Phone Console Operator
hace 6 días
Los Angeles
Job Title: Phone Console Operator Location: 10833 LeConte Ave, Los Angeles, CA 90095 Shift: Friday - Tuesday 1330 - 2200 Duration: 12 weeks Job Description: • Answer and re-direct over 1 million incoming telephone calls to the UCLA Medical Centers annually., • Provide Patient Information, Department Information, and On Call Schedule information as requested., • Process routine and emergency calls., • Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters., • Handle calls for Faculty Answering Service clients., • Provide overflow call support for the ISS Customer Care line., • Handle routine and emergency calls for the Health Systems Support Services Center., • Monitor and report various Emergency Alarm Systems., • Triage and report all Elevator Malfunctions., • Process urgent messages for the Radiology Department for Critical Test Results., • Follow all Customer Service Initiatives and adhere to departmental and hospital policies, including Operational, Technical, and Emergency protocols. Experience Needed: • Excellent customer service skills., • Excellent listening skills., • Excellent attention to detail skills., • Excellent verbal and written communication skills., • Skill in communicating effectively with individuals at all levels., • Ability to speak clearly and distinctly, using proper English to communicate concisely and informatively., • Ability to write neatly and use proper grammar and punctuations., • Ability to work in a fast-paced, high call-volume setting., • Ability to prioritize and multi-task several duties at the same time., • Ability to identify and escalate priority issues., • Ability to remain calm and effective during emergency situations., • Ability to handle all situations in a courteous, professional manner exhibiting excellent customer service skills at all times., • Ability to work on a self-directed basis with minimal supervision., • Ability to easily adapt to evolving departmental and hospital policies and procedures., • Ability to work overtime, weekends, holidays, and night shifts when necessary., • Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time., • Ability to take on additional tasks and duties as requested by Management, when needed., • Proficient in operating a PC and navigating the Internet., • Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)., • Knowledge of medical terminology is preferred., • Call Center Experience Preferred.