Sales Operations Specialist
1 day ago
Rochester
Job DescriptionSalary: $24 - $32/hour About Brothers International Food Holdings, LLC: Brothers International brings the world's best fruit to its customers. Our Ingredients divisions supply every major food and beverage manufacturer in North America with the fruits from the best growing regions of the world. Our CPG division sells market-leading branded and private label freeze-dried fruits to retailers nationwide. We are seeking a full-time Sales Operations Specialist to join our talented team in our Rochester, NY headquarters! Position Summary: The CPG Sales Operations Specialist ensures seamless execution of customer orders and operational processes across all retail, distribution, and e-commerce channels. This role manages the order-to-cash lifecycle, optimizes business systems, and drives cross-functional coordination between Sales, Supply Chain, Logistics, and Quality teams. The CPG Sales Operations Specialist is critical in maintaining operational excellence, supporting sales growth, and delivering a best-in-class experience for our customers and retail partners. Essential Functions: Order Management and Processing: • Oversee order fulfillment processes from receipt through delivery., • Coordinate with retailers and distributors to manage orders and shipments. Customer Management: • Maintain customer portals, ensuring all have accurate and up-to-date information, • Monitor inventory levels and collaborate with customers on instock and out-of-stock management Systems and Data Management: • Support the sales and operations teams by accurately and timely entering data into ERP via integrations such as API or EDI., • Monitor and resolve EDI and API transmission errors, ensuring accurate and timely order data flow between business systems and customer platforms., • Oversee new customer onboarding processes, ensuring accurate setup in NetSuite or via EDI, and verify that all order, pricing, and account details are complete and functional., • Ensure business systems related to the order-to-cash lifecycle are properly maintained, • Maintain SOPs for sales operations processes. Cross Functional: • Liaison between Sales, Logistics, Supply Chain, and Quality to ensure seamless execution of customer orders., • Address and resolve day-to-day operational challenges related to customer needs, order discrepancies, product quality, or delivery issues, • Coordinate deduction management efforts across departments, collaborating with Sales, Finance, Logistics, and Supply Chain to research, resolve, and implement preventative measures for customer deductions., • Collaborate with ERP specialists to identify, implement, and support continuous improvement initiatives that enhance order management and data accuracy. Minimum Qualifications: • Bachelors degree in Business, or other related field,, • 3-5 experience years experience in the Sales Operations or CPG space, • Equivalent combination of education and experience will be considered. Knowledge, Skills, & Abilities: • Experience with ERP systems, EDI, and API integrations for sales order processing., • Deep understanding of CPG order-to-cash processes, including order entry, fulfillment, and delivery coordination., • Ability to interpret operational and sales data to identify trends, resolve issues, and improve efficiency., • Excellent problem-solving skills with the ability to address and resolve customer, product, and delivery-related challenges., • Excellent communication, negotiation, and interpersonal skills., • Ability to work part of a cross-functional team in a fast-paced environment., • Strong organizational skills and attention to detail., • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)., • Familiarity with natural and organic food products preferred. Brothers International is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.