Jersey City, NJ) and occasional work at Prudential Center/Newark offices, • Must be available for nights, weekends, and holidays per event schedule., • Travel up to 5% annually., • Must be able to lift up to 25 lbs. COMPENSATION AND BENEFITS The pay range for this position at commencement of employment is expected to be between $88,000 and $100,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: • Medical/Dental/Vision/Flexible Spending Accounts, • Pretax Transportation Benefit, • Generous Parental Leave policies, • 401K (with a company match after 1 year of service), • Generous Paid Time Off policies, • 13 Paid Holidays, • ½ Day Summer Fridays, • Complimentary or Discounted Sports & Concert Tickets, • On Site Fitness Rooms We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-DNP

Job Description Role Summary We are hiring a Customer Service Manager to own the performance, systems, and day-to-day execution of our customer support operation. This role manages a distributed team of approximately 15 agents across the Philippines and the United States. The manager is responsible for ensuring strong customer experience, operational efficiency, and alignment with company priorities. This is an operational leadership role. The right candidate is highly organized, comfortable managing remote teams, and capable of building workflows, automations, and AI-assisted processes that improve speed and quality of support. We are looking for someone ambitious, growth-oriented, and eager to take ownership of a critical customer-facing function.Key Responsibilities Team Leadership • Manage and develop a team of customer support agents across multiple time zones, • Set clear expectations, KPIs, and performance standards for the team, • Conduct regular performance reviews, coaching, and accountability management, • Recruit, onboard, and train new support agents as the team growsCustomer Support Operations, • Oversee daily support activity across email, chat, and phone, • Monitor ticket queues and workload distribution to maintain service levels, • Escalate complex issues and coordinate with internal teams when necessaryWorkflow and Automation, • Design and improve support workflows, macros, and internal processes, • Implement automations that reduce manual work and improve response speed, • Continuously refine ticket routing, tagging, and knowledge base systemsAI and Support Technology, • Implement and manage AI-powered customer support tools, • First response time, • Resolution time, • CSAT (customer satisfaction score), • Number of ticket touches per issueCross-Team Coordination, • Work with operations, ecommerce, logistics, and product teams to resolve recurring issues, • Provide structured feedback on product issues, shipping problems, and customer pain points, • Ensure customer support insights inform business decisionsRequired Qualifications, • Experience managing a remote customer support team, • Experience using Gorgias or similar helpdesk platforms, • Strong operational and organizational skills, • Ability to build and improve workflows, automations, and support systems, • Data-driven approach to performance management, • Strong problem-solving ability and good judgment, • Highly accountable with a strong ownership mindsetPreferred Qualifications, • Experience managing ecommerce customer support teams, • Experience supporting Amazon or marketplace-based businesses, • Experience implementing AI support tools or AI ticket agents, • Experience optimizing helpdesk automations and macros, • Familiarity with operational reporting and support analytics mqmsA3PhF2

Job DescriptionCompany Description WHO WE ARE fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more. We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment. Here at fresh, we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us. MAIN JOB OBJECTIVE Fresh is seeking a Senior Financial Analyst to join our Operations Finance team and help elevate our product costing, COGS visibility, and operational reporting. You will own key processes across costing, month‑end close, and analytics while helping build a more scalable, data-driven finance function. This is a great opportunity for someone who thrives in hands‑on environments and wants to grow in a fast‑moving operations finance role. Job Description JOB RESPONSIBILITIES • Support Operations with inventory, scrap visibility, and CAPEX tracking, • Analyze PPV, overhead absorption, freight, scrap, and SKU-level variances, • Work with Purchasing on vendor costing and direct purchase scenarios, • Support new product cost development from concept to launch, • Partner with Marketing on costing targets and promo financials, • Assist with budget/forecast cycles (R0/R1/R2) and actual vs. budget performance reviews, • Prepare close journals and eventually lead components of month-end close, • Own product BOM costing accuracy (costs, quantities, scrap assumptions), • Manage cost activations, price uploads, and standard cost revaluations, • ERP: Microsoft Dynamics 365 (preferred) or SAP/Oracle, • Analytics: Power BI or Tableau, • Data Tools: Advanced Excel (pivot tables, Power Query, modeling), basic SQL a plus, • Must be able to remain in a stationary position on average of 7.5 hours/day, • Light to moderate lifting may be required, • While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboardAdditional Information WHAT WE OFFER YOU Training & Development and Culture • Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development, • Opportunities for networking and building relationships with LVMH Community and Network, • Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP), • Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment, • Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility, • Travel & lodging for those who can’t access care, • Fresh In-Store Discounts and Gratis, • LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc., • Pre-Tax Commuter Benefits through Wage Works The salary range for this role is $85,000 - $105,000 USD. This role is based in Jersey City, New Jersey.

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. As a Strategy & Analytics Manager, you'll play a hybrid role at the intersection of analytics, strategy, product, operations and finance. You'll use analytics to identify high-impact efficiency opportunities and lead by influence cross-functionally to execute on these ideas. You'll be partnering closely with engineers, analysts, operations and finance leaders. If you're excited to turn data into efficiency dollars saved that can be re-invested into growth and customer retention, we'd love to hear from you. Location: Hybrid (3 days in office / 2 days remote) – New York, NY What You'll Do: • Lead the customer experience efficiency strategy: Put in place the quantitative framework to measure efficiency and identify opportunities., • Drive waste elimination: Identify high-spend/low-return areas, size opportunities, and lead cross-functional programs to remove, reduce, or reallocate spend; track benefits to the P&L., • Own the multi-hundred million customer experience cost data platform end-to-end: Define the model, build pipelines with Engineering and Analytics, and deliver accurate, near real-time views of cost, waste, and ROI., • Attribute every dollar spent on customer experience: Tie spend to policies, products, workflows and customer cohorts; reconcile with Finance to create one source of truth, available in real-time., • Turn policy into P&L: Quantify the financial impact of operational and product choices; embed cost / benefit guardrails into planning, experimentation, and business cases., • 4-8+ years of experience in strategy, analytics, business operations, consulting or finance, ideally in a tech or marketplace environment; operating comfortably across business and Finance., • Excellent analytical and technical skills: Strong SQL proficiency and a solid understanding of database architecture; you wouldn't be out of place on an Analytics Engineering team., • Track record as a highly effective operator: Demonstrated success in owning cross-functional initiatives from concept through execution., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

Job Description Pay: $17.00 per hour Job description: Join the Front Line of NYC Tourism TopView Sightseeing is hiring Customer Service Agents to support our growing tourism operations across New York City. This is an outdoor, field-based position located at high-traffic tourist attractions and sightseeing stops. We are seeking energetic, customer-focused professionals who enjoy working in dynamic city environments. Schedules may vary based on tourism demand, weather, and operational needs. Weekend and Night availability, and flexibility are required. Compensation • Wear full company uniform and maintain professional appearance, • Ability to carry promotional signage and materials throughout the shift, • Operate company-issued POS machine, • Process cash and credit card transactions, • Handle and reconcile daily cash, • Explain tour packages, pricing and hours of operation, • Ensure customers understand their purchases, • Print tickets for referrals Work Location: In person Powered by JazzHR vaGJ2DxdxZ

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description Duties & Responsibilities Building Systems & Maintenance • Develop comprehensive knowledge of the region's building portfolio and lead the facilities team in executing best-in-class maintenance and preventive maintenance plans, • Manage the repair, maintenance, and continuous operation of all building systems including fire/life safety, HVAC, plumbing, electrical, lighting controls, digital systems (fire alarm, card access, CCTV security), and elevator controls, • Develop and oversee systems to respond quickly to all facility emergencies, • Own and monitor a work-ticket system that prioritizes and responds to all requests from school operations staff; assign tickets appropriately to facilities team members, • Develop transparent reporting systems of ticket response, keeping all stakeholders informed, • Establish and lead regular meetings with school operations staff, maintaining clear agendas, notes, and follow-up actions, • Stay informed of facilities challenges across the region and coordinate responses as needed, • Develop annual maintenance and operating budgets for all buildings in the region based on historical and projected facility needs; monitor spend to ensure it remains within budget, • Manage the work of the accounts payable associate with respect to Purchase Order creation and invoice approval, • Ensure compliance with New Jersey procurement guidelines, • Establish regular financial reporting practices and identify financial risks for escalation, • Develop an ongoing list of needed capital projects across the region, • Work with the Home Office Real Estate and Facilities team to compile an annual prioritized list of capital projects, • Coordinate site visits with school directors of operations to understand facility needs and communicate planned repair work, • Manage communications related to capital projects with Real Estate and Facilities and school operations teamsQualifications Required • Bachelor's degree, • 7+ years of progressive experience in architecture, construction, construction project management, facility management, or a related field, • Familiarity with key building systems (HVAC, electrical, mechanical, plumbing), • Knowledge of OSHA and Life Safety codes, • Computer skills to operate Building Management Systems (BMS); proficiency with Microsoft Office, • Excellent interpersonal and communication skills with the ability to speak and write clearly and adjust messaging for different audiences, • Ability to build new systems, multitask, set and drive priorities, and monitor progress toward goals, • Strong attention to detail and ability to manage multiple projects simultaneously, • Exceptional strategic, analytical, and critical thinking skills, • Availability to address emergencies as they arise (24/7 as needed), • Ownership of a personal vehicle for travel between campuses, • Master's degree, preferably in architecture, planning, or a related field, • New Jersey low-pressure black seal boiler, HVAC, or other relevant certifications, training, or licenses, • Experience with data-driven decision-making and financial forecasting Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation for this position The full compensation range for this role is $127,800-$159,700. Typically, new hires who fully meet all qualifications listed in the job description will start at $135,700. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Benefit Highlights: • Comprehensive Health, Dental, and Vision insurance plans, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job DescriptionAbout TodayTix Group: TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment. Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world. In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement. Life at TodayTix GroupWe thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next. New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development. Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply. About the Role: TodayTix Group is seeking a detail-obsessed, theater-loving Partnerships Coordinator to join our New York Partnerships team. This role exists to keep our partner ecosystem running smoothly — ensuring that every Broadway producer, non-profit arts organization, and live event partner has a seamless, responsive experience working with us. Reporting to the Lead Partnerships Manager, you'll be the operational backbone of the Partnerships function: managing contracts, financial documentation, partner assets, and communications across a dynamic portfolio of commercial and non-profit productions and live events. Your work will directly impact partner retention, satisfaction, and the efficiency of our team's ability to scale. If you thrive in a fast-paced, tech-minded environment, are passionate about theater and live experiences, and get genuine satisfaction from building systems that make things run better — we'd love to hear from you. Please note: this is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 3 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week. What Success Looks Like • Partner contracts are executed efficiently. Agreements are drafted, sent, and finalized on time, with zero compliance gaps — reducing friction for both partners and internal teams., • Partner communications are timely and trusted. Inbound inquiries are triaged and resolved within an agreed SLA, and partners consistently receive accurate sales reports and asset guidance on schedule., • Partner queries are answered swiftly. Support is consistently delivered fast and accurately, ensuring partners never have to wait for help with invoices, ticket orders, or general troubleshooting., • Cross-functional workflows are well-organized and proactive. Internal teams (Marketing, Finance, Media) have what they need, when they need it — with clear handoffs and minimal back-and-forth.What You'll Do:, • Support partnership operations day-to-day — draft, send, update, and manage contracts across program types (sales agreements, rush and lottery contracts, revisions), ensuring accuracy and compliance at every stage., • Serve as a reliable point of contact for partner communications — engage regularly with general managers, producers, marketing directors, box office staff, and ad agencies, triaging inbound inquiries and seeing issues through to resolution., • Coordinate partner asset collection and deployment — gather, review, and upload partner assets in coordination with the internal Assets team, ensuring brand consistency and clear communication of requirements., • Support new listing coordination and data requests — work cross-functionally to onboard new listings and respond to external partner data needs, including sales reports and supply updates., • Drive operational efficiency — identify and implement improvements to project management workflows, leveraging current technology (including AI tools) to create more scalable systems for the team. Note: This list represents the highest-priority focus areas for this role. Responsibilities will naturally evolve as the business grows and shifts — candidates should expect the scope to develop over time.We're Looking for Someone With:, • 1+ years of relevant experience in theater administration, arts management, partnerships, sales, or client services — or a strong demonstrated interest in the NY theater landscape., • Deep familiarity with the New York theater and live events ecosystem, including commercial (Broadway, Off-Broadway, etc.) and non-profit organizations., • Excellent organizational skills and obsessive attention to detail — this is non-negotiable, • Strong written and verbal communication skills, with a polished, professional presence in partner-facing interactions., • A proactive, problem-solving mindset — you don't wait to be told something is broken., • Comfort with Google Suite (Docs, Sheets, Slides, Gmail), Slack, and project management tools like Monday.com; openness to adopting AI and emerging technologies., • Proven ability to manage multiple projects simultaneously in a fast-moving environment.

Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role We're seeking a Sales Training Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers. This is an in-person role that requires working onsite at our NYC office. What You'll Do Training & Development • Design and deliver onboarding programs for new sales hires, • Create ongoing training, certifications, and workshops to upskill reps, • Develop and maintain sales playbooks, scripts, and competitive battle cards, • Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies), • Define and document consistent sales methodologies, qualification criteria, and stage definitions, • Optimize lead handoffs between SDRs, AEs, and CS, • Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software), • Drive tool adoption across the team and measure usage effectiveness, • Track and report on KPIs such as win rates, conversion by stage, and rep productivity, • Build dashboards and provide insights to sales leadership, • Leverage data to guide training, process improvements, and strategyWho You Are, • Experience of having done individual sales ideally in a high-ticket D2C environment, • 1-2 years of experience as a sales manager, • 1–3 years of experience in sales enablement, sales training or sales operations, • Strong understanding of sales processes, methodologies, and buyer journeys, • Excellent communication, training, and facilitation skills, • High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic), • Data-driven mindset with the ability to analyze metrics and translate into actionable insights, • Proven ability to partner cross-functionally (sales, marketing, product, ops)Success in this Role Looks Like, • New sales hires are ramping up to productivity faster, • Sales teams use consistent messaging and playbooks, • Higher win rates and quota attainment, • Reduced friction in sales processes and tools, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

Job Description About Us Brilla Schools, a growing K-8 network in the Bronx, serves over 2,000 students with plans to expand to educate 3,000 across four elementary and four middle schools. Managed by Seton Education Partners, Brilla Schools are dedicated to forming students of strong wisdom and virtue. Our classically inspired approach to education combines a content-rich curriculum, inquiry-driven learning, and a focus on virtues, while providing individualized support to meet each child's unique needs. A national leader in character education and supporting students with varying needs, over the past two years, Brilla alumni have secured spots in the most prestigious high schools in the tri-state area, earning over $3 million in scholarships and financial aid. Our staff are mission-aligned change-makers who believe in fostering a joyful, rigorous learning environment, and Brilla offers some of the most competitive salaries in the market to honor their dedication. With high expectations and a supportive community, we're preparing students to excel in high school, college, and beyond. Position Overview The Operations Manager, managed by the school-based Director of Operations, will have the responsibility of leading the day-to-day logistics of the school.The Operations Manager also works with the Director of Operations to manage the Operations Team. As the Director of Operations leads the vision of the team, it is the job of the Operations Manager to execute that vision. Core Competencies & Responsibilities Supports the Director of Operations in creating and managing systems for inventory, records management, accountability, procurement, and key school logistics • Responsible for site-level purchasing of supplies, materials, and equipment while playing a key role in procurement and inventory management, • Oversees the implementation of transportation, food services, facilities maintenance, security, and other third-party vendor contracts., • Promotes and maintains a positive and efficient school environment by ensuring that all interactions with stakeholders are prompt, helpful, and friendly, • Manages front office, providing initial support to family and staff inquiries, • Works with school personnel to maintain integrity and accuracy of student records, including the maintenance of our student information systems (i.e., ATS, PowerSchool, Schoolmint), as well as complying with student privacy laws (FERPA), labor laws, or health and safety regulations (e.g., OSHA compliance), • Leads emergency preparedness (e.g., fire drills, evacuation procedures) and risk management (e.g., managing insurance or liability concerns)., • Plays a key role in the enrollment process and assists in meeting network enrollment targets, • Ensures that key compliance requirements are met in collaboration with the Director of Operations, including school surveys, key city/state report completion, long-term operational planning, or providing data-driven insights and reports to the Director of Operations for decision-making, • Manages and coordinates operations team members and the facilities team to ensure the cleanliness of our school facility and surrounding areas, • In conjunction with our IT vendor, supports the technological needs of our schools, including computer inventory, ticket monitoring, and basic troubleshooting, • Collaborates with other school leaders, teachers, and community members to foster a cohesive school environment, • Leads logistics for school-wide events, such as parent-teacher conferences, open houses, or school celebrations, • Deep belief in our mission with a passion for contributing to a team-oriented, mission-driven school culture, • Bachelor's degree with a minimum of 3 years experience in an office environment; education experience preferred, • Excellent organizational, interpersonal, and communication skills, • Ability to learn quickly and thrive in a fast-paced environment, • Strong analytical and problem-solving skills; ability to think and act strategically, • Entrepreneurial spirit and strong desire to be part of a team changing the educational discourse Comprehensive Professional Development: More than 225 hours annually, featuring two weeks of onboarding, coaching, and targeted training sessions to ensure staff excel in their roles and flourish. Community and Culture: An intentionally joyful workplace with over 30 bonding events each year, fostering connection and collaboration among staff and families in the Bronx. Flexible Health Coverage: A full suite of medical, dental, and vision plans designed to support diverse needs, utilizing Cigna and Anthem provider networks. Competitive Compensation: A salary range of $84,048 to $109,258, with pay varying within this range based on job-related knowledge, skills, and experience. Retirement Plans: A 403(b) plan and 401(k) retirement options with matching contributions, helping you secure your financial future while you grow with us. Work-Life Balance: Generous paid time off, a DOE-aligned school calendar, and wellness resources to support personal renewal and sustained excellence. At Brilla, your dedication fuels our mission, and we're here to invest in your growth, well-being, and success—from recruitment to retirement! Please note: The above is based on the 2025-2026 plan year. You can find more information here. Brilla Schools is an equal opportunity employer. Brilla Schools provides equal employment opportunities for all applicants and employees. Be sure to input your full legal name in your application.

Job DescriptionWhy Prizeout At Prizeout, we provide rewards and loyalty solutions that transform how partners engage their customers and help them maximize their financial potential. We keep the user at the center of every decision and we value humility, curiosity, and ownership. We hire people who trust themselves, get things done, and thrive in a fast-moving, collaborative environment. As our team continues to grow, we're looking for a Sr. Manager of Customer Support to lead and scale our partner support function. About This Role The Sr. Manager of Customer Support plays a critical role in shaping the operational foundation of our support organization. This leader will oversee the day-to-day of Support while building scalable systems and processes that elevate the partner and user experience and drive operational excellence. This role blends hands-on Support leadership with systems thinking, cross-functional collaboration, and continuous process improvement. What You'll Do * Be the strategic point of contact for escalated support inquiries, ensuring timely, accurate, and service-oriented responses. * Lead, coach, and develop the Customer Support team through mentorship and clear expectations. * Build and optimize operational workflows using Zendesk’s full product capabilities, (including ticket tagging, automation, and visibility/performance dashboards). * Improve and expand the Help Center to drive self-service adoption and reduce inbound volume. * Lead and implement the AI support chat project, ensuring thoughtful integration into the broader support ecosystem. * Partner cross-functionally with Product, Engineering, and Operations to resolve issues, improve processes, and advocate for partner needs. * Identify trends in support data and translate insights into improvements. * Build strong relationships with internal stakeholders and external partners to ensure alignment and trust. What You'll Bring * 3+ years in Customer Support, Partner Support, or a similar client-facing role (fintech, SaaS, or financial services preferred). * 1-3 years of leadership experience, either managing people or leading complex cross-functional initiatives. * Experience building or optimizing support systems (Zendesk strongly preferred). * Strong operational mindset with the ability to design scalable processes. * Excellent written and verbal communication skills. * Data-driven decision maker who is comfortable analyzing support metrics and performance trends. * Organized, detail-oriented, and comfortable managing multiple priorities simultaneously. * A partner-first mindset with patience, empathy, and a solutions-oriented approach. * Comfortable operating in a fast-growing, evolving environment. Please Note: Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa. The expected salary range for this position is $95,000 - $110,000, plus an equity component. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Prosper Health is on a mission to make life happier and healthier for autistic and neurodivergent adults. Despite autism diagnoses increasing more than 5x in the past 25 years, autistic adults have been systematically overlooked. This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy. Prosper is here to change that. We deliver specialized mental health services for autistic adults, covered by insurance. We've helped tens of thousands of people receive an autism diagnosis for the first time, work with neurodivergent-affirming therapists, and find belonging through community. Our outcomes meaningfully outperform traditional care for autistic adults, with substantially greater improvements in mood, anxiety, and quality of life. Prosper is growing 3x year over year and are at mid-double-digit millions in run-rate revenue, with thousands of active clients and 400+ clinicians. We're a high-ownership, mission-driven team, building something that has never existed for autistic and neurodivergent adults. About the Role Our client experience team is crucial to making our clients feel supported day-to-day — managing all inbound phone, text, and email support. We believe in putting clients first, and that ethos runs through everything we do: every interaction is held to a high standard because the people on the other end of it deserve nothing less. As our Client Experience Manager, you will lead this team and own the function fully — hitting SLAs, building out triage structures, managing response quality, and establishing SOPs. When something breaks (e.g. a flagged spam number), you don't wait for someone to tell you how to fix it — you figure out what needs to happen, execute, and build the process that prevents it from happening again. This is a rare opportunity for someone who wants to do more than manage a function — you'll shape it. We're a startup, which means you'll report directly into senior leadership, have a real seat at the table, and build processes and team culture largely from the ground up. The ideal person for this role thinks like an owner. They're restless about quality and never satisfied with "good enough" when better is possible. They're comfortable in ambiguity, resourceful with tooling and systems, and they genuinely care about the clients this team serves. You Will • Own people management end-to-end. Run weekly 1:1s, performance reviews, hiring, and onboarding. Be the manager your team can rely on for clear direction, honest feedback, and real development., • Build and maintain a QA function from scratch. Create a systematic process for reviewing response quality, identify patterns in gaps, and coach the team toward consistently hitting a high bar., • Design and manage team structure. Establish triage tiers, own scheduling across holidays and volume changes, and make sure the team is set up to handle whatever comes in., • Drive continuous process improvement. Identify inefficiencies in workflows and tooling, quantify their impact, and fix them — whether that means building a lightweight solution yourself or writing and managing an engineering ticket to completion., • Create and iterate on SOPs. Document how things should work, monitor whether they're working, and update them when they're not. Build processes that are durable, not just functional., • Translate client patterns into upstream fixes. Spot recurring themes in client questions and complaints, and turn them into clear, data-backed recommendations for the product team — reducing the volume of issues the team has to field in the first place., • Stay ahead of operational issues. When something unexpected breaks figure out the fix and build the safeguard so it doesn't happen again.About you, • Bring 5–8 years of experience in client experience or support operations, including at least 1–2 years managing a team directly, • Fluent in support operations: SLAs, ticket workflows, triage structures, and help desk tooling — and you pick up new systems quickly, • Think and act like an owner — you don't wait to be told something is broken, and you're never fully satisfied with the current bar when better is possible, • Genuinely care about the clients your team serves, and let that shape how you set standards and develop your people, • NYC-based preferred; open to remote for the right candidate More about Prosper Health • Our culture is a unique mix of thoughtfulness, kindess, and high-performance. We take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding ourselves accountable to them., • We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates., • Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more., • Here are a few of our favorite operating principles:, • Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it's harder for us. Never lose sight of the person on the other side., • Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We're resourceful and do more with less., • Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher., • Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it's uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

Job Description Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20+ years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Who We Hire Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it. Mission The Associate Client Services Manager owns the day-to-day execution and client experience across a shared book of direct and programmatic accounts. This role is the connective tissue between clients and Kargo's internal teams — ensuring campaigns launch correctly, perform to goal, and create the conditions for retention and growth. Without this role, client relationships erode and revenue opportunities go unnoticed. This is a hybrid role requiring onsite presence 4 days per week. Outcomes — What Success Looks Like in 6–12 Months • Campaigns executing on time and on spec across the portfolio — Assigned accounts move through the full campaign lifecycle — kickoff through delivery — without chronic delays, missing assets, or escalations caused by execution gaps., • Client relationships that are warm, responsive, and trust-based — Clients on this book of business feel well-served, respond positively to outreach, and view Kargo as a reliable partner rather than a vendor to manage., • Reporting delivered with insight, not just data — Performance reports are going out on schedule and include clear takeaways that help clients understand what's working and what to do next., • Upsell and renewal opportunities identified and flagged proactively — At least a defined set of incremental or renewal opportunities are surfaced and handed to sales or senior CS with enough lead time to act on them. Required • 1+ years of experience in digital media, ad tech, or a client-facing role in agency planning, buying, or ad operations, • Working knowledge of direct and programmatic campaign mechanics, including trafficking, tagging, and asset collection, • Proficiency in MS Excel and Google Sheets for reporting, analysis, and data organization, • Strong written and verbal communication skills, including the ability to build and deliver clear client-facing presentations, • Experience working across cross-functional teams including sales, operations, and creative Attention to Detail and Follow-Through • Catches discrepancies in assets, tags, and reporting before they become client issues, • Identifies issues early and moves toward a solution before escalating, • Keeps clients and internal stakeholders informed with updates that are timely, accurate, and appropriately concise, • Works well alongside sales, operations, and senior CS team members — sharing context freely and following through on shared commitments, • AdAge Best Places to Work, • ThinkLA Partner of the Year, • Built In Best Places to Work, • Cynopsis 2025 Top Women in Media - Jeannine Shao Collins, • Martech Breakthrough Awards - Best Overall Adtech Company, • Digiday Media Awards Best Event, • Cynopsis Media Impact Awards-Best CTV Platform, • Martech Breakthrough Awards-CTV Innovation, • Big Picture: kargo.com Pursuant to applicable fair chance laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Kargo will consider qualified applicants with arrest and conviction records for employment.

Job Description ABOUT JACKPOT At Jackpot., our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment. Internally, we've fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry. THE ROLE At Jackpot, our Operations team is vital to our success. We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you're eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: Hours are flexible and based on business needs. WHAT YOU'LL DO • Accurately and efficiently process customer orders to ensure a smooth and organized experience., • Follow opening and closing procedures for assigned work area., • Maintain all location equipment, ensuring it remains in good working condition., • Troubleshoot basic technical issues., • Promptly escalate any issues, concerns, or feedback to the on-duty supervisor., • Adhere to established operating procedures to maintain quality and consistency., • If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean., • A minimum of a High School degree or equivalent., • Must be 18 years or older., • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays., • A passion for learning new processes and technologies., • Experience in fast-paced environments., • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently., • Hourly Pay Rate: $19, • 401(k), • Sick Time, • Dedication to Lifelong Learning through our Monthly Speaker Series, • Monthly cultural and social events #LI-Onsite

Job DescriptionCompany Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe covers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The Customer Care and Support Partner is the primary operational point of contact for US Labels and Artists, responsible for handling inbound requests and driving end-to-end resolution across distribution operations, royalties/reporting, and rights-related topics. This role blends structured ticket-based support (triage → resolution → escalation) with customer education and enablement, ensuring customers get timely, accurate answers and can operate autonomously using our tools and resources. You will work closely with Label Managers and cross-functional partners to resolve operational issues efficiently, improve the customer experience, and ensure a high standard of support across the partner lifecycle. Key Responsibilities 1. Case Management & Resolution (Day-to-day Support) * Manage customer requests across email and ticketing systems, ensuring clear documentation, correct categorisation, and professional follow-up. * Troubleshoot and resolve common operational issues; coordinate internally to unblock complex cases (e.g., platform/delivery issues, reporting questions, rights-related escalations). * Apply standard workflows, templates/macros, and internal knowledge to deliver consistent, scalable responses. * Identify trends and recurring issues; flag risks and repeated pain points to improve customer experience and reduce repeat contacts. 2. SLA, Quality, and Customer Experience * Prioritise work based on SLA and customer impact; manage workload to meet agreed service expectations (response/resolution discipline) without compromising quality. * Maintain a high standard of written communication: clear, accurate, empathetic, and action-oriented. * Escalate effectively when needed, with appropriate context, documentation, and recommended next steps to support timely resolution. 3. Customer Onboarding & Enablement * Support onboarding and training for Artists and Labels on Believe's tools, helping partners use the platform effectively and confidently. * Contribute to customer education through walkthroughs, FAQs, and other support materials to increase self-serve and reduce avoidable ticket volume. 4. Knowledge Base & Continuous Improvement * Create or improve internal/external knowledge articles, templates, and standard operating procedures based on real case learnings. * Share support insights with Product andOperations to help inform process improvements, tooling enhancements, and clearer customer guidance. 5. Cross-functional Collaboration * Work closely with Sales/Account teams to align on customer context and communication. * Coordinate with internal stakeholders (Finance, Content Ops, Product, Contracts & Rights) to resolve issues and help prevent recurrence—acting as the customer’s operational advocate. Qualifications * 5+ years of experience in content operations, digital distribution, or label services, or a related music operations/support environment * Strong case management and organizational skills * Excellent written and verbal communication skills * Detail-oriented with strong analytical and problem-solving capabilities * Ability to manage multiple cases in a structured and prioritized manner * Experience with Salesforce, JIRA, or ticketing systems is a plus * Strong proficiency in Microsoft Office tools (Excel, Word) * Familiarity with digital platforms, music distribution, or rights management is strongly preferred. * Ability to explain operational or technical issues clearly to non-technical stakeholders Core Competencies * Ownership mindset and accountability * Structured and SLA-driven execution * Client-centric and solution-oriented * Process adherence with improvement mindset * Cross-functional collaboration * Continuous learning and adaptability Additional Information Salary transparency: Believe is committed to fair and equitable compensation practices. The base salary range for this position is $59,280 - $88,920. The final salary offer will be determined by a variety of factors, including the candidate’s relevant experience, specialized skills, internal equity, and specific work location. This range represents our good faith estimate at the time of posting. Where you'll be This role will be based out of our Brooklyn, NY or Nashville, TN office. Believe operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Set the tone with us. Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe – our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB * Tailor-made training and coaching program * Remote working policy * A wellness program “Pauses” with many activities and animations in-house * Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist * A healthy and eco-responsible company restaurant * Individual or family health insurance SING IN HARMONY * Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. * Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint * 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Job DescriptionSalary: $120,000 - $140,000 New York Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team. About the Role This is a leadership position for someone who understands how to: • Run a service department as a business unit, • Improve recurring revenue and contract retention, • Implement KPIs and accountability systems, • Elevate client experience About Us Peace of Mind Technologies, LLC (POM) is New Yorks premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POMs diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise). Responsibilities Strategic Leadership & Department Growth • Lead and scale the low-voltage service department as a profit center., • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency., • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.)., • Improve service contract profitability and increase recurring service revenue., • Identify operational inefficiencies and implement process improvements., • Develop and enforce departmental SOPs, policies, and service standards., • Own the overall client service experience from first call through resolution., • Drive proactive communication and transparency with clients., • Implement retention strategies that increase renewal rates and client satisfaction., • Conduct client site visits to strengthen relationships and uncover service opportunities., • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.)., • Oversee incoming service requests and ensure proper triage and escalation., • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking., • Ensure timely documentation of field updates and case progress., • Verify and approve service work orders and billing against contract scope., • Monitor technician performance, utilization, and response times., • Recruit, train, and retain high-performing service technicians., • Develop a culture of urgency, accountability, and client-first thinking., • Conduct regular performance reviews and coaching sessions., • Provide ongoing technical and customer service training., • Foster a learning environment focused on professional growth., • Build bench strength to support department scalability. Desired Skills and Experience • 510 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking)., • Proven experience increasing client retention and improving service profitability., • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models., • Experience implementing KPIs and managing service performance metrics., • Proficiency in service management platforms (ServiceTrade experience a plus)., • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure., • Strong leadership, communication, and conflict resolution skills., • Ability to manage multiple priorities while maintaining operational control., • Prior field installation or project management experience preferred., • Bachelors degree Does this sound like you? Benefits Include: • $120,000 - $140,000 annual salary, • Health, Dental, and Vision Insurance, • Life Insurance, • Voluntary Disability Insurance, • 401k plan with matching contribution, • Generous paid-time-off policy, • Pre-tax Commuter Benefit We are an equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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